Analysis of HR Skills, Learning, and Development for Kingfisher plc

This report examines the essential skills, knowledge, and behaviors required of HR professionals, focusing on a case study of Kingfisher plc, a British multinational retail company. It delves into the distinctions between individual and organizational learning, training, and development, emphasizing the need for continuous learning and professional development in the field. The report also explores how high-performance work systems (HPWS) contribute to employee engagement and outlines various approaches to performance management. Through a personal skill audit, the report identifies strengths and weaknesses, proposing a personal development plan to enhance HR capabilities. The content covers various aspects of human resource management, making it a comprehensive resource for understanding the dynamics of individual, team, and organizational development within a corporate context.

Developing Individuals, Teams
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
P1 Knowledge, skill and behaviour that are required by HR professional.................................1
P2 Analyse personal skill audit ...............................................................................................2
TASK 2............................................................................................................................................5
P3 Difference between individual & organisational leaning, training and development ...........5
P4 Need for continuous learning and professional development................................................6
TASK 3............................................................................................................................................8
P5 State how HPW contribute to employee engagement............................................................8
TASK 4............................................................................................................................................9
P6 Approaches to performance management..............................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
For the development of team and individual human resource officer or manager is
responsible of an organisation. The leading function of HR department is to suitable candidate
who perform the whole activity in effective manner. For this they has to perform certain roles or
functions that help to identify vacant job role inside the organisation and to improve the
performance of existing employees by providing them effective training. The present assignment
is written in context of kingfisher plc, which is British multi-national company who operate their
business in retail industry with more than 1300 stores that are present in ten different countries
beyond Europe. They offer home appliances and home furnishing goods such as garden tools,
curtains etc. that improve products. This task covers various skills, traits and behaviour of HR
manager. Further it contain difference between individual and team learning.
P1 Knowledge, skill and behaviour that are required by HR professional
Human resource manager plays an essential role in organisation as they provide or hire
right employees at right time. For this some skills, knowledge are mention as given below:
Skills needed by HR manager
Collaborative- An professional HR manager always work effectively and inclusively
with all of its stakeholders which involve clients, teams, customers and individual etc. In case of
Kingfisher plc it is essential because it helps to build healthy relation between inside & outside
the organisation. For accomplish the targets of company it is important for management or HR
department that they develop better social relation through which company define their position
beyond the local region also.
Decisive thinker- In context of HR manager, large number of employees applied for a
vacant seat inside the organisation. So decisive thinking skills help manager to analyse and
understand essential information quickly which govern to make an effective decision. This helps
HR manager to provide right information in structured way and formulate effective decision bu
utilizing available resources.
Organising people- This refer to managing the people so that all they work for achieving
similar goal and contribute more efforts so that goals is achieved with in pre-determine period.
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This is an important skill for HR manager of Kingfisher plc as it help to evaluate company goals
and targets and emerge all employees to achieve goals of company.
Behaviour or traits required by HR manager
Communication- To become an effective manager it is necessary for an individual to
improve their way of communication. In context of kingfisher plc, HR manager plays an
essential role through as they has to interact customer, supplier etc. So they influence them to
purchase their products. It is the primary function that is performed by HR manager to facilitate
necessary information among customers and employees.
Problem solving- In order to achieve effective result it is necessary for an organisation
that they manage their work force effectively. As they all belong to different backgrounds and
work for similar organisation to achieve organisational goal. In context of Kingfisher plc HR
manager helps employee's to achieve their task by reducing conflict between them. Along with
this it also helps an organisation to manage and organise their employee's as an asset for the
organisation by diffusing combative situations among them.
Knowledge needed by HR manager
Organisational skill- Their are several functions are performed by HR manager
specifically to recruit best candidates for an organisation that help to complete their targets
within minimum time period. As HR function is not limited to the recruitment stage some other
function is are performed by them which include to maintain performance appraisal card, to
solve employees problems etc. In kingfisher plc HR manager increases the skills of its
employee's by providing training and development to its employees.
Budgeting- To provide compensation,benefits and incentive to the employee's is also the
responsibility of an HR manager. For this they has to increase the knowledge about budget so
they reduce cost of training and development by providing on the job-training to its employees.
Like in kingfisher plc primary role of HR manager is to control their expenses by utilizing all
resources in optimum way.
P2 Analyse personal skill audit
With the help of skill audit it is easy to measure and record the capability and potential of
group or an individual. With implement of personal skill audit all strength and weakness of an
individual is analysed by HR manager. This process helps the organisation to improve the
performance of its employees which increases productivity of them by guiding them to perform
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their activities effectively. Some capabilities that a HR officer of Kingfisher plc has is problem
solving, communication skill etc. For this task personal audit plan is formulated through which
strength & weakness is analysis in context of me for the role of HR position.
