Developing Individuals, Teams, and Organizations HR Skills Report

This report analyzes the essential professional skills, knowledge, and experience required by HR experts, focusing on the context of Costa Coffee. It includes a personal SWOT analysis to evaluate strengths, weaknesses, opportunities, and threats. The report outlines a personal audit and development plan to address skill gaps and enhance competencies. Furthermore, it distinguishes between individual and organizational learning, training, and development, emphasizing the value of continuous learning and professional growth. It also explores how high-performance work systems (HPWS) contribute to employee engagement and competitive advantages, along with different approaches to performance management. The report aims to provide a comprehensive understanding of HR practices and their impact on organizational success, offering practical insights for HR professionals and leaders.

Developing individuals,
teams and
organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
P1. Professional skills, knowledge and experience necessitate by HR experts......................3
Personal SWOT analysis:....................................................................................................5
P2. Personal audit and personal development plan................................................................8
P3. Distinguish between individual and organisational learning, training and development.10
P4. Value of continuous learning and professional growth..................................................11
P5. HPW helps in engaging people and deliver various competitive benefits.....................12
P6. Approaches to performance management......................................................................12
CONCLUSION..............................................................................................................................13
REFERNCES:................................................................................................................................14
Books and Journals:..............................................................................................................14

INTRODUCTION
Development of organization, team as well as individual are basically are those elements
that are interrelated among each other and growth as well as sustainability of the commercial
businesses is fully dependent on the workers and members that are functioning in order to
achieve the goals and objectives of the business. In addition to this it is important in order to
understand the vital elements of the individual that basically needs betterment and growth as it
effects the whole level of performance and productivity of the commercial business in the market
area. The following report is based on the organization Costa Coffee which is known to be the
coffee house that is situated in London and the respective organization is having its headquarters
in Dunstable United Kingdom (Bertello, and et.al., 2022). Moreover to this the respective
organization was launched by Bruno as well as Sergio that are 2 brothers and it was launched in
the year 1971. Moreover to this the following report will cover about the brief explanation on the
several competencies or skills, knowledge as well as behaviour that are required by the managers
or leaders of the human resource. It will also cover about the individual development plan and
personal audit. Furthermore it will describe about the value of the continuous professional
growth and it will also represent how high performance provide assistance in the performance as
well as engagement of the staff.
TASK
P1. Professional skills, knowledge and experience necessitate by HR experts.
Professional and exports of human resource of any commercial businesses concentrating
on the crucial element that work in the business with the goal of accomplishing the long term and
short term of objectives and goals. In respect to the management of Costa Coffee it is important
for the leaders of the department of human resource in order to have appropriate amount of
behaviour, Competencies as well as skills so that management can be more capable in order to
manage the members of the business which will assist them in Britain in the organization
(Connor, Conboy, and Dennehy, 2022). The following is the explanation on the required
behaviour, skills as well as knowledge of the executives of human resource:
Knowledge:
 Staff and HR: It refers to the understanding and knowledge of the worker in order to
choose the appropriate candidate for the business that can provide its suitable

contribution and hard work in accordance to accomplish the goals and objectives of the
business in an effective as well as efficient way. In addition to this human resource
managers need to adapt specific understanding and knowledge which will assist in
providing suitable training and development campaigns and tools to the workers which
will help in increasing the efficiency and effectiveness of employees in accordance to
motivate them but will lead to there long term sustainability of the business
(Constantinides, 2022).
 Administration management: This represents that expert and associates of human
resource needs to adapt specific knowledge in relation to the importance of management
in accordance with the implementing a strategy that is effective and it also involves with
several methods and strategies in order to keep the employees productive and organised
with the goal of achieving the targets and objectives of the business effectively and
efficiently.
Skills:
 Time-management skills: Professional and experts of human resource needs to have
skills that are crucial I required by them and those skills are time management in which a
person need to manage it’s time in accordance to the priority of the work which will
provide the optimistic outcome to the business as it will also indulge various of the
potential opportunities of success and sustainability in the market area. In relation to the
managers of respective organization Costa Coffee management need to be more
appropriate in order to acknowledge the task which is more prior an urgent so that those
task can be accomplished on a given period of time by meeting all the deadlines
appropriately. This can also assist in accomplishing the business goals without any delay.
 Communication skills: Adaptation of the communication skills is very crucial for the
associates of human resource in order to interact and communicate the plans and policies
as well as strategies of the business with the members of the business and if this kill is not
possessed by the human resource manager then it might influence the productivity and
relationship of the members of the business (Cordrey, and et.al., 2022). Therefore in
relation to the business Costa Coffee leaders need to possess this competency and
capability in accordance to evaluate and acknowledged the concerns and problems of the
worker that might effects the performance of the business.

