Individual HR Report: Recruitment, Selection, and Motivation

This individual report examines the HR practices of Southern Business Technology, a communication services provider. It begins by detailing the recruitment and selection process, including job advertisement and candidate screening. The report then explores induction and training programs, emphasizing their importance for new employees. It delves into motivational theories, particularly Maslow's hierarchy of needs, discussing their application, advantages, and disadvantages within the company. Furthermore, the report analyzes individual behavior at work and the significance of effective teamwork. The conclusion summarizes the key findings and recommendations for improving HR strategies within Southern Business Technology, aiming to enhance employee performance and retention. The report highlights the importance of creating a positive work environment through various motivational techniques and training programs.

INDIVIDUAL REPORT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Recruitment and selection process..............................................................................................1
TASK 2............................................................................................................................................4
Induction and training.................................................................................................................4
TASK 3............................................................................................................................................5
Application of motivational theories, their advantage and disadvantage....................................5
TASK 4............................................................................................................................................8
Individual behaviour at work and effective teamwork...............................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The key functions of HR team includes the various laws, training and development,
recruiting, payroll and keeping records. Individual report provide basic information to customers
and employees which are necessary to verify with who one is dealing. The present report is
based on “Southern business technology” which is communication services provider to peoples.
Study lays emphasis on the recruitment and selection process is followed by the company
(Rabin, 2018). It will prepare by job advertisement with job description and person specification.
Training and induction are important part of the employees and organisation. In order to achieve
goals and objectives of firm. It is effective and valuable for firm to guide their employees in
effective ways. Report will covered by motivation theories which help to improve performance
of employees with advantage and disadvantage of theory. Study will explain by the factor which
influences an individual behaviour which has supported by the theories and models.
TASK 1
Recruitment and selection process.
Recruitment and selection process is help to hire and select best and eligible candidate for
the vacant post in Southern business technology firm which is communication provider firm. In
this recruitment and selection is very important and also important to verify all the thinks which
are necessary of for post and job role in company. As as HR trainee of Croydon based
recruitment agency design the recruitment and selection process for the Southern business
technology by using some steps are as follows:
Recruitment
it is a process of finding and attracting the potential resources for filling up the vacant
post in organisation. It includes job vacancy, analysing job requirement, reviewing applications,
screening profiles of candidates.
Step 1: Identifying vacancy: it is very important to identify vacancy in organisation and the
required to personal on the basis of target specific category of candidates (Ekwoaba, Ikeije and
Ufoma, 2015). For example: in Southern business technology find the vacant post in customers
services manager. This role is plays an very important in telecommunication sector.
Step 2 : Developing recruitment plan and role description: at this step manager make
recruitment plan and executed along with deciding the job description of Customers services
1

manager. Recruitment plan is very important because it is help to provide information to
candidates with the help of job advertisement.
Step 3: Selecting and search: in this step team filters and select candidate for by screening
qualification and profile which are related to the customers services manager of candidate who
are mail their resume in company.
Step 4: Review application and short list: it is important to review and shot list all applicants
applications which are depending on the various factors. In this company select that candidates
who are perfectly fit for the vacant post. In this requirements are good communication skill
verbal and non-verbal, effective listening and critical thinking or handling various customers in
pilot ways.
2
Illustration 1: recruitment and selection process
(Source: Recruitment and selection process for company, 2017)

Selection
it is the process can be defined as the process of selection and short-listing of right and
perfect candidates with the necessary qualification and skills to fill vacancy is customers services
manager.
After those stage the secondly come selection process with help of further process such as
conducting interview, finalize and selecting candidate are as follows:
Step 5: Conducting interview: in this HR manager of company Southern business technology
conduct interview panel and program. In this they are meet with candidate face to face to know
about the skills and background.
Step 6: Finalize selection: after interview process, HR manager and support team select
candidate as per interview performance and aptitude test (Recruitment and selection process for
company, 2017). Management make final decision for selecting candidate for team with the help
of HR team.
Step 7: Hiring: this is the final step of recruitment and selection process, at this management
team of Southern business technology company sending latter to prospective candidate to jopin
the company. By accepting all terms and conditions of employment contract.
Job advertisement for customers services manager
Customer services manager
The Southern business technology
is looking for a full-time
customers services manager.
We have an excellent full time position opens for an individual who enjoy customers services
and working in fast and also team environment. The ideal candidate will be friendly and
ongoing and also be able to effectively serve services to customers on phone or via mail, good
listener and have basic computer knowledge.
This is a Monday through Friday 9 am to 6 pm position work with so good communication
skills.
Job description
Job title Customers services manager
3

