HR Management Report: Skills, Development, and Performance Analysis

This report provides a comprehensive analysis of human resource management, focusing on the critical skills, development, and performance aspects within an organization. It begins by identifying the essential knowledge, skills, and behaviors required of an HR manager, emphasizing leadership and communication abilities. The report then delves into personal skills audits and the creation of personal and professional development plans, using SWOT analysis to assess strengths, weaknesses, opportunities, and threats. It contrasts organizational and individual learning, training, and development, highlighting their differences and importance. The report further explores the need for continuous learning and professional development, emphasizing its role in employee engagement and achieving competitive advantage. It concludes by examining different approaches to performance management, offering practical insights into effective HR strategies. The report uses Whirlpool as a case study to illustrate key concepts and provide real-world examples.

DEVELOPMENT
INDIVIDUAL, TEAMS
AND ORGANISATION

Table of Contents
INTRODUCTION...........................................................................................................................3
P1 Knowledge skills and behaviour required by HR manager...............................................3
P2 Audit of personal skills and personal and professional development plan.......................5
P3 Difference between organisational and individual learning, training, development.........6
P4 Need of continuous learning and professional development............................................8
P5 Role of high performance working in employee engagement and competitive advantage9
P6 Approaches to performance management.......................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Competition is the biggest risk for the organisation and it is being increasing day by day.
In order to sustain in the competitive market, venture need to implement different strategies of
human resources by which their employees can become that much capable in order to attain
competitive advantage. In that way, human resource manager plays very significant role in the
organisation in order to gain competitive advantage. For this report, Whirlpool have been
selected which is an American multinational company. The annual revenue of the venture is $20
billion. The report includes the importance of continuous learning and professional development.
With that it also includes different approaches by which organisation can ensure the performance
of employees.
P1 Knowledge skills and behaviour required by HR manager
HUMAN RESOURCE
In the filed of management human resource play a very important role. Because all the
company work handle by a human resource team (Woodcock, 2017). Human resource are the
people who make up the workforce of the organization, business sector and the economy.
Human resource department play a very important in each organization or say that human
resource management. Human resource management play a very important role in every
organization and roles are as follows:
 Lobar low
 administration
 employee benefit
 recruitment
Knowledge of new HR
 Expend your network with social:- New HR meaner or HR team member is very
important to exampled there nature because free to talk to any new employee in
organization and learn them about company or other members and there policies and
process etc. they can do only if they are able to expand there network with social media.

He is must be the person who is having the knowledge of environment of the business so
that he is able to cope up with this all in the effective manner. This will help him to work
in more professional manner. This kind of the activities will develop the inner strength of
the person. He should be the person who have idea about the technological equipment so
that he is able to maintain this all in the good manner. With the help of this kind of the
quality the person is able to develop his inner strength. The technical competence is very
essential in order to give encouragement to the innovation process of the firm. By treating
the all the individuals in the good manner will help to develop the sound position of the
firm. In relation to have identification about the core strength the HR is able to appoint
the skilled person so that the brand image of the firm can be sustained.
 To be a good leader:- Each and every company have HR and HR will be successfully if
they will be a good leader(Ford, 2014) . Leader ship is most important to handle the
organization (Goetsch and Davis, 2014). The whole organization depend upon HR team
or team members because team member learn new employees how to do there work and
other things. So HR will be a good team leader.
 Supervises :- How to supervise the work depend upon HR team or manger. Because HR
team will be go though all the work in the organizations etc. all things can be handle by
HR team.
BEHAVIOURS of HR
 Work co operative by others :- one of the best quality is work together or team. Only HR.
can do it work in team because hr will guide others how to do a work ,so hr will be
always co-operative (Monks and et. al., 2013).
 Manage performance in proper meaner :- HR handle all the work and see the result of that
work and mange properly in the organization to do a work.
 Give and revive constructive feedback :- one to best behaviour or say quality to give and
receive proper feedback to the whole work as well as worker. On the behalf or hr
feedback results will be done for new employees. It is a good behaviour to solve
problems by HR (Ohanga-Too, 2014).

