Whirlpool: HR Manager's Role in Individual, Team, and Org. Growth

This report analyzes the essential skills and knowledge required of a Human Resource (HR) manager within the context of the Whirlpool organization. It explores the multifaceted roles of an HR manager, including team building, leadership, interpersonal communication, cooperation, and training and development. The report highlights the importance of personal skills audits to identify individual competency levels and create professional development plans. It also differentiates between individual and organizational learning, emphasizing how both contribute to business expansion and employee motivation. Furthermore, it discusses the significance of training and development in fostering organizational learning, developing individual competency, and achieving company goals. The report emphasizes the importance of a positive attitude and the application of various HR knowledge and skills to handle challenging situations and promote a productive work environment.

UNIT 35 DEVELOPING INDIVIDUALS, TEAMS
AND ORG

INTRODUCTION
Developing individual’s skills and knowledge is the most important purpose in the
organization. It helps to implement the ideas more effectively and efficiently. In every
organization training and development is required to enhance the competency level of
employees. HR manager of the company is responsible to organize all those training sessions for
new employees. In this present report will majorly highlight about the whirlpool. It is a well
brand of new technologies which provides washing machines and other appliances. In this report
the role of individual learning organizational learning will be explained. Moreover, the behavior
of HR manager in front of the employees. It will explain about different business plans which
helps to give more business expansion. Whirlpool is the big technological organization as HR
manager of whirlpool company it is the responsibility of manager is to identify the skills and
quality of employees to increase the confidence level and give motivation to new employees.
P1 Skills and knowledge required by Human Resource Manager.
In every organization there are many roles and responsibility of human resource manger
to implement the business plans. For that purpose, HR needs to have different skills and
knowledge to implement those strategic plans. HR manager of the company take organizational
changes to influence the company atmosphere and helps to accomplish the company objective.
Human resource manager role is to take care of all HR policies, recruitment, selection, and
arrange different innovative training sessions for new employees.
Different Skills and Behaviours of HR Manager such as follows:
Team Work: HR manager of Whirlpool needs to focus on team work. It helps to maintain the
co-ordination level and efficiency to complete the task on time(Kothari, ed., 2016. ). Team Work
is necessary to create competency environment among employees. HR manager should have
quality of team building so that they increase the performance level of all employees it helps to
create confidence and motivation level of employees.
Leadership Power: HR manger of the company plays a very important role to, manage the
needs and wants of the employees. They always listen to the team members if they face any issue
and conflict in organization. It is an obligation of HR manger solve conflicts as a leader.
Manager also play a role of leader and guide their employees in proper manner. This quality of a

leader creates faith and trust towards the Whirlpool company. And increased the enthusiasm
level of employees.
Interpersonal Skills: This is the most important skills of HR manager. Interpersonal skills of
HR manager are to regulate the proper communication with the all departments. It will boost the
performance level of employees. Also, it builds the good relationship with the members as well.
As the Human Resource manager needs to fulfil the needs and wants of employees so that they
satisfied with their work and give long term commitment to the organization. Without the
interpersonal skills it is difficult to manage the employees properly.
Work with cooperation: Cooperation is very important to manage the work in systematic form.
Cooperation means support as a HR manger of Whirlpool it need to support the emotions and
thoughts of employees and let them participate in decision making process. It helps to create
interest of work in efficient manner. This behavioral manager protect organization through future
uncertainties.
Training and Development Skills: it is another skill of HR manager should have. Training and
development process which is very important for new employees to understand the method of
work. This training given by HR manager(Cummings, and Worley, 2014.). It is the duty of HR
manager of whirlpool to guide and explain the working process to the new employees. And make
them all aware the rules and regulations of the organization. This training process helps to
provide proper knowledge which is important to accomplish the goals of company to earn profit.
Positive Attitude: HR manager should have positive attitude with company and their
subordinates. This attitude helps to take challenges into better manner. It gives positive
environment and employees feel less work pressure in the organization. HR is the only person
who take care of company environment they keep updated to employees about his
responsibilities so that they know the rules and regulations. They motivate employees to give
better performance by given Bonus, gifts and other benefits as well.
Knowledge require in Human Resource manager.
Human Resource Knowledge: as a Human resource manager of whirlpool company. It requires
all the important information about different concepts and theories knowledge etc. it helps to

