Report on Developing Individuals, Teams, and Organizations at TESCO

This report provides a detailed analysis of human resource (HR) practices, focusing on the development of individuals, teams, and organizations, using TESCO as a case study. It begins by outlining the essential knowledge, skills, and behaviors (KSB) required by HR professionals, emphasizing the importance of continuous professional development (CPD). A personal skills audit is presented, identifying strengths and weaknesses, and proposing a professional development plan for an HR manager at TESCO. The report then differentiates between individual and organizational learning, highlighting the significance of both for achieving competitive advantages. It examines various approaches to performance management, offering insights into how high-performance working contributes to organizational success. The report covers topics like recruitment, selection, training, and salary management. The report also explores the importance of soft skills, effective strategies, and problem-solving abilities within the HR department. Overall, the report provides a comprehensive overview of HR's critical role in organizational success, offering practical strategies for enhancing individual and team performance.

Developing Individual, Teams And
Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK...............................................................................................................................................1
P1. Various KSB (knowledge, skills and behaviour) required by the HR professionals.......1
P2. Personal skills audit to identify training and development skills and knowledge and
preparing professional development plan...............................................................................2
TASK 2............................................................................................................................................5
P3 Difference between individual and organisational learning or training and development5
P4 Requirement of continuous learning or professional development...................................6
TASK 3............................................................................................................................................7
P5 Contribution of high performance working towards competitive advantage....................7
TASK 4............................................................................................................................................8
P6 Various approaches used for performance management...................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Human resource department is the most important aspect in every large or small company
because they control and manage all activities and manpower at workplace. They have
responsibility to hire the most effective and suitable candidates for the firm so that they can help
to achieve higher growth and success in competitive market place (Zepeda, 2012). It is
important for the HR manager to develop skills and knowledge of all employees so that they can
experience both personal as well as professional development. Present project report is based on
TESCO which is the largest organisation in United Kingdom. Analysis of personal skills will be
done in this scenario and after that, professional development plan will be created which
highlights the advantages of high performance working in the company. Apart from this, various
performance management approaches are explained in this report.
TASK
P1. Various KSB (knowledge, skills and behaviour) required by the HR professionals
To gain high competitive advantages and growth, it is important that human resource
department performs their roles and responsibilities in a proper manner. They perform different
types of roles and duties such as recruitment, selection, training, providing salary, managing
manpower and many more (Van Driel and Berry, 2012). It is not necessary that all HR
professionals have same kind of knowledge and skills as in organisation, there are different
situations occur which require distinct skills or abilities. Following are the behaviour, knowledge
and skills of HR professionals:
Maintain knowledge at workplace: Every firm has different culture, policies and norms
which should be followed by all the members of organisation in a proper way. This will help in
controlling or managing all operational functions in the most effective way and increase abilities
of each and every employee so that they can help in achieving the targets set in stipulated time
period.
Help in continuous performance development: CPD assists an individual for getting job
profile where they can manage all their work activities easily and also achieve desired goals of
the organisation. This process will help TESCO to satisfy needs and wants of employees in a
proper way.
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Soft skills: The responsibility and duty of HR manager is to control and develop all team
members so that they can perform their tasks in an effective way. They have many tasks that
assist in fulfilling the needs and demand of company and provide high competitive advantage in
business. They perform all tasks and duties in the most appropriate manner by using their skills
and knowledge in firm.
Select effective strategies and policies: Company can make strong strategies and policies
which help in increasing the level of financial profit. They will help in understanding all
departmental functions of company (Rao, Savsani and Vakharia, 2012). Through this, firm can
make a strong strategic plan to achieve long term goals in specific period of time and also, retain
employees in the association. They have always solution to solve any kind of difficulties and
problems which occur at workplace. HR manager should perform all types of tasks in
organisation which help in gaining high competitive advantages as well as success in the market
place.
Ability to solve issues and problems: It is the responsibility of HR manager to discuss
with all employees about their issues and problems related to salary and wages as well as take
immediate step to solve them so that they can focus on their work. They hire skilled and talented
candidate for the organisation so that less conflicts would arise at workplace.
Hire right candidates: HR manager controls and monitors all functional activities of
company to achieve more financial profit and growth in the competitive market place. It is the
main responsibility of manager to hire right person at right job so that they can work in an
effective manner to achieve desired target.
Provide suitable training and development programs: It is the most important need of
firm is to give proper training and development sessions to all employees according to their
requirement of improvement. This will help staff members in understanding their work activities
in the most appropriate form. HR professionals use various kind of strategies, methods and
approaches that increases the level of growth and success in business.
P2. Personal skills audit to identify training and development skills and knowledge and preparing
professional development plan
Examination of personal skills is very important for individual that help in identifying
their weaknesses, behaviours and strengths which assist in increasing, developing as well as
improving skills, knowledge and abilities. They provide various different kind of products and
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services to their customers and also attract more number of customers towards their services. An
HR manger play very significant role in gaining attention of peoples for buying the products and
services of TESCO company (Pan and Franklin, 2011). This audit help in measuring
behaviours, attitude, skills and abilities of employees which will help in developing their career
in most effective and systematic manner.
Strengths: It has observed that Jane Cambridge work in most outstanding way in last two
years. She has good knowledge of laws and policies which framed by government through this
she does not have to face any type of legal issues in the organisation.
Weaknesses: It is must for HR manger to have negotiation skills through which they can
manage task and activities of the organisation in most effective way but she is below than
average in this. Also, she is not aware by new techniques and methods which includes many
software of management.
Personal skill audit of Jane Cambridge are as under:
S. NO. LEARNIN
G
TARGETS
EXISTING
PROFICEN
CY
TARGET
PROFICEN
CY
DEVELOP
MENT
OPPORTU
NITIES
PROCESS
USED FOR
ANALYSIN
G
SUCCESS
TIME
PERIOD
1 She need to
increase her
negotiation
skill.
She have
above
average soft
skills but
Jane
Cambridge
lacks in the
negotiations
skill. She
fail in
providing
Increase the
negotiation
skills and
hire
employees
by making
financial
profit of the
employers.
This can be
increase by
attending
various kind
of training
session
which is like
a job
training and
she can also
take help of
She can
solve
conflicts in
given period
of time
which
occurs in the
organisation
. This will
increase the
profitability
60 weeks
3

