Developing Individuals, Teams, and Organizations: A Report

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Developing Individuals, Teams
and Organizations

TABLE OF CONTENTS
Introduction......................................................................................................................................1
LO1..................................................................................................................................................2
P1 Determine appropriate and professional knowledge, skills and behaviors that are required
by HR professionals.....................................................................................................................2
P2 Analyze a completed personal skills audit to identify appropriate knowledge, skills and
behaviors and develop a professional development plan for a given job role.............................3
M1 Provide a detailed professional skills audit that demonstrates evidence of personal
reflection and evaluation..............................................................................................................7
LO2..................................................................................................................................................8
P3 Analyze the differences between organizational and individual learning, training and
development.................................................................................................................................8
P4 Analyze the need for continuous learning and professional development to drive
sustainable business performance................................................................................................9
M2 Apply learning cycle theories to analyse the importance of implementing continuous
professional development..........................................................................................................10
D1 Produce a detailed and coherent professional development plan that appropriately sets out
learning goals and training in relation to the learning cycle to achieve sustainable business
performance objectives..............................................................................................................12
LO3................................................................................................................................................13
P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organizational situation.............................................13
M3 Analyze the benefits of applying HPW with justifications to a specific organizational
situation......................................................................................................................................14
LO4................................................................................................................................................15
P6 Evaluate different approaches to performance management (e.g. collaborative working),
and demonstrate with specific examples how they can support high-performance culture and

commitment...............................................................................................................................15
M4 Critically evaluate the different approaches and make judgments on how effective they
can be to support high-performance culture and commitment..................................................16
D2 Provide valid synthesis of knowledge and information resulting in appropriate judgments
on how HPW and mechanisms used to support HPW lead to improved employee engagement,
commitment and competitive advantage...................................................................................17
Conclusion.....................................................................................................................................18
References......................................................................................................................................19

LIST OF FIGURES
Figure 1: Training and development................................................................................................9
Figure 2: Continuous learning Model............................................................................................10
Figure 3: Kolb's Learning Cycle....................................................................................................11

LIST OF TABLES
Table 1: Personal skills audit...........................................................................................................3
Table 2: Personal Development Plan...............................................................................................4

Introduction
Development of knowledge and skills contribute towards increasing performance of employees
which in turn supports business organizations to attain distinct level of heights in the market. The
existing report will therefore asses the knowledge, and other attributes essential for HR
professionals in Hotel Hilton by conducting knowledge and skill audit and developing personal
and professional plan. In addition to this, it will evaluate numerous other factors for improving
learning skills of employees which further support driving business performance in the
sustainable manner. Further the report will illustrate the methods for increasing performance
working that contribute towards competitive position of business. Communication, collaborative
working as well as performance management will also be explained in the following report.

LO1
P1 Determine appropriate and professional knowledge, skills and behaviors that are required by
HR professionals.
Being at the position of HR professional, it is important to possess specific set of knowledge and
skills for overall growth of personnel as well as business organization. Hilton operates as
multinational hotel and is well known for high level of customer satisfaction and therefore HR
must attain following knowledge and skills along with behaviours.
Knowledge: It is important for HR professional within Hotel Hilton to possess knowledge about
issues and details in context to human resources. They must be well aware about points and
terms included in employment contract, performance management, as well as rules related to
absenteeism and leaves of employees. Overall growth of hotel is based on serving customers in
the most effective manner and therefore HR professionals must focus on providing employees
with appropriate training (Tsui and Schamberger, 2017). In addition to this, knowledge about
employment legislations as well as on how to develop jib description and person specification as
per the current vacant position is must.
Skills: Hospitality industry requires high level of expertise in terms of communication while
serving customers and therefore HR professionals must possess high level of communication
skills along with knowledge of various languages. This would be further helpful in creating letter
related to employee relations, policies, etc. In addition to communication skills, there are certain
interpersonal skills such as critical thinking, problem solving, team working, etc for improving
the organizational productivity.
Behavior: There has been identified greater competition within hospitality industry and therefore
it is important for HR professionals within Hotel Hilton to prepare employees to adopt and
manage changes within the business entity in positive manner (Geimer et.al.2017). HR
professional must exhibit positive behavior while handling employees at the time of managing
risk in terms of changing organizational structure and policies. Their communication must
include attributes such as politeness, empathy, etc while consulting with line managers. Further

