HR Professional's Role in Organizational Development at Whirlpool

This report examines the role of Human Resource (HR) professionals in organizational development, training, and learning, with a focus on the case of Whirlpool Corporation. It begins by outlining the essential skills, knowledge, and behaviors required of HR professionals, particularly in times of crisis. The report then explores the creation of a personal skills audit and development plan for HR professionals, identifying strengths, weaknesses, opportunities, and threats (SWOT analysis) to improve performance. Furthermore, it differentiates between organizational and individual development, training, and learning, highlighting their impact on business performance. The analysis extends to the need for continuous learning and professional development to enhance business outcomes, and how high-performance work contributes to employee engagement and competitive advantage. The report concludes by summarizing the key findings regarding HR's role in organizational success, employee development, and adapting to challenges, using the example of the Whirlpool company.

Developing Individuals, Teams
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
P1 HR professionals skills, knowledge and behaviour which are required for this position......3
P2 Examine personal skill audit and make development plan for Human-resource
professionals................................................................................................................................4
P3 Difference between organisational and individual development, training and learning........7
P4 Analyse the need for continuous learning and professional development for raising
business performance..................................................................................................................9
P5 Demonstrate high-performance work contribute to employee engagement and competitive
advantage of organisation.........................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................11

INTRODUCTION
Individual and team development impact on business. Development means to grow in
such sector which helps to raise the power of achievement in any field. Growth, success,
progress, expansion all these words come though development. It makes knowledge skills better
than know and get improve personal skills. In business world team and individual development
is played an important role to achieve success and growth of organisation. This process help to
increase the productivity and efficiency of employees. Whirlpool company is an American
international manufacture and home appliance marketer, they give their best services to people
by supplying electronic appliances such as Refrigerators, washing machine, dishwasher and
some kitchen products etc (Angrave, and et.al., 2016). They established their headquarters in
Benton Harbor, Michigan, US etc. This project discussed about the crisis of Whirlpool company
and also explain the role and responsibilities of Human resource professional in organisation. It
explains the knowledge, skills, behaviour of this profession which helps in growth of business.
Thus, this unit identify the impact of individual and organisational learning, developing and
training. It also explains the effect of high-performance working upon business and their
employees.
MAIN BODY
P1 HR professionals skills, knowledge and behaviour which are required for this position
Human resource profession Skills: Human-resource professional is very important in
organisation to manage their work and staff according to the rules. This place is for those persons
who lead company in such areas as strategies of making business successful, development of
firm, guide employee for achieving firm objectives etc. Human resource professional of
Whirlpool skills should be good for this position because at the time of Crisis in their business it
impacts growth of their workers and firm (Bolden, 2016). They can make good employee
relationship to identify their capabilities of work and also resolve their issues through
motivation. HR professional of company need a skill of self discipline and time management.
Through On-boarding they can reduce employee turn over. At the time of crisis HR need to
higher those people which are highly qualified and adjustive in nature on workplace. Teamwork
is another skill of this profession.
Human resource professional Knowledge: Knowledge of human-resource professional in
Whirlpool is based on their Qualification and skills. They need a knowledge of hiring good and

effective people in organisation. It is very important part which helps in managing business and
make profitability. Manage customer's and resolving their problems with good communication
knowledge. Human-resource professional had a great knowledge of understanding law and
government policies which they can use in company. Internal and external factors effect on the
productivity of business and their growth, so HR should know how to face this factors by making
new strategies and planning. They had a knowledge of giving good training at the time of crisis
in company, this training session helps to raise the profitability of business. For the growth of
organisation they need to make promotional strategy which is very effective to attract more
customers towards buying their appliances. They need to increase their knowledge of using new
techniques which are highly required for overcome within crisis. HR professional of company
need to increase their communication skills better for taking new ideas of their employees, and
also communicate with Media for promotion of business in marketplace. Knowledge of
management and administration is very important for HR professionals. They have to select new
staff which make innovation for making profit. This position is taken few responsibilities of
employee health and safety at workplace.
Human resource professional behaviour: Whirlpool company faces a time of Crisis in
business, so HR is responsible for raising their profit and growth in marketplace through using
new techniques and by making different strategy. To achieve business goals HR professional
need to improve in their behaviour, they should motivate other workers in company by giving
reward and appreciation for their good work. Thus, it can explain that human-resource
professional behaviour deals within behaviour of team and individual in company. Motivational
behaviour of Human-resource professional increase efficiency, make advantage of competitive
and also helps in achieving business goals. Good behaviour of HR decrease employee turn over.
Treating equally at workplace is the best way to encourage staff without making any politics.
Good leadership is a way to get overcome within company crisis.
P2 Examine personal skill audit and make development plan for Human-resource professionals
HR professional is an important part of successful organisation. It helps of increase
growth of business and their employees. At the time of crisis in Whirlpool, they played a role of
getting company overcome at that time by making new strategy and also managing the hole work
of firm. In industry Human-resource professional can not make team effective without having
good communication skills. For knowing the knowledge of HR SWOT is the best way. Personal

