Development for HR Professionals: Skills and Training Needs

This report examines the essential aspects of Human Resource (HR) professional development, focusing on the skills, knowledge, and behaviors required for success. It begins by outlining the key competencies needed by HR professionals, followed by a personal skill audit of Jane Cambridge, identifying strengths and weaknesses. A professional development plan (PDP) is then created to address areas needing improvement, emphasizing the importance of continuous learning. The report explores the contribution of High-Performance Work (HPW) practices to employee engagement, using Hilton Hotel as a case study. It also discusses various approaches to performance management and their significance in fostering a productive work environment. The assignment provides an overview of the skills, training, and performance management strategies used by HR professionals.

DEVELOPMENT FOR INDIVIDUALS AND
TEAMS, ORGANIZATIONS, AND SOCIETY

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
SECTION 1.....................................................................................................................................3
a) Knowledge, skill, behaviour require by HR professional.......................................................3
b) Personal skill audit of Jane Cambridge...................................................................................4
C) Professional development plan (PDP)....................................................................................6
Use Mind Maps and Logic Puzzles or Games.........................................................................8
d) Difference between individual learning and organisation training and development.............9
e) Need for continuous learning and professional development...............................................11
SECTION 2...................................................................................................................................13
Contribution of HPW to employee engagement........................................................................13
Different approaches to performance management...................................................................15
CONCLUSION..............................................................................................................................17

INTRODUCTION
Learning and development are two essential elements that give benefit to organisation and
individual as well. Each firm aims to hire skilled employees in business unit so that operational
efficiency can be improved. Human resource manager is responsible for giving them training so
that people can raise their skills and can improve their knowledge (Armstrong and Taylor 2014).
This makes them suitable for the post and workers get career development opportunities in
organisation. Present study is based on Hilton Hotel that is the leading firm. Hotel has raised its
brand name by offering amazing services and products to its guests. Current assignment will
discuss knowledge, skill and behaviour require in HR professionals. Furthermore, it will conduct
personal audit of Jane Cambridge in order to identify training and development needs of person.
Report will create professional development plan in order to improve lacking points and develop
capabilities in HR professional. In addition, contribution of HPW to employee engagement with
reference to Hilton hotel will be discussed. Assignment will also explain different approaches of
performance management and its significance will be illustrated.
SECTION 1
a) Knowledge, skill, behaviour require by HR professional
HR manager has to perform various role in organisation, individual is responsible for
making communication among all departments, giving training to staff members, managing
salaries, planning, recruiting etc. It is very important for the human resources manager of Hilton
hotel that to have necessary knowledge, skill and behaviour in order to perform their duties
significantly (Bratton and Gold, 2017).
Knowledge
 HR professional needs to have knowledge of process of recruitment, selection,
compensation etc. As HR is responsible for implementing policies, hiring talented people,
resolve remuneration issues, managing salaries etc. For Performing these roles individual
is required to have knowledge of employment law and government (Brewster, Chung and
Sparrow, 2016).
 Furthermore, it is essential to have knowledge of customer and personal services. It is
duty of HR that to build healthy relationship with employees and consumers. For that
individual has to understand their requirements and have to fulfil their desires. Thus,
having knowledge of principles of customer of personal services is essential.

 Hr professional of Hilton hotel has responsibility to manage records thus, individual
needs to have knowledge of administration and management. This would support in
managing people in business unit significantly (Jackson, Schuler and Jiang, 2014).
 HR professional of company should have knowledge of communication and technology.
This may help in making effective coordination with all departments and creating healthy
workplace environment.
Skill
 It is essential for HR officer of Hilton hotel to have good listening and speaking skill.
Individual is responsible for making communication with others thus, Hr has to listen
their views carefully and have to convey message in appropriate manner (Paillé and et.al.,
2014).
 HR professional of Hilton hotel needs to have good negotiation skill. Human resource
manager is responsible for resolving issues between employees and for that individual
have to conduct negotiation session so that correct decision can be taken in order to
resolve the problem.
 HR officer of organisation needs to have good decision-making skill, it always supports
the person in making correct judgement in each critical situation (Harrison and Lock,
2017).
 Individual needs to have good planning skill because this may help in making effective
plan in each critical situation.
Behaviour
 Human resource officer has to deal with employees and other higher authorities. For that
behaviour of person needs to be positive. Individual has to motivate its peer group
members and for encouraging people it is essential to behave always positive. This may
always assist in retaining skilled employees of company in business for longer duration.
 HR professional of Hilton Hotel always have to be motivated attitude, there should not be
any kind of negative attitude otherwise, person will not be able to retain skilled
employees in firm for longer duration (Armstrong and Taylor 2014).
b) Personal skill audit of Jane Cambridge
Personal skill audit is helpful in analysing strength and weakness of individual. Jame
Cambridge has necessary skills and lacking point, these are explained as below:

