Developing Individuals, Teams, and Organizations: A Report

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Developing Individuals, Team and Organisations

Executive Summary
The aim of this study is to develop the idea that in modern competitive world,
developing knowledge and skills act as the key for success both for an individual or an
organization. To build professional development, it is important to improve personal
performance, so that it could be beneficial for the organization. A development portfolio
is therefore made which plays and identifies the qualities an HR professional possesses
in terms of SWOT analysis. This present work illustrates about different theories and
their practical implementation for BBC to remain the number one in the media business.
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Table of Contents
Task 1.............................................................................................................................. 3
Introduction...................................................................................................................... 3
P1, P2, M1, D1 Determine appropriate and professional knowledge, skills and
behaviours that are required by HR professionals along with personal skills audit for a
given job role....................................................................................................................3
Personal development plan based on the SWOT analysis..............................................6
Reflective statement.........................................................................................................7
Conclusion....................................................................................................................... 7
Task 2.............................................................................................................................. 8
Introduction...................................................................................................................... 8
Background of the Organization.......................................................................................8
P3 Analyse the differences between organisational and individual learning, training and
development.....................................................................................................................9
P4 Analyse the need for continuous learning and professional development to drive
sustainable business performance.................................................................................10
M2 Apply learning cycle theories to analyse the importance of implementing continuous
professional development.............................................................................................. 12
P5, M3, D2 Demonstrate understanding of how HPW contributes to employee
engagement and competitive advantage within a specific organisational situation and
their benefits in a specific organisational situation.........................................................13
P6, M4, D2 Evaluate different approaches and their effectiveness to performance
management (e.g. collaborative working), and demonstrate with specific examples of
how they can support high-performance culture and commitment.................................15
Conclusion..................................................................................................................... 15
References.....................................................................................................................16
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Task 1
Introduction
This present work is done to determine appropriate and professional knowledge skills
and behaviors required by HR professionals. To understand the concept of developing
individuals, team and organization, a development portfolio has been made showing
various strengths, weaknesses, opportunities and threats of personal reflection and
evaluation. SWOT analysis is created depending on which, the weaknesses of the
concerned role of HR is identified. A detailed and coherent personal and professional
development plan is executed recommending the necessary steps to be taken to
improve.
P1, P2, M1, D1 Determine appropriate and professional knowledge, skills and
behaviours that are required by HR professionals along with personal skills audit
for a given job role
The HR professional of a company, should be familiar with the different roles and
responsibilities that a person needs to run particular departments of BBC. They go
through different profiles to choose the right person to recruit the deserving candidate
for different departments. For an organization, such as BBC, various job roles are there
such as Sales Manager, Technical assistant, and Customer Service Manager
To hire a Sales Manager, the HR Professional should know about the required skills
such as planning, communication, analytical knowledge, organizing and monitoring.
Technical assistants should have sound knowledge of machinery, updated
technological skills, good communication skills to deliver knowledge to others etc.
Customer service manager should have excellent communication skills, ability to
process customer complaints and feedbacks and technical skills.
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The desired skills and attributes of a HR professional are as follows:
Skills Attributes
Knowledge skill: The person should have good
knowledge and expertise to make subordinates
understand their job role
Presentation skills: It is important for HR
professionals to have good oral as well as writing
skills to convey the right meaning.
Multitasking Skills: To run an organization
efficiently, it is important to know and handle
different tasks as per the requirement.
Leadership skills: It is important to guide the
subordinates toward a right way to reach a goal.
Decision making skills: Right and quick
decisions can save a company from many
challenges. The HR professional should do it
efficiently.
