Report on Developing HR Professionals, Teams, and Organizations

This report provides a comprehensive analysis of HR practices, focusing on the development of individuals, teams, and organizations, using Whirlpool as a case study. It begins by outlining the essential knowledge, skills, and behaviors required of HR professionals, including the importance of policy knowledge, government regulations, problem-solving, and communication. The report then presents a personal skill audit and professional development plan designed to address identified strengths and weaknesses, aiming to enhance skills in areas such as government laws and communication. Furthermore, it differentiates between individual and organizational learning, training, and development, highlighting their respective roles in employee growth and organizational performance. The report also explores the significance of continuous learning, professional development, and high-performance working in fostering employee engagement and competitive advantage. Finally, it examines how effective performance management contributes to a high-performance culture and commitment within the organization. The report emphasizes the critical role of HR in driving company success and achieving strategic objectives.

DEVELOPING
INDIVIDUALS, TEAMS
AND ORGANISATION

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Knowledge, skills and behaviour of HR professionals.........................................................3
P2. Personal Skill audit and professional development plan for a HR professional...................5
Professional Development Plan.......................................................................................................6
TASK 2............................................................................................................................................7
P3. Difference between individual and organisational learning, training and development.......7
P4.Need for continuous learning and Professional development................................................9
TASK 3..........................................................................................................................................10
P5. High-performance working contributes to employees engagement and competitive
advantage...................................................................................................................................10
P6.Ways in which performance management improves high performance culture and
commitment...............................................................................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES .............................................................................................................................14

INTRODUCTION
In this modern era, knowledge and skills of worker is very important in business
organisation. Employees plays a dominant role in achievement of growth and success of
company. They must be responsible towards their work which is assigned to them by HR
company (Berry, 2011). It is also essential for them to make coordination and communicate
effectively with other employees in the organisation. Along with this, training and development
session provided by company is also crucial for their development and future growth of business.
This report is based on Whirlpool which is an American multinational manufacturing company.
The organisation operates its business in US by Frederick and Louis Upton. It offers a wide
range of home appliances to its consumers at affordable prices. In this, knowledge, skills and
behaviour of employee required by HR professional is discussed under this report. In additional,
High performance working (HPW) contribution to competitive advantage and employee
engagement is also been evaluated under this project.
TASK 1
P1. Knowledge, skills and behaviour of HR professionals.
For growth and success of organisation, skills, abilities and knowledge along with
behaviour of an employee is crucial. Employees are an important part of every business firm. A

company will reach to its targets and objectives only when a worker put its efforts in it. In this
regard, to bring an effective and hard-working employee in company the HR manager of
Whirlpool also plays an essential role. They recruit professional and job suited candidates so that
company can able to achieve its objectives in allotted time frame.
Knowledge:
Knowledge is a fact or information and skills which is acquired by education and
experience. It is a understanding which is generated by the gathering and collection of data.
Knowledge is a crucial fact for an employee to accomplish their tasks and objectives in allotted
time frame (Birkinshaw and Gupta, 2013). The HR manager of Whirlpool gives professional
knowledge to employees of company so that they can resolve their issues easily.
 Knowledge of policies: It is an important aspect of an employee in business enterprise.
Policies and rules of company is crucial for worker to follow while performing its
operations in organization. In this, it is important for HR manager to have complete
knowledge about policies such as training manuals, compensations, employee benefits,
etc. The manager of Whirlpool should provide knowledge to workers about company
policies and procedures. This will help staff members to work in company for long time
and achieve their goals in time.
 Knowledge of government laws and legislation: This is also a crucial knowledge which
HR manager of Whirlpool should have. It is important for them to have knowledge about
government laws and legislation for achievement of growth and success of company.
These involve employment and labor law, environmental regulations, etc.
Skills:
 Problem-solving skills: For a growth and success of company problem-solving skills of
HR manager is important (Bolman and Deal, 2017). The manager of Whirlpool should
have skills of resolving issues of internal management and employees which will result
in reaching goals in time.
 Communication skills: This skill is also important for HR manager of Whirlpool. They
should have proper ans appropriate communication skill so that employees can share their
issue with them. They should maintain coordination with employees in company which
will help them to resolve their issue effectively.
Behaviour:

