Developing Individuals, Teams and Organisations: HR Advisory Report

This report delves into the critical aspects of HR advisory roles, skills, and development, using Hightown Housing as a case study. It begins by outlining the knowledge, skills, and attributes essential for HR advisors, followed by a personal skill audit and a professional development plan aimed at enhancing competencies. The report then explores the importance of a learning and development culture within organizations, defining individual and organizational learning. It further examines the elements of a High-Performance Worker (HPW) system, HPW practices, and the benefits of such practices within Hightown Housing. The report concludes by highlighting the roles of performance management, collaborative working, and effective communication in supporting a high-performance culture. This comprehensive analysis provides valuable insights into fostering a productive and efficient work environment.

Developing Individuals,
Teams and
Organisations

Table of Contents
INTRODUCTION ..........................................................................................................................1
SECTION 1......................................................................................................................................1
A) Knowledge, skill and attributes needed for HR Advisory. ...................................................1
B) Personal Skill Audit...............................................................................................................3
C) Professional Development Plan ............................................................................................4
D) Learning and development culture in an organization. .........................................................6
SECTION 2 .....................................................................................................................................8
A) Elements which make up High Performance Worker System (HPW) .................................8
B) HPW practices........................................................................................................................9
C) Benefits of HPW practices in Hightown Housing ..............................................................10
D) Performance Management, Collaborative working and effective communication support
high performance culture .........................................................................................................11
Definition of Performance Management ..................................................................................11
CONCLUSION .............................................................................................................................13
REFERENCES .............................................................................................................................14
.......................................................................................................................................................15

INTRODUCTION
Organisation is the process in which individuals or groups combining the work and
contribute their best effort towards the achievement og common goal or purpose in an effective
and efficient manner. Along with this, it is concerned with the process of determining activities
which may be necessary for achieving an objective and arranging them in suitable groups so as
to be assigned to individuals. Thus, talented or skilled individuals or team members are
considered as best asset for company's growth or success (Agarwal and Brem, 2015). However,
for obtaining maximisation of profit in impressive way a company is also equally responsible to
render a best working culture which boost up the mind of employees and it improve their
performance. This report is based upon Hightown Housing that is one of the successful
charitable housing association and it is founded in the year of 1960. It operates in Hertfordshire,
Bedfordshire, Buckinghamshire and Berkshire with a purpose to help and enhance the people
who cannot afford to buy or rent a home. This study includes knowledge, skill and attributes of
HR Advisory role, developing personal audit skill and professional development plan to evaluate
manpower potentiality. Finally, the importance of High Performance Worker and Performance
Management within an organisation is also mentioned here.
SECTION 1
A) Knowledge, skill and attributes needed for HR Advisory.
Role of HR Advisor
An organisation is a systematic set up where two or more individuals from diverse
background, different educational qualification and various interest come together to accomplish
a common pre determined goal or objective. Along with this, employees are regarded as valuable
asset and the useful key to success who put their best attempt for enhancement of company's
productivity (Ali and et. al., 2016). Although, each employees has their own roles and
responsibilities that determines their job profile. Likewise, HR Advisory role plays a crucial role
in Hightown Housing as they provide proper guidance and direction to HR team members and
other subordinates for accomplishing their task within prescribed time period without any
obstacle or conflict within business premises. Moreover, they also advise management for
appropriate modification in HR strategies and practices in order to bring trenchant working
environment and enhance satisfaction level.

