Human Resources: Performance, Development, and Leadership Theories

This report provides an overview of human resource management within the context of health and social care, focusing on St. Margaret's Nursing Home as a case study. It explores methods for monitoring employee performance, including ranking, graphical rating scales, 360-degree feedback, and field reviews. The report also discusses identifying individual training and development needs through organizational, requirements, job, and person analyses. Furthermore, it outlines strategies for promoting continuing employee development, such as performance feedback and incentives. The report also touches on leadership theories and the importance of managing working relationships through trust, diversity, respect, and effective communication. It concludes by emphasizing the influence of managerial approaches on personal development. Desklib offers similar solved assignments and study resources for students.

Managing Human Resources in Health and Social
Care
Task 3 and 4

Introduction
● Human resource management is one of the important
function in a business unit which is focused on workforce
planning and employee relation.
● Today HR is one of the integral part in the company which
can help to attaining organisational goals and objectives.
● Managing human resource is essential in order to maintain
productivity and efficiency and satisfy customer needs.
● The present report is based on the St. Margaret's Nursing
home which is healthcare facility centre located in city of
London.

3.1Performance of individuals working in health
and social care can be monitored
● Monitoring of an employees is essential for a company,
because it is related with the firm's output and performance.
● There are various functions of HR department such as
workforce planning, employees relation, managing
individual and performance appraisal.
● Performance appraisal is one of the important and
competitive task for a marketing manager in order to
achieve their long term goals.

Continue...
There are various tools and techniques which can be used by
the organisation in order to monitoring their performance as
given below:
● Ranking method
● Graphical rating scale method
● 360 degree feedback
● Field review method

3.2 Individual training and development needs can
be identified
● Training and development are essential for each and every
employees for their personal and professional growth.
● There are various skills and capabilities are required to
perform a task in the organization.
● Apart from that customer needs and expectation are also
change over a period of time which required to improve
product performance.

Continue
St. Margaret's Nursing Home can required to determining
training and development needs which can help to increase
their service satisfaction level.
To determining these needs the business organization can use
following process:
● Organizational analysis
● Requirements analysis
● Job analysis
● Person analysis

Continue

3.3 Different strategies for promoting the continuing
development of individuals
It is essential for every business unit is to provide personal and
professional development to the individual.
For this, there are various strategies in order to promote
continuing development of employees skills and capabilities
which is beneficial for both.
St. Margaret's Nursing Home Hr manager can use following
strategies which can help to promote continuing development
of individuals:
● Performance feedback
● Performance based incentives

4.1 Theories of leadership
● Leadership is played a significant role in the success of each
and every business organisation.
● Without leader a company can not attain their goals and
objective effectively.
● A motivate leader is help to motivate their subordinates
towards their vision and provide future direction to the firm.
Therefore, the role of a leader can change the behaviour of
an individual which make them confident.
● There are four key theories of leadership which can replaced
the traditional approach of leadership which can seen St.
Margaret's Nursing Home.

4.2 Working relationships may be managed
Working relationship is significant for the company in order to
sustain in the market.
It is the responsibilities of HR department is to maintain the
relational-ship with their staff.
To manage employee-employer relational-ship they can focus
on the following points:
● Trust
● Diversity
● Respect
● Effective communication

4.3 Own development has been influenced by
management approaches encountered in own
experience.
Managerial personnel can develop the organizational structure
and process through the development of their own skills and
tactics.
A skilled manager can affect the organization and its
productivity in a positive way so that they can attain
organizational goals and objectives.
Personal development of managerial personnel can also give a
growth to entity in which he is working. Professionalism can
bring efficiency in a person and its working ability.

REFERENCES
Buller, P.F. and McEvoy, G.M., 2012. Strategy, human resource management
and performance: Sharpening line of sight. Human resource management
review.22(1). pp.43-56.
Cerasoli, C. P., Nicklin, J. M. and Ford, M. T., 2014. Intrinsic motivation and
extrinsic incentives jointly predict performance: A 40-year meta-analysis.
Psychological bulletin. 140(4). p.980.
CHUANG, C.H. and Liao, H.U.I., 2010. Strategic human resource management
in service context: Taking care of business by taking care of employees and
customers. Personnel Psychology.63(1), pp.153-196.
de Menezes, L.M., Wood, S. and Gelade, G., 2010. The integration of human
resource and operation management practices and its link with performance:
A longitudinal latent class study. Journal of Operations Management.28(6).
pp.455-471.