High Performance at Hightown Housing: HR Advisor's Development Report

This report focuses on the development of individual, team, and organizational performance, specifically within the context of Hightown Housing Association. It begins by outlining the essential knowledge, skills, and attributes required of an HR advisor, including personal and human resources, administration, English language proficiency, and legal knowledge. The report then details the necessary skills such as active listening, speaking, and critical thinking. A personal skill audit is presented, evaluating leadership, time management, language skills, positive attitude, listening skills, presentation skills, and awareness of legal laws and policies. Furthermore, the report explores the concept of High-Performance Work (HPW) practices and their impact on organizational success, including performance management, collaborative working, and effective communication. The report emphasizes the importance of continuous learning and professional development to enhance individual and team effectiveness and drive organizational goals.

Developing individual, teams
and organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
SECTION 1......................................................................................................................................1
Appropriate knowledge, skill and attributes required for HR advisor........................................1
Personal Skill audit.....................................................................................................................3
Produce a professional development plan along with reflective statement of your need...........8
Creating the learning and development culture within the organizations by learning cycle
model.........................................................................................................................................10
SECTION 2....................................................................................................................................11
Key elements that make up the HPW ......................................................................................11
HPW practices improving organisational performance and how its help in business success. 12
At what extent HPW practices enables better skills' utilisation................................................12
Performance management, collaborating working and effective communication can be used to
support high performance.........................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES .............................................................................................................................14