Knowledge, Skill and attributes of HR Advisory
Every organisation wants to attain high productivity and profitability ratio in a right time
without any hindrances in business operation and function. For attaining the same, they require
best and skilled workforce who put their valuable or innovative ideas and enable firm to achieve
pre determined goal in creative manner. In same manner, Hightown Housing also give
importance to have highly capable employees who can help organisation to perform outstanding
and can attain proficiency. Hence, knowledge, skill and attributes of HR Advisor of Hightown
Housing are as follows:
Knowledge
Updated with firm's HR policy and process: IN every company, HR policies and
procedure plays an integral role as it prevent them all liabilities and unfair trade practices which
effect their brand image and reputation (Arbon, 2014). Hence, Hightown Housing's HR Advisor
must be updated with all company's obligations under national and local legislation. Along with
this, they should acquire firm's HR policies in order to guide or advise HR function for
accomplishing their objective in effective way.
Employment laws and legislation: It is considered as an important document for company
which render them proper direction regarding accomplishment of organisational goal and make
them understand the importance of healthy working environment within business premises.
Thus, HR Advisor should contain all required knowledge of Employment laws and legislation so
that they can easily manage employees queries and can provide best solution for their issues. BY
this they can enrich Hightown Housing image and reputation among industry.
Skills
Resolving conflicts: This skill is considered as on of the crucial role as it is directly
connected with employees satisfaction and perception. However, HR Advisor should take
initiative in analysing or evaluating the issues and provide the freedom of sharing views to
grieved parties which helps HR Advisor to understand accurate scenario and enable them to
make best decision for enhancing their morale (Coutinho and et. al., 2015).
Communication: It signifies the exchange of ideas or information from one person to
another, if it not properly maintain in organisation it lead to big disputes or grievances among
subordinates. Hence, Hightown Housing HR Advisor should not be bias in nature while sharing

the information related to HR strategies or policies to employees which helps them in smooth
functioning of business operation or function without any conflict of interest or ambiguities.
Attributes
Encouraging employees: Motivation plays a vital role in employees performance and
satisfaction. Hence, HR Advisor should encourage their manpower to contribute their best effort
towards the organisational pre determined goal and boost them to follow firm's laws and
regulation which build impressive corporate culture and help them to perform professionally
during work process (Dabale, Jagero and Nyauchi, 2014).
Sensitive towards business issues: As the word mention, it is very crucial for organisation
as it relate with being empathy to employees conflicts or problems and implement effective
decision from their point of view in order to enhance their morale. Thus, HR Advisor's should
imply best strategy and examine subordinates problems very carefully and provide equal
treatment to them. This will lead them to attain high level of proficiency and satisfaction level as
well as can maintain better working condition within Hightown Housing.
B) Personal Skill Audit
S. No Competencies
and Skills
Start of the
subject
End of the
subject
Variance
1 Presentation skills Very good Adequate Negative
2 Working to
deadline
Good Adequate Negative
3 Written technical
report
Adequate Good Positive
4 Employment laws Adequate Good Positive
5 Communication Good Good Constant
6 Resolving
conflict
Good Good Constant

C) Professional Development Plan
S.no Development
objective
Priority Activities
to be
undertake
n
Resources Criteria
for
judging
success
Time
Scale
Evidence
1  Presentat
ion skill
HR
Advisor is
not able to
do
impressive
presentatio
ns as they
has low
confidence
which
appear in
her body
language
And it
create
complexit
y to
audience
while
presentatio
n.
HR
Advisor
target is to
take
presentatio
n on
company
conference
so that
company
can get
clear and
updated
informatio
n.
HR
Advisor
attend
several
seminars
and
conference
to improve
her body
confidence
and gained
confidence
.
Senior
manager
2 months Senior
manager
and
colleagues.
 Time
manage
HR
Advisor is
HR
Advisor
HR
Advisor
Senior
manger
15 days Senior
manager

ment very low
in time
manageme
nt which
creates
workload,
stress and
at the
same time
it
decreases
the
productivit
y.
prepare a
plan which
includes
task along
with
specific
time
period. By
this she
can easily
handle the
task and it
increases
the
productivit
y of
company.
make use
of time
manageme
nt
programm
es like
several
workshops
, seminars
which
enable her
to
understand
the
efficiency
of time
manageme
nt.
and co
workers.
 Commun
ication
skill
HR
Advisor
has
medium
verbal
skill which
leads to
confusions
and
conflicts
among co
workers.
HR
Advisor
has treat to
share her
opinions
and ideas
in business
meetings
which
improves
her
confidence
HR
Advisor
attend
several
seminars
and
business
conference
s in order
to improve
her
communic
Senior
manager
3-5
months
Co
workers
and Senior
managers.

