HR Skills & Performance: Developing Individuals & Teams

This report provides a detailed analysis of developing individuals, teams, and organizations within the context of Human Resources, focusing on Costa Coffee as a case study. It covers the professional skills, knowledge, and experience required by HR experts, including staff and HR knowledge, and administration management. The report includes a personal SWOT analysis to evaluate strengths, weaknesses, opportunities, and threats for HR professionals. It also discusses the importance of time management and communication skills, along with behaviors like transparency, trustworthiness, and technology savviness. Furthermore, the report outlines a personal audit and development plan, distinguishing between individual and organizational learning, training, and development. It highlights the value of continuous learning and professional growth and examines how High-Performance Workplaces (HPW) engage people and deliver competitive benefits, concluding with various approaches to performance management. This document is available on Desklib, which provides a platform for students to access past papers and solved assignments.

Developing individuals,
teams and
organisations

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
P1. Professional skills, knowledge and experience necessitate by HR experts......................3
Personal SWOT analysis:.......................................................................................................4
P2. Personal audit and personal development plan................................................................6
P3. Distinguish between individual and organisational learning, training and development.8
P4. Value of continuous learning and professional growth....................................................9
P5. HPW helps in engaging people and deliver various competitive benefits.....................10
P6. Approaches to performance management......................................................................10
CONCLUSION .............................................................................................................................11
REFERNCES:................................................................................................................................13
Books and Journals:..............................................................................................................13

INTRODUCTION
Development of teams, Individuals as well as organization every of these components are
internally related to each other. The sustainability as well development of the commercial
business is entirely relying on the individual that are performing in the accomplishment of the
job objectives and goals of the Company. This is important in order to understand and evaluate
the vital elements of the requirements of the people that are growth and betterment as it influence
the entire level of performance and productivity of a commercial business. In addition to this the
development of individual and evaluate as the method of adaptation of the capabilities and
competencies of the people that are the major element of the commercial business and in
addition to this the growth and development of team and individual and the entire commercial
business is depending on each other in order to enhance the level of effectiveness and Efficiency
of every of them (Abualqumboz, 2022). The following report is based on the organization Costa
Coffee which is situated London and the organization is having its headquarter in Dunstable
United Kingdom. The organization was formed in the year 1971 and it was founded by Bruno
and Sergio who are basically are the 2 brothers. Moreover to this the following report will cover
about the brief explanation of several set of skills, knowledge as well as behaviour that are
important by the professional of human resource of the organization and it will also involve
about the personal audit and the development of a person plan as well Idiot furthermore it will
also cover about the identifying the value of the consistent growth professionally and at last it
will describe how high performance can provide assistance in engagement and level of
performance management among the staff in the organization.
TASK
P1. Professional skills, knowledge and experience necessitate by HR experts.
Professional and experts of the human resource of America versus builder s being more
emphasis on the major element which focus on operations in the whole commercial business
with the goal to accomplish the desire outcomes and objectives (Bernsmed, and et.al., 2022). In
relation to the respective organizations Costa Coffee this has become now very crucial for the
exports of human resource in order to have a suitable amount of several different set of skills,
behaviour as well as knowledge track management can be more capable to maintain Members of
the organization at the time when retaining them in the commercial business. The following is

the brief explanation of required knowledge, Skills and behaviour of the associates of human
resource.
Knowledge:
 Staff and HR: This is understood as the evaluating and understanding of choosing and
employing the suitable person for the organization that can provide there top effort as
well as contribution in order to accomplish the goals and objectives of the business in the
effective and efficient way. Associates of human resource needs to have a suitable
understanding and knowledge regarding providing the suitable training and development
sessions and campaigns when maintaining the performance and level of productivity of
the workers on the consistent time which will assist the organization in keeping the
people staying more for the business (Bertello, and et.al., 2022).
 Administration management: It shows that the associates and managers of the human
resource need to possess the actual understanding and knowledge in relation to the
importance of the organization in according with making the specific plan of action that
is efficient and effective. In addition to this it involves with the various methods and
strategies in order to maintain the stop more organised with the objective to achieve the
target and business goals when providing the results which are more effective and
efficient for the organization.
Skills:
 Time-management skills: Professional as well as managers of the human resource need
to possess the required set of different skills in order to manage their time which will
assist them in getting more optimistic and enhance level of outcomes as maintaining as
well as completing the crucial task on the given period of time that involves various
growth and successful opportunities. In context to the associate and executive of the
Costa Coffee Management needs to be more competent in accordance to acknowledge the
required work which can be finished on the given period of time before the given
deadline of the work. It will provide assistance in accomplishing the objectives as well as
goals of the organization without any further delay (Bjarnason, Gislason Bern, and
Svedberg, 2022).
 Communication skills: Attaining the skills of communication is crucial for the managers
and leaders of the human resource in accordance to interact the plans of the business as

