Analysis of HR Manager Skills and Trends in Retail Industry

This report analyzes the career viewpoint for an HR manager in the retail industry, highlighting the impact of globalization and technology on the sector. It details the essential skills, knowledge, and experience required for an HR manager, including communication, problem-solving, leadership, and organizational abilities. The report also discusses the importance of understanding employment laws, computer skills, and HR functions. Primary research is included, featuring insights from professionals on necessary skills and the factors influencing the HR executive's job role. Ultimately, the report concludes that continuous learning and adaptation to technological advancements are crucial for success in this ever-evolving field. Desklib offers a variety of resources, including past papers and solved assignments, to support students in their academic endeavors.

Career viewpoint

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
General trends..............................................................................................................................3
Skill/knowledge and experience required for the post of HR manager in the retail organization
are:................................................................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................1

INTRODUCTION
The employment related experiences in a pattern is the concern of the career viewpoint.
The perspective help in deciding the career, according to the economic realities the individual
will change the occupation once. The report discusses the general trends of the retail industry and
the skills that will be required by a graduate student for starting the career in the retail business.
The report discusses the factor that effect the industry and impact the jobs in the retail industry.
MAIN BODY
Analysis and application
The HR executive of the retail industry has many responsibilities on them and the
graduate have great opportunities in this field of profession as the HR executive has a lot of tasks
and a lot to learn and grow. The HR executive in the retail industry need to forecast the needs of
the company for the hiring purpose that can occur during the peak seasons. The HR executive is
required to design the ads for the available vacancies for attracting the desired candidates for the
firm. They are required to calculate the employee turnover rates and report it according to the
sessions. The employees at the firm need to be kept satisfied by planning benefit compensation
plan and packages by the HR executive, this helps in the retention of the employee at the firm (al
Habibi, 2019). The new candidate that are hired are trained according to the needs of the
company planned by the HR. the executive HR need to keep the digital as well as the physical
records of the employees. The HR executive need to develop the employees according to the
necessity of the firm.
General trends
The two main factors that have impacted the retail industry are the globalization and
technology majorly. The globalisation has provided retailers with new opportunities and has
benefited many retailers. The global competition force the retailer to source globally, this
increase the reach of the retailer's thus help in the expansion. The wise retailers search for the
new market places for the expansion of the business. The clothing retailers are focusing on the
Asian market for the growth. Globalization impact the retail business in three ways that are
outsourcing, culture and competition (Burlacu, Gutu and Matei, 2018). The different market
place comes with different regulations, demands and taste of customer and culture. The retailers
need the managers for the business who are able to understand the interest and taste of the
customers for expanding the business in the emerging market. The managers not only need to

understand the culture of the market but also the image of the market in which the firm is
invested upon. This impact the job application of the HR manager for the company.
The technology has impacted the retail industry in all the departments. The technology is
helping the retail shops in the ways the inventory management softwares are making the things
easier (Dias, Giacco and Hanon, 2017). IT tools are been used for guiding the supply chain
processes by using the big data analytics. The technology in the retail industry help in the
marketing, efficient payment process and aid in the sales. The employment rates are low and it is
difficult for the companies to retain the quality employees. The technology makes the supply
chain processes more efficient this helps in freeing up the fund for the growth of the business.
The technology help in increasing the customer satisfaction and the technology also help in the
enhancing the satisfaction before and after the sales.
The HR of the retail industry need to acquire different skills for the job. This is very
complicated job to understand the culture and taste of the customers for the firm. The manager
has to posses certain skills and compliance for acquiring the job. The job seeker need to have
more knowledge and the expertise of the retail industry in-depth. The HR need to continuously
learning about the different technologies and changing attitudes of the customers (Benjamin and
et.al, 2019). The HR executive always need to communicate with the suppliers and other relevant
people for the benefit of the form. HR manager make the decisions after the critical thinking as
one wrong step can cause the business to collapse entirely. The manager need to have the
knowledge about the technologies for the better performance at the organization.
Skill/knowledge and experience required for the post of HR manager in the retail organization
are:
Five personal skills
 The communication skills need to be strong in both the oral and written fields. The
communication skill are most important for handling the daily tasks such as: salary
negotiation, company presentations, explanation of the benefits and conflict resolution.
Non-verbal communication is used in identifying of the person is uncomfortable,
confused or dishonest in the conversation or the presentations (Back, Tulsky and Arnold,
2020).
 The problem solving skills needs to be sharp. The employees come to HR when finding
issue like in the hours, pay and job duties. The manger then have to diffuse the conflict in

