HRM Report: Developing Individuals, Teams, and Organizations, Marriott

This report delves into the multifaceted aspects of developing individuals, teams, and organizations, with a specific focus on human resource management practices within the context of Marriott Hotels. The report commences with an exploration of the essential knowledge, skills, and behaviors required by HR professionals, followed by a personal skill audit and the creation of a professional development plan. It further examines organizational and individual learning, training, and development strategies, emphasizing the importance of continuous learning and professional growth. The report analyzes the contribution of high-performance work systems to employee engagement and competitive advantage. Finally, it addresses various approaches to performance management, providing a comprehensive overview of key concepts and practical applications. The report utilizes the Marriott Hotel as a case study, showcasing how these principles can be applied in a real-world business setting.

DEVELOPING INDIVIDAL,
TEAM AND
ORGANIZATION

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Knowledge, skills and behaviour required by HR professionals...........................................3
P2 Personal skill audit and professional development plan.........................................................5
LO2..................................................................................................................................................7
P3 Organization an individual learning, training and development............................................7
P4 continues Learning and professional development................................................................8
LO 3...............................................................................................................................................11
P 5 Contribution of HPW for employee engagement and competitive advantage....................11
LO4................................................................................................................................................12
P6 Approaches of performance management............................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Developing individuals, team and organizations referred to the process of learning and it is
important for the organizations to have a continuous learning in the organization's culture which
can help the organization in achieving different objectives and goals. Development in the
individuals in team performance and providing a continuous learning process in the
organizations and the business help in understanding the importance of learning and how
learning can help in improvement of performance and performance management. Marriott Hotel
was stablished in 1957 and is having it headquarter in Maryland, United Kingdom. The report
will explain all the knowledge, behaviour and skills required by human resource professionals
and the personal skill audit and professional development plan. The further the report will
explain the performance management in the Marriott.
LO1
P1 Knowledge, skills and behaviour required by HR professionals
It is very important for the human resource management to have a strong understanding of
personal skills and knowledge of the employees working in the organization which can help in
going healthier working environment in the process of the organization.
Knowledge
It is one of the most important part for the human resource to organize the right employees in the
operational and performance of the organizations which can help them in improved and
developed in market. it requires great strategies and methods which Marriott Hotel can use so
that the expectations of the customers can be achieved by the organizations by providing product
and services.
Skills
Decision-making
There are a lot of decisions which the organization and human resource Department needs to
take to increase the higher performance of the organizations. human resource is the bridge
between employee and the management and it is very important for the organizations to have a
strong human resource (Qi and et.al., 2019).
Communications
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It is very important for the human resource management to have a good communication in the
organisations so that they can become an interlink between the management and the employees
and can increase the communication between both the parties. Communication help the
organizations in increasing high performance.
Training and development
It is very important for the human resource management to focus in training and development of
the employees and the new employees which are hired and recruited for the job position and role.
Training and development help in increasing the performance and it also increase the quality of
working. It is very important for the human resource management team to increase the
performance by providing them the best of the training and development programs to increase
performance and quality of work.
Behaviour
Behaviour of the individuals differ from another and it is need to be understood and improved so
that the efficiency and effectiveness of the functions can be improved. there has to be a good
discipline in the organizations which need to be presented by the human results which can help
in a strong performance to present in the organization (Luo and et.al., 2020). The human
resource management needs to provide the employees with right treatment and policies you can
make them rely on the organization and they will be able to give the best of the work for the
organization. It helps in benefiting the organization and it is important for the Marriott hotel to
provide the benefits in the rewards to the employees which can help in improving their
motivations to personal best.
Job advertisement
Job advertisement refers to the process in which the human resource of the organization advertise
the job vacancies and it is a process in which they hire the right employees to work in the well-
maintained reputations in standard organizations. job advertisement is going to be effective
transparency of the immediate hotel which is going to have in the market and employees will
give their best as well.
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P2 Personal skill audit and professional development plan
It is very important for the organizations to know their strength and weakness which in help in
improvement for them in the future. the future report going to analyze the tools and the skills
which used in order to achieve the target in goals of the individuals are having in the market.
Strengths
 My gift is that I appreciate the behaviour of the workers very well by exploitation the
right strategy.
 There is development in developed skills like interpersonal skills, innovation and
influence.
 The present trends and industrial knowledge are contemporary in me which am a great
advantage for the organizations as well.
Weaknesses
 I do not have the correct skills to be bright to motivate the others which is going to make
the efficiency level get affected.
 Lack of knowledge is also going to be existing which is compulsory in employees so that
there is going to be higher performance and higher portfolio as well.
 It is important to utilise the training and development programme to increase the
performance and I am lacking in efficiency.
Development Plan
Skills to
develop
Activities Resources needed Time
interval
Evaluation
Team work It is important to
have the best of
the team work in
the organization
so that the
working of the
organization can
be developed and
To have higher
performance and
operative in the
organization there is
a condition of
decision making in
the group so that
there is going to be
3 weeks In the 3 weeks’ time
I will custom more
creative resources to
be able to attain this
skill and mark which
I have advanced for
getting teamwork.