INTRODUCTION
High performing teams are the building blocks of top class organizations and are enabled
by the effectiveness of the individuals within the organization. Besides, developing individual
performance helps the organization to develop an effective team goals. By performing the work
through teamwork it’s been great to exposed the better goals and objectives. Present study based
on the developing an individual and team performance with aim to enhance the overall leading
development task. For this, study has chosen Hightown Housing Association which is a firm who
provides support to people in several ways. Further, in this report explains appropriate
knowledge, skill and behaviours that are required by HR professionals. Besides that, it also
discusses the personal skill audit and to determine the skills, knowledge and professional
development plan for expressing the future outcomes.
SECTION 1
Appropriate knowledge, skill and attributes required for HR advisor
Human resource advisor is a disciplined that requires leadership and management
training necessary to build the skills that business executives are looking for. HR practitioners
who have a deeper knowledge of relevant areas and more practical skills generate more
opportunities in the corporate world (Bengtsson and Carlson, 2015). HR advisor should have
some following skills and attributes, skills and knowledge through they can create new
opportunities for the people.
Knowledge Required
Personal and Human resources : Personal and human resources are the another most
required skills that should have by the HR Advisor of human resource required to know about
these principles so that they can make better and maintained the proper working environment
within Hightown Association.
Administration and Management : Knowledge of business and management principles
are very important in which some elements are covered such as strategic planning, resources
allocation, human resources modelling, leadership techniques, production methods and
coordination of people and resources. Apart from that it contains the best following manner and
brings the most effective level of goals and opportunity.
English Language : Knowledge of languages also be the most important knowledge that
HR advisor should have (Bolden, 2016).
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Law and Government : Rules and regulations are the required knowledge that human
resource advisor consists in order to resolve and make the company free from unnecessary
implications. Legal codes, legal procedures, governments regulations, agency rules all such
information must be there in the HR advisor.
Education Training: HR professional are responsible to make employee more talented
and competitive by arranging the training and development sessions as per the requirements.
This knowledge or new ideas can help organizations to build up the effective team performance.
Skills required by HR advisor
Active listening: Active listening means to understand people thoughts and perception
what they actually want to express. HR advisor is the person in the company to whom employees
directly contact and expect the good results. For that, they should have such capabilities to listen
up what they saying and their purpose.
Speaking : HR advisor should be a good speaker to convey the information to others in
appropriate manner.
Management of Personnel Resources: HR advisor should have the quality to direct
people as they work, identifying the best people for the job. HR advisor also must know or
having that quality to motivate employees towards the goal accomplishments.
Critical Thinking: HR advisors should have that capabilities to make the best decision
making process on the basis of the strength and weaknesses of the alternative solutions.
Negotiation: Negotiation is the another skill of HR advisor through they can take the
better deals with employees and become cost effective for the company (Bondarouk and
Brewster, 2016). It helps to motivate the employees' satisfaction goals and full fill the company
needs and wants as per the following task and situation.
Reading and Comprehension: To understand the business language and written
document of the businesses should be understandable by the company in order to beat out the
best outcomes and goals.
Monitoring: Monitoring skills helps person to better evaluate the individual performance
of an employee within the company organization so that it can better help to make the decision
making approach. This skill is another most required skills that should have in the HR advisor.
Serving orientation: A good presenter of the company is HR manager who showcase
about the company and its roles and policies at the introduction and orientation process on the
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first day of employees. Besides, that, it helps to make the good relation between employer and
employee. It must have required within the person who directly appointed the employees for the
organization.
Styles/Attributes required by
Integrity : Some styles or attributes makes person different from another person. In other
words, HR of the organisation must have this potential to work in integration process.
Leadership: leadership power is the inbuilt power which will be going to be nourished
with the good experiences (Browne, 2018). HR advisor should have some unique style to present
itself and make the good relation out of that. Means a good leader is the quality of advisor
through they maintained the positive working environment within the environment.
Initiative: Job requires willingness to lead or to get the final settlement to take on the
responsibilities and challenges. In other words, it also is required in HR advisor to adopt the all
possible roles and responsibilities thorough they can perform the better action plan.
Self Control : Self-control is the biggest tool that have by an individual. It is key to
success. To keep control on emotions sometimes helps to reduce the future uncertainties. That
must be helpful to advisor to safe the business environment.
Personal Skill audit
To stay competitive or dynamic I need to learn some unique and updated learnings that
can be helpful for my future development. In other words, to make myself competitive I need to
adopt continuous learning process. Being as a HR advisor my work or responsibility is to advise
employees or the company competitive edge. On the basis of my own personal skill audit, I got
to know some of my lack points and strength. Besides that, it also helps to bring the new working
styles and long term objectives and task (Cherubini and Nielsen, 2016).
Personal skill audit
Skills Summary Rating Example Needs improvement
Leadership I can identify
customers
wants and
needs to
provide the
right services
4 Being a HR advisor, I
faced many challenges
and handle the
employee query. It
helps me to make the
better decision making
No,
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and products
to maximise
customer
satisfaction.
approach.
Time
management
I can use my
spare time to
make some
innovative
things that can
be the most
effective for
the further
development
goals. So this
process can
help me to
upgrade the
new effective
learning
opportunities
and task.
4 In less work load
environment, I can
make some new ideas
through company can
hire more potential
employees for the
organization. Besides
that, I also focus on
the individual
performance and give
them training so that
they can perform their
work within the given
time framework.
No,
Language
skills
I know
English,
French
language that
helped me to
make
balanced. But
sometimes I
make fell
3 Sometimes, some
clients or candidates
belongs to other
country. So the
language barriers
come into the way. In
order to reduce this
situation, I need to
learn German
Yes,
4

discomfort
when I met
with some
German
people.
language as well to
upgrade my language
skills.
Positive
attitude
Positive
attitude is my
key strength
that helped to
show the way
to get out the
any uncertain
situation.
Besides, I am
highly
motivated
towards the
better
development
opportunities.
5 Whenever company
adopts sudden changes
in work so I can able
to handle the overall
situation with positive
attitudes.
No,
Listening sills I can follow
the
conversation
accurately and
an able to
follow
verbally given
instructions
correctly.
5 Being HR advisor I
need of listen up the
conflicts and issues of
employees and advise
them wisely. This
process helps me to
take the best
approachable results
and goals.
No,
Presentation I can present 4 I give training and No,
5

skills the whole
company
policies and
procedures in
front of the
employees
with full of
enthusiasm.
development session
to employees so that
they can perform their
duties in effective
manner.
Awareness
about legal
laws and
policies
I need to
secure the
company
environment
from legal
implication.
For that I need
to upgrade my
knowledge as
per the time
requirement.
Sometimes I
got stuck on
certain
situation
where I need
to apply laws
and regulation.
This makes
my enthusiasm
law and
ineffective.
2 I need to handle the
company regulation
system for which I
need to learn different
new laws and
regulations. This work
helps to determine the
long lasting
development goals to
meet out the company
aim and objectives.
Yes
6