they must be responsible enough to maintain confidentiality of information of both employees
and customers.
P2 Analyze a completed personal skills audit to identify appropriate knowledge, skills and
behaviors and develop a professional development plan for a given job role.
Table 1: Personal skills audit
Skills Audit Area Skills Assessment
Information Technology Strengths: I possess expertise in handling basic tasks related to
computers and internet. I can effectively handle Emails and
know how to make presentations using power point.
Weakness: I really need to work on carrying out task using MS
excel as well as basic HR management applications.
Team working skills Strength: I am good at understanding team issues by making
discussions. I am a good listener and this is one of my major
strengths to encourage team working
Weakness: I lack behind in involving team members while
making decisions and therefore I need to work on trusting my
team member’s skills.
Communication Skills Strengths: I posses skilled written communication skills and my
emails and letters are highly appreciated by higher authorities.
Weakness: I need to work on my verbal communication skills
as I lack behind in communicating with employees and
customers in effective manner.
Problem-Solving Skills Strength: I do posses ability of analysing the current situations
and find out the best solution to overcome the issues.
Weakness: I lack behind in considering the ideas of others to get
number of solutions to one problem. Further I need to learn from
my managers to handle critical issues related to HRM.

Table 2: Personal Development Plan
S
No.
Skills that need
improvement
Current
Proficiency
Target
Proficiency
Future
Opportunity
Criteria for
determining
success
Time
required Evidence
1. Information Technology
A MS excel Less
Experience V Good
Certified courses
and practical use Competent 1
month
Completion
certificate
B
HR management
applications Adequate V Good Training by experts
and professionals Competent 4 month
Error less work with
the use of
applications
2. Team Working Skills
A
Involving team
members in
decision making
Adequate Excellent
By identifying
skills and abilities
of employees to
increase trust
among them
Pass Continuous
learning
Generation of new
ideas within the
team
B Motivation skills Adequate Excellent By learning
methods and
techniques of
motivation with the
Pass Continuous
learning
Increase
productivity and
efficiency of
employees

help of managers
and other sources
2. Communication Skills
A
Verbal
Communication
Skills
Less
Experience V good Language learning
courses Competent Continuous
learning
Increase in
confidence while
interacting with
employees and
customers and
convincing about the
ideas and thoughts
B
Inadequate level
of confidence Adequate V good
Increasing
interaction with
employees and
communication
practices
Competent Continuous
learning
3. Problem Solving Skills
A
Handling critical
issues Adequate Good
Learning with the
help of managers
and other experts
Pass Continuous
learning
Detailed analysis of
critical situation to
identify the best
solution
B
Unable to find
out number of
solutions
Less
experience Good Gaining ideas from
team members Pass Continuous
learning
Increasing
involvement of team
members.

M1 Provide a detailed professional skills audit that demonstrates evidence of personal reflection
and evaluation.
The above skill audit has helped me to identify that there are certain area that need improvement
that are being demonstrated in the personal and professional development plan. According to the
skill audit I possess ability to handle internet for basic purposes and can effectively make power
point presentations. However I lack behind in accessing MS Excel therefore recommendations
has been made for enhancing the abilities. Similarly I lack behind in resolving problems
associated with HRM and for this it is important to discuss the issues with other so that solutions
can be identified. Team working skills can be improved by using motivation techniques but at
the same time I do possess abilities of understanding issues of employees. In addition to this, I
have good written communication skills but on the contrary I must focus on improving my
verbal communication skills.