proper
salary and
wages to
employees.
other HR
manager
who has
high
experience
in the
negotiation
strategies.
level of the
company.
2 Communica
tion
She is above
than good in
communicat
ion skills
through
which she
can easily
get what the
workers
wants and
demand
from the
employers.
She does not
have any
knowledge
about new
techniques
and
technology
method.
Even she
don't use
any social
sites, media
and
techniques
for
delivering
her message
to the
workers.
The
communicat
ion process
can be
improved
through
learning
various
types of
new ways of
communicat
ion such as
using social
sites,
messaging
apps and
many more.
Regular
feedback
and view
point can be
taken from
the workers
where she is
implementin
g her skills.
20 weeks
3 Multitasking She is
enough
knowledgea
Develop
different
skills and
She has to
read
different
Hire
suitable
employees
23 months
4

ble with the
government
laws which
framed by
the legal
body and
knows about
all kind of
the policies
and laws.
followed by
the
organisation
.
knowledge
which
possessed
by a
interviewees
.
types of
books like
psychology
books which
help to
understand
the nature of
individual.
Through the
concept of
job training
skills and
knowledge
can be
develop.
who can
stay with
association
more than
one year.
TASK 2
P3 Difference between individual and organisational learning or training and development
It is performance of all staff members which decides the position of the company in
competitive market place. So, it is necessary for all organisation that employees skills and
knowledge should be improved through which company will gain high competitive advantages
and success (Macdonald and Poniatowska, 2011).
Individual learning: In this concept various weaknesses of individual find out through
many learning method and training. If any employee want to improve their skills and knowledge
then they have to work on the new methods and skills. It is must that individual learn something
in an enterprise. This will improve the personality, skills, ability and capability of employee
which help in grow their career. It will help in gaining new knowledge as well as skills which is
used in the organisation for performing work in most effective and systematic manner. The HR
manager of firm recruit candidates on the basis of their quality, attitude, behaviour, knowledge
and skills which is necessary required by firm in managing and controlling all work activities at
work place. TESCO hire those people who have most effective skills and knowledge which can
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be used by company while dealing with different customers in business market. This will help in
gaining huge competitive advantages. Company should arrange some training and development
programs on regular which will help in improving the employees abilities, capabilities and skills.
Organisational learning: In this concept many changes are adopted at the organisational
level for improving their position in market place. It can be determined that developing training
procedures is not so much expensive but when it comes to brining any new knowledge and
retaining employees in the firm needs lots of money. This is process through which different
knowledge and information transfer within an enterprise (Little, 2012). This learning is mainly
based on implementing skills and knowledge for any specific motive. With the help of this
learning process company gain new information regarding its vision, mission, objectives and
goals. Both individual and organisational learning are directly or indirectly connected with each
other. They play most important role in the growth as well as success of company in the
competitive business market place.
P4 Requirement of continuous learning or professional development
Any company can not get success and growth in market place for long time period
without continuous learning. Various types of skills and knowledge are required by firm for
improving their profitability and productivity level. It is essential to analyse barriers and errors
on daily basis which comes in the way of growth and success. So, there is need of continuous
learning for workers and manager (Huang, 2014). The contribution of staff member which
helped TESCO enterprise in increasing its performance in the market place. There are so many
advantages of continuous learning for both individual as well as organisation which make them
flexible in handling issues and problems. TESCO is one of the oldest company in united
kingdom which easily adopt new techniques and methods at work place with the help of
continuous learning process. Through this , company is able to achieve its desired goals and
targets in specific time period. The process of continuous learning assist employees in achieving
better result and growth by performing well at work place.
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Conferences and seminars: It is most effective method which help in increasing
knowledge and confidence among employees. This will help in sharing different views, thoughts
and ideas of different people in front of huge audience. The growth as well as success level of
the organisation increase which will result huge competitive advantages. Staff member can
improve their knowledge by attending various kind of conferences and seminars (Flint, Zisook
and Fisher, 2011).
Coaching: It is best method of learning through which employees gain so much new
knowledge regarding their work and activities which will help them in their task. There are
various courses of coaching like six sigma, SPSS training, SAP training, communication
improvement classes and many more. Through all this courses individual can improve its
performance level in the organisation and also perform in most effective and systematic manner
to achieve high financial profit. This method is useful for developing and increasing skills and
abilities of workers or accomplish long as well as short term goals in specified time period
(Barber, 2012).
TASK 3
P5 Contribution of high performance working towards competitive advantage
The performance level of TESCO can be increased by using high performance working at
work place. This will help in developing confidence level in the workers and also their
engagement. The high performance culture can develop the profitability as well as productivity
level of company in most effective and systematic manner. With the help of suitable strategies
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Illustration 1: Professional
development skills, 2017