Behaviours:
 Transparency and trustworthiness: Managers of human resource has the very crucial
part in building that trust and transparency with the management with their workers and
managers of human resource are of lies to function with several major problems that are
violation of the policies of the business, personal problems of the employee that are
affecting the work, compensation as well as rewards and various more. Therefore the way
managers and human resource manages as well as overcome these problems by providing
optimistic impact on the workers and it can also lead to enhancement of the trust among
the business with their workers (David, Endedijk, and Van den Bossche, 2022).
 Technology Savvy: Professional of humanism need to have appropriate understanding
and knowledge of performing with latest tech as well as tools as this can assist in
appropriate of accomplishment of the work and it can also lead to effectiveness and
efficiency of the business as it directly affect the whole performance and productivity of
the business.
Personal SWOT analysis:
The human resource managers and associates are required to adapt required behaviour
knowledge as well as skill in order to function there desire task and obligation effectively before
the given period of time. In addition to this every of these elements as well as factors are crucial
for the personal as well as professional development as it effect the success for the long period of
time and also this indulges the potential opportunities in the career of a person. In case of the
business Costa Coffee below is described personal spot evaluation that provide support to the
managers of human resource in accordance to evaluate the weaknesses, strength, opportunities as
well as threat in accordance to increase the strength as well as grab suitable opportunities while
minimising the threat and overcoming the weaknesses effectively and efficiently (Gall, and
Pigni, 2022). The personal spot is describe in brief:
Strengths Weaknesses Opportunities Threats
 With the
assistance of
this framework
I have
 One of the
major skills in
which I am
lacking is
 I have
identified that
skills of
listening is not
 Modification
and change is
one of the
major problem

understood and
identify one of
the crucial
scale which is
adapted and
learned by me
which is to
manage my
time in an
effective as
well as
efficient way in
order to
complete my
Work and task
in a given
period of time
(GHIBA,
2022). With
appropriate
skills of time
management I
can be more
capable in in
order to
conduct the
task and work
by meeting all
the deadlines
and urgencies
which will
administration
scale as I am
not able to
store
information as
well as data
regarding my
members of the
team and other
people in the
business so
therefore I am
but ineffective
and I am
required to
adapt this skill
so that I can be
more
conveniently
maintain and
manage
everything in
an effective
and efficient
way.
 In accordance
to b effective
and efficient
associate of
human
resource I am
appropriate and
adapted by me
so I am
required to
adapt and
improve the
skills in an
effective way
as it can
provide me the
opportunity in
order to
enhance my
level of
confidence and
moral which
will lead to
understanding
and
communicating
the work issue
of the worker
in the business
and members
of my team and
I can also be
able to provide
suitable
solution to
their difficult
circumstances.
that is faced by
me because
market is
entirely based
on the dynamic
trends which
can lead to the
change of the
management
and techniques
overtime
through
appropriate and
in depth
research on the
dynamic trend
I can be more
capable to
overcome this
issue
conveniently.
 Rivalry and
competition is
known to be
one of my
biggest threat
as there are
several of the
people that are
more qualified
and poses more