Roles and
responsibility
Responsible for effectively leading a team of customers care
executive using excellent customer handling and follow through skills
assuring smooth invoicing and timely bill collection.
Experience 2-3 years experience in same field
Qualification Bachelor/master of equivalent degree from reputed university.
Person specification
Criteria Essential Desirable
Skill required  Excellent presentation and
communication skills in verbal
and written.
 Experience required
for using macro-media
applications for web
authoring
Knowledge  Excellent in working
knowledge of customers
support services
 Experience of minutes
of meeting
Walk-in-interview: Interested candidate come along with your updates CV on 25th & 27th May
from 10 am to 4 pm.
Southern business technology
Glebe farm, Down street, UK
4

TASK 2
Induction and training
Induction and training is important part of the organisation as well as new employees
who are hire in organisation for specific job role. It is very common to put them through an
induction and training program. Induction training is a process of introduction of a new
employees to the culture and practices in Southern business technology. As an HR trainee of
Croydon based recruitment company design importance and benefits of training and induction
program. Induction and training is systematic training. It is very important for company and
employees with the help of this employees have proper knowledge and information related to
work, role and also to company (Holm and Haahr, 2018). Its importance are as follows:
Induction
it is the process of introducing a new employees to the company culture, process, policies
and work with the aim of brining them up to speed as to candidates. It has important to company
and employees also its importance are as follows:
 Induction provides all the information needed to help a new hire to start performing their
duties. The better and more effective the training is give the faster a new employees start
delivering results quickly. Its help to lots of time and company money.
 The induction or orientation component of program is actual job training. At that
company manager is complete all paperwork and other pre-employment activities. It is
beneficial for the business with the comprehensive induction program is help to build and
maintain solid organisational culture.
Training
Training is the process from this employees are understand the roles and responsibilities
which are important to company.
 Training process is important to manages and give proper information about the
customers services manager.
 With the help to training company is able to reduce employees turnover. New employees
are start in company then they are thousand question in mind and at the time of induction
and training employee and candidate are get all answers. This help to prepared
confidences for new job role.
5

 An effective training helps employees to understand company culture and its history. It is
effective and valuable for the Southern business technology (Cohen, 2017). Also new
hires and employees on the same page ensure quality and consistency across all the
company product and services.
 With the help of effective training and induction program help to make employees feel
respected and valued. Good induction like warm welcome it is important to feel
employees valued and respected.
At the time of induction company face the various obstacles and its solutions which are as
follows:
 Not utilizing digital for support in is understandable to want free up to valuable face to
face and schedule and high workloads gets in way spending enough time in person
support new starters. For that manager of Southern business technology is to use
technology to provide on demand support system. That is help to develop confidence of
new employees and also help to build loyalty.
 Getting lots of details are also the problem which is face at the time of induction and
training (Burke and Noumair, 2015). There are lots of thinks which have to learn by new
comer in that case new employee get confused about the work. For manager of Southern
business technology give only those information which is related to company and job
roles.
 With the help of proper and effective training related to post that is customer services
manager is effective. By this candidate is ready to do their work in perfect manner. It is
effective and valuable
Those are problem and with its solutions are help to manager.
TASK 3
Application of motivational theories, their advantage and disadvantage
Motivation plays significant role in business unit, it supports organisation in managing
people well and retaining them in firm for longer duration. The main agenda of Southern
business technology is to motivate its skilled workers so that they perform well and retain in the
enterprise for longer duration (Galvin and et.al., 2019).
Maslaw’s theory of motivation
6