SR. No. Skills and ability Self-assessed
score
Score from others Variances
1 Team building ability 8 9 -1
2 Decision making power 6 8 -2
3 Conflict solving 9 7 2
4 Communication skill 8 6 2
5 Confidence level 7 9 -2
6 Time-management ability 6 8 -2
The above table represent that negative variance are considered as strength while positive
points are assessed as weakness. For this strength and weakness as my personal audit is given
below:
Strength Weakness
 From the above personal skill audit to
work in team is considered as positive
aspect. It helps in HR job role to
manage team easily.
 Decision making power is shown as
strength in skill audit. This will help to
make effective decision thorough
which personal & professional goals
both are achieved by company.
 While working as an HR officer it is
responsibility for them to solve
conflicts among employees. So in this
case company it is difficult for me to
influence employees so there is not
conflict create barrier in their
performance.
Personal development plan- It is the process by which an individual create an action plan
which help to identify the weakness and methods to reduce and overcome form this. For this HR
plan is explained below:
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S.
NO.
Learning
objective
Current
proficiency
Target
proficiency
Development
opportunities
Criteria for
judging
success
Time scale
1 Conflict
solving
As in HR
role my
conflict
solving is
average so
in effects on
performanc
e level.
To
overcome
from this
new skills
are learned
by me
which
helps to
manage
workforce
effectively.
In context of
job role senior
employees as
well as HR
manager help
me to analysis
my weakness
and to
overcome
form this new
skills and
strategies are
adopted.
Team
members
and
performance
appraisal
card.
3 to 4 months.
2 Communicatio
n skill
I am
moderate in
my
communicat
ion skill
through
which it is
not easy to
explain the
important
information
in simple
effectively
to
For target it
is needed
that there is
need to
develop
communica
tion skill so
for this I
learned
new ways
to improve
my
communica
tion.
To better
development I
take guidance
and feedback
form seniors
so it is easy
for me to
adopt
necessary
changes which
help to modify
my
communicatio
n skill.
Higher
authority
and
management
helps me to
evaluate my
performance
.
6 Months.
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employees.
TASK 2
P3 Difference between individual & organisational leaning, training and development
Learning is the process to acquire new things in which an individual increases their skills,
knowledge and behaviour by learning it from society. It is a long term process that comes from
experience and it is beneficial for individual and organisation because it helps in achieving
predetermined goals for the organisation.
Individual learning- Learning refer to the response that an individual of Kingfisher
meditate after inter-acting with different stakeholders or society. It is essential for organisation as
it identifies their strength and weakness that helps to organise and manage events as per their
requirements.
Organisational learning- An individual learn or develops various aspects such as
communication, transferring and retaining knowledge inside the organisation which is consiered
as organisation learning. It is an effective way by which HR manager of Kingfisher plc learn and
formulate new plans and strategy that contributes for the success of company.
Difference between organisational and individual learning
Organisational learning Individual learning
 This process focuses on the groups and
they work to improve the skill of all
teams that are working with kingfisher
plc.
 Organisational learning enhance and
emerge skills of groups or teams
towards the accomplishment of
organisational goal.
 This process is used to improve and
modify the performance of an
individual.
 This type of learning is career oriented
in which more focuses on development
of interpersonal skill of an individual or
employ of kingfisher plc.
This task is cover about the information of training and development which is the major
function of an organisation. In this training refers to improve the skills of lower management
such as supervisors, employee's, staff etc. while development refers to the activities by which
overall performance of employees is increased by company.
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Difference between training and development
Basis Training Development
Nature  It is a short term process by
which an Kingfisher plc
provide training to its
employee's with in
minimum time period.
 Development is the long term
process by which HR Officer
of kingfisher plc formulate
strategies and plans by which
company signify its daily
activities.
Purpose  This program is designed
to provide training for
specific job position. For
kingfisher plc they trained
employees by providing
them necessary skills.
 Development activities is
organised by Kingfisher plc
to explore and identify the
interested area of employees.
Objective  To increase the
performance of staff or
labour for daily activities.
 For increasing performance
of employees so they develop
for future challenges.
P4 Need for continuous learning and professional development
Continues learning- It refer to the ability through which an organisation prefer different
activities that emerge and enhance to increase the knowledge and skill of employees so they
perform better in achieving organisational goals. Along with this it also help an organisation to
adopt changes according to environment conditions. This ability helps HR management of
Kingfisher plc to aware and update about current techniques or technology such as high
performance software, skilled employees etc. in order to enhance or increase their productivity.
Professional development- This process is used by companies to increase the ability of
an employee's or manager through seminars, workshops etc. This activities is performed inside
or outside the organisation. In context of Kingfisher plc professional development program is
beneficial because it encourage and motivate the morale of employees.
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Prepare for unexpected- Learning is developed in an individual or organisation through
two ways in which one is intentional in which an individual learn things himself and other is
accidental by which learning come from miss-happen event this both types of events helps to
understand particular activities briefly. Like HR Officer of Kingfisher plc analysis that it is
complex to predict the future so they implement training and development classes or workforce
for employee's it helps them for better fulfilment of goals. This is essential because it helps to
capture large area of market.
