Hospitality Business Toolkit Report: The Ritz London Analysis

This report provides a detailed analysis of a hospitality business toolkit, focusing on key aspects such as the human resource lifecycle, performance management plans, and various communication and coordination methods within the service industry. The report uses The Ritz London, a 5-star hotel, as a case study to illustrate these concepts. It covers stages of the HR lifecycle including recruitment, onboarding, and exit strategies. The performance management section discusses planning, monitoring, and review processes. Furthermore, it explores the functions and roles within the hospitality sector, differentiating between low, middle, and top management levels. The report also examines different communication methods like text messages, emails, and digital platforms, essential for effective service delivery. The conclusion emphasizes the importance of a business toolkit for achieving organizational goals and objectives, particularly in financial management and performance planning.

Hospitality Business toolkit

Table of Content
• Introduction
• Human Resource Lifecycle
• Performance management plan
• Function and Roles performed by hospitality sector
• Different types of communication and coordination method
• Conclusion
• References

Hospitality industry is wide and involve many sectors such as
Food and beverages. Accommodation, recreation, entertainment
and many more. The services include in hospitality industry is
event planning, lodging, transportation and many more. The
present report is based on The Ritz London, which is a 5 star
hotel and situated in Piccadilly, London. It was established in
the year 1906 by Ellerman Group. It has 3 restaurants, 110
rooms and 23 suites which is designed in a unique manner.
Introduction

It is important for HR manager to look into Consistency of HR life cycle in an organisation. It is
important to manage employees and their talents. Below mentioned are stages of HR life cycle:
Recruitment and selection: This step states that it is responsibility of a good HR manager to
recruit as well as select talented and hardworking employees in their organisation. They need to make
sure that hired employees provide productivity to business.
Human Resource Life cycle

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On boarding and orientation: In this process, it is human resource manager whose job is to explain various rules
and policies of organisation to newly hired employees. They are made clear about mission, vision and goals of
organisation.
Exit and transition: This function refers to steps taken by HR manager when an employee decides to leave the
organisation. Taking The Ritz London into consideration HR managers of company execute exit interviews for
employees who have decided to leave their job with The Ritz London.

Performance management plan
Performance management plan refers to procedure in which coordinative team work are analysed in proper manner so
that goals and objectives are achieved. Execution and plan both are necessary in business which are to be reasoned
in effective way. A plan helps the business to ready and change the objectives. Concept of personnel which is
described below-
Plan- Plan is important to examine value of employee as respective and their needs in the organisation. In
relation with The Ritz London they prepare plan for management and employees which is going to established.

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Monitor- It is important for business to lead and display the activities and personnel behaviour and performance. In relation The
Ritz London they monitor management as well as employee activities by appraisal working procession monthly.
Review- Further comes the appraisal stage in performance management level in which staff and firm performance is reviewed by
superiors of particular department. In context to The Ritz London they uses this aspect in suitable manner by crucial the time
period and task achieved by each employee within nominal period of time.

In hospitality, there are number of functions, roles and operations which are performed by firm. Roles
and responsibilities in the firm are assigned to staff and employee by their skills as well as
knowledge inherited by them. In relation with The Ritz London, they hire and recruit those
personnel who provide benefit to the business. Roles are assigned with proper evaluation and
progress of employees. Functions and roles which are performed by The Ritz London are describe
below-
Functions and Roles performed by hospitality sector

• Low level- Low level in the firm follows orders from the superiors and complete their assigned task at period of
time. In this, people who are included are gatekeepers, cleaners, waiters, cooks are involved. In context to The Ritz
London, they have separate department for lower level so that firm can operate their activities in proper manner.
• Middle level- Further comes the middle level in which managers, chef, etc. takes place. In middle level of The Ritz
London, they use this middle level, so that processing, payroll, customer handling functions are performed in proper
manner.
• Top level- At this top level, seniors as well as superiors handles the middle and low level of the firm. In top level
decision making of the firm is involved. In context to The Ritz London, senior managers and owners are involved.
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Communication is defined as the act of transferring the information from one entity to another by understanding of symbols,
signs and semiotic rules. It contains various forms such as message composition, message encoding and so on.
Coordination refers to the structure that links course together two or more factors which is known as conjuncts or
conjoins. The types are as follows:
• Text Messages- These are fastest and cheapest way of communicating a message. Department of service sector can use
this service in effective manner and to provide essential credentials to the members. In relation with Club Quarter hotel
staff and members uses teat messages whenever there is a need of any amenities.
Different types of communication and coordination method in service industry

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•E-mails- Another method is email which are intangible services used by communicating or coordinating within
the firm. E-mail can be used both in formal and informal way depending upon the need and requirement.
•Digital Platform- Another form communication is digital platform such as Facebook, Instagram etc. Such
platforms can also use by service industry so that message is transfer in a proper manner.

From the above analysis of Presentation, it can be concluded as the organisation needed a business
toolkit for accomplishing its goals and objectives in an appropriate manner. The management of
finance department is very essential for regulating a business to examine their acceptability into the
market. The level of performance is planning to study the total procession of an organisation.
Conclusion

Cawsey, T. F., Deszca, G. and Ingols, C., 2015. Organizational change: An action-oriented toolkit.
Sage Publications.
Jauhari, V. ed., 2014. Managing sustainability in the Hospitality and Tourism Industry: Paradigms
and Directions for the Future. CRC Press.
Jayawardena, C. C. and et. al., 2013. Trends and sustainability in the Canadian tourism and hospitality
industry. Worldwide Hospitality and Tourism Themes.
Köseoglu, M. A. and et. al., 2019. Strategic Decision Tools and Organizational Performance in the
Hotel Industry. Journal of China Tourism Research. 15(1). pp.15-32.
References

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