level. ation skill.
 Resolvin
g
conflicts
HR
Advisor is
medium
in
handling
complex
business
situations
which
result into
grievances
and
dissatisfac
tion.
HR
Advisor
analyse
the
situation
and take
corrective
course of
action
which
improves
the
satisfactio
n level of
co
workers.
HR
Advisor
actively
take part
in decision
making
and
problem
solving
situation
which
provides
the better
working
condition.
Senior
manager
3-5
months
Senior
mangers
and other
employees
.
D) Learning and development culture in an organization.
Definition of individual and organisational learning
Learning means acquiring knowledge or skill through study, instruction or experience in
order to attain development and growth. As this concept is classified into two within company
i.e. individual and organisational learning (de Jong, Curşeu and Leenders, 2014). Hence
individual learning defines it is process in which personnel obtains or gain more information
from various sources, experiences in order to enrich their knowledge regarding accomplishing
pre determined goal of company in innovative and creative style (Individual and Organisational
Learning, 2018). On the other hand, organisational learning is a process in which managers and
employees within company or organisation learn to deal with new situation and problems in
order to become more skilled and experienced in achieving their goal or objective.

Difference between individual and organisational learning
Individual learning Organisational learning
 It mainly focus on enhancing individual
knowledge, skill and potentiality which
enable them to accomplish better
outcome of differentiated task of an
organisation.
 It enable company to identify or
analyse current and emerging trends of
employees that help them to build
better working culture and satisfy the
morale of diverse culture manpower.
Training and Development
It is regarded as essential element for attaining high level of proficiency and efficiency
within a prescribed time period. Training is a structured process of upgrading an individual's
knowledge skill and competencies by offering various tools like on the job and off the job
training which enrich company's brand image and reputation (Dietz and et. al.,2015). Whereas,
development is a long term view in which it prepare employee for current and future jobs by
rendering them with learning opportunity for increasing their capacity to undertake more
challenges and complex task (Training and Development, 2019).
Difference between training and development
Training Development
 Training focus on short term as it s
faces an immediate challenge and
teaches the skills needed to resolve it
within a short duration of time.
 Development centring on long term as
it prepares strategy to put in place those
issues which takes several months or
days to provide effective solution to
business complex issues.
Therefore, training and development plays a vital role in Hightown Housing that helps
them to facilitate a better corporate culture by improving employees performance as well as can
attain high efficiency and reduce employee turnover and absenteeism (Duffield and Whitty,
2015).
How would inclusive learning and development culture within Hightown Housing

Every firm is a combination of diverse culture workforce who has unique way of
attaining high proficiency. Thus, Hightown Housing is obliged to provide an effective working
culture as well as proper training so that they can enhance their skill and can obtain high
productivity and efficiency. There are few ways which Hightown Housing should imply in their
business function:
 They should provide enormous business opportunity which improves their morale
and enrich their satisfaction.
 Hightown Housing encourage their subordinates to take involvement in business
decision making and problem solving process which generate positive attitude
among them.
 Thy should motivate staff to adapt latest technology and make them understand to
be more flexible in acquiring changes.
Kolb's learning cycle model
The explanation this model are as follows:
Activist: In includes those people who learn through doing and prefer activity based
development like learning from exercises, problems tasks etc.
Reflector: IN this, employees enjoy reviewing and considering situations and events as
they feel uncomfortable if they are put into time-limit without prior warning ( Ghislieri and et.al.,
2017).
Theorist: Under this, personnel like to know theories behind a piece of leaning as they
prefer to acquire information from research, data, models etc. and they will be uncomfortable
with high emotion and feelings.
Pragmatist: In this, manpower prefer practically knowledge and learn effectively when
they are able to apply learning to situation and real world.
Therefore, Hightown Housing can enrich their profitability ratio and helps them to
identify each individual potentiality and interest which lead them to accomplish pre determine
goal (Hasu and et. al., 2014).
SECTION 2
A) Elements which make up High Performance Worker System (HPW)
Definition of HPW