Strength
 Good Microsoft word knowledge: Jame has good knowledge of Microsoft, this helps in
handling documents effectively.
 Presentation skill: Hr officer has good presentation skill, individual can use power point
adequately and can present the matter in efficient manner.
 Use of email and internet: HR has ability to use email and internet perfectly. This helps in
finding all information related to market, new laws and communicating with other staff
members effectively. Written communication skill: HR has good coordination skill and can prepare written
report significantly (Brewster, Chung and Sparrow, 2016).
Weakness
 Data base management and excel knowledge: Jame is unable to manage database and
have poor knowledge of manage excel.
 Dispute resolving capability: Hr officer is unable to resolve problems and it is essential to
improve this skill in order to perform well in Hilton hotel.
 Recruiting and interviewing skill: Person has poor knowledge of interview and it is
essential for human resources manager that to conduct appropriate interviews so that
deserving candidate can be recruited in business unit (Jackson, Schuler and Jiang, 2014). Poor team managing skill
Opportunities
 Globalisation has created numerous opportunities for the Hr professionals because they
get chance to get high pay in big firms. Positive changes in employment laws create advantage for the HR people.
Threats
 High competition is the major threat that may affect success of person because it reduces
growth options for an individual.
 Technological changes create difficulty for person in order to perform well.
From the above personal audit, it has been identified that there are several things that need to be
improved in Jame Cambridge HR officer of Hilton hotel. Individual needs to develop technical
skill so that person can operate different software adequately. Furthermore, individual is also

required to improve verbal communication skill. This will support in conveying message to all
staff members easily and developing healthy relationship with all workers. In addition, individual
is required training on improving problem solving skill and interviewing skill (Armstrong and
Taylor 2014). This will help in resolving work based problems significantly and run operations
effectively. By developing interviewing skill human resource officer of Hilton hotel will get
benefit of selecting right people for the right job in business unit. Human resource manager is
always require knowledge of policies and procedure so that entire operations can be managed
significantly.
C) Professional development plan (PDP)
PDP is the document of skills that are required to be improved by persons. Human
resources manager is the most important person in organisation. It is very important for the
person that to have adequate knowledge and skill so that individual can perform its duties
significantly. Senior authorities create PDP, they guide people and specify some strategies
through which professional development can be held (Bratton and Gold, 2017).
Skills to be
improved
Current
proficiency
Target
proficiency
Mitigating
strategy
time resources
To improve
data base
management
and excel
skill
Currently HR
is unable to
operate data
base
management
system
effectively.
Individual
doesn’t have
any
knowledge
about excel
that is why
some times it
Target of a
person is to
develop excel
knowledge
and work on
spreadsheet
significantly.
This will help
person in
managing
records and
performing
administrative
functions
Coaching,
internet
searching
about uses
and operating
methods of
spreadsheet.
2 months Internet,
books,
journals,
computer

creates
difficulty in
managing
records well.
significantly.
To develop
dispute
resolving
capability
Recently Hr
officer of
Hilton hotel is
unable to
resolve
disputes
easily. That is
why it creates
difficulty in
handling all
people and
managing
them well.
Target
proficiency is
to resolve
corporate
level
problems
easily and
quickly. This
will help in
managing
people well
and handling
corporate
problems
significantly.
Read case
studies of
business
owners,
internet
search, taking
guidance
from seniors
1.5 month Books,
articles,
computer,
internet
To enhance
Recruiting
and
interviewing
skill
Recently
interviewing
skill of person
is very poor
and
individual is
unable to take
proper
interview and
recruit right
person in
organisation.
Target of Hr
is to improve
interview
skill and
analysis skills
of candidates
effectively.
This will help
in recruiting
most
deserving
person and
Taking
guidance
from seniors,
seminars,
coaching
Searching
more about
correct
recruitment
practices
1 month Seminar Hall,
internet,
books,

filling the
vacant post
with right
person.
To improve
problem
solving skill
Hr
professional
is unable to
resolve
problems
quickly.
Recently
sudden
situation
influence
overall
operational
efficiency due
to which HR
fails to make
immediate
decision and
resolve issue.
The target of
individual is
to become
able to
resolve each
critical
problem
easily and
quickly. All
corporate
related,
market
related issues
need to be
resolved by
HR officer of
Hilton
immediately.
Seminars,
internet
searching,
senior
guidance
2 days Seminar hall,
internet,
books, seniors
To develop
verbal
communicatio
n skill
Recently it is
not possible
for Jame to
make oral
interaction
with peer
group
members.
Individual
Being a Hr
individual has
target to make
easy and
effective
verbal
coordination
with seniors,
juniors all
Conferences,
seminars
1 month Books and
journals,
conference
hall

can interact
with close
friends but
when
individual is
required to
deal with a
team then
sometimes it
create issue.
employees in
firm.
To develop
team
management
skill
Hr is unable
to manage
team of 5
people in
company
Want to
become able
to manage big
team of 20-50
members
effectively.
Senior
guidance,
seminars,
coaching
1 month Case studies
of other
business,
seminar hall,
books,
internet
d) Difference between individual learning and organisation training and development
Organizational learning Individual learning
A process in which creating, using and sharing
knowledge within an organization is called
organizational learning.
This type of learning is given time to an
individual.
Organizational learning becomes possible when
individual learning is embedded into all the
organizational process.
Organizational learning focus on terms that need
to be smarter and directly depend on individual
learning.
Organizational learning needs individual to
A combination of learning, thinking and
understanding from its surrounding and
experience is called individual learning.
It is a continuous process with respect to time.
Individual learning can be done anytime.
However, individual learning focuses on
knowledge.
Individual learning need individual and tools to
access the information.
In hotel Hilton individuals are motivated for

