Professional Identity and Practice: Hilton HR Manager Report

This report provides a comprehensive overview of the role of an HR Manager at Hilton Hotels & Resorts. It begins with an introduction to Hilton, its operations, and the importance of ongoing professional development for its stakeholders. The report then delves into the specific skills and competencies required for an HR Manager, including training, decision-making, communication, leadership, and relationship-building skills. It also explores the importance of critical thinking, HR subject expertise, IT proficiency, analytical thinking, and conflict resolution. The report further examines the significance of continuous professional and personal development, discussing various learning theories and approaches, such as the cognitive approach and the VARK model. A self-evaluation using SWOT and Brunel skill audit is presented to assess the author's abilities. The report concludes with a development plan outlining strategies to enhance professional skills, including critical thinking, time management, and decision-making, aiming to meet the needs of Hilton Hotels and improve career opportunities. A job interview analysis for the HR role is also provided, including strengths and weaknesses.

PROFESSIONAL IDENTITY AND
PRACTICE

Table of Contents
INTRODUCTION...........................................................................................................................1
PART A...........................................................................................................................................1
Overview of Hilton Hotels & Resorts..........................................................................................1
Skills & Competencies required for the job role of HR Manager...............................................2
Importance of undertaking ongoing professional and personal development.............................3
Range of different leaning theories and approaches used for personal and professional
development.................................................................................................................................3
Own ability and self-evaluation...................................................................................................4
Best development approaches to enhance professional ability....................................................5
PART B............................................................................................................................................6
Development plan........................................................................................................................6
PART C............................................................................................................................................8
Job interview for applied job role................................................................................................8
Strength and weakness of applied interview process...................................................................9
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11
APPENDIX....................................................................................................................................13

INTRODUCTION
Professional identity and practice means using knowledge for one's profession.it includes
professional activities related to the actual performace of duty in the respective profession. The
present study is done on Hilton Hotels which provide the best lodging and food service across
the world, the brand focuses on both leisure travellers and business. It is mostly located near
airport and vacation destination. Along with this a briefing is done on benefits of ongoing
professional development for stakeholders within the Hilton Hotels. In addition to this there are
various skills required for hiring the candidate in the management which is discussed in detail.
the present study also includes learning theories and approaches that are used for personal and
professional development process. Interview plays an important role for appointing a candidate
for a vacant job. Here the job role is HR and a brief discussion is done on the strength and
weakness of applied job role.
PART A
Overview of Hilton Hotels & Resorts
Hilton Hotels & Resorts is an international brand of service hotel & resort industry. Its parent
company is Hilton Worldwide. It is an American international hospitality privately owned
company (Muñoz and Bermello, 2017). The company was established by Conrad Hilton in the
year 1919. Hilton Hotels & Resorts has its current operations in 85 countries and in 6 continents.
These stakes are solely owned by and managed by or delegated to independent operators as a
franchises. The company has more than 570 hotels operating worldwide. The company has its
headquarters at McLean, Virginia in United States. The company is concerned in focussing on
leisure travellers or tourists and on business travellers.
The company has its major locations near airports, attractive vacation places, in intense city
centres around the world (Soumyaja and Alexander, 2016). The company is a well-known brand
across the globe because of its innovative & creative approach towards its products, service,
amenities and authentic hospitality. The brand has been a global market leader for years due to
its honest commitment towards the global community, by supporting global sustainability in
numerous ways and fulfilling its corporate social responsibility. The brand possesses a team of
individuals which provide friendly, customised services to its guests & leave an enduring
impression in the minds of its customers.
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Skills & Competencies required for the job role of HR Manager
Employer always hire people those who have necessary skill and ability to perform their
job efficiently.
Skills require in HR manager:
 Training skill: HR manager of company must have ability to train others so that
employees can perform their work efficiently.
 Decision Making ability: Hr manager of Hilton hotel needs to be able to take right
decision so that complex situations can be resolved on time (Korompot, 2017).
 Communication Skills : Human resource manager of Hilton hotel must be able to
coordinate with others efficiently so that relationship between employees can be built up.
It involves transfer of information in an effective & efficient manner.
 Motivator : A HR manager should be able to motivate employees to build enthusiasm in
them to promote the interest of company.
 Leadership skill: A HR manager should be competent enough to lead, guide, supervise,
direct & control its team.
 Relationship building skill: It is a crucial role of a HR manager to manage and build
relationship between job providers and job seekers.