Budgeting skills: To calculate the possible
production cost and profit margin is an important
role to be performed by the HR professional
· Willingness to learn new
things to develop new skills
· Decent and amicable way of
interaction for better
communication
· Calm and poised personality
to resolve any problem a and avoid
conflicts
· Clear vision about the future
goals to set right strategy for the
company
· Strong ethics to be impartial
· Responsible nature to
understand and perform toward the
company’s goal
· Sympathetic attitude to gain
the trust of the employers
Table 1: Skills and attributes of a HR professional
(Source: Created by author)
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Personal SWOT analysis
The SWOT analysis is a helpful to evaluate strengths, weaknesses, opportunities and
threats of a person for any business context. On the basis of the above audit, I am
therefore putting my own SWOT factors. This will help me to sharpen my strengths and
opportunities, which could be beneficial for any job roles. Also, the weaknesses and
threats will give me a chance to improve in those aspects.
Strengths
● Good knowledge base- Master
degree
● Good communication skills
● Good technical skills
● Quick learner
Weaknesses
● Poor time mamanagent
● No creative skills
Opportunities
● Quick decision making ability
● Knowledge of native languages
Threats
· People with better skill
set
· People with experience
Table 2: SWOT analysis
(Source: Created by author)
Analysis of the above SWOT
The above analysis shows that I have good knowledge base with technical skills and
this can be more beneficial as I am a quick learner. These qualities are making me
suitable to apply for sales manager and technical assistant. I have good communication
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skills which is making me good applicant for customer service manager .can help me to
make the bond. My quick decision making ability can bring me success if right decision
is taken, whereas m ability to interact through native languages can make the bond
deeper with employees to make them work in an efficient way. As I am poor to complete
a task within time, BBC may not choose me, and they may require some creative skills
to present their shows, which can bring me negative marks. People with better skills and
experience are the threats for me.
Personal development plan based on the SWOT analysis
To develop personal qualities, the following plan should be taken:
Objective 1: to improve time management skills
S (specific) The job role is specific to hire a person for the role
M (measurable) It is measurable in relation to meet the deadlines
A (Achievable) By prioritizing tasks based on their importance this is achievable.
R (Realistic) This is realistic to complete a task within time limit
T (Time Bound) A deadline is there to meet, so it is time bound
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Objective 2: To improve time creative skills
S (specific) The job role is specific to hire a person for the role
M (measurable) It is measurable in relation to other ideas for the company
A (Achievable) This can be achieved by applying innovative thoughts
R (Realistic) This is realistic to give the company new workable ideas
T (Time Bound) To fulfil a task within a time limit, it is important
Reflective statement
This personal development plan has helped me to set and achieve my objectives in a
practical way, so that I can overcome my weakness and improve and deal with the
specific job roles.
Conclusion
In conclusion, it could be said that, the HR professionals are required to have
knowledge for many job roles and to compete for those jobs, one must know about own
strengths, weaknesses, opportunities and threats to improve in a distinct manner.
Making a portfolio and setting targets can help to achieve a goal within a given time.
The audit of the job role and personal analysis should be done in order to improve and
reach a target.
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Task 2
Introduction
It is human habits that they think about different things as per their own ideas, views
and believes. This thinking may or may not include scientific practices or consideration
of other views. Critical thinking is considered as a special ability to think rationally,
considering the logical relation and differentiation among various ideas and chose the
best theory (Paul, 2018). From long ago, this has been considered as a subject of
controversy. It is quite common that critical thinker’s thing differently than the common
people and thus hurts their belief while establishing their own ideas. This very different
approach of critical thinkers to think differently and in an innovative way helps to get the
independent innovative thoughts to make a movement of progress. Critical thinkers ask
rather than simply believe and so their ideas are always unique in nature.
Background of the Organization
The British Broadcasting Corporation or commonly called BBC is the oldest public
service broadcasting company of the world, headquarter at Westminster, London. On
the basis of the whooping number of approximately 21000 employees, the company is
still world’s largest broadcasting company. The company was formed in 1922 by a
group of leading wireless manufacturers including Marconi the inventor of radio (History
of the BBC. 2019). ). Initially, the company served only news, drama and small talks for
a few hours in a day. But soon the type of programs and duration of radio services
increased. The company is famous for serving 24 hours English based news
internationally. The always present authenticate, exclusive and therefore has global fan
base news. Today, there are radio, TV, and online services provided by BBC covering
all the countries and regions of the United Kingdom. Recently BBC has started their
BBC world services, which shows global news. The company generates its revenue
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through television licensing, and has been recorded a costing £147 per year per
household since April 2017 (Tvlicensing.co.uk. 2019).