access information or knowledge (Budhwar and
Debrah, 2013).
In hotel Hilton mostly emphasis is given on
organizational learning for smooth running of
their business.
Organizational learning consist of group of
individual learning .
In organizational learning knowledge is shared
with each and every individual like it is done in
hotel Hilton, needful knowledge is shared with
each and every individual for proper functioning
of their operations.
Organization learning should be achieved to
achieve all the organizational goals.
Organizational learning is positioned as a
perspective to achieve organizational goals
(Fedai, Altınay and Dağlı, 2017).
Organizational learning about solving problems
on organization behalf.
Organizational learning is compulsorily given to
an individual to achieve organizational goals.
individual learning but they do not waste their
resources on it.
Individual learning is the most basic unit at
which learning can occur.
In individual learning, an individual can decide
weather or not to share their knowledge with
the rest of the group (Agarwal and Brem,
2015).
Individual learning can be achieved in any way
or for any purpose.
Individual learning is used a method for
achieving those organizational goals. Like in
hotel Hilton, individual's with extra knowledge
are asked to share their experience and
knowledge with others to achieve results.
Individual learning should be focused of
increasing knowledge and skills to do better
jobs in an organization.
Training Development
Learning process in which individual gets an
opportunity to develop skills, knowledge
according to job requirement.
It is a short term process.
Educational process which is concern with the
overall growth of an employee.
It is a long term process.

In hotel Hilton 1 month of training is given to
every new employee.
It focuses on present.
It is always job oriented.
Training is normally given to improve work
related performance of an employee or we can
say that it is mainly for a job position.
There are many individuals involved in a training
(Li, Mitchell and Boyle, 2016).
There are specific and well defined objectives
which focuses on how to use a program, teach
protocols put in place by the company.
In hotel Hilton every 6 months a development
program is organized for their employees.
It focuses on future.
It is Career oriented.
It is normally given to prepare employees for
future challenges or we can say that it emphasis
on successful professional carrier .
Only one individual is involved in a
development (Gardner, Gino and Staats, 2012).
While, in this objectives are much broader
which can cover all type of skills and
knowledge.
e) Need for continuous learning and professional development
In this competitive world nothing is stable. Every day innovation comes in the market
with new things and take positioning in mind of people. There is a need for continuous learning
in Hilton hotel for developing itself and employers too. Employers are only who will help this
organization to stay in the market.
There are the following reasons -
 Developing Talent :- When Hilton Hotel takes time to train employees, it is easy to
recognize their talent and also know about their strength and weakness and starts work on
it. It also includes team work training. During training the team find persons who are
quick learner and smart worker and take advantage of it.
 Improve relationships :- The most powerful thing is to maintain and develop relations
within and outside the Hilton hotel Because if relations are good then its easy to
communicate with each other and handle any situation with coordination of team. So it
says that good relations with each other improve efficiency of the hotel (Elia, Margherita
and Petti, 2016).

 Increase productivity :- When every employee of the Hilton hotel coordinate with each
other and have good relations or capable to handle clients, it increases productivity of the
hotel which through staff will give good services to the clients and satisfy them.
 Enhances company reputation and profile :- Training develops the staff of hotel Hilton
and staff develops the organisation so good training gives good outcome. And once
company make its reputation than its easy to survive in the competitive market (Gallo,
and et.al., 2014). Goodwill is everything for every organisation.
 Employee satisfaction :- Hotel Hilton which invest in training programme to satisfy
employee and to grow up their talent and work on their weakness, is gain better outcome
from employees. If employees of the hotel satisfy than everything is good for the
organisation. It is possible that the head send any employee to other country for
international seminar and conferences that can be beneficial for them.
 Handle other departments :- If hotel Hilton gives training to the employees and trained
them for all departments so it is good. And in case of lake of staff the other employees
will handle that department.
 Decrease in mistakes :- Without training no one can survive in hotel Hilton and if training
team is not giving actual training to the employees then definitely staff will do mistakes
and harm the hotel and it will make impacts on the goodwill of the hotel.
 Quality improvement :- Mainly customers of hotel Hilton are quality conscious and to
improve the quality of hotel there is need to trained workers for better outcome
(Cummings and Worley, 2014). Quality of product and service are improved through
training of workers.
 Industrial Safety :- Trained workers of hotel Hilton run the machines and equipment
safely. If employee relate to the technological field, can easily handle the machines and
decrease the chances of accidents
 Effective management :- Training is a tool of control in hotel Hilton which develop skills
in the employees and safe present and future of the employee and also helps to cherish
goals of hotel Hilton.
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