The concept of behaviour refers to which an individual behave in a specific or particular
situation to deal with it. The behaviour of Hr manager of Whirlpool should be good and helpful
towards employees in management.
 Transparency and trustworthiness: The behaviour of HR manager of company have to
deal with several problems in organization. So, in this regard it is important for them to
have behaviour full of trust and transparency which will help them to know its employees
more. The workers will also express their issues with their managers honestly and openly.
 Solutions oriented: A successful Hr manager have superior solutions oriented attitude.
This will help them to achieve their goals and objectives in allotted time frame. In context
of Whirlpool, the Hr managers should have solutions oriented behaviour towards its
employees so that they can manage all problems of company effectively.
P2. Personal Skill audit and professional development plan for a HR professional
In every business, personal skill auditing and professional development planning is an
essential tool of a HR manager of company to reach company targets. This is an important for
employees of company to know their capabilities and strengths (Chaskalson, 2011). This is also
beneficial for Whirlpool which helps to measure level of skills, traits, behaviour, etc of
employees. In the below statement, personal skill auditing is done of HR professional of
organisation.
Personal Skill Audit
Requirements Personal audit (rating
scale: 0-10)
Score by other GAP
Knowledge about
policies.
7 9 -2
Knowledge about
government laws and
legislation
8 7 1
Communication
skills
9 8 1
Problem solving skill 8 6 2

Transparency and
trustworthiness
10 9 -1
Solutions oriented 8 9 -1
Benefits from skill audit:
 It helps HR manager of Whirpool to improve level of skills and knowledge within the
organisation.
 This will also helps manager of Whirlpool to have accurate knowledge of current and
competence levels.
Strength:
From the above mentioned personal skill audit, my strength is knowledge about policies,
transparency and trustworthiness and solutions oriented (Smith and Woodworth, 2012). These
strength helps me in achieving goals and objectives of company and also in maintaining
coordination with employees.
Weakness:
According to above mentioned skill audit, my weaknesses are knowledge about
government rules and legislation, communication and problem-solving skills (Cummings, and
Haas, 2012). In order to overcome with these strength, I have prepared professional development
plan which helps me getting more opportunities at workplace.
Professional Development Plan
NAME: STUDENT ID
NUMBER:
COVERING THE
PERIOD FROM:
TO:
OBJECTIVE
S:
What do I
want/need to
learn?
What will I do to
achieve
this?
What would be the
hurdles in
achieving my goals
What will my success
criteria be?
Targ
et
dates
for
revie

w
and
comp
letio
n
PROFESSIONAL DEVELOPMENT NEEDS
Knowledge about
government laws
and legislation
Will take help of
senior authorities,
books and journals,
knowledge about
updating laws,
information from
books and experts.
Due to my less
interest in laws and
legislations, it is
difficult for me to
provide knowledge
to workers about it.
I do not feel
confident and will
bewildered at time
of proving
information.
As a professional HR
manager of Whirlpool,
it is important for me
to have sufficient
knowledge of laws and
legislation which will
lead to accomplish
goals and objectives of
company in allotted
time frame.
2
mont
hs
Communication
skills
I can achieve this
by attending group
discussions,
seminars,
conferences and
also by taking
interviews of
candidates. In
interacting with
members within
and outsiders.
During discussion
session, sometimes
I feel reluctant in
sharing my views
to others as I
thought that it will
not be useful for
others.
For achievement of
success and growth of
Whirlpool, it is
important for me to
have appropriate
communications skills.
This will also helps in
resolving issues which
employees face during
their tasks.
1.5
mont
hs
Problem solving
skills
By following
senior managers,
understanding of
During critical
situations, I feel
confused and less
It is important for me
to have skills of
problem-solving to
1
mont
h

firms conditions
and observing
workers views.
confident while
making decisions
or giving advice to
others.
reach objectives of
company in time. I
should be efficient in
solving issues which
employees are facing
during working in
projects.
TASK 2
P3. Difference between individual and organisational learning, training and development
Individual learning: It is a concept in which employees are given learning session individually.
The HR manager of Whirlpool provide learning to individual of company according to their
requirements on the job (Ellison, Gibbs and Weber, 2015). This will help them to enhance their
skills and knowledge which result in achieving their goals and objectives.
Organisational training: In this process, the manager of company provides training to all
members of company equally. This will lead to better results and improvement in all overall
performance of company. The HR manager of Whirlpool provide training session to its
employees which helps them to reduce gaps between skilled an professional employees. Along
with this, it is also helpful in accomplishing goals and objectives in time frame.
Difference between individual and organisational learning:
Individual learning Organisational training
It is an important aspect which helps an
individual in company enhance its level of
knowledge and performance.
This is the plan of overall development of all
members of company.
In this, employees can put their content with
them (Burns and O'Connell, 2012). It means it
not important for them to share with their
teams.
Employees who receive organisational training
are compulsory to share their aspects or
information with other group of members
within organisation.
Individual learning is a long term process in
which skills and abilities of individuals are
Organisational learning is a short-term process
in which skills and knowledge is given to all

