Employability Skills Report: Improving Performance at Travelodge

This report provides a detailed analysis of employability skills, specifically focusing on the role of an HR manager within the Travelodge travel company. The introduction defines employability skills and their importance, followed by an examination of the HR manager's responsibilities, including remuneration, performance appraisals, and time management. The report then analyzes the effectiveness of the HR manager against defined objectives, suggesting improvements through training, motivational techniques, and performance reviews. Furthermore, it explores various motivational techniques, both financial and non-financial, to enhance employee performance. The report also addresses problem-solving related to work, focusing on communication, team dynamics, and strategies to improve labor turnover within an organization. The report concludes with a summary of the key findings and recommendations for improving employability skills and overall performance within the Travelodge organization.

EMPLOYABILITY SKILLS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1: Set of own responsibilities and performance objectives.................................................1
1.2: Analysis of Own effectiveness against defined Objectives.............................................3
1.3: Suggestion for improvement...........................................................................................3
1.4: Use of motivational techniques to improve quality of performance...............................5
TASK 2............................................................................................................................................6
2.1: Solution to the problems related to work........................................................................6
2.2: Communicate various variety of styles and appropriate manner at different level.........7
2.3: Determine effective time-management plan...................................................................9
TASK 3..........................................................................................................................................10
3.1: Role of people in a team and how they can work together to attain shared goals........10
3.2: Analysis of team dynamic.............................................................................................11
3.3: Suggest best alternative ways to complete task and attain team goals..........................12
TASK 4..........................................................................................................................................13
4.1: Evaluate tools and method for developing solution to the issues..................................13
4.2: Develop an appropriate strategy for resolving problem of labour turnover in an
organisation..........................................................................................................................13
4.3: Potential impact on the business of implementing the strategy....................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Employability skills is an important set of achievement, personal attributes and effective
understanding that would make an individual more likely to earn employment. To become more
successful in their selected occupation, it is necessary to make utilisation of own skills and
ability in more effective manner. It is a transferable skill that are required by an individual to
start doing a job or get employable. Likewise, with positive technical understanding and
knowledge which is often outline a wide range of skills that a business expects from their
worker or employees (Chalamwong, and et. al., 2012). This project report is all about providing
specific information about wide range of own responsibility and performance aim towards
“Travelodge travel company”. Building interpersonal and transferable skills that are needed in an
organisation is discussed positively in this report. Apart for this, dynamic of working with other
roles of people in team management is explained by recommending best alternative ways.
Certain crucial strategies related with development of strategies for problem solving is
mentioned under this report.
TASK 1
1.1: Set of own responsibilities and performance objectives
Definition: HR manager is the one which plays an important role in fulfilling the
requirements of human resources within an organisation. It can be done through recruitment and
selection programs where large number of applicants applied for the vacant jobs.
Human resource manager is considered as a significant part of the company. The HR
manager has the duty to manage the human resources of the company in an efficient and
effective manner. This assists the organisation in increasing the all over performance and
operations. The skills which the HR manager possess assists the company in maintaining healthy
relationships with the employees of the company which in turn helps the company in attaining
organisational objectives in much effective manner. Travelodge company which is indulged in
providing tourism services has appointed a newly HR manager in the company for managing
operations. This is the obligation of the HR to find out their own set of responsibilities in the
organisation and set the performance standards to achieve them (Cunningham and Hillier, 2013).
Own Responsibilities of HR manager:
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 Remuneration: This is the considered as the most crucial responsibility of HR manager
to determine appropriate remuneration to employees as per the job designation and their
skills. The HR manager must also provide incentives to the employees as the
responsibilities allotted to them in addition to their daily work. It is important to build
direct and indirect relationship among every employee so that better outcomes can be
attain in near future (Dhar, 2012).
 Performance appraisal: It is also the duty of the HR manager to check the performances
of the employees as per the per defined standards and check for variations, if any and
then taking corrective actions. This is considered important duty because it contributes in
increasing the performances of employees.
Performance Objectives:
 Maintaining Healthy relationships among employees: The HR manager must focus
on maintaining good relationships among the employees of company who are working
together. This Improves the coordination among them and enhances the operations.
Different objectives which are required to achieve as HR managers of Travelodge
includes monitoring performance objective, providing bonus to employees for the good
performance.