deal with the uncertain situation in the organization. HR manager apply theories of motivation
and leadership approaches to handle the different challenging situations.
Administration Management: In the organization to handle the employee’s performance it
requires to have the knowledge of administration management that the process of keeping the
records of employees and maintain the proper polices for the safety of human relation.
P2 Personnel Skills audit and professional development plans
Personal skills audit in the organization is very important to check the individual
competency level. This personal audit creates new innovative skills and unique qualities of
employees. It helps to make new professional development plans for the organization
developments (Burke, and Noumair, 2015. ). In this process HR manager identify the individual
strong point which gives new ideas and decision-making thoughts. This method also helps to
improve the performance of employees by giving proper guidance There are few personal audit
techniques given below:
Personal skill audit
Communication skills Very skilled Moderately
Skilled
In Need of
Training
I am aware of the importance of body
language.
√
I can pass on skills to other people √
I am easily communicated with other
people.
√
Engagement Skills
I can work in uncertain situations with full
enthusiasm.
√
I can work in under pressure. √
I participate in all kinds of activity. √

I can make right decision and respond to
changes in organizations.
√
Analysing problem solving skills: Problem solving skills helps to gives new opportunities and
growth to the company. This skill brings best professional plans for the company. In the
organization there are many situations in which employees get stuck and create conflicts for
other employees. This skill of the individual helps to solve the conflicts and accomplish the
organizational goals.
Analysis of communication skills: This personal audit helps to perform task in best
communication method. Best communication gives good relationship with the employees as long
in the organization. Organizational skills give opportunity to make new groups and clients so that
customers and employees both are satisfied.
Analyzing technological knowledge; this is the personal skill audit gives most important factor
to improve the quality of services of employees. HR manager should have the knowledge of
technology it gives new ideas and opportunity to create new professional plans. This factor gives
new ideas plans and business growth. Technology decreases the time cost and gives quality of
output.
Along with the personal audit it needs to make professional business plans for the organization.
Objectives Growth Possibility Criteria for judging
skill development
Time
Require
d
Information
Communicatio
n skills:
I need to enhance the
communication skills to
maintain the good
relation.
On the basis of its way
of talking with their
subordinates.
3
months.
Middle and top
level.
Problem
solving skills:
I also needs to solve the
problem and take
corrective action plans.
On the basis of
situation.
2
months.
Top level
management.

Information
and
Technology
knowledge:
To increase the
productivity and quality
of management. I need
to have the knowledge of
new technologies.
It is identified when
HR used some new
software’s and
techniques by which
business grow.
7
months.
HR
management.
According to this table it was cleared that to become a HR manager I have to adopt some
set of skills and knowledge through which they can earn business values and attract most
talented employees for the organization profit. Human resource manager is the person who make
creative environment by giving highly qualifies persons to the company. HR fulfils the needs and
wants of the employees so that they feel relaxed and enjoying their company environment.
P3 Difference between organizational or individual learning
Individual learning and organizational learning both are different from each other.
Individual learning comes from the theory books, magazines or from some facts which is already
exist. On the other side organizational learning which comes from the company experiences.
This learning is based on practical facts which is applied by the employees. These are the
business plans and their experiences(Anderson, 2016). Organizational learning gives market
knowledge and about the working methods. Each organization have their own learning styles. On
the other hand, individual learning are the process through which individual capable to adopt
organizational learnings. These learning gives base for the future growth. Organization learning
helps to create skills and knowledge of the person to increase the image in front of the other team
members. Apart from that individual person learn a lot from the organization learning. It creates
their own methods and strategies to accomplish the task. Individual; learning is the more
important aspect to accomplish the company objectives. It also makes new values and mission. It
fulfills the needs and wants of employees as well.
Organizational learning: online learning is the best method to learn something new
strategies and method by employees create some new business plans. Organizational learning
useful to guide the business plans and strategies(Chabbott, 2013.). Through organizational
learning different employee implement their learning through its own styles. It creates creativity