It is a practice which is use to improve an organisational capacity in order to effectively
attract, select, hire, develop and retain high performing personnel. This system is considered as
highly important source of gaining competitive advantage in today's competitive business
environment as it improves the overall performance and reinforce company's brand image.
Elements of HPW system
High Performance Work system is considered as a specific combination of HR practices,
work structures and processes that maximises employee knowledge, skill, commitment and
flexibility. By understanding the importance of HPW, Hightown Housing implies this practice in
the business operation or function for accomplishing pre determined goal in an effective way.
However, some of the elements of HPW which organisation should concentrate to improve their
performance is given below:
Involvement in decision making process: This component signifies that company should
invite its employees to participate in management decision making process. This procedure leads
Hightown Housing to generate positive effect within entire organisation and employees feel
more empowered, creative and committed workforce that enrich their brand image (Henttonen,
Kianto and Ritala, 2016).
Training and development: It is related with providing proper training to subordinates for
developing their capabilities or abilities in order to attain high proficiency. Hence, Hightown
Housing must offer effective or productive training program which enable its employees to
understand their role and responsibilities and can control over conflicts of interest as well as
boost up their performance.
Fair reward or incentive: This factor is very essential for Hightown Housing as it generate
encouragement or motivation among workforce in order to put their best performance in
accomplish business goals or task within prescribed time limit. Therefore, company should offer
fair reward and extra benefit which enrich employee satisfaction level as well as improves their
morale which add value to firm's goodwill.
Innovative technology: For sustain in competitive world, Hightown Housing required
innovative technology which makes more convenient for their staff in preforming their task as
there will less possibility of errors and duplication. Along with this, firm should facilitate
transparent communication and sharing information within organisation (Idris, 2014).

B) HPW practices
This is regarded as general approach as it help Hightown Housing to manage organisation
that aims to stimulate more effective employees involvement and commitment in order to
achieve high level of performance. It contains some HPW practices which enrich firm's
profitability ratio is given below:
High employee involvement : Employee engagement has become a focal point in today's
workforce because its leads to satisfaction, motivation and improves overall productivity of firm.
Hence, Hightown Housing take initiative to make their subordinates participate in business major
task like decision making process, resolving conflicts etc. which generate enthusiasm among
employees and they contribute their best in attaining high proficiency. Along with this, it enable
company to reduce their turnover rate, absenteeism and can accomplish higher productivity.
Human Resource practices: This function is very much responsible for recruiting the right
people and there after managing them and their needs, queries and various problems (Williams,
and Lazzarini, 2015). However, Hightown Housing applies best HR policy and strategy into their
business function and hire relevant candidate for right place which decreases conflict of
interest and dissatisfaction among working culture. Moreover, it helps them to attain their pre
determined goal in an innovative and creative style (Jaaron and Backhouse, 2014).
Reward and commitment practices: This component enable Hightown Housing to fulfil
their mission, achieve their objective and can maximise return on their investment as it is directly
linked with motivation and employee satisfaction. Moreover, they should offer fair reward,
bonus, incentive which cultivate enthusiasm, efficiency or effectiveness in performance of
subordinates and it will lead them to attain high profitability ratio and can gain competitive
advantage.
C) Benefits of HPW practices in Hightown Housing
High Performance Work is regarded as useful practices as it enable Hightown Housing to
obtain maximisation of profit in an effective manner as it includes hiring right candidate for
business operation and function that improves firm's brand image. Along with this, it improves
the performance of individuals, team and organisation by providing feedback regarding their
show during completion process of organisational task. Moreover, it allow Hightown Housing's
managers to analyse its employee's strength and weakness in order to provide proper training or