This model concentrates on various needs of human being, it believes that if organisation
fulfil needs of its employees then firm can encourage them to perform well. For example, job
security to workers, incentives, friendly behaviour or relationship workers are great strategies
that need to be implement by any business for motivating their staff members. Southern business
technology applies this theory at its workplace (Doane and et.al., 2016).
Physiological needs
It includes food, water, sleep etc. These are the common requirement of a person,
Southern business technology ensures that it give sufficient time to workers so that they can
relax and can complete their sleep properly. Furthermore, people those who are unable to afford
food etc. enterprise provide them facilities at workplace that motivate people and make them
positive towards the brand.
Safety and security
It is another need that includes safety, security of individual. There are many activities
that may create harm to person but Southern business technology ensures that it take care of
safety of staff members. Southern business technology provides financial protection, health
insurance to its workers so that they feel happy and secure (Botzen and et.al., 2019).
Belongingness and love
Each individual wants love and friendship. Southern business technology treats its
workers well and create friendly workplace atmosphere. All the person communicates with each
other properly and no one feels lonely in the firm. For example: if staff turnover is increasing due
to over burden then companies have to implement this strategy of developing healthy
relationship with workers, friendly atmosphere like by each person and they feel comfortable as
well. This motivate people and they contribute well in achieving goal of company significantly
(Lăzăroiu, 2015).
Esteem
All the workers are appreciated for their good work and management give them respect.
This fulfil self-esteem need of employees. This needs provide the proper desire for reputation or
respect from other when employees are get respect from then they feel motivated and give hard
for best result.
Self-actualization
7

Southern business technology provides opportunity to staff members to grow. Enterprise
analyses their potential and promote them accordingly. This is beneficial in encouraging people
and making them positive towards the brand (Galvin and et.al., 2019).
Advantage
 Maslow’s theory of motivation is very simple, anyone can understand it and can apply in
the organisation in order to encourage the workers. As human needs are taken into account that helps in creating positive atmosphere and
making effective planning in order to accomplish the business goal successfully.
Disadvantage
 Needs of each individual is different, Southern business technology employed many
people in the organisation. It becomes very difficult to fulfil requirements of each person.
Furthermore, management cannot determine whether person is satisfied or not after
meeting the first need because if managers fail to meet the second need then also
employee may eel dishearten (Doane and et.al., 2016).
 This is highly unsophisticated framework and don’t consider culture etc.
Herzberg’s motivation theory
This is also known as two factor model that aids in influencing motivation level of
workers.
Motivational factors
This component explains that if enterprise fulfil psychological needs with additional
benefit then people feel happy and become positive towards the brand. Southern business
technology provides recognition, rewards and give them promotional opportunities. That aid
business unit in retaining skilled people in organisation for longer duration. Growth and
promotional opportunities motivate employees and they put their hard efforts in accomplishment
of business goal (Botzen and et.al., 2019). For example: providing incentives, promoting a
deserving candidate, salary appraisal are great strategies that aids business in encouraging people
and retaining them in firm for longer duration.
Hygiene factors
This is another element of two factor theory, these are such elements that are necessary to
be considered by organisation in order to motivate workers. Southern business technology
ensures offering satisfactory pay scale to all its staff, it analyses their capabilities and
8

accordingly pay them salaries. Administration and company polices are flexible, as Southern
business technology provide flexible working hour facility to all its staff members that aid in
making them positive towards the firm. That is the reason that all the workers support manager
in each critical situation. Higher authorities develop strong relationship with all workers that
make them feel valued and employees support the organisation. Manager of Southern business
technology empower staff members; they retail accountability but with minimum controlling. In
such atmosphere people feel happy and free that encourage them to work hard.
Advantage
 Two factor theory pays attention on encouraging people from inside elements rather than
using external factors. As entity improves working condition and think more about
employees that give benefit to both employee and organisation (Advantages and
Disadvantages of Herzberg Theory, 2018). This framework tries to minimise problems of employees and create friendly atmosphere
that automatically motivate others.
Limitation
 External factors are being ignored by this Herzberg theory overlooked some essential
situational variables such as completion, poor economic condition etc. But this
framework avoids all these components.
TASK 4
Individual behaviour at work and effective teamwork.
Individual behaviour and effective team work is effective and valuable for Southern
business technology. But most of the time some factor are influence employees behaviour and
teamwork which is not good for company's growth and profit which as understand by using
theories of behaviour and teamwork are as follows:
MARS Model of individual behaviour
This theory model has aim is to understand and analysis major factor driver of human
behaviour and also translate into effective result. This model is stand for the motivation, ability,
role perceptions and situational factor (Zhu, Gardner and Chen, 2018). Every organisation have
their aim to achieve effective result of performance which is given by employees and employees
behaviour are enabling behaviour.
9