and innovative plans for the business growth. It is the responsibility of HR manager to trained
those learning in the organizational to achieve the organizational target on time. Manager gives
new updated methods and new learning so that company provides innovative product and
services to satisfied the needs and wants of the organization.
Organizational training: organizational training focus on the development of
organizational purpose by giving professional training to employees. General this training is
given to new employees to increase their knowledge but on the other side other employees needs
to learn when company introduce new technology or method to do the work. Organization
learning helps to implement the new ideas. These learning gives new ideas and thoughts to
workers so that they perform better.
Organizational development: after training outcome of the training will come in the
form of success or profit. Training develops the new confidence and knowledge among
employees. And give new power to tackle the things. Organizational develop the individual
competency level by which they contribute their best efforts towards company goals. The focus
of whirlpool is to give the best training and knowledge to increase their skills. This process
generates innovative business strategies to attract the customers focus towards the company
product and services.
Overall Learning is the key factor to achieve the target. Learning needs arise when
manager identify the GAP between the employee’s skills and knowledge it helps to focus on the
achievements of company (Van Dooren, Bouckaert, and Halligan, 2015. ). Manager recognizes
external environment & check the requirement of training among employees and fill the GAP by
given best training to employees.
Organisational learning is not paid learning which is provided by the organization itself.
On the other side, individual learning process take money in the form of fees while person take
training from institution. Organisational learning is the process only focused on the company
development either. Personal training process is unlimited and having huge scope to deal with
the goals in a more effective manner.

P4 Analyze the requirement of learning and needs of professional development to sustain the
business performance.
In the organization there are different employees who plays different roles in the
organization. This is important for the organization to achieve the final destination. Continuous
learning is important to maintain the sustainability of employees and maintain the good working
environment. There are few things which is important for continuous learning.
Employee Retention: Continuous learning is important to retain the talented employees.
Through this training methods employees get motivated and happy with the environment. It
might be possible that talented employee gives new business expansion growth. Now a day when
there is a high competition level so it is very important for the companies to move forward and
adopt new technologies and learning methods to trend their employees in better
way(Buckingham, and Goodall, 2015.). It helps to create interest among employees and helps to
create new enthusiasm. Talented employees always want great opportunity and growth so that
they achieve self-achievements and growth
Employees Growth: To improvise the competency level of talented employees there is always a
need of good guidance and training. In the organization employees need to nourish their skills
and knowledge big companies provides regular trainings to improve the skills and maintain the
interest of employees towards their work. Because due to same pattern of work gives laziness
and create less interest. Continuous learning motivates employees and increase the growth in
long term. Professional learning is different from individual learning it gives practical or current
knowledge to the employees through which they give the best business plans and ideas.
Future profitability: Continuous learning helps to maintain the future profitability to create
some new power among employees. Continuous learning gives power to take new challenges.
Learning gives future sustainability to handle the most uncertainties(Seuring, and Gold, 2013.).
Professional learning is the most crucial part in the organization which gives strength. It gives
the highest sales and good salary expectation to employees as well. Continuous learning
increases the potential.
According to this, Learning is need for whirlpool growth. It is important for business
plans. New creative learning styles gives new different innovative business plans by which
company fulfill their needs and wants. In current situation market are very large and competitive

it is necessary to come up with new ideas and product so that company sustain in the market and
compete with the other rivals. For that employees needs very professional learning. It increases
the sales and helps to make new business plans.
P5 Role of employee engagement to improve the performance of organization.
High employee engagement gives more strength and opportunities to business
organization. It helps to increase the moral of employees towards his goals in the organization.
And increase the brand image of Whirlpool in the market (Mone, and London, 2014. ).
Employee engagement gives more future sustainability to organization. Performance of the
company is based on employees' sustainability. It gives more benefits and helps in decision
making approach. Talented team members and leaders gives dedication towards their goals and
maintain loyalty with organization in log term. Performance management is depending upon the
employee competency.
Outcomes From employee engagement in the organization.
Increase sustainability: organization is made from group of talented skilful employees.
Without the dedication or team work Whirlpool never get his work done on time. It helps
business to sustain in the huge market (Wang, and Sarkis, 2013). Good team building innovates
new business plans and strategic planning for the organization. By applying the employee
engagement strategies, employees get better outcomes and results in terms of their productivity
growth.
Employees Coordination: employee engagement also gives lots of coordination with the
other team members this is the process when employee gives his all time to company growth.
And gives best services for the betterment of Whirlpool. Employee engagement is the work
which involves interest and lots of discipline respect coordination towards the task so that
company achieve their objective within the given structure. For example:
Helps in decision making: Employee engagement also helps in decision making process
by given new thoughts and ideas so that company increase their future opportunities (Senge,
2014). Employee engagement is very important for future developments and give new product
and services according to the needs and wants of customers. By applying the result, company can