skills audit helps to know about strength, weaknesses, threats and opportunities of this profession
and get improvement at tough time of organisation.
Strength
 At the time of crisis in Whirlpool
corporation, it is very important to
work as a team unit.
 HR professional strength is that it can
solve the issues of workers in company
and support them to work hard.
 The another strength is motivation by
using this technique employees perform
their best work performance to achieve
business objectives.
 Time management is the strength of
human resource professional, it effects
environment of workplace. To make communication with staff
members it identified issues at work
areas and try to solved quickly.
Weaknesses
 This position is revolved around lots of
responsibilities. Whirlpool crisis time
HR professional wants to get improve
communication skills better.
 They need to focused on more
customer which effect the business
growth. It need to build strong
understanding between their
employees.
 And also need to know about the
external and internal factors impact on
business.
 It required needing more knowledge of
financial stage. Through
communication it need to analyse
employees basic needs and requirement
at workplace.
Opportunities
 Whirlpool HR professional grab the
opportunity by do worked with other
clients in all around the world.
 It helps to increase business and learn
something new or different which need
to attend various people.
 It gets improve knowledge skills and
behaviour. Changes in company
structure helps to identify efficiency of
employees adjusting at the
Threats
 It is an external factor which impact
business growth, Human-resource
professional has threat of their
competitors.
 Political and social environment effect
organisation progress, HR professional
is affair of new rules and changes in
policy.
 Threat of this profession is that same
plans of business growth by other

environment. Human resource professional explore
all over the business world by using
new technology which is the best
opportunity to get overcome at the
crisis time of Whirlpool organisation.
company can overcome its productivity
and effect business profitability.
 Human-resource professional threat is
to operating new technology which
helps in achieving business objectives
at the time of Whirlpool crisis.
Professional development plan: this plan helps to know the weaknesses and threats of
human resource professional and make improvement in that. The purpose of creating this plan is
to developed HR professional knowledge, skills and behaviour. Plan is making to achieve goals
and objectives of business. It impacts individual and team development.
Skills What need to improve
or achieved
Strategy Time
Communication
Knowledge
At the time of crisis in
Whirlpool human
resource professional
need to improve their
communication skills
better than now. Great
communication make
healthy environment at
workplace.
For resolving this
issue, it start making
communicate to the
other staff members in
company.
Around 1 week.
Concentrate and
focused on customers
Human resource
professional need to
achieve business
objectives by
concentrating on
customers, this will
affect company
profitability in
Take guidance by
senior or high
authority of Whirlpool
at crisis time.
It takes around 10
days.

marketplace.
Knowledge of making
new strategy and
planning.
To increase
productivity of
business, human
resource professional
need to achieve
success for company
by improving
knowledge on making
new strategy and plans
because it effects
company growth.
To get improvement
in that point it is very
necessary to learn
through online
guidelines and
decision by other staff
members or by reading
books of marketing.
Around 2 weeks ago.
P3 Difference between organisational and individual development, training and learning
Development of organisational, team and individual effect business profitability in
marketplace. By using table context it is easy to explain it.
BASIS Organisation (Whirlpool) Individual
Development Organisational development is
very important for business
growth. It effects over all
activities of company. At the
time of Crisis in Whirlpool
human resource professional
work for making new strategic
plans which helps to
developed or increase
employee efficiency of work.
It helps to make staff worked
more effectively than now.
Individual development raise
the growth of person. For
developing human-resource
professional they need to
understand different types of
factors. This development
process increase self
confidence among themselves.
It helps to know weaknesses
and make improvement in it.
Training Training is the best way to Individual training increase

increase company appliances
production. Organisational
training is very important
because it gains business
objectives. Human-resource
professional of Whirlpool’s
make decision for giving
training session to their
company. It helps to overcome
at crisis. Training effect
productivity, success and
progress of firm. Good training
make brand name popular for
their work.
Human-resource professional
knowledge more than the other
Human resource management.
It is the method of progress.
Individual training impact
employee work and their
performance. By using this
method it can execute other
staff members in good manner.
It also increases self
actualization in themselves.
Learning Learning process get never end
in any stage of business. In the
whole life at every step, person
get learn something new and
different. Organisational
learning is process of making,
creating and exchanging
knowledge within company.
Organisation learning make
new techniques of raising their
productivity.
Human-resource professional
of Whirlpool has learned
something new or increasing
business success. By learning
process it can improve their
basic knowledge, skills and
behaviour. The aims of this
profession is to increase the
growth of their employees as
well as in individual or group.
It helps to learned something
new any innovative by taking
training session.

