HealthReach HR Consultancy: HPWS Review for Improved Staff Outcomes

This report presents an HR consultancy plan focused on addressing issues at HealthReach, a large private healthcare provider facing rising absenteeism, turnover, and declining patient care quality among its nursing staff. The report identifies the increased reliance on casual nurses as a potential contributing factor and explores the implementation of High-Performance Work Systems (HPWS) as a solution. It reviews several research articles discussing the benefits and drawbacks of HPWS, including its impact on employee job crafting, organizational performance, and overall job satisfaction. The plan suggests that HealthReach can leverage HPWS principles such as skill enhancement, motivation enhancement, and employee empowerment to improve employee morale, reduce turnover, and ultimately enhance the quality of patient care. Selective recruitment, employee training, rewards, participation, HR planning, and team working are identified as key HR practices to be implemented. The report emphasizes the importance of considering both the merits and demerits of HPWS to ensure smooth implementation and achieve desired results.

HR Consultancy Plan

Contents
Zirar, A., Trusson, C., & Choudhary, A. (2020). Towards a high-performance HR bundle process
for lean service operations. International Journal of Quality & Reliability Management...............3
Li, Y., Li, X., & Liu, Y. (2021). How Does high-performance work system prompt job crafting
through autonomous motivation: The moderating role of initiative climate. International Journal
of Environmental Research and Public Health, 18(2), 384.............................................................3
Kaushik, Dilip, and Ujjal Mukherjee. "High-performance work system: a systematic review of
literature." International Journal of Organizational Analysis (2021).............................................4
Dorta-Afonso, D., González-de-la-Rosa, M., García-Rodríguez, F. J., & Romero-Domínguez, L.
(2021). Effects of High-Performance Work Systems (HPWS) on Hospitality Employees’
Outcomes Through Their Organizational Commitment, Motivation, and Job
Satisfaction. Sustainability, 13(6), 3226..........................................................................................5

Zirar, A., Trusson, C., & Choudhary, A. (2020). Towards a high-performance
HR bundle process for lean service operations. International Journal of
Quality & Reliability Management.
The primary issue identified in this article is the usage of HR bundle as described in the
HPWS to implement lean services and enhance organizational performance. The concept of
adopting ‘HR bundle’ a set of work practices which can be controlled individual but as a part of
set they operate in a systematic manner is taken from HPWS literature. This HR bundle forges
the interaction between managers and employees and can be used by service sector organisations
such as healthcare firms. In the HPWS theory the idea of ‘HR bundle’ refers to combination of
work practices which are assumed to provide performance advantage to business firms in the
service sector. This include work practices which focus on the structure of operational work and
employment practices which are related to process driven management-employee interactions.
The main findings of this article include identification of HR practices which can be considered
effective ‘HR bundle’ to ensure effective lean implementation in service sector firms such as
healthcare enterprises. Selective recruitment which is an element of HPWS literature is part of
the identified HR practices along with employee training, reward, participation, HR planning
practice and team working. Healthreach can utilize this research to implement lean services such
as Total quality management and Just in time to increase productivity of the Hospital. Elements
of HR planning capacity planning, role profiling and succession planning will help the company
increase organizational efficiency and enhance employee satisfaction. This will solve the current
problems of high employee turnover and low employee morale.
Li, Y., Li, X., & Liu, Y. (2021). How Does high-performance work system
prompt job crafting through autonomous motivation: The moderating role
of initiative climate. International Journal of Environmental Research and
Public Health, 18(2), 384.
The main issue recognized in this article is the relationship between HPWS and job
crafting. Job crafting refers self-initiated, pre-emptive plans taken by the employee to change the
attributes of their job in order to align the job with personal requirements, skills and career
objectives. Job crafting can be used by casual employees to gain higher satisfaction from their

jobs. The research depicts positive relationship between employee well-being and organizational
well-being. Summary of findings of the research is that HPWS positively influences job crafting.
The three dimensions of HPWS which are skill enhancing practices, motivation enhancing
practice and empowerment enhancing practices need to be implemented by business firms in
order to improve job crafting. These HPWS practices provide multiple resources and
opportunities to shape their job resources and task boundaries. This research can help
HealthReach solve the problem of casual recruitment of nursing staff leading to low employee
morale and decline in patient care quality. Utilization of three dimensions of HPWS and other
HPWS practices will help the respective healthcare firm improve autonomous motivation of
employees. This will help the company deal with quality decline due to casualization as HPWS
practices will enable employee to gain more satisfaction from their jobs.
Kaushik, Dilip, and Ujjal Mukherjee. "High-performance work system: a
systematic review of literature." International Journal of Organizational
Analysis (2021).
The key issue present inn this article focuses on HPWS characteristics and the role of
employee empowerment and skill improvement elements of HPWS in enhancing productivity of
the company. The primary findings of this research provide description of HPWS characteristics
systems, synergistic effect, performance on the basis of existing knowledge and identification of
two new HPWS characteristics agility and technology. The study states that HPWS has both
merits and demerits. The main merit of HPWS is that it provides business firms competitive
advantage by building strong human capital. HPWS causes misalignment of HR which can cause
damage to business firms. In addition tis skill enhancement dimension of HPWS can help
business firms train employees and develop highly skilled workforce. This research will help
Healthreach as the company will be gain information about positive and negative impact of
HPWS to ensure smooth implementation and gain desired results on nursing staff.

Dorta-Afonso, D., González-de-la-Rosa, M., García-Rodríguez, F. J., &
Romero-Domínguez, L. (2021). Effects of High-Performance Work
Systems (HPWS) on Hospitality Employees’ Outcomes Through Their
Organizational Commitment, Motivation, and Job
Satisfaction. Sustainability, 13(6), 3226.
The issue addressed in this article is the role of High performance work systems on
quality of life of employees and role of HPWS in enhancing job performance of employees. The
report identifies relationship between employee well-being and HPWS. The main findings of the
research state that HPWS plays a critical role in improving employee satisfaction, job
satisfaction and quality of life. This determines the job performance of employees. Therefore
business firms and managers can utilize HPWS to enhance employee performance by building
free and positive working environment of employees. In addition to this it is also concluded that
HPWS helps develop strong attachment between employees and their place of work which
improves job satisfaction and helps retain employees for long time period. This is very useful
article for HealthReach as it provides the company evidence based knowledge about impact of
High performance work systems on quality of life of employees. This will assist in smooth
implementation of HPWS at HealthReach as the company will be able to eliminate high
employee turnover.