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increase and it is
important to
increase team
work.
higher results
(Bintani, K., 2020).
Innovation I need to develop
the innovation in
me so that I can
present myself
different with
other people and
it will also help
me in getting the
personal and
professional
development.
Through the average
of internet there is a
lot of knowledge
which is going to be
current in myself
which would be a
countless factor.
6 weeks This is a very
important skill
which I can develop
in 6 weeks which is
going to help me
develop in the
market effectively
and efficiently.
Time
management
The tasks for each
day would be
scheduled and
divided into
smaller tasks so
that there are
going to be
effective
measures and
performance
which would help
the tasks to be
completed on
time
(Minhas and
et.al., 2020).
Good plan action and
schedule needs to be
present in front of the
team so that there is
going to be higher
performance and
functioning which
would be present.
4 weeks I will be able to have
perfection in
managing time in the
4 weeks I will be
giving to myself
which is going to be
very good for a long
run.
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LO2
P3 Organization an individual learning, training and development
In order to encourage different organizational development improvement in the business of
Marriott Hotel an improvement in the performance of the organization, there are different
kingdoms that need to be understood in a very clear manner to increase the performance and
develop the better development in the organization.
1. Organizational learning
Organizational learning refers to the process of learning of the organization in which they learn
about the process and how the organization can develop. it is a process in which the indicates the
advantage of entire organization collectively in achievement of the objectives and goals towards
growth which can be then only if all the components of the organization factors are completed.
Marriott hotel always focus in the skill development and training sessions which help the
organization in improving the performance of the organization and keep the organization in a
continuous learning so that they can learn better regular process (Mal and Suneel, 2019).
2. Individual learning
Individual learning refers to the process of an individual focusing on their learning increase their
performance and get their objectives and goals to be achieved on the individual level. it is
important for a person to increase their individual learning so that they can utilize their learning
in the betterment of the future and it also helped the employ as well as the organization in
achieving the overall objectives and goals (Rahmadani and et.al., 2020). The manager always
focusses in providing the individuals to learn rather than focusing on the organizational profit
and objective it is important for them to learn so that they can improve their performance which
can help the organization directly.
3. Training
Training of the employees refers to the process which human resource management teams
provide to the new employees and the older employees who are working for the organization
from a longer period of time. It is important for the organizations to provide the best training
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process to the employees so that they can improve their performance by understanding the
situations and the work in the best way which help them in improving their skills and
performance for the organization (Sun and et.al., 2017). Marriott Hotel provide the best training
and development so that the employees who are working for the organization get trained in the
best way to improve the performance and help the organization in achieving objectives and goals
of company. Human resource management of Marriott Hotel are providing best of the training to
their employees so that they can improve the performance of the employees and employees
started working with high performance and high skilled ways of doing things which help the
organization with better performance from their employees and individuals helping in increasing
the performance of organization and achieving the objectives and goals of the organization.
4. Development
Development refers to the process in which an individual development is done by providing
training another development programs by the human resource management to the employees
and the new people who are hired in the process of recruitment and selections get trained and
developed in the best way to improve the performance of the organizations to help the
organization in achieving all the objectives and also help the individual in attaining all the goals
the employee is desired for. Human resource management always focus in providing the best
development strategies to the employees so that if a person gets developed by different strategies
they increase the performance with better skills and quality in the performance and it is very
important to have the good quality and skilled labour in the hospitality sector and Marriott Hotel
is working in the hospitality industry and it is important for them to provide the best developed
employees to the customers to increase the performance of the organization.
P4 continues Learning and professional development
The term continuous development refers to a nonstop process in which an individual aims to
learning something new and always ready to acquire new skills and learning different things to
improve their performance and develop their skills for future and for benefit of personal growth
and professional development. the main aspect behind continuous development is to analyse how
an individual has gained during the learning program and it is a way which can help in
understanding the growth of professional and personal development. Marriott Hotel involves in
every detailed and integrated process of continuous professional development which can help in
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a lot of benefit generation, there are a lot of benefits by continuous professional development in
Marriott hotels are as follow:
• Competitive edge
Engaging in continuous professional development helps in contributions to different competitive
development of the organisations where they are able to serve with efficiency level and quality
which competing organizational like. Continuous professional development is a continuous
process used in the Marriott hotel and it help the individual and also the organization in creating
distinguished customer experience and foster brand equity in the market. a continuous process
learning help in increasing a lot of benefits to the entire work culture and also help in diversity
among the employees as they are regularly interacted and developed in the fields of their own
and overall organization (Yap, Abdul-Rahman and Wang., 2018). the more strength in the
developed employee help hotel in obtaining and attaining immense profit and recognition in the
market for a prime reason and also help the Marriott hotel in increasing and creating a good
goodwill in the hospitality industries worldwide.
• Work environment
When an organization is following a continuous professional development and CPD it help the
organization in increasing work environment and also increase the working culture and policies
getting improved and modified accordingly on the regular changes. Continuous learning help in
increasing a good organizational culture which help the organization in understanding a
continuous process of learning which can improve in the overall environment of the organization
and modify things accordingly and indicates that the process become redundant. It also helped in
understanding the unnecessary wastage of the resources and then they can remove due to
uselessness. Marriott Hotel regularly does this I need automatically optimize the entire system to
get the maximum advantage of the resources which are you this and increase the capability of the
hotel.