assist me in a
completion my
long term goals
and objectives
with more
effectiveness
and efficiency.
 Problem
solving skill is
also possessed
by me as I am
able to connect
with members
of my
organization by
doing more
interaction and
communication
with them as
they are more
comfortable to
shared there
problems and
issues that they
are
encountering at
the time of
working and
I’m obliged to
solve their
issues with the
required to
adapt with
latest
technologies
and tools
which can
support mail
appropriate
functioning of
the work but I
am basically
poor in
information
technological
skills as it
requires
complex and
difficult feature
that makes it
more hard to
understand and
use.
 As being a
professional of
human
resource I
always focus
for betterment
in
comprehensive
and learning
more regarding
the systems
and workers in
the human
resource
management
which basically
indulges mean
in order to
accomplish my
goals and
objectives
effectively and
efficiently
(Harris, and
et.al., 2022).
appropriate
skills then I
have which
basically lead
to involve in
hence level of
learning that
can
conveniently
replace me in
my
organization so
this is crucial
for me in order
to keep
developing
myself as well
as learning
professionally.

systems of my
problem
solving skill
and knowledge
by providing
them suitable
solutions.
P2. Personal audit and personal development plan.
Personal skill audit refers to the method as well as techniques which is implemented and
utilised by the commercial businesses in order to evaluate the vital set of skills and competencies
as well as knowledge of an individual in which that person is lacking. In addition to this in
respect to the management of Costa Coffee the human resource associate need to evaluate their
vital knowledge and skills with the support of this framework in order to enhance and realise the
required competencies (Haslam, and et.al., 2022). The personal skill audit is described below in
brief.
:
Skills/
knowledge/
behaviour
Poor Average Good Excellent
Conflict
resolution skills
*
Listening skills *
Time-
management
skills
*
IT skills *
Administration
skills
*

Personal Development Plan:
Professional or individual plan of development means to the method that is utilised for
the person in order to enhance as well as adapt the necessity set of skills, behaviour as well as
knowledge. Or those elements which are not adapted by the associates or managers of the human
resource or in which they are liking (Hultgren, Palmer, and O'Riordan, 2022). In relation to the
business Costa Coffee the leaders of human resource need to possess and make specific plan of
personal development in order to better the needed components:
Skills Existing
capabilities
Target Development Judgement
criteria
Time frame
IT skills Due to the
complexities
exist in the
latest
technologies
and tools, I am
not capable
enough to use
such things.
I desire to
develop this
skill within me
as I want to
grow in using
advanced
technologies
that helps me
to do my task
with
effectiveness
and also help
me to improve
my
performance.
Through
diploma
courses and
expert
trainings, I
will be able to
improve my
such skills.
The result of
my diploma
courses and
the feedback
of trainers
who will give
training and
learning
sessions will
be the judging
criteria to
evaluate my
success.
12 months
Administratio
n skills
I found that I
am little poor
perform at
storing and
managing
It is essential
for me to work
on this area as
it will assist
me to improve
Reading
articles and
journals will
help me to
grow in
My peers,
seniors and
subordinates
will be the
judging
8-10 months

information of
employees and
their
performances.
in my job role
as HR
professionals.
Also, it will
support me to
resolve many
issues in
recording and
maintaining
information.
administration
skills. I will be
able to
implement
things in the
right place at
right time.
criteria for
measuring the
progress.
P3. Distinguish between individual and organisational learning, training and development.
The technique of learning has the very crucial part for the professional as well as personal
growth of the people. In addition to this it is also essential for the commercial businesses as
understanding and learning provide support in making more efficiency as well as effectiveness in
the functioning of the practices and task of the business (Kerin, 2022). In case of the business
Costa Coffee with the assistance of learning it provides optimistic effect on the organization as
well as to the workers of the business and at the time when staff of the business function their
work with enhanced level of effectiveness as well as efficiency then it might affect the whole
performance and productivity of the business which can give to the optimistic outcomes. The
differences among the learning of the organization and individual appropriate training as well as
development are described below in brief:
Individual and organisational learning:
 Personal learning assist in enhancing the required behaviour, knowledge as well as set of
skills of a particular person that can work they’re operations with more effectiveness and
efficiency. Apart from this learning of the organization focuses to resolve the problems
and difficulties of the business at the time of increasing the capabilities and competencies
of the business which will lead to enhance performance of the organization.
 Individual learning might provide assistance to individuals in accordance to enhance the
level of performance and organization learning refers to evaluation of the methods of

