Employability Skills Report: HR Manager Role at Marriott International

This report delves into the essential employability skills required for an HR Manager, using Marriott International as a case study. It begins by identifying the strengths needed for the role through the lens of Clifton Gallup and Johari's Window theories and then applies these elements to career aspirations. The report provides an overview of Marriott International and Hazlitt's, examining their histories, values, and ethics, and how these align with the author's own skills. It explores the role of networking in commercial awareness, reflecting on networking events attended. The coursework also includes a detailed job description for an HR Manager, identifies relevant professional qualifications, and provides a CV example. Furthermore, it reflects on the interview process, specifically the STAR method, and concludes with a self-reflection on the learning experience.

Employability Skills

INTRODUCTION.................................................................................................................................4
COURSEWORK 1................................................................................................................................4
1. Identify strength of desired career by critically appraising elements of Cilfton Gallup strengths
and Johari’s Window theories............................................................................................................4
2. Apply elements of theories for achieving career aspirations..........................................................5
3. Companies along with their history, values and ethics..................................................................5
4. How do elements of each company’s value and ethics align with yours?.....................................6
5. How networking can help in becoming more commercially aware of your sector?.......................6
6. Reflect on the networking events you have attended and the experience.......................................7
COUSREWORK 2................................................................................................................................7
1. Job Description.............................................................................................................................7
2. Identify a professional qualification you could acquire alongside your degree to be the preferred
candidate for this job.........................................................................................................................8
3. CV.................................................................................................................................................8
4. Reflect interview process and how well you are able to apply the STAR method.......................10
5. Reflection....................................................................................................................................11
CONCLUSION...................................................................................................................................11
REFRENCES......................................................................................................................................12

INTRODUCTION
Skills are founded in every individual out of these are some employability also which is
necessary for getting better future opportunities. HR division is an essential part of an
organisation. There are various roles and responsibilities of the HR manager such as
managing the full recruitment cycle, providing information and guidance to the employees
and managing annual salary review (Benson, Morgan and Filippaios, 2014) . This report will
help in better understanding of the roles and responsibilities of the HR manager Marriott
International. Also, various methods of conducting interview would be covered in the
discussion such as STAR method, etc..
COURSEWORK 1
1. Identify strength of desired career by critically appraising elements of Cilfton Gallup
strengths and Johari’s Window theories
Every individual have some strength which help them in becoming employable. In
Marriott hotel vacancy of Human Resource manager also requires some skills as well as
strength so that they can perform roles and responsibility in easy manner (Jackson, 2014)
(Collet, Hine and du Plessis, 2015). There are some theories given by the author which specify
strength of HR manager in respective hotel are explained below with the implementation of
Cilfton Gallup and Johari’s Window theories.
There are some strength involved in the Cilfton Gallup theory these are focusing,
responsible and communication which is required in individual for becoming an perfect HR
manager. Because human resource manager have to focusing towards the Hotel so they
manager can easily identify needs or requirement and fulfil these for better operations.
Moreover, there are several responsibilities which need to fulfil such as employees benefits,
filling vacant positions through recruitment and selection and so on (Tsitskari and et.al., 2017).
Whereas, communication skill is also required because first step of interview is taken by the
HR manager of the company.
Johari’s Window model hep individual in improving their perceptions on other.
Through this model human resource manager of Hotel Marriott can enhance their skills and
brush up strength which is necessary for remaining in competitive business environment.

2. Apply elements of theories for achieving career aspirations
Cilfton Galup theory have several strength out of which some are Focusing,
responsible and communication which is required in individual who is applying for the
position of human resource manager (Asiri, Greasley and Bocij, 2017). As an, HR manager is the
hotel Marriott I need these three strength in me which is build by the implementation Cilfton
Galup theory in my daily life. Whereas, Johari’s Window model also assist in the same
manner by providing better future opportunities in the area of HR because it help in
improving my perception towards other people which is necessary for placing right person at
right place as per the required qualification.
3. Companies along with their history, values and ethics
Hospitality is a vast industry. There are many companies serving in this field. Marriott
International and Hazlitt’s are the two example of hotel industry.
Marriott International
It is an American multinational hotel company which provides hotels and lodging
services in 127 countries in more than 6,500 properties across the world.
History- Marriott was founded by John Willard Marriott in 1927. However, Marriott
International was formed in 1993 during the time when Marriott Corporation split into 2
companies by the name of Marriott International and Host Marriott Corporation (Pusey-
Murray, Daly and Stewart, 2018.). In 1995, it was the first hotel organisation to offer online
reservation services to its customers across the world. This was done with the help of
MARSHA which stands for Marriott’s Automatic Reservation System for Hotel
Accommodation.
Values- Marriott International believes in putting people first. Providing excellent services is
their core value. Additionally, the respective hotel believes in embracing the change in order
to cop up with the latest trends and provide the services as per the changing needs.
Ethics- The safety and security has always been the top most priority of Marriott. The
security procedures and risk assessments are reviewed on frequent basis. The staff members
are trained to respond quickly in threatening situations.
Hazlitt’s