P4 Analyse the need for continuous learning and professional development for raising business
performance
Continuous learning and professional development is as important as organisational
development. At the time of crisis in Whirlpool company Human-resource professional need the
Better training, development and learning knowledge which is very essential for business growth
and improvement of skills and behaviour (Duffield, and Whitty, 2015). Continuous learning
improve their communication skills and make them efficient in making new innovations.
Through using Kolb's learning theory is can explain easily. A four stage of cycle learning and
four learning style is the 2 levels of Kolb's theory.
Source: Kolb's Learning Styles and Experiential Learning Cycle. 2018
1. Concrete experience: continuous learning make person progressive in their work.
This is the first step of Kolb's theory. This theory teaches making new experience
and by others. In Whirlpool company at the time of crisis they need to make
success in business so that is why they get changes in their structure by all the
changes it gives some new experience for all the members of organisation. By this
Illustration 1: learning Kolb's cycle

process human-resource professionals modify team and individual which give
new experience and also increase their efficiency of work.
2. Reflective observation: Whirlpool use this technique for improving employee
efficiency and work productivity. Reflective means to understand or observe new
changes in company. For organisation employee it helps in making their skills
better than the workers of other firm. For adjusting people in workplace this
theory work for them. Continuous learning and development by monitoring
improve knowledge skills of workers and also help HR professional to know their
demand and needs of staff members.
3. Abstract conceptualisation: human-resource professional in Whirlpool used this
method for solving problems by individual training and learning. This process
helps employees understand the work which have they done and what is the
experience they gain through this process, it is a relationship between HR
professional and employees performance. It also helps in raising new ideas and
techniques which they had to learn with the experience of changing environment.
4. Active Experimentation: this stage lies on individual and team experience through
the logics. To get Whirlpool over come with their crisis this technique of learning
support HR professional to face any challenges and new ideas. Through learning
the employee applies their new ideas in growth of company and show the result of
their hard work by raising productivity.
P5 Demonstrate high-performance work contribute to employee engagement and competitive
advantage of organisation
At the time of crisis in Whirlpool company face a lot of issues in business. It decreasing
their productivity and growth of employee. For making company powerful Human-resource
professional decide to give high-performance work in organisation. High performance increase
efficiency of staff and other members. Making decision on time effect performance level.
Efficient Workers give competition to their competitors through high performance worked. Team
and individual learning, training, development impact the growth of business.
 Commitment is very important in making business successful. In Whirlpool
management board and staff members' commitment should be same for getting
organisation progress and profitability. Human-resource professional understand the

importance of employees and their work, so for this they give high training to increase
their growth which effect company high performance work. Commitment to the
organisation is assisted to make advantage of competitive.
 Extraordinary goals and vision is the step of making Whirlpool progressive in doing
high-performance work. Human-resource professional set their goals and make
structure which helps them to follow it. In the way to increase productivity they
motivate employee and except to give high-performance worked. The Vision of
company to build their good name in market place. Strong workforce help to achieve
business objectives.
 Shared accountability for result: Whirlpool human-resource professional make changes
in order to improve employee work performance. Through this process it developed
feeling in workers mind about implements. They give motivation by giving reward,
incentives etc. it decreases employees turn over.
 Transparent communication is very important for everyone in Whirlpool’s. Good
communication impact on high performance work of company. It helps to build strong
relationship between the staff members and human-resource professional. The high
authority of organisation involved their workers in making decision or strategy for
growing business successful. Mutual respect is a part of high-performance working in
the firm if every employees respect other members equally it creates a healthy and
positive environment. By making this environment team and individual people perform
highly effective. By lesioning and understanding each other they can make good
collaboration.
P6 Different approaches to perform management by support high performance culture and
commitment
Collaborative working, effective communication and performance management is a kind
of different approaches. Al these strategies help in understanding Whirlpool culture and
environment of business at workplace. Great collaboration between workers and other members
effect the growth of business. At the time of crisis in Whirlpool collaboration process is very
important to achieve organisation objectives and goals. By supporting their staff members in
their work increase high performance level and also effect productivity. For making good

collaboration with other functions and activities they can make their good brand image in
marketplace.
Performance management is another process of high performance work and culture of
company. In firm there are so many members are work at the same platform. So for managing
their work human-resource professional make rules which has to be followed by every one.
Performance management work to increase productivity of organisation business. It helps to
manage all the work. Quality at workplace manage performance of employees worked.
Effective communication is a great skill of human-resource professional, it raises the
performance level of workers and other people of company. Make good collaboration,
motivation is an effective process of communicating. It is very important to build strong
relationship and trust between all the members in organisation. It helps to increase business
growth and goal of firm. Through supporting and encouraging for their high performance work
decrease employee turn over and raise the elements of success ding business in marketplace.
CONCLUSION
From the above study it has been concluded that development is very important either it
is individual or in team. It helps to improve in skills, behaviour and knowledge. In the time of
crisis Human-resource professional behaviour played an important role in managing the healthy
environment. It also explains the requirement this profession on the bases of their skills. In this
project they make personal skill audit to know the strength, weaknesses, opportunities and
threats of human-resource professional, it helps to improve all the factors which give negative
impact upon the company. For the growth of business it explains the difference of organisation
and individual learning, developing, and training in company. High-performance working is very
important for successful business. Through continuous learning increase the development
process effectively to raise the business performance. At the last point it defines the culture and
environment of high-performance working in organisation. Good collaboration made work easy
for everyone at workplace.

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<https://www.simplypsychology.org/learning-kolb.html>