learning in order to enhance the level of motivation of the workers that are working in the
organization.
Training and development:
 Training is known to be the technique of entire growth of a person or the business
whereas development can be means to the method in order to improve and develop
existing capabilities of a person in order to conduct the specific work.
Development refers to accomplishment of the future goals and objectives whereas training is
basically job oriented practice that entirely focuses to enhance the several set of skills of the
workers for a particular work (Kim, and Manoli, 2022).
P4. Value of continuous learning and professional growth.
Continuous learning refers to the method of adaptation as well as learning of new
competencies as well as set of skills on the regular period of time. This also involves self
initiatives during encountering on several complexities and issues. In context to the business
Costa Coffee consistent learning provides advantage to the businesses as well as to the people
that are describe below in brief:
Benefits for the company:
 Demonstrates that employees are valued: With the assistance of ongoing development
and learning workers of the business can understand and evaluate that the business is
focused in investing for their long term development because employees are the crucial a
set of the business.
 More cost effective: This is basically known to be advantages as investment take more
money into the development of the workers which is known to be more effectual as well
as better for the business in order to hire and retain the candidates in to the firm (Watts,
and Corrie, 2022).
Benefits for the employees:
 Career Development: Additional training as well as development of the scale and also
education can basically provide help to the people in achieving their short term and long
term goals and targets which will be better better for their professional life and career
path and also in order to find a way of getting a new job (Lundebye, 2022).
 Promotions or incentives: Spending more money as well as time in order to learn and
develop several different set of skills or adapt new understanding and knowledge can

might influence the promotions and can also benefit the work in upcoming period of time
by enhancing the level of productivity as well as performance of a worker.
P5. HPW helps in engaging people and deliver various competitive benefits.
HPW Known as the high performance working which is basically utilise does the
technique or method that mostly function for the accomplishment of the long term goals as well
as objectives of the business by the engagement of the worker (Malik, and Orr, 2022). Moreover
to this the impact of high performance working can also be seen by evaluating the productivity
and performance of the worker and all so how they function there task and accomplish there long
term or short term goals in an effective and efficient way possible. In relation to the management
of Costa Coffee which is known to be the high performance entity of the business that is not
utilizing their old and similar strategies or methods of functioning as they are now basically
being more emphasis on the advancement of the technology and they focus our increasing their
employees so that they can enhance their level of productivity and performance (Till, and et.al.,
2022). For instance management of Costa Coffee by utilizing this method in which values to
their consumers, Involving frequent services, major ability in order to adapt alteration and
modification in the management, top quality of working life of the members of the business.
Hence with these type of the activities executives and managers of human resource make sure
that the human resource are entirely optimised.
P6. Approaches to performance management.
Performance management refers to the metal or technique which is basically utilised by
the commercial businesses and leaders or managers of the business that maintains and managed
performance of the worker on the consistent period of time. In addition to this it is not similar to
the old method in which the members of the business is evaluat yearly or after the
accomplishment of the work. In case of the business Costa Coffee If you are the basic methods
that are utilised by the executive of managers of human resource in the business:
 Shared Goals: The objective of the business are commonly communicated with the
employees and the business has the common intent of achieving the objectives and goals
of the organization in an effective and efficient way possible in relation to the Costa
Coffee management tries to increase the moral and generate morphy among the workers
(Meadows, and et.al., 2022).