 Established good working relationship :- HR. help to new as well as old employee to do
good working relationship. It means work in a team or sap rate will be depend on HR.
manger.
SKILLS OF HR
 Strong communication and interpersonal skills :- one of the most important skills is
strong communication and interpersonal skill because communication is important
because HR (Megginsonand Whitaker, 2017). manger or HR. team members can handle
or describe overall details about company to the new employed.
 Highly oriented
 Diplomatic and objective
 Team working :- Team working means to be work in a team or be a team leader. Because
team leader will guide all the pros and cons in the work and do work as a team (Moon,
2013).
 Multitasking ability- Human resource managers of the Whirlpool has number of
organising approaches that aids to manage the skills and proficiency capacity of
employees and the enterprise.
 Recruiting skills- Human resource professionals in Whirlpool must have power to
recognize the ability of employees to the enterprise. Thus, professional skills and
knowledge aids to select one proper candidates.
P2 Audit of personal skills and personal and professional development plan.
With the help of identifying personal skills the individual is able to know the strength and
weakness of his own ability. The personal audit of the person is depends on the area of business.
This is very helpful in relation to identify the skill gap in the organisation. This skill will b eused
in relation to have the idea about the exact situation. Human resource management is very
important for long term process of the organization. Whirlpool corporation is one of the big
brand in market sector. Whirlpool corporation is an American multinational manufacturing brand
in market for home appliance. The company has more than 1 lake employees and 70
manufacturing and technology research centres in the world.

The whole achievement with the help of employees and HR. department as well. Because
without the help of HR. department there is no possible nowadays (Reynolds, 2017).
`A complete personal skills audit appropriate knowledge, skills and behaviours. There all
the combination of all to skill, knowledge etc. are as follows.
1. Leadership ability :- one of the man reason of whirlpool corporation is leadership skills in
HR. team because without leadership quality to one can achieve success (Woodcock,
2017). Leadership means leads to the whole team or the whole organization. Leadership
is the best quality of work to achieve success in market.
2. Global mind set :- globe mind set means to achieve growth in the world. Think like
global and work on them. Whirlpool company is use that polices to achieve that success
in the world market. This is a big reasons to show worldwide.
3. Coaching :- It means to guide new employees or to coaching them for there work and
performance. This is the best quality of HR (Ford, 2014). to guide new employees in the
organizations . The work will be depend on how they guide by HR. management.
4. 3 to 5 years to relevant exp. : - Whirlpool corporation is higher only those HR. employees
who have 3 to 5 years or experience in that field. After audit of all the details this mesons
find for there growth in world market.
5. Strong project management skills :- HR. team member or HR. team have strong
knowledge of that particular projects and how to mange a project (Goetsch and Davis,
2014). What ,when , wholly , how they all answer in their mind at the time of mange
project. This will be full complete personal skills.
6. Relationship manger skills :- Relationship manger means to coordinate all the team with a
good thing. Relationship is very important to solve any problem in between work. If there
is no proper relationship there will be no work should be done on time. In whirlpool
corporation there is big aspect of relationship with each and every employee in the
organization (Monks and et. al., 2013).
7. Strategy :- In whirlpool corporation there are work will be done with the help of full
strategy. Strategy will be depend on human resources department to set a new strategy for
each new product. Strategy help to cover the whole market in world and achieve great

success in market (Ohanga-Too, 2014). Strategy will be depend on Hr. team members to
set a best planning and best organising to help to earn profit.
This all will depend after the audit of all the interpersonal skills of whirlpool
corporations.
SWOT analysis on personal and professional development plan-
With the help of this the person is able to find out his own capabilities. Therefore, the
Swot analysis is helpful in order to known the internal facts of the person.
Strength- My communication skill was effective and it has helped me a lot to deal with
organisation complexity. It helps to develop the inner strength of the person. The current path of
the success can be measured. Helpful in having clear understanding about himself. Useful in
understanding the personal traits.
Weakness- Leadership skill was not so good therefore, it was not easy to maintain the
performance graph. I always take various initiatives to covert my threats into strength so that I
can able to conduct the things effectively.
Opportunities- With the help of training the person is able to develop his inner strength. He is
able to conduct his activities in the professional manner. My managerial and leadership skill was
effective and it has given me chance to enhance my skills more effectively.
Threats- One of my threat is that I am not emotionally stable person and it threatens mu all over
performance. If person do not change his behaviour in relation to the things than it may affect the
working capabilities than it is need to be improved.
P3 Difference between organisational and individual learning, training, development.
In order to develop the person capabilities it is very essential to have the effective
learning, training and development of the person. With the help of this technique the person is
able to develop his core strength and he is able to work in the more professional manner. In this
manner the following things are need to be measured such are as-
ORGANIZING LEARNING- AN organization there is learning is very important because new
employ in the organisation human resource management team guide them increase skills and
knowledge about there organization. Human resource management guide new employees about
there culture of the organization, so new employee are comfortable them to do work in the