Competencies
 Critical Thinking : It is an art of independent & rational thinking to bridge logical links
between thoughts & ideas.
 Expertise knowledge of HR subjects: The HR manager should have the appropriate
knowledge of aspects of management (Akmanova, Kurzaeva and Kopylova, 2019).
 IT friendly : The HR manager should be prone to work with computers & technology.
 Analytical Thinking: A methodology of solving problems quickly with effectiveness. A
HR manager of Hilton hotel should be concerned to solve complex problems into
effective solutions.
 Conflict Resolution : HR manager should be able to find a solution of a conflict or
disagreement of employees in a peaceful way, so that a healthy work culture prevails in
the organisation.
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Importance of undertaking ongoing professional and personal development
 Continuing professional and personal development (CPD) helps an individual to
ensure his/her capabilities keep moving with current standards of others in same field.
 Ongoing professional development ensure an individual to enhance and maintain the
skills and knowledge one need to deliver to the clients and the community.
 It also ensure an individual to stay up to date and keep their knowledge relevant. CPD
make the person aware of the fluctuating tends and directs an individual in his or her
profession. Time is ever-changing and one need to cope up with the changing
environment else he/she may lag behind (Mills and et.al., 2018).
 It ensures an individual to make consequential contribution to the team, makes them
more effective in workplace and also makes you capable enough to influence, lead,
coach ,manage and mentoring others.
 A focused ongoing profession and personal development open new opportunities for
the person that helps in getting better career options.
 It aids an individual get deeper understanding of professionalism, with a great
appreciation of the work.
 It also supports in build up the confidence level, credibility, communication skills
and overall profession as a whole.
 Ongoing profession and personal development provides you with a plan for future
aspirations and ability to quickly adapt to change (Großmann, Filipović and Lazina,
2016).
 It makes succession plan a lot more easier because professional development
programs are considered great tools for training the future leaders in the organisation.
Range of different leaning theories and approaches used for personal and professional
development
Cognitive approach of personal and professional development :
As per Cognitive approach if the mind of an individual is active it can help him/her to
gain more opportunities and development. This approach looks at the way people think and how
it can influence an individual's personality. There are various cognitive approaches to personality
development and the earlier one’s focuses on individual's mental representation (McLaughlin,
2015). An individual who observes things with his\her active mind tends to grow more and it
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also helps him to development the personality. This aids the managers of M&S to improve their
skills and ability so that individual can perform better in the organisation.
VARK MODEL OF LEARNING
Different people learn from different methods, The VARK model suggests four main
types of learners.
 Visual learners
 Auditory learners
 Reading/writing learners
 Kinaesthetic learners
VISUAL LEARNERS- These learners are those individuals who learn by watching. Graphic
displays such as illustrations, charts, diagram ,handouts, videos etc. An individual who is a visual
learner prefer information presented in a visual manner rather than in written format.
AUDITORY LEARNERS- These learners learns from hearing information and tends to get great
learning experience from lectures and are good listeners. READING/WRITING LEARNERS-
These learners prefer information in displayed words (Neukrug, 2016). They tends to learn faster
when they write or read ,hence they strongly prefer text based information. KINAESTHETIC
LEARNERS- These learners learns best from touching and doing experience. In kinaesthetic
learning Hands on experience is an important thing. An individual tends to learn more when
he/she experiences by doing or touching himself/ herself.
Own ability and self-evaluation
As I am for the human resource manager I possess the following skills which are useful for
me and the company Hilton (Mills and et.al., 2018). For analysing my core competences and
skills I will use two self-evaluation models which are as follows -
SWOT analysis-
Swot analysis is the evaluation of one self which determines the strength, weakness,
opportunity and threats of the specified topic. My SWOT analysis sates the following.
STRENGTH-
 Strong communication and interpersonal skills
 Confident with pleasing personality
 Good in time management
 Can work under pressure and deadlines
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WEAKNESS-
 Don't feel comfortable in long meetings
 Fresher in the industry
 Hesitate in asking questions
OPPORTUNITY-
 Entry of new companies increases job role
 Get better career options
 Ability to learn about new things or technologies.