and strong plan firm can accomplish desired target and goals in competitive market place. The
position of TESCO firm can be improved in market place with the help of continuous learning
method. Company should provide proper working hours to their workers so that they can do not
leave organisation easily. Working hour play very essential role in high performance working
management through which firm can maintain its brand image in competitive market place.
There should be proper reward system as well as incentives provided by company according to
the performance of employees at work place. This is most appropriate method for motivating
employees to work more in effective and suitable way to achieve better outcomes. This will
result huge competitive advantage and more financial profit (Esposito, Berlin and Lal, 2012).
Through best communication skills of managers it can be ensured that all workers can share their
views and feedback regarding the working environment, salary, wages, facilities and many more.
This will reduce the errors and disputes which occurs at work place between employees and
employers. Manager should highly focus on employees need and wants and if there is any
problem then he should take immediate action to resolve the problem so that employees can
work effectively to achieve desired goals and objectives of company. Learning help in increasing
skills and knowledge of employees which help in accomplishing desired goals and objectives in
fixed time period.
TESCO organisation provide continuous learning to their employees as well as manager
to increase their skills and knowledge so that they can give full efforts in accomplishing desired
goals and objectives. With the help of innovative plan and strong strategy method company can
grow their level of business at peak point in certain period of time which provide huge
competitive benefit to the firm. High performance working can improve the brand image of firm
in business market place. Employees can give their full efforts if they are highly satisfied from
the job profile. So, manager should focus on the needs and demands of workers for satisfying
their wants. This will result high growth as well as huge competitive advantage to the company.
TASK 4
P6 Various approaches used for performance management
Performance management is aspect through which firm can increase its position as well
as performance in market place (Eliot and Turns, 2011). It include monitoring, reviewing and
setting effective strategy plan which help TESCO firm can determine performance of employees.
8

There are so many types of methods and approaches used by organisation to enhance skills and
abilities of workers so that they can execute their task and activities in proper way to achieve
best result in the company. HR manger of this cited company encourage and motivate all the
staff members so that they give full efforts as well as contribution in accomplishing high success
and growth in competitive market place. Company focus to hire most talented and skilled
candidate which help firm in increasing their level of profit in business market place. It is
responsibility of management department to develop the personality, skills, knowledge and
attitude of employees towards their work and task (DuFour and DuFour, 2013). The TESCO
organisation provide so many different types of products and services to their customers in
reasonable price place and in festival time they provide those products in very low price which
will help them in improving brand image in market place. There are various types of approaches
used by manager for improving and developing skills and knowledge of employees which will
increase profitability as well as productivity level of company.
Behaviour approach: Through this method of approach company will focus on the behaviours
of all staff members towards their task and practices at work place. Organisation can easily
analysis the performance of employees with the help of their attitude and behaviour towards task
which is performed by them in the enterprise. It is most oldest approach for improving the
success and growth level of company.
Attribute approach: This method used by organisation for evaluating performance of workers at
work place by comparing their final result with set of standard. TESCO company can make
effective decision for increasing the performance of staff members in the business in most
suitable manner (Darling-Hammond and McLaughlin, 2011).
Comparative approach: This will help company to measure its current performance in market by
comparing with other organisation. TESCO use this approach in their business for measuring
employees existing performance by comparing them with set of standard target. Organisation
can accomplish its desired set of targets in most effective and suitable form by using this
approach.
CONCLUSION
From the above project report it has been concluded that development of staff member's
skills as well as knowledge is most important for the growth and development of firm in
competitive business market place. High performance working play very significant role in
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