well as policies of the organization if there staff members. In addition to this if these set
of capabilities are not conducted and possessed by the associate of human resource then it
can lead to influence the relationship among the members of the staff with the
management negatively. Therefore managers and leaders of human resource of the
respective organization Costa Coffee need to possess this ability in accordance to
evaluate the problems and difficulties of their burgers which can influence their long term
performance and productivity level in order to achieve goals and objectives of business.
Behaviours:
 Transparency and trustworthiness: Managers and leaders of the human resource has
the very crucial part in making their members of the team to understand on how the
things goes around in the organization. Moreover today’s associates and exports of the
human resource are assumed to focus on dealing with various crucial difficulties and
problems which are violation of the policies and laws of the organization, benefits and
paste as well as compensation of the workers, personal issues which influence the
functioning of the workers and various more (Cordrey, and et.al., 2022). Therefore the
method associates and executive of the HR maintains these type of the problems and
complex situation provides the influence on the workers and their level of productivity
and performance because of high motivation and encouragement.
 Technology Savvy: In relation to the professionals of the human resource of the
respective organization Costa Coffee need to poses the suitable understanding and
knowledge of the functioning web extremely high and latest technology as well as tools.
Moreover to this it provide assistance in appropriate flow of operation and it will also
support in accomplishing the long term objectives and task on the given Time in an
effectively and efficient way. It will majorly effects the whole of productivity and
performance level of the business as well.
Personal SWOT analysis:
The managers and executives of the human resource needs to accomplish all the desired
knowledge, behaviour as well as different set of skills in order to function required operations
and obligations in the effective and efficient manner in the given period of time (Delany, 2022).
Every of these elements and factors are important for the growth of the professional or the
individual as it impacts the long term sustainability and success and it also involves several

factor of the opportunities of growth. In case of the respective organization Costa Coffee the
following is described with evaluation of personal SWOT which provide assistance through the
executive and managers of the human resource in order to understand there opportunities, threat,
strength as well as weakness which will assist them in increasing their opportunities and strength
at the same time minimising there influence of threat and weaknesses and this personal
evaluation is described below in brief (Haslam, and et.al., 2022).
Strengths Weaknesses Opportunities Threats
 With the
assistance of
this model I
identified one
of the vital set
of competency
within me and
it is basically is
to maintain and
complete my
given birth on
the time in an
effective and
efficient way
as well. So
because of the
time
management
skills IN more
suitable to
conduct all my
functions on
the given
period of time
 Skills of
administration
is something
That I did not
identified
much effective
within name
because I am
not able to
manage and
store the
information as
well as data
regarding my
members of the
team as well as
other members
of staff.
Therefore I’m
not able to
adapt this type
of the ability
and skills
which required
 My skills of
listening is
required to be
improved
within me and
I am basically
required few
assistance in
order to better
my this scale
and through
grabbing this
type of the
opportunities
in order to
better this skill
can provide
assistance to
me in giving
more
confidence to
evaluate the
problems and
concerns of the
 Alteration as
well as change
can be the one
of the biggest
threat which is
possessed by
me as mark it
is entirely
based on the
alteration and
dynamic trend
in various of
the elements
can change
anytime any
day. So in
order to
overcome this
in depth
research
regarding the
trend can be
done.

in accordance
to meet the
deadlines and
required
priority assist
provide
assistance to be
in
accomplishing
the goals as
well as
maintaining
my task on the
earlier basis
(Hultgren,
Palmer, and
O'Riordan,
2022).
 Skills of
problem
solving is also
adapted by me
as I am more
linked with the
members of my
team and focus
on
communicating
more with
them as well.
My members
modification so
that I can
manage my
team members
more
efficiently and
effectively.
 To be suitable
expert and
leader of the
human
resource I am
required to
maintain and
adapt the latest
take as well as
equipment’s in
the
organization
which provides
support in
appropriate
functioning of
the operations
of the business
but in order to
do that skills of
information
technology is
very much
possessed by
workers in an
efficient as
well as
effective way
and I can also
be more
capable to
provide more
appropriate
solution to the
people in the
organization.
 Being the
leader or
manager of the
human
resource I
always tried to
better myself in
understanding
and learning
more regarding
the systems of
human
resource
management as
well as
management of
the workers
that involves
me to get my
 Rivalry and
competition in
the market area
is also one of
my biggest
threat as
various of the
people that are
more skilled as
well as
qualified have
the crucial
amount of
understanding
that can
conveniently
replace mean
my
organization
and this is
crucial for me
in order to
maintain the
process of
learning and
developing
professionally.

of the team are
focused on
telling me
regarding their
problems and
complex
circumstances
that are
encountering
buy them
regarding their
task and
functioning
and in order to
overcome this
basically tried
to solve their
problems with
the suitable
understanding
and knowledge
which is
possessed by
me.
me as it
involves
several new
attribute and
problems that
makes it way
too complex to
understand.
work
completed
effectively and
efficiently.
P2. Personal audit and personal development plan.
Personal skill audit can be known to the method that is utilised by the organization in
order to evaluate the vital set of skills, knowledge as well as behaviour of individual in which the
person is lack as well as developed. Moreover to this the assistance of the personal skill ordered
in order to realise as well as better the required different set of skills. So below is described this
audit which is personal skill audit in a brief (Kerin, 2022).