Importance for above concept in context of kingfisher plc.
Respond to technology- It is the main factor which affect the performance of employees
and performance of an organisation that helps to bring changes such as by updating technology.
Through this kingfisher plc develop products by adopting new technology through which they
attract and influence customers to purachse their product. like digital marketing, advertisement
on media are best ways through which more value is added in their products.
Higher employees retention- Through continues learining, training and development an
organisation keep high retention rate for their employees. Kingfisher plc. Emphasis on managing
professional development workshops & activities through to emerge their employees with
updated information. The better alternative for this is that management involve their employees
in decision making process which boost the morale to perform better for organisation.
Encourage problem solving- In this company analysis the skills and ability of individual
and teams and then give them different job roles according to capabilities. This helps employees
to perform and complete their task in complex situations also. Kingfisher plc maintain healthy
relationships with their employees so that they solve their issues through inter-acting with them.
Along with this it also helps management to identify the reason behind the problems and
develops suggestion from them.
Enhance performance- Learning and professional development both are necessary for
the organisation because it increases the productivity and performance of employees and
employer. With different learning programs such as seminar, interaction with expert, workshops
etc. the performance level of employees is increased. HR Officer of Kingfisher plc implement
this programs to emerge employees with high skills.
Leads to confidence- An employ who is aware about the latest technology and
techniques increase or boost morale of which automatically leads high confidence in them. HR
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Officer of kingfisher plc provides efficient training to its employees so they are ready to accept
challenges and explore new opportunities to expand their market.
TASK 3
P5 State how HPW contribute to employee engagement
In the high performance working culture all employees are free to communicate with
each others. They follow the transparency and free flow communication for all. This focuses to
modify the hierarchical structure which implement as common platform in this employee's are
free to share their problems, view, suggestion and feedback which govern that they work as an
asset for the company.
In context of Kingfisher plc they rely more on innovation and productivity through
which it is easy for them to compete with competitors. Along with this it helps an organisation to
gain advantage in market. In this company manage their employee's by introducing new practices
which is useful to measure performance of employees. Apart from this Kingfisher plc follow
different HPW aspect which is given as below:
Selective hiring of employees- Kingfisher plc put many efforts to hire their employees
which signify that they identify right employees at right place at right time. It is long procedure
for organisation to chose right candidate for specific job role or responsibility but it create
effective results for company. HR officer engage candidates based on their skill and
qualification.
Flexible job statements- It is an essential for kingfisher plc to develop culture in which
there more transparency is present in the organisation so that are free to ask and develop an idea
that help to retain positive results for company. In case if worker or employee is not aware about
their allotted task then they cannot contribute in success of organisation. For this kingfisher plc
formulate or generate a flexible working environment such as proper cooling in office, safety of
employees, implement of laws etc. so the task of company easily accomplished by company to
make effective results with in pre duration time period that is decided by top management.
Conflicts resolution team or group- The major role that is performed by HR Officer of
Kingfisher plc is that they remove conflict and issue among employee's because they all work
together for similar goals. For this HR team listen the issue of workforce or employees during
their operation process. This inter-action or exchange of information help HR management to
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reduce misunderstanding and conflicts among employees through which organisation they
contribute in success for the organisation.
Shared commitment toward vision of organisation- Employees or lower staff are those
workers who perform daily routine activities to achieve the goal for an organisation. So they
understand better that how the goal of company is achieve by them with minimum cost and
maximum utilization of resources. So in case of Kingfisher plc HR management involve their
employees for better understanding of activities that are performed by organisation. Along with
this it provide brief description about each and every aspect of activity through which they
produce better results for company.
Accountability of results- In context of kingfisher plc it is necessary for the organisation
that they develop their goals according to market conditions and opportunities. Like retail
industry is growing day by day as first they deal in stores but now they adopt technology
through which it is easy for them to cover wide area of market. Along with this it also helps the
organisation to predict out that which person is responsible for the incomplete of task.
TASK 4
P6 Approaches to performance management
It is the continues process of communication that occur between company and employee's
that help to monitor the performance of employees. Along with these it also help an organisation
to increase the capabilities of its employee's by providing guidance through which they
overcome from loopholes that reduce their performance. This process is useful to evaluating the
working performance of human workforce through which they set objectives
CONCLUSION
From the above report it is concluded that an HR manager has to complete various
function for the accomplishment of organisation targets and goals. For this they are required
specific skills and traits through which organisational goal are achieved with in minimum time
period. Major function of HR manager is to formulate a team whose employees are skilled and
competent through providing effective training and development to its employees. In this report
some approaches are also implement through which it is to measure performance of
organisational employee's. At last continue learning and professional development is
implemented that contribute for the success of an organisation.
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REFERENCES
Books and Journals
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