also get high range of new development growth and effective developing process. For example:
by given new rewar or training process can help employees to perform productive work.
In the competitive environment in which manger needs to identify the external factors
and make some new strategic plans. For that company needs the ideas and problem-solving
decision making from the employee. In the organization researcher also plays a very important
role to identify the real facts which is important to adopt and takes corrective action towards
organizational goals (Siemens, 2014.). High performance gives ideas to protect the company
from uncertainties in the future. Employee engagement helps to increase the performance level
of employees which is important for business growth. It is the responsibility of HR manger to
identify the individual skills and compatibility to use in decision making process and increase the
employee engagement. Manger needs to organize proper training and development session for
new employees so that they feel comfort and satisfied to perform their own task on time.
P6 Approaches to performance management.
Performance approaches is the method by which company implement the pals to increase
the working level of employees. It is important for the organization to boost the motivation level
of employees so that they perform better task in the organization. Manager have responsibility to
take care of needs and wants of the employees and helps to find out the best way of working.
Every organization take care of needs of workers so that workers feel satisfied with the
environment of employees. Performance management is the process through which Human
Resource manager put on some exciting activities an use some approaches to increase the
performance level of employees. It helps to give more new opportunities and best business
opportunities. Through this process employees get satisfied and give long term commitment with
the company. There are many approaches by which company increase the employee’s
performance.
Collaborative approach: In the organization the most important thing is very employee
should work together for the same motive. This is the focus of collaborative approach that
employees work together for same objective. It gives employee relation and employees get
happy with their subordinate’s work. It helps to achieve the target in effective and in efficient
manner. Team building gives higher level of performance level and maintain the coordination

towards the objective. Which is most important thing in the work environment This approach
used by HR manger on employees.
Comparative Approach: this approach helps to compare the employee performance
with other individuals. This approach helps to find out the low performance employee so that
company takes corrective actions and gives new motivation to those employees. It also gives the
name of those employees who strongly dedicated towards its goals (Reynolds, 2017. ). HR
manager needs to identify the performance level of every employee and has to measure the work
on the basis of its nature behaviour, dedication level and discipline in the organization.
For example: In order to improve employee growth or abilities. Company needs to
organise new activities or competition and offer some exciting gift or prices.
Behavioural Approach: Behaviour is the most important thing to maintain the long-term
relation with the organization. Positive behaviour gives you good relation as bad behaviour gives
you negative image which is not good for the carrier. It is very essential that the employee adopt
which type of behaviour to handle the things and tackle the situations. Good behaviour helps to
maintain the good customers and suppliers. It helps to maintain good relation with the people
which gives higher profit to the company. HR manager of the company needs to identify the
behaviour of employees and check the coordination with other employees and if they measure
some negative things they immediate give instruction and take corrective action. This approach
helps to increase the performance level of employees and gives better opportunities for future
sustainability. For example: for maintaining the good employee motivation company can put
employee suggestion box to get employee query. That helps to keep good behaviour of worker
that is helpful for the company to develop quality performance.
Quality Approach: This performance management approach helps to identify the quality
work of employees and helps to create new individual competency. It is the duty of the
employees to give better performance in the organization so that they maximize their profit and
revenue.
Overall performance management is the backbone of Whirlpool to handle the all
operation activities to give the best product and services it is important to achieve the satisfaction
level of customers. HR manager of the company is responsible to take all charge to sustain the

healthy management team as long and give long-term relationship with the employees to develop
the healthy environment.
In order to develop the performance management company needs to define the establish
the goals and objectives in order to meet out the employee development goals. Then link what
need to get done at every level to the strategic business planning. Take action is also the another
effective method to develop the new effective individual performance. Another method to
describe the best developing result is to explore the effective management task in order to meet
out the result and managing successful business.
CONCLUSION
From this above report it concluded that Human Resource manager is the most important
part of the management team it also concludes that the roles and responsibility of HR manger in
the Whirlpool organization. And the difference between the organization learning and individual
learning. In this given assignment it shows the importance of HR manager and its role towards
the organizational objectives. Furthermore, the importance of performance management of
employees and given some different approaches to increase the performance level of employees
so that they achieve the organizational objective. And satisfied the needs of customers.