Skills/
knowledge/
behaviour
Poor Average Good Excellent
Conflict
resolution skills
*
Listening skills *
Time-
management
skills
*
IT skills *
Administration
skills
*
Personal Development Plan:
Plan of personal and professional development means to the action plan which is utilised
for the betterment of individual and also to betterment of the needed set of skills, understanding
as well as by which are not adapted by those people or the areas in which they are not much
strong. In relation to the respective organization Costa Coffee the executive of the human
resource needs to have they are specific plan of the development of in individual in accordance
to better the required components (Morgan, Bryant, and Edwards, 2022). The following
personal development plan is described below in brief.
Skills Existing
capabilities
Target Development Judgement
criteria
Time frame
IT skills Because of the
major issues
that are there
in the new and
latest tools
advertise
I focus to
grow this type
of the scale
within me
because I am
required to
By taking
several
different
diploma
courses as
well as
The certificate
and degree of
the diploma
courses as
well as
suitable
12 months

technologies I
am Not much
competent in
order to utilise
as well as
implement the
latest tech
efficiently and
effectively.
develop it in
implementing
the latest as
well as
advance tools
and
technology
which provide
assistance to
me in order to
conduct my
work with
more
efficiency and
effectiveness
and it will also
provide
support to me
in order to
better my
productivity
and
performance.
training from
the
professionals I
can be more
capable to
adapt this
skill.
feedback of
the
professional
that are
responsible for
giving me my
training as
well as
sessions of
learning shall
be the major
criteria of
judging to the
progress and
success.
Administratio
n skills
I understood
that I am not
able to
function in
managing as
well as storing
the data
information of
This is crucial
for a person
like me in
order to
function on
this element
because this
will provide
Reading and
understanding
the journals
and articles
can provide
support to be
in order to
develop the
My
colleagues,
associates,
somebody
needs as well
as seniors
shall be the
criteria of the
8-10 months

the workers as
well as
regarding their
productivity
and
performance.
assistance to
me in
accordance to
better in my
specific role of
job as the
leader or
manager of the
human
resource. Also
this will
provide
assistance to
me in solving
various
problems and
issues as well
as managing
the record of
my members
Indian
effective and
efficient way.
skills of
administration
and I will be
more
appropriately
competent in
order to
execute the
activities in
the suitable
time and
place.
judging for the
evaluation of
mind success
and progress.
P3. Distinguish between individual and organisational learning, training and development.
The technique of the learning has the very crucial part for the professional as well as
personal growth of a person and this is also crucial for the company as understanding provide
assistance in creating more efficiency and effectiveness in functioning the activities and tasks of
a person as well as of the organization (Opoku, Ahmed, and Ofori, 2022). In relation to the
respective organization Costa Coffee the method of learning provides optimistic effect on both

the organization as well as on the workers and the major difference among the learning of the
organization individual growth and training describe below in brief.
Individual and organisational learning:
 Learning individually is refers to the model which phase focus on growing and
maintaining the productivity and acknowledgement of the commercial business at the
time when learning of the organization focus on the method that initiates at the time when
the employees shows the optimistic and motivated wives towards the favourable
alteration in change. In addition to this so that it can provide support in observation as
well as evaluation of the workers more efficiently and effectively.
 Individual learning can support a person in order to increase the level of performance and
productivity at the time when organizational learning app to evaluate the methods and
techniques of learning in order to increase the level of workers motivation and
encouragement.
Training and development:
 Training is known to be the technique of entire development and growth of a person or
the organization whereas training can also be means to the method to improve as well as
developed existing skills of a person in order to conduct and accomplish the specific task
in an effective and efficient way (Owen, 2022) .
 Development has the purpose to accomplish the goals and objectives for the future at the
time when training is basically focused in the accomplishment of the specific task in the
efficient as well as effective way that also have the purpose to enhance the skills of the
workers for such accomplishment.
P4. Value of continuous learning and professional growth.
Benefits for the company:
 Demonstrates that employees are valued: With the proper support of current process of
development and learning, stop can understand that the commercial businesses focusing
more on to the success and growth and they basically care regarding the betterment of
their workers.
 More cost effective: This is advantages for the organization because the development of
the workers is more budget friendly as well as effective if it is compared to hiring and
providing training to the new people (Robb, and et.al., 2022).