Negotiation Being a HR
advisor I have
to deal with
clients,
employees and
stakeholders. I
always tried to
make the deal
cost effective
but the
outcome has
always been
disappointing.
I need to
nourish my
negotiation
skills to
become a
great HR
advisor
3 In order to take
decision, handling
employee issues and
conflicts. Due to lack
of having sufficient
negotiation skills it
legs me behind from
the race of success.
Yes
Critical
thinking
I can better
analyse the
strength and
weaknesses
but fails to
make
appropriate
plan. I need to
learn some
more
techniques and
3 In the process of
taking some critical
decision for the
business. That time I
am not perfectly sure
about the whole
scenario that restrict
me sometimes to get
my success
Yes
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ways to get the
best deal.
Self Control Self-control is
the best way
that helps me
to maintained
the discipline
environment
within the
organization.
4 Self-controlling power
is the long lasting
image of the better
performance and that
also helps me to take
better decisions.
No,
Monitoring&
controlling
Monitoring
process is
being done at
the time
performance
appraisal. I
have good
controlling
power through
I can make the
better goals
and services to
analyse the
best growing
performance.
4 I can monitor the
performance of
employees for
improving in order to
analyse the further
development
requirements.
No,
Produce a professional development plan along with reflective statement of your need
As per the above personal audit I got to know areas that I need to developed for my
career enhancement. Personal skill audit helped to further make the action plan that I need to
performed in order to meet the needs of the organisation goals. The following weaknesses on
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which I need to work to get the higher future advancement growth and better decision making
approach. On the basis of my own skill audit I can make the better development plan that helps
me to get more career opportunities to bring new areas of improvement.
Professional Development Plan
Skills Required Action Resources Results Time taken
Critical
Thinking
I need to learn
some critical
thinking skills so
that I can
improvise my
decision making
skills.
In order to
upgrade the
critical thinking I
need to conduct
deep study of the
situation and take
guideline from
my seniors.
Outcomes and
results helps me
in my career plan
through I can
make the take the
better decision a
which is
profitable for the
company.
2 months.
Negotiation Negotiation skills
I need to work on
to deals with the
clients or
employees. In
other words, I
need to develop
my convince
power.
For that, I can
adopt some good
practices and get
to learn about the
tricks and tools to
convenience
people.
It helps me to
enhance my
career goals or
objectives.
2 months
Awareness of
legal laws and
policies
I need to get more
information and
learn to new
regulations to
secure the
company from
unnecessary laws
For that, I need to
learn latest
updated laws and
new regulations
which is must for
the company to
adopt in to their
It helped me out
from my existing
fear and also
helps me to take
better actions for
the company
goals.
1 months.
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and restrictions. business
practices.
Language I need to develop
my language
skills through I
can talk with
several clients
and flow the
better
communication
process without
any language
barrier
I need to learn
either from any
institution or
online sources
along with my
running job
(Whetzel and
Wheaton 2016).
After completion
the course or
classes I can
become more
capable and well
communicator to
make deals.
2 months.
Creating the learning and development culture within the organizations by learning cycle model.
Briefing Paper
Inclusive culture extends basic or token presence of workers who have disabilities. In other
word, it becomes the serious challenge or concern to addressed by the organization to improve
employee recognition and business performance. The main purpose behind the inclusive
workplace environment is to promote the high value and equal opportunity and continuous
learning in order to attract the highly competitive working world. Hightown Housing
Association should have required to manage inclusive learning development culture within the
organizations (Cook, MacKenzie and Forde, 2017). In order to develop the inclusive culture
within Hightown Housing Association company required to adopt the diversity environment.
Company should make their team with full of differences in order to get the better and long
lasting results and goals.
In order to present the learning within the organisation. For that company required to adopt the
Kolb's learning model.
Concrete Experience : Learning or the continuous learning is very much essential within the
organisation. This helps employees to get the good experience for new start (Thorpe, 2016).
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