THREATS-
 Competition from other HR
 The standard of interview might be high
 Uncertain job
 Limit exposure
Brunel skill audit-
Brunel skill audit is critically evaluation of the skills which determines in what field we
are good and in skill we are poor. Here is my Brunel skill audit to evaluate my skills-
Skills Poor Average Good
Time and self-management - Yes -
Written skills - - Yes
Oral Communication skills - Yes -
Critical thinking and problem solving Yes - -
Information literacy: Reading - - Yes
Best development approaches to enhance professional ability
I can use some approaches by which I can develop my personal as well as professional skills.
This will enhance my qualities in serving the Hotel Hilton. These are as follows-
 Examine my decisions- this will help me in evaluating my work and decisions taken so
that the earlier mistakes wouldn't be repeated again and again (Neukrug, 2016).
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 Read regularly- I can develop the habit of reading regularly, this will help in increasing
my understanding as well oral skills. Reading regularly will help me problem solving in
the Hotel Hilton and my decision making qualities will also increase (Mantshiu, 2017).
 Attend training programmes- I can attend the training programs and seminars so that
my knowledge can be increased. I can work on the development of my written as well as
oral skills. Also I can find valuable networking opportunities in training programs and
seminars.
 Build self-awareness and gathering feedback- I can observe my skills and work upon
there improvement in the effective manner. Also I can gather feedback from my
colleagues and teachers to evaluate my skills.
 Find Mentors-This relates to the developing the relationship with the experienced and
knowledgeable person so as to gain the best knowledge by taking advice, speaking on
feedbacks and other problems. This helps in finding the solution for the existing problem
in my personal skills (Mihaela and Cristina, 2015).
PART B
Development plan
Professional development is the overall development of the person in there respective
organization and fields. It is important for the professionals to meet the high requirements of the
industry as there is growing competition in the industry which requires the perfectionism in there
work. The professionals have to be industry oriented and have tools and techniques to solve the
problems relating their work. It also includes the management of time according to the work
allotted to them (Großmann, Filipović and Lazina, 2016). The professionals have to possess the
good communication skills and written communication skills so that they can express their ideas
and innovation effective manner. Professional development theories and approaches helps in the
evaluation of a professional and helping in improving their professional skills.
Here is a plans and strategies which I will follow to overcome my problems in the
communication, time management and the decision making problems. This will evaluate the
skills to be developed by me in what time duration and the use of various strategies to overcome
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this problem. Thus the development of my skills will help me in fulfilling the needs of Hotel
Hilton from its Human Resource manager and it will also increase my career opportunities. In
the following table Current level includes numbering like -1-Very poor ,2- Poor ,3- Average ,4-
Good and 5-Very good.
Skills to be
developed
Description Current level Strategies Time taken
Critical thinking
and problem
solving
This skill is
important for
quick decision
making and the
solving problems
in the Hotel
Hilton. I am
average in the
thinking and
problem solving
and need to work
upon it.
2 I will read the
newspaper and
the journals to
understand the
problems and
communicate to
the seniors in
solving the
problems.
1 month
Time and self-
management
Time
management is
the skill which
helps in the
management of
time to
accomplish the
goals in the given
time period. I am
not too good in
management of
time and self-
3 I will practise
scheduling the
jobs and allot the
time according to
the work. I will
also prioritise the
work to be done
so that I can
complete my
important work
on time.
2 month
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management. I
need to improve
my time
management
skills
Oral
communication
Oral
communication is
the important skill
which defines and
shows the
knowledge a
person possesses
in him. Oral
communication is
done through the
verbal form and
not the written
form. I am poor
in the oral
communication
and I need to
work on this.
1 I can enhance my
oral
communication
skills by
communicating
more. The oral
communication
can also be
enhanced by
attending training
programs and
taking coaching
to enhance my
presentation
qualities.
1 month
PART C
Job interview for applied job role
Before interview I had acquired all HR knowledge for getting selection in Hilton Hotel Also I
had focussed on communication skills and leadership skill. Apart from that I had done a brief
research on organisation, then I come to know that Hilton is one of the leading hotel that provide
luxury suits to guests which has property in around 85 countries. Along with this I have prepared
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for resume that contain my education qualification, strength, weakness, skills and career goals.
Also I have practice my personal pitch regarding myself, background, personal detail etc. On the
day of interview, I was on time at the office of Hilton with resume, my dressing was totally
professional. During the interview. I had keep my position in mind, and had structured all the
answers that will highlight my character. In addition to this one should always be specific about
the answers that are given by the interviewee and should always be enthusiastic and positive. Do
not share or mention anything negative which can affect your selection process. Along with this
never ask question about salary and, holidays, benefits etc (Suleiman, Othman and Ahmi, 2017).