organization (Megginsonand Whitaker, 2017). Human resource management team are help the to
learn about overall goal and the vision of the organization. This process will be done at the of
one to one interview and all the polices related to there field HR. manger tell them. Learning is
the best way to explain new thing to any one in corporate or non corporate filed. Learning is the
man part of a human resource department (Moon, 2013). All the new employees in the
organization learning can help us to what, why, where, how, work to do be done etc.
ORGANIZATION TRAINING - Training is very important for new members in the corporate
world. Training help them to do the work in the organization. In human resource department
training is very important for new employees i.e. all the organization will be same training time
of new employee. Training is given by the senior manger to the new employs. It is compulsory to
all the new employees to training first (Reynolds, 2017). Training is important for the systematic
job rotation or say performance in future training will help them. Training help increase
productivity in the future. Training helps to skill development in the corporate sector. Training
help in the area to employees growth satisfaction in the corporate field. Training helps
employees there skills and there ability in the corporate filed. Training helps human resource
department to selected right person at the right job and the right time. Development is the main
part of there performance to focused on there future growth. Development is the process of
changing the environment (Woodcock, 2017).
ORGANIZATION DEVELOPMENT- After complete the training programmer, then the
second step is development in the corporate filed. Development will be full depend on how much
learn in training section. Development is more expansion in human resources' department.
Development are focuses on employees' growth and future performance. After development
employees identify business impact (Ford, 2014). Development help to increaser productivity
and future growth. Development helps each and every employee to enhance there corporate
world. Development is important part because if development graph is not high that means you
should not focus on training period time. There is all about the organisation human resources'
department is training, learning, development
Under this, difference between training and development has been defined in following context
as-
Basis for comparison Training Development

Meaning It is term in which employees
to entity get an opportunity to
develop their skills, knowledge
and competency as per the
desires and needs.
It means to have overall
development to carry out the
activities effectively.
Term This is for short term period. This is for long term period
Focus on To focus over the present
situation.
To consider future events.
Orientation It is job oriented process. It belongs to career oriented
process.
Motivation Under this, Trainer is source of
motivation.
The development is source of
motivation.
P4 Need of continuous learning and professional development.
Continuous learning and professional development is very significant part for every
organisation in today's era. It helps the workers to be competent in their professional life in order
to attain and adopt changes which are coming in their life. It is being a continuous process which
never stops in the life of people. A well managed continuous learning and development not only
serve advantage to the individual but also a venture and public. Continuous learning is the
process by which individual learn some knowledge and experience from their professional and
personal life in continuous manner (Goetsch and Davis, 2014). When it comes to the individual
level, it helps in expanding the capabilities of the person by regularly learning the as well as it
helps to upgrade the skills and knowledge. If the person is continuous leaning different aspects of
life, then it becomes easy for him to adopt the changes which is becoming hurdle in his or her
personal and professional life. When the person is doing continuous learning in his or her work
life then it will enhance his or her potential to creates their own assumption, methods, values,
practices and policies.
There are several ways by which person can do continuous improvement that are asking
the question on regular basis when the person is not being understand something, identify

different training and development programs and attend them, have communication with the
experience co-workers etc. Professional development is the procedure of involving the different
knowledge and skills in order to develop and involve the capabilities of the workers with the help
of different training and development programs in the organisation and outside the workplace
(Monks and et. al., 2013). This can be done with the help of observing the different people who
have very large experience and knowledge. It helps the person to build and maintain their morale
by which they can achieve high quality or working in the venture. This is also termed as staff
development. Importance of professional development and continuous improvement are as
follows:
Helps to build team: A good team does not mean that the team is working in effective and
efficient way but it means that when the every individual grow together and have effective skills
to achieve the personal as well as group goal. Professional learning and continuous improvement
helps the person to have those skills which helps the person to work in group with their effective
capabilities (Ohanga-Too, 2014). It helps in the growth of business as well as encourage
individual development.
Employee retention: Human resource plays very significant role in the success of organisation
and for human resource department, employee’s retention plays very important role. It is known
that there are several factors internally and externally which influence the organisation to adopt
changes. Several employees resist change and if the employees are forced to adopt it, then they
leave the organisation and this is the biggest reason for the employee retention. Human resource
management should organise different training and development programs which helps the
person to develop their skills and abilities as well as have continuous improvement in order to
adopt change and reduce employee retention (Megginsonand Whitaker, 2017).
Employability in the future: Promoting the growth, professional development and continuous
learning help in setting up candidate for next step focusing on professional development. This
will help the individual to move towards the next level. Thus, it becomes easy for the person to
have promotion in the organisation.
P5 Role of high performance working in employee engagement and competitive advantage
High performance working process is the integrated part of the human resource
management but it is also being the separate part of the organisation. This section includes