It is a townhouse hotel which is located in London, UK. It is a boutique hotel with the
total number of 30 rooms and 4 floor count. The rooms are designed with four poster beds,
antique and old paintings and claw footed baths.
History- Hazlitt’s is owned by Peter Mckay and Douglas Blain. The hotel property was
named after the essayist William Hazlitt who died in 1830. The hotel is very much popular
amongst the writer, actors, models and artist due to its heritage. Hazlitt’s also received an
award of Cesar Award for London hotel of the year in 2002.
Values- Hazlitt’s concentrates on providing civilised surroundings, old fashioned hospitality
and friendly services (Rao, 2014). The hotel organisation also focuses on the location of the
hotel which should be near the important attractions of the city.
Ethics- The staff members of the hotels have been trained to manage any contingencies.
Additionally, there are all the security equipments present in the hotel such as fire
extinguishers, emergency numbers, etc.
4. How do elements of each company’s value and ethics align with yours?
Ethics and value of above mention hospitality organisation are aligning with my
employability skills and strength. Because all these are related to work of Human Resource
manager within organisation. Thus, all these help me in doing my work in more better
manner as well as also in doing recruitment and selection process in correct manner by
putting right person at right place.
5. How networking can help in becoming more commercially aware of your sector?
Networking is related to the entire procedure of creating and utilising computer
networks, related to hardware, protocols and software, including wired as well as wireless
technology. It includes the application of theories from various technological fields, like IT,
computer science and computer/electrical engineering. Networking simply means the any
tool through which data and information can be share with the help of any tool and technique
such as advertisement, social network, telecommunication and so on. Most important is that
individual can gain knowledge about everything with the help of networking. Such as new
vacancies related to Human Resource sector also. Along with this, it provides information
related to any updating is hospitality sector because implementing new thing is necessary so
that better results can be gained in future by the Marriott Hotel.

6. Reflect on the networking events you have attended and the experience
Networking is important because it help in easy transferring of any data as well as
information. Moreover, through networking tools and techniques I find out the Human
Resource manager vacancy of Marriott Hotel.
COUSREWORK 2
1. Job Description
JOB TITLE - HR Manager JOB
CATEGORY -
Administrative
DEPARTMENT/
GROUP -
Management JOB
CATEGORY/
Req# -
15/GGI4- management
LOCATION - United kingdom TRAVEL
REQUIRED -
Travel Required
LEVEL/ SALARY
RANGE -
Grade A/ 6.5 to 12 POSITION
TYPE -
Full time
HR CONTACT - HR Contact DATE
POSTED -
14-11-2018
WILL TRAIN
APPLICANT -
Will Train Applicant POSTING
EXPERIENCE
-
15-12-2018
EXTERNAL
POSTING URL -
LinkedIN
INTERNAL
POSTING URL -
Management
APPLICATION ACCEPTED BY -
Fax or E- Mail -
[e-mail]
MAIL -
NAME -
Company Name
Address -
City, ST ZIP Code
Job Description -
To provide an effective and efficient and secretion administrative service within the hr
department. must be friendly with the deadline wish list, managing a high volume challenging.
he/she should be very creative and understand to manage the time
 Analytic the situation and basic accepting of management guidelines
 Good communication skill and have a strong convincing power.
 The employee should have some own creative opinion. Employee have self-motivated
and have a strong personality with the knowledge of updating HR software.
 To maintain and develop the HR policies