• Skill gap
Working in the hospitality sector, it is important to have the best skilled worker and trained
worker and employees working for the organizations to improve the performance of the
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organization and achieved the organizations in getting Overall objectives and goals to be
achieved. It is impossible to get a buffet employee and for that it is important to make the best
use of human results in filling the skill gap with help of continuous learning and Marriott Hotel
is always focused in the learning process and are always in the continuous process of learning
which help the employees in filling the skill gap which is necessary for the organization in
achieving benefits (Sánchez-Polo and et.al., 2019).
• Flexibility
Continuous learning helps the employees in understanding the situations as the continuous
learning help them in learning lots of new things and also help them in understanding different
ways of learning and how they need to handle the situations accordingly. It also helped and make
employees British to the change that is being introduced in the organization and the management
can dependent on the employees as the continuous learning process help them in putting change
management as the employees are ready for the change and it also improved in the performance
of the organization and achieving the business objectives and goals. Flexibility Is very important
in continuous learning help the organization and the employees working in the flexible ways an
improvement of performance in skilled with lots of learning.
Therefore, these indicates that different contributing factors that the implementations of
continuous process development create towards sustainability in the performance and gaining
competitive advantage for Marriott Hotel. It is important for the Marriott hotel to utilize this
factor in improving the world culture and work force of the organization so that they can
improve the performance of the overall organization and also motivate their employees in
working hard and understanding the criticality of changes which can be happened in the
organizations in future to overcome the issues which can occur in the future while doing the
process of working of the organization. working in hospitality sector it is very important to
utilize the all factors in increasing the continuous learning and how the learning can help the
organization in achieving the business objectives and goals and it is very important for the
organisations in understanding different culture and how the learning can utilize in better
performance of the organizations and the performance of the employees towards the
organizations (Maltoni and Lomonaco, 2019). It is important for the employees too regularly
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focus in the continuous learning so that they can improve their personal and professional
development and the Marriott hotel are providing a continuous learning in their working
organizational culture so that the changes can take place easily.
LO 3
P 5 Contribution of HPW for employee engagement and competitive advantage
The approach which is being used by management is known as high performance
working so that there is going to be higher engagement and integration of the employees which is
going to be present. There are a lot of barriers which come in the market of Marriott hotel
therefore, there has to be good motivation, lack of employee engagement and motivation, etc so
that there is going to be effective working which is going to be present.
 Exchanging common goals
There has to be common grounds which have to be present in the employees which is made
sure by HPW so that there is going to be higher functioning. There are a lot of targets which are
present in the market for the company which has to be achieved which is going to be effective
for the reputation of the company (Robinson and Parry, 2017). There has to be equality as well
which the employees of the organization must feel so that there is going to be higher functioning
and rewards must be given by the workforce to the employees which is going to be a great factor
for the company.
 Evaluations and reviews
There has to be good monitoring and controlling which has to be present so that there is
going to be higher engagement which is going to be present in the company. Marriott is having
this factor better so that there is going to be more opinions which the company can have of the
management as well.
 Leader’s positive outlook
It is very important for the leaders not just to motivate but also encourage them to be able to
operate effective so that there is going to be better HPW in the company which is going to be
higher. Leaders have to be true to the employees so that there are going to be higher
consequences which would be present in the company. The employees put their personal best
when they make the productivity and operations so that there is going to be better functioning
and excellent services and the loyalty of the customers increase.
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 Excellent communication
There are a lot of policies which the employees have to be told from time to time so that
there is going to be higher achievement of goals and practices which are going to be present
(Dumitru and Schoop, 2016). Communication is very important in Marriott hotel so that there is
going to be higher functioning and wastage is going to be lower and employees are going to be
putting in their best.
 Benefits of HPW
There are a lot of benefits of HPW in an organization so that there is going to be better
productivity and operations which is a great factor. The skills of the employees have to be used
in the right place so that the company will be able to operate effectively which is going to be
profitable for the organization.
LO4
P6 Approaches of performance management
Performance management refers to the process of managing the performance of the employee
and it is important and an ultimate consistent of the aim to facilitate the higher performance
culture and the commitments of the employees towards organization to improve the performance
and help the organization in achieving their objectives and goals (Franco‐Santos and Otley,
2018). Performance management is the process in which the organizations do different strategies
and use different tools to understand the performance of the organization and in which directions
the organization is going. Marriott Hotel is working in hospitality sector and it is very important
for them to manage their performance with high quality services to the customers and it is
important for them as this will help the organization and increasing the goodwill in the market
and work better. There are different performance management techniques implemented in
Marriott hotels are as follow:
• Collaborative working
This concept of working focus on the integrations among the employees who are working for
the organizations and they are encouraged to work together and collectively and helping each
other in every performance to increase the excellently in the job role which they are offered. This
is the process in which different individuals works together to improve the performance of the
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