development program which enrich their performance as well as help firm to gain competitive
advantage (Johansson, Miller and Hamrin, 2014).
D) Performance Management, Collaborative working and effective communication support high
performance culture
Definition of Performance Management
Performance management is a process that provides feedback, accountability and
documentation for performance outcomes as it helps employees to channel their talents towards
organisational goals. Along with this, it involves some elements which help company to achieve
their goal like monitoring, development improvement, rewards or compensation, periodic rating
etc.
Performance Management Approaches
Measuring and managing employee performance is regraded as integral activity as it
enable an organisation to properly gauge worker efficiency, monitor who is working hard and
who isn't. Along with this, it help them in determining how to properly compensate workforce
and improve overall productivity (Lateef, 2018). Some of the approaches of performance
management which Hightown Housing applies to measure its employees work and that is
mentioned below:
Comparative Approach: It uses some rater like ranking, forced distribution , paired
comparison etc (van den Berg, Curseu and TH Meeus, 2014). to compare an individuals
performance with that of others. However, this approach helps Hightown Housing to analyse the
work of its employee and can easily eliminate the problems of leniency, strictness among staff
and based on that they raise their reward and promotion which allow them to maintain effective
working culture within business operation.
Behavioural Approaches: It is concerned with examining the attitude or behaviour of
subordinate towards co worker and job profile as it implies behaviourally anchored rating scale
which provide specific description along with frequency in regard with employees behaviour and
performance. However, this approach enable Hightown Housing to evaluate its manpower
perception towards organisational and help them in analysing their hard work in assigned task
(Mahembe and Engelbrecht, 2014).
Result Approaches: It is regarded as straight forward concept where company examine
employees performance based on their outcome and it applies productivity measurement and

evaluation system. Thus, through this system Hightown Housing can analyse its manpower
growth and development as well as can determine how well employees were able to meet
organisational objectives.
Attribute Approach: It is mainly focus on characteristics or traits of people which is
geared towards success of company as it uses graphing rating scale to measure the ability of
problem solving skill , teamwork and communication capability etc. Hence, it helps Hightown
Housing to put their much attention in identifying attributes of each personnel and it provide
reliable and valid outcome that help them in promoting collaboration of teamwork in firm
(Mosadeghrad, 2015).
Quality Approach: This assessment is mainly emphasize on person and system factor as it
use Kaizen process to evaluate personnel performance for reducing the errors of duplication of
work. Hence, quality approach allow Hightown Housing to get the accurate scenario of
workforce presentation by collecting feedback or reviews from co workers and managers which
helps them to enhance overall performance of company (Tortorella and Fogliatto, 2014).
From the above explained approaches, quality approach is very effective and efficient for
Hightown Housing as it allow them to give equal concentration to employee and organisation
performance as well as helps them to get reliable picture of their show within company by
gathering reviews from managers, clients, colleagues. By this they can decrease the errors in
work as well as can maintain proper communication in order to achieve continuous service
improvisation.
Meaning of high performance culture
It is a set of behaviours and norms which leads an organisation to accomplish superior
result by setting clear business goals, defining employees responsibilities, creating trusting
environment and motivate subordinates to continually grow and reinvent themselves.
Impact of performance management along with collaborative working and effective
communication enhance high performance culture and commitment
For attaining high profitability ratio and productivity, every organisation requires an
transparent communication, effective performance of manpower and collaboration work which
build better working condition within its premises (Schuchmann and Seufert, 2015). Along with
this, these three elements are important factor for firm's success and growth as it enable the
Hightown Housing's managers to maintain trust relationship with its employees of all

organisational levels. Moreover, it ensure them to provide training and development tools in
order to improve their performance and achieve goal effectively without any errors and
duplication of work. Al last, it allow them to generate better working environment and enable
managers to be proactive rather being reactive to business complex situation.
CONCLUSION
The above stated report, it has been concluded that individual, team plays a crucial role in
organisation growth and success. Along with this, individual and organisational learning and
training and development program enable the firm to provide enormous opportunity platform
which enhance employees skills or potentiality in an effective manner. Moreover, high
performance working culture improves overall firm's productivity and can gain competitive
advantage in innovative and creative style within prescribed time period.

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