 Time management: It is vital for the HR manager to make complete look over all
employees to perform their work as per the mentioned time limits. It is an important art
of arranging various transaction in systematic manner.
(Sources: Peterson Tumwebaze, 2017)
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 Job description: this is considered as a document which describe the task and project
related duties and responsibilities for a desired designation and position. It contains the
qualification, specification, skills, job and a salary.
1.2: Analysis of Own effectiveness against defined Objectives
The HR manager of Travelodge has various responsibility which he has to consider at the
time of running business. All of such functions performed by him plays a significant role in
attaining objectives. The Manager should perform his duties effectively in order to make the
functioning of the company smooth. The effectiveness of the HR manager affects the functioning
of employees and organisation in following manner:
Determination of strategies and policies: HR manager must be effective in determination of
the policies and guidelines as per the code of conduct which the employees of the company are
required to be follow. The Employees need to work as per the mentioned norms or policies
that are prescribed by Travelodge company.
Communication: This is the skill of the HR manager which they must possess in order to
maintain the healthy relationship with the employees. This in turn increases the performance
of the company by enhancing the operations. Travelodge effectiveness can only be attain in
case they used to communicate their role and task with each other.
Appropriate administration at office premises: This is the crucial duty of the manager of
the Travelodge company for managing the operation at the workplace in an efficient manner
and provide them better assistance. The Travelodge company have to provide effective safety
to its employees at the premises so that employees can deal with all kind of issues.
Individual appraisal system: It is necessary for an individual to make use of appropriate
performance appraisal techniques to attain maximum objectives in allotted time period. It will
be more effectively helpful for each employees to analyse their own ability and skills in better
manner (Durrani and Tariq, 2012).
1.3: Suggestion for improvement
There are various important methods that are helpful for the purpose of maintaining
overall performance are mentioned underneath:
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Providing training and development: It is utmost important tool and techniques that is
presented with HR manager of Travelodge company to formulate new skills between employees
and their overall performance. Such kind of method used to provide individual and other staffs
an appropriate direction to get valuable amount of results in coming period of time.
Motivational techniques: This seems to be primary motive of HR manager of
Travelodge company to implement various moral boosting method to increase enthusiasm
among employees. This will help the employees to perform their job more effectively for longer
period.
Review management: It is necessary for the department to make continuous reviews
from employees about their job satisfaction and work load. This will assist every department to
plan effectively in coming time. It can only be done by HR manager of Travelodge company. By
summarising all reviews, manager must be reliable position to make decision about operational
activities those are going to be performed in coming time.
Judgemental data: It is important to make proper judgement regarding any kind of
decision that are affect the profitability position of the company. For this purpose, HR manager
need to considered following aspects:
 Rating method: It is known as one of the effective method which is related with
equitable techniques that is used to compare it with other for appraisal. The performance
would have ranked on scale with 1 to 5.
 Paired comparison: It is one of the best appraisal method which will be used for
evaluating each employee’s performance and their job related matter. It is job evaluation
method which is used to done by taken other employees performance (Gbadamosi and et.
al., 2015).
Requirements:
 Rewards and compensation: It is a method of brining motivation and self confidence
among staff member by giving rewards on the basis of their performance. It maximises
their working behaviour and satisfaction level at office premises.
 Flexible working options: HR manager may take decision regarding fixing working
hours according to their employees needs and demand which increases their performance
and satisfaction level. Like, some employees prefer to work in night shifts, whether other
in day shift.
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1.4: Use of motivational techniques to improve quality of performance
Motivation: It is considered as an abstract of having desires and needs which affected by
internal and external factors and promote human actions to active desired goals and objectives.
Motivation is one of the effective tools which will assist every employee to perform their
job effectively with an organisation. Increasing motivation at the workplace which can used to
make modification, raise moral and increase profitability of Travelodge company. There are
various common techniques that is used for getting employees energized for their work within an
organisation. HR manager of Travelodge company need to make use of appropriate techniques to
improve performance of the employees. All the tools are taken into account for stratifying
various personal and professional requirement of employees within an organisation. Two of the
important motivational tools are utilised by Travelodge company to increase moral of employees
are related with financial and non-financial. Both of these techniques is mentioned underneath:
Financial motivational techniques: It consists of various additional benefits in the form
of remuneration, allowances and bonus which is paid in terms of money. This used to motivate
them towards their work. It will have used to build direct relationship among efforts and reward
system provided to the employees. Some sort of examples as financial terms is, incentive pay,
gain sharing, stock option and other retirement benefits.