several aspects of the human resource management that are selection, training, performance
appraisal compensation etc. this the practice which is made by the employer so that they can
increase the involvement of the workers in the organisation strategies and responsibilities. It also
helps the workers to enhance their effectiveness and efficiency (Moon, 2013). This type of high
performance work helps the organisation to enhance their profitability and productivity of the
business. At the end it will help the venture to attract and retain large numbers of customers. It is
being said that employees can become assets of the venture when they are able to satisfy the
customers and they can become liability of the firm when they are not able to serve full amount
of satisfaction to the customers. Thus, it is very significant for human resource department to
implement high performance working process in the firm.
While execution of this process or technique helps the venture to create loyal customers,
this is because the firm is able to fulfil their all the commitments. It will help the employee to
have the highest level of job satisfaction because they find the favourable environment where
they can work in comfortable manner. Whirlpool is very effective in implementing this tool and
this is the reason they are very good in building good relationship with the employees and
turning workers into their assets (Reynolds, 2017). This have very great impact over the attitude
of the employees, it helps the venture to create positive behaviour and attitude in the organisation
and related to all the members of the firm. Citizenship behaviour and High performance working
process have direct and indirect impact over the performance of employees. This HR practices
have major impact on the performance and attitude and behaviour of each individual of firm.
Ultimately it has great impact over the performance of the employees and organisation. Other
than that it helps the venture to create healthy and favourable environment in the company.
Proper investment in selection, training, recruitment, information sharing and performance
management help in higher service quality and performance (Woodcock, 2017).
When it is being discussed about the selection of employees, human resource
management analyse the all the application of the different people who are being hired in the
organisation. It is very significant for the venture to analyse the person in proper way so that they
can find that their abilities, skills, knowledge and experience is matching to the job
responsibilities and duties. If the person is not able to fulfil the responsibilities, then the
investment which is made by the venture in that person will be wants (Ford, 2014). Thus, it can

be said that it is the initial stage where human resource management need to be very aware about
the person who is being appointed.
Other than that when it comes to the training of all the employees in the organisation, the
venture need to manage that all the training and development programs in such a way that it
enhance the skills and ability of the workers so that they can work in effective and efficient way.
This practice plays very major role in the high performance working process because when the
employees are given proper training then they can adopt the different changes which is being
coming from internal and external factors (Goetsch and Davis, 2014). Change is the biggest
reason for which the employees need training and development program and if the employees are
forced to adopt the change then they will leave the organisation and this will enhance employee’s
turnover.
When it is being discussed about the performance management, it also significant part of
the high performance working process. Performance management is the tool by which
organisation analyse the skills and ability of the workers and how much they are productive. If
the employee is producing less but have capabilities, then it need to be enhanced (Monks and et.
al., 2013). Thus, it is very significant for the human resource department to analyse the
performance of every individual in the organisation. Other than that management of performance
need to be done in order to find that what type of training and development programs need to be
managed by the venture in order to bring optimum level of efficiency in the working of
employees.
P6 Approaches to performance management
Performance management is very important part of human resource management, as it
helps the employer to find that how much the employees are productive and how does their
effectiveness and efficiency can be enhanced (Ohanga-Too, 2014). There are several ways by
which organisation can measure the performance of the employees, that are as follows:
Collaborative approach
There are several departments in the organisation such as human resources, production,
sales, marketing, operations, finance etc. All the departments have their own resources which
includes man power as well. Employee are key resource of every department which helps in
departmental success. With that these departments are inter-related together and working of all