developed according to their job profile and
requirements.
employees of company.
It is essential for individual for enhancing their
future opportunities and develops abilities to
deal with problems.
It is essential for management as well an
employees to face future challenges.
For example, the HR manager of company
gives individual training to employees in
which they are lacking or according to their job
requirements.
For example, in case of Whirlpool the manager
of company provides training session to all
team members of company. This will result in
improvement in overall structure and
performance of business.
Training and development
Training Development
Training its the process of teaching and
developing skills or knowledge of an
individual within organisation.
This is the concept of education in which an
individual changes and become more
advanced.
The main objective or motto of this process is
to meet current needs of employees.
The main objective or aim of this concept is
that it helps to meet future needs of employees.
The process helps the workers in improving
their overall performance and can perform
their tasks easily.
By this, workers can deal with future
challenges and also enhance overall growth of
workers of company.
Thus, the process of training and development is also beneficial for employees of
Whirlpool which helps them to enhance their overall performance (Hu and Liden, 2011). This
also helps them to perform their activities effectively and in a systematic manner. In addition to
this, company can also increase its profitability margins and sales. So, it is important to provide
training and development to all employees of company to accomplish goals in allotted time
frame.
P4.Need for continuous learning and Professional development
Continuous learning: This process is concerned with upgrading skills and knowledge of
individual regularly. This concept helps an employee in identifying and understanding skills and

strength along with area which are need to be improved. This process is provided by company to
employee in order to enhance its future growth and opportunities. In this regard, the HR manager
of Whirlpool also provide continuous learning individually to members. This helps employees to
be confidential while working with specific tasks and projects and to accomplish goals in time.
Professional development: This is the development process which enhances overall strength
and performance of all members of company. This also maintains coordination between
employees by reducing gaps between them (Katzenbach and Smith, 2015). In context of
Whirlpool, the HR manager of company provide training to all employees of company so they
can deal with all issues professionally. This helps workers in achieving their goals and prepares
for future complexities. In this regard, company uses learning cycle theories such as Kolb's
theory to accomplish its goals.
Kolb's learning theory:
This style models is published by David Kolb in 1984. In context of Whirlpool, company
uses this theory to enhance skills and abilities of employees so that they can perform their
functions well. There are four stages in this learning cycle which are as follows:
Illustration 1: Kolb's Learning Cycle

(Source: Kolb's Learning Cycle, 2018)
 Concrete experience: It refers to involvement in new experience. It is the stage in which
the employees of company learns from specific experiences such as, lab work, field work
and also by watching videos. This stage also beneficial for workers of Whirlpool which
helps them to learn more. This will lead to accomplish goals and perform well.
 Reflective observation: This stage includes what individual thinks about their
experience. In this method, employees learn by noticing others experience (Bedwell,
Fiore and Salas, 2014). This is also beneficial for employees of Whirlpool as they have
an opportunity to learn by observing others at workplace.
 Abstract Conceptualization: In this, employees gives rise to their reflective ideas and
then they do modification of their ideas under this stages. According to this stage,
employee of Whirlpool can create their own theories which are helpful for them in future.
(Somech and Drach-Zahavy, 2013) The workers of company can apply their created
theories in future to deal with situations. This helps them to resolve their issues and
perform their activities effectively.
 Active Experimentation: According to this, employees of company have opportunities
to discover their own ideas to deal with situations. In context of Whirlpool, workers of
company can find new and effective ways to solve their problems and perform well.
Continuous professional development: It is the process which is opted by all most all
companies for their growth and success. It is the process in which employees of organisation are
given training on regular basis to perform well (Parmenter, 2015). This concept of CPD is also
beneficial for Whirlpool as it changes employees into professionals by giving them training
continuously. It also improves skills and knowledge of employees which will result in increasing
productivity and profitability.
The advantages of CPD is that it helps employee to give their best performance and deal
with situations which will lead to sustainable business performance.
The disadvantage of CPD is that, giving irregular training session to employees will lead
to difficulty in handling situations and they will not reach to their targets.

TASK 3
P5. High-performance working contributes to employees engagement and competitive advantage
High performance working is the process of maintaining coordination between all
employees in the organisation. It is a practice which improves company's