 Prepare information and input of salary budget
Education and qualification required -
 Master in business administration or higher qualification in human resource from
reputed nation or international institute
 Minimum age is 24 and the maximum age limit not more than 52
Preferred Skills -
 Multitasking personality
 Negotiations skill
 Good communication skill
 Discrete and ethical
 Conflict management and problem solving
 Adaptive
 Organized
2. Identify a professional qualification you could acquire alongside your degree to be the
preferred candidate for this job.
Employability skills are required in the candidate apart from qualification for
applying several job positions (Messum and et.al., 2016). Vacant job position is for Human
Resource manager in the Marriott Hotel and for acquiring this post there is requirement of
some skill apart from the degree. Role of HR manager is management of entire hotel,
responsible, focusing, problem solving, recruitment and selection, employee’s benefits and so
on. I have some of these skills in me which can help me in filling vacant position in the
respective company.
3. CV
XYZ
ADDRESS: 10, Down street, London
MOBILE NUMBER : +44
12345
E-MAIL: [e-mail]
Objective:

To secure position requiring innovative, challenging employment that will utilize my
education and professional skills to excel the organisation.
Personal Summary:
I am an experienced Manager who is familiar with all the best HR practices and strategies,
and who knows how to successfully apply them in the workplace. I have an experience of
handling and developing HR teams which can help in enhancing recruitment campaigns. On
top of this I have excellent organisational skills, along with a capability to create at all levels
of the HR organization a highly engaged workforce. Right now I’m looking for a suitable
position with your company in order to enhance my career growth along with the progress of
the organisation.
Work Experience:
6 year of work experience working as a human resource manager since 2007.
Job Responsibilities:
 Managing the full recruitment cycle.
 Providing information and guidance to the employees.
 Managing annual salary review.
 Ensuring the companies policies and procedures are updated.
 Developing HR policies
 Planning and training the new staff members.
Key Skills:
 Sound knowledge of employment current laws.
 Experience of interacting with all the members of the company.
 Sound knowledge of planning and budgeting, performance management and HR
management.
Academic Qualification:
 Central Birmingham University – Human Resources Degree 2003 – 2007
 Aston College - HND 2001 – 2003
 Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)

Hobbies:
 Travelling
 Listening to music
 Sketching
4. Reflect interview process and how well you are able to apply the STAR method.
Star method is an acronym of situation, task, action and result which are used by the
interviewers to collect the data about the capability of the candidate. The situation includes
mentioning the recent situation that was faced by the candidate. Task helps in understanding
the goals of the interviewee (Suleman, 2016). Action helps the interviewers understand the
task and reason behind it. Last but not the least is the result which was achieved from the
tasks. To understand it better, an example of my interview in hotel Marriott is given below:
Interviewer- Good morning, please sit down.
Me- Good morning sir.
Interviewer- Tell me something about yourself.
Me- My name is xyz, I have a work experience of 6 years as an assistant HR manager in abc
Hotel Company. I am looking forward to work with your company on a post which will
compliment my work experience.
Interviewer- What was the last situation that you faced in the company.
Me- There was a candidate who wanted to go on a sick leave for 10 days on peak business
time. So, in order to provide a sick leave and not hamper the productivity. I immediately
hired a person on temporary basis and provided the candidate leave to rest.
Interviewer-Where do you see yourself in 10 years?
Me- I see myself as an HR director of your company.
Interviewer- What is more important to you, career growth or family?
Me- I believe both are important part of my life and I can’t choose one out of them.
Interviewer- Alright, you may go. The results will be sent through mails and you might
receive a call for further discussion.

Me- Thank you.
5. Reflection
For the post of HR manager is the Marriott Hotel there is requirement of several skills
such as problem solving, team management, responsible, focusing, recruitment and selection,
employees benefits and many more. Some of these are in me but there are several which need
to be developing so that I can perform role of HR manager in Marriott Hotel perfectly. Below
mention are some of my weakness which need to be developed :-
 My presentation skills are not much good but I am working on it. Because for new
candidates induction presentations are given by the HR manager of the business.
 I don’t have knowledge related to any financial term but it is necessary because in
recruitment ad selection process fund is required. If I have knowledge about all these
then I can take proper decision related to financial terms also.
These are some skills which I need to develop so that me as an HR manger can perform
my work in better manner.
CONCLUSION
From the discussion above, it can be concluded that for getting better job position in
the organisation related to any sector there is requirement of employability skills. Moreover,
the role of HR division is very important in an organisation. Also, the report helps us
understanding various tools that are used by the interviewers to conduct the interview in order
to understand the capabilities of the candidates. The report also helps in studying the ethic,
values and history of two well known hotels.

REFRENCES
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