a negotiation. The negotiation need to be in the benefit of both the employee and the
company.
 Need to be flexible. The HR needs to be flexible to meet the daily needs of the company
and change the strategies for smooth working of the company.
 The leadership skills need to be outstanding. The employees will only listen to the
manager if they have the vision that can inspire the employees to work for them. The
manger need to lead the employees to complete the task (Iordanoglou, 2018).
 Organization skills needs to be sharp. This is required for the managing the needs of the
employee as well as the owners. The HR need to organize the information online as well
as offline and the data is gathered that is sensitive for the company.
Area of knowledge
 The candidate need to posses a bachelor's degree in the human resource or the
organizational behaviour or relevant field.
 The candidate should acquire good knowledge of the employment as well as the labour
laws.
 The candidate need to posses the computer skills and have the proficiency in MS Office
as well as Retail HR software like SAP, Zoho, etc (Kucharska and Erickson, 2019).
 The candidate needs to acquire the best understanding in HR functions, procedures,
policies, strategies and methods.
Primary research
Q: What according to you is required in the HR executive of the retail industry in terms of skills?
A: The skills required are: flexibility, organised, time management and leadership skill. These
skills are the necessary for the efficient working of the HR executive and development of the
organisation.
Q: What area of knowledge is required for the HR executive post?
A: The computer knowledge is essential along with the understanding of the taste and culture of
different people. The technology has impacted the retail industry and the knowledge of
technology help in easing up the work for the HR executive.
Q: What you believe as the most important skill?

A: Communication is most important. This is because HR executive is the bridge between the
employee and the employer, thus, good communication can help in enhancing the bond between
the them and make the work easy.
Q: The factors that impact the HR executives' job role?
A: Globalisation and technology has impact the job role. Globalization increases the opportunity
for the expansion for the retailers. Technology has made things easier in the retail industry and
make the operations less time-consuming.
Evaluation
The chosen vacancy in the retail industry is for the HR executive. The given job role
interest me as I learned a lot in the seminar attended and from the conversation with the
professionals. The work makes me feel empowered as I can use my skills and knowledge in the
job. The job role utilizes the experience and skill that I have acquired in the graduation and the
opportunity in this job role will help me get the practical knowledge along with makes the skills
sharper for efficient working (Begley and et.al, 2019). This job role is not new in the retail
industry but the responsibilities are ever-changing that allow me to grow further.
CONCLUSION
It can be concluded from the report that the globalization and technological innovation
has impacted the retail industry. The responsibilities of an HR manager has increased due to the
globalization as the HR manger need have the knowledge of the different rule of trade in
different countries and have to understand the taste and culture of the country for the marketing.
The HR also need to have the knowledge about the current technologies for easing up the work.

REFERENCES
Books and journals
Burlacu, Gutu and Matei, 2018. Globalization–pros and cons. Calitatea. 19(S1), pp.122-125.
Dias, Giacco and Hanon, 2017. Early career psychiatrists’ preferences on e-learning: viewpoint
from the EPA Committee on Education. European Psychiatry. 42, pp.86-88.
Benjamin and et.al, 2019. Captivating Technology. J. Brown,“Black Utopias.
Back, Tulsky and Arnold, 2020. Communication skills in the age of COVID-19.
Iordanoglou, 2018. Future Trends in Leadership Development Practices and the Crucial
Leadership Skills. Journal of Leadership, Accountability & Ethics. 15(2).
Kucharska and Erickson, 2019. The influence of IT-competency dimensions on job satisfaction,
knowledge sharing and performance across industries. VINE Journal of Information and
Knowledge Management Systems.
Begley and et.al, 2019. Automation in retail: An executive overview for getting ready.
McKinsey & Company. 23.
al Habibi, 2019. HR practices of Marks & Spencer, Selfridges, Primark, and Sainsbury’s
(Doctoral dissertation, University of Science & Technology).
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Source of information Objective Results
Event run by career team The event was attended for the
getting more knowledge about
the career options in the retail
industry.
Got informed about the
available options in the retail
industry.
Event run by career
professionals.
The professional help in
understanding the skills and
the personal traits that are
required for the particular job
options in the retail industry.
Get the specific detail of skills
that are needed in the job at the
retail industry.
Events run by personal
contacts.
Help in getting the deeper
knowledge of the job
opportunities.
Get the knowledge that help in
choosing the specific career in
the retail industry.
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