Then interviewer had started taking my interview and asked HR related questions, about
myself, my background. Apart from that interviewer was more focussing on my communication
and leadership skill that is required to become a good HR. I was nervous somewhere but i
answered every question with confidence. Finally, I got selected and received joining letter.
Strength and weakness of applied interview process
The strengths of applied job interview is that I have shown my weakness such that it can
become my strength. It is important to be prepared for this question and be ready to answer.
Apart from that I have highlighted those character that has created impression in front of the
interviewer, so always be ready to present those skills and abilities which can create a long
lasting impression in the minds of interviewer (McLaughlin, 2015). In addition to this I had
answered every question to the point that shows smartness of a person. And at the time of
answering question one should make an eye contact with the interviewer. Along with this make a
brief research about the company that will show your love towards the organisation.
Apart from that there are various weakness that I have faced while job interview. I was
answering before completing the question that was interrupting interviewer. So an interviewee
always keeps in mind that let interviewer complete the question and then answer what the person
want (Soumyaja and Alexander, 2016). Along with this don't ever ask question related to salary
or benefits or holidays that will create negative impression. Another weakness of the job
interview.
CONCLUSION
From the above study it can be concluded that professional practices are very necessary
to hire a best candidate for a particular job role. In addition to this there are various skills that
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one should develop in itself to get desired position. It can be found that professional development
does not only helps employer and employee to increase their skills but it also helps in increasing
the overall quality of the organisation. In addition to this job interview is an essential part of
recruiting a professional candidate for a particular job role.one should face interview to identify
the strength and weakness of interview.
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REFERENCES
Books and Journals
Akmanova, S. V., Kurzaeva, L. V. and Kopylova, N. A., 2019. THE MODELS OF THE MEDIA
EDUCATIONAL CONCEPT OF DEVELOPING LIFELONG SELFLEARNING
INDIVIDUAL READINESS. Медиаобразование. (1).
Großmann, A. M., Filipović, E. and Lazina, L., 2016. The strategic use of patents and standards
for new product development knowledge transfer. R&D Management. 46(2). pp.312-325.
Korompot, C. A., 2017, September. Teaching Methods used by Professional EFL Teachers of
High School Level in Makassar. In Seminar Nasional Lembaga Penelitian UNM (Vol. 2,
No. 1).
Mantshiu, S. R., 2017. Legislative interventions for educators in ensuring the right of access to
quality education in South Africa (Doctoral dissertation).
McLaughlin, N. P., 2015. Empowering women through professional and personal development
via the Empowering Women Workshop Series (Doctoral dissertation).
Mihaela, N. A. and Cristina, I. G., 2015. A research on the educational counseling and career
guidance in Romania. European Scientific Journal, ESJ. 11(3).
Mills, S. L. and et.al., 2018. Intercountry Consensus Building: Lessons From Developing a
Chronic-Conditions Self-Management Support Framework. Health promotion
practice. 19(4). pp.613-620.
Muñoz, H. C. Z. and Bermello, J. I., 2017. The lack of improvement in professional development
for language teachers: A review of local research. Revista Científica Ciencia y
tecnología. 2(15).
Neukrug, E. S., 2016. Theory, practice, and trends in human services: An introduction. Cengage
Learning.
Soumyaja, D. and Alexander, L., 2016. A Study on The Influence of Personality Traits on
Entrepreneurial Intention among Working Professionals in the Indian Technical
Organizations. Pac Bus Rev Int. 9(5). pp.12-19.
Soumyaja, D. and Alexander, L., 2016. A Study on The Influence of Personality Traits on
Entrepreneurial Intention among Working Professionals in the Indian Technical
Organizations. Pac Bus Rev Int. 9(5). pp.12-19.
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Suleiman, N., Othman, Z. and Ahmi, A., 2017. Corruption: A Combat Without Bullet, The
Nigerian Economic and Financial Crimes Commission’s (EFCC) Perspective. Asian
Journal of Multidisciplinary Studies. 5(7). pp.200-210.
Online
HRprofessionalism.2019[Online].AvailableThrough<https://www.cipd.co.uk/knowledge/
strategy/hr/hr-professionalism-report>
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APPENDIX
Job description
Company Hilton Hotel
Post HR manager
Location London
Responsibilities Hiring and retaining employees
Managing administration work
Salary management
Conflict resolution
Report to HR head
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