P3 Analyse the differences between organisational and individual learning,
training and development
Organizational learning, training and development is the process of transferring
knowledge of organizational matters as well as giving necessary direction and guidance
to the people within the organization to achieve a particular goal. With the advancement
of time, application of new technology is evident and so, the organizations arrange
learning and training process to develop the staff as per the demand of the market
trends (Meyer and Alstete, 2018). With time, as an organization improves and gather
experiences, they share the experience and its outcome as knowledge to its staff for a
better result in future (Edmonstone, 2018). On the other hand, personal learning,
training and development include a person’s own choice to improve the skills for own
benefit and wholly depend on the capability and hard work of that person.
Organisational learning, training and
development
Individual learning, training and
development
An organization takes the responsibility to teach a
person for any developmental action through a
training schedule.
It is the action of an individual to
improve their abilities for overall
growth.
It takes a short tenure It may take a long time
It this done according to the organizations
objective
This is done for personal
improvement of concepts or skills
This is done keeping in mind the future aspects of This is done to meet some
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improvement immediate need.
This is done to improve the ability of an employer This is done to utilize more
possibilities
A trainer is there to guide the learners It needs personal involvement
At a time a group of people is involved in this Only the person is involved
Table 3 : Differences between organisational and individual learning, training and
development
(Source: Chiva et al., 2018)
P4 Analyse the need for continuous learning and professional development to
drive sustainable business performance
The term continuous learning when defined on a personal level, explains i the constant
expansion of skills through continuous learning process to increase knowledge. This
helps the person to adapt with the modern changes personally and personally (Louws et
al., 2018). When taken the professional point of view, continuous learning tells about the
further expanding of the employees skill-set to change accordingly with the market
needs and trends. Both are needed to change with time and to increase scopes for
them. Continuous Professional Development or CPD is the process of continuous
tracking and documentation of the skills, experience and knowledge of the employees
during the work period. Generally, the term is used to mean a portfolio of an employee
by documenting their professional development. This way, different organizational
operations and other services could be improved by improving the skill set of an
employee. Therefore, an employee is trained by the organization for several times for
several reasons to improve and be updated (Heirati et al., 2019).
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For individuals, CPD helps to remain focused until they achieve the target in a more
advanced and professional way. This helps a person to adapt as per the market
demand for a certain skill or qualification. This helps to mark the knowledge gaps in
them and give them a foresight to resolve those (Cook et al., 2019). Training and
learning helps to build the necessary confidence in them and to move for better career
options.This is self directed documentation process focusing on the experiences
gathered from training and learning which helps to achieve the personal and
professional objectives. This will be reflected by the individual by their showcasing of
that particular skill or knowledge. Maintaining a portfolio will help the person to
understand his pitfalls and how to never make the same mistake in the future. It helps to
keep track of the deadlines and understand the improvement graph of the employee.
For organizations, CPD learning and training increases the skills and knowledge of the
employers. This, in time, help to increase the brand value of the company by resolving
different issues in different innovative manner. Internal use of CPD promotes a healthy
culture of learning and understanding among the employees and work in a more
combined way, while sharpening their own skills (Lindvall et al., 2018). This makes the
staff valuable assets for the company, which could be used to pull more business for the
organization. Therefore, organizations bring outsourced CPD providers who train the
employees through seminars and workshops for a short tenure and give them
certificates.
Therefore, it is clear that CPD is helpful for individuals as well as organizations an up to
date knowledge and skills to keep skills and knowledge up to date for them to compete
with others in an advanced way (Greenberg et al., 2018). In any organization, such as
BBC this practice is essential so that the employers can set their own goals and serve
the best for the company, so that the BBC can hold its number one position in the news
industry of the world. BBC can arrange training sessions or workshops, e-learning
programs or inter-departmental activities which can help the organization as well as the
individuals. Academic qualifications of the employees can be further improved by
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