Non-financial techniques: It is a kind of effective techniques that is appreciate and push
the employees to work effectively in coming period of time. It can be related with official assets
which is provided to employees for personal use.
 Appraisal of motivational theories and techniques: It act as one of the important
motivation for employees to make modification in them to increase productivity of
Travelodge company. it can only be rectifying by providing clear goal to them.
 Reward and incentives: It has been seen the with the help of valuable amount as
incentive for their work performance and reward for their good work they get motivated
in coming time.
 Manager roles: The role of manager is to make utilisation of various aspects or demand
of employees before making any kind of decision. The role must be clear what to do to
boost the morale of employees must be define.
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TASK 2
2.1: Solution to the problems related to work
Problem
 Lack of motivation and team spirit among employees and staff members is the main issue
faced by the Travelodge company. It creates large communication gap and conflict
among the employees of organisation.
 Lack of technical experience and knowledge subject to operate the client support system
in Hotel.
There are various tools used to sort out the issues which are defined as above. Some of the tools
are mentioned below
 Problem Analysis: It is necessary to determine all the issue those are arises at the office
premises which is related with office politics, communication gaps and lack of moral. To
deal with all these issues, HR manager of Travelodge need to build ethic, values, norms
and beliefs adhered by all employees.
 Researching changes: This largely impacts the decision making capability of the
organisation thereby impacting the overall performance. This issues are originating in the
company because of the different backgrounds of the employees and cultural differences
among them. This also creates the variations in the thinking of the employees.
Generating and choosing a Solution: The HR manager has chosen to adopt six hats
strategy coined by Edward De Bono's for solving the work related issues. These are as
follows:
 As per the white hat rule states that you have to focus on the available data. They have to
check on the given information and analyse historical trends and check that what can be
interpreted from that.
 The Red hat rule implies that, you observe the problems using your intuition, emotion
and gut reaction. The manager should also consider how the employees will react to it
emotionally. And understand the perspectives of others who may not understand your
reasoning.
 Black hat is considered as a most powerful hat which will be utilised for analysing the
issues and check where the personnel’s are causing problems and finding solutions for
them.
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 The red hat implies and shows the intuitions and feelings. This assist the employees of
the organisation in sharing their likes, fears, dislikes, feelings, hates and love.
 As per the green hat rule, the focus is on the creativity of the workers. This will include
the possibility of generating innovative ideas and possibility of expressing the new
concepts.
 Yellow hat signifies optimism and brightness. This hat deals with the exploration of the
positive and probe for the benefit and value of the organisation (Gravells, 2010).
2.2: Communicate various variety of styles and appropriate manner at different level
It is essential to make proper communication among each employees those are working in
an organisation to attaining their aims and objectives in effective and efficient manner. Some of
them are mentioned underneath:
Effective communication: It is categorising into two important part. Some of them are
discussed underneath:
 Verbal: The sharing of data among individual through using mode of face to face
communication. It is more fastest way to convey message to other employees.
 Non-verbal: It is one of the most reliable mode of communication that is done through
wordless cues. It consists of pitch, speed, tone and volume of voice. Use of body
language is vital part of this communication that used to provide gesture and posture of
employees.
Formal: It flow in both ways, vertically or horizontally. It is types of verbal presentation in
accordance with professional rules and processes. Formal feedback will help Travelodge
company to resolve all the issues that are affecting the performance of employees in proper
manner.
Informal: It is basically related with unsanctioned informal exchange of information among
members and flow in right direction. By taking verbal information about other employees from
their colleagues is the right option with the manager.
Interpersonal skills: There are various types of skills that are carried by employees in
Travelodge company. Some of them are mentioned underneath:
 Personal effectiveness: It is said to be effective means of resources that are related with
individual talents, strength and time they are giving to Travelodge Ltd.
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 Working with other: This seems to be one of the valuable techniques which will be
taken into account for delivering specific outcomes to an organisation with working in a
team.
 Use of initiative: It is important that which employees is taking steps as initiative to
perform any kind of job in Travelodge company in managing their resources. It will be
further profitable for that particular employees. Negotiating skills: It is used to maintain a positive working relationship with those that
consists of any issues related with salary, bonus or working hours (Jones, Torezani and
Luca, 2012).
Letter
Address:
Date: July 10th, 2018
The Senior management
Travelodge Hotel, London
Respected Sir,
As per the above research it has been analyse two major issues are faced by the Hotel such as
lack of motivation and team handling ability and lack of technical knowledge. It entirely affects
the overall profitability as well as reputation at the same time. The best solution for this is to
provide valuable training and development program to different staffs and employees to
increase skills and knowledge properly. With the help of effective communication mode, they
can easily be able to deal with the issues of team handling and motivation among staff
members. By providing effective technical knowledge and skill program reading customer
support system the technical issue can be solved in effective manner. those are arises within the
department. The Travelodge hotel need to review the performance on regular basis so the future
issues can be resolve. Kindly considered all the related aspect into this matter.
Sincerely
Name
Memo
Travelodge Hotel
To: All staff members
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From: Superior
Date: 7th July 2018
Subject: Problem in the organisation
As it has been found that lack of motivation and team handling ability and lack of
technical knowledge are the major issues in the Travelodge hotel. This memo is being prepared
accordingly. It has been analysed that there are certain employees or worker working with the
hotel but without having lack of skills and experience regarding digital technology they are not
able to cop up with current situations. This seem to be resolve only through providing
appropriate training and development to them so that they can face all the difficult situations
comes in front of them. In this particular process, manager need more time to trained people in
more effectively. Apart from this, organisation or other supervisor need to provide monetary
benefits, allowances, services and benefits are main elements considered as motivational
factors. Customer support system training and development program is required for their
valuable support so that they can groom in faster manner.
2.3: Determine effective time-management plan
It is utmost important for every business organisation to make proper utilisation of time in
their daily operation. Travelodge is one of the effective company which will be helpful to attain
maximum outcomes in near future time. Time management seems to be reliable process of
planning and exercising positively to control of time that are spent on particular activity. Some of
them are:
 Prioritising workload: It is the primary steps which is taken by Travelodge company to
collect all list of tasks that are allotted to employee. It will be providing assess value to
their work in proper manner.
 Setting work objective: It is crucial to set structure for organisation team clearly so that
better outcomes can be attaining at right time. This seems to be done by taken into
account the future growth.
 Making and keeping appointments: It has been found that, this is never being stressed
effectively that if Travelodge company used to make an appointment or confirm total
attendance to future activities.
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 Working steadily rather than erratically: It is crucial to make utilisation of steadily
that can assist in better outcomes for Travelodge company. Becomes, it will provide
healthier results in coming time. By motivating them with extra benefits it is tried to keep
them align with tasks and projects.
 Time for learning: The time management used to focus on continuous learning of all
department roles and job so that they can early transform in case of any contingency
(Kong and Yan, 2014). It is required to set a particular deadline to complete the training
program of customer support system.
 Providing training and learning programs on timely basis bring motivation among the
worker to perform using advance and modern systems such as MIS.
 Motivation theories such as Herzberg theory need to adopt at the workplace in order to
bring unity among the employees to work in a group.
TASK 3
3.1: Role of people in a team and how they can work together to attain shared goals
Working with other: It is important for the department to perform their work effectively
with the other one so that better outcomes can be generated in near future time. It consists of
various aspects those are helpful in Travelodge company.
Team: It is known as group of employees that have at least certain collective activity and
where the members are liable to regulate mutually the collective tasks.
Nature and dynamic It is necessary aspects those are unconscious forces that influence
the overall direction of team behaviour and their performance. It is formed as per the nature of
team works, personality with the team or working relationship with other.
Group work: It is said to be one of the most common activity need as interdepended
works and successive into actions.
Nature: It is considered as one of the effective system of dynamic that is related with
psychological aspects that used to occur with any group or social community. It is related with
core for determining sexism as well as other forms of social
Belbin 9 team roles types:
 Plant: It is related with an individual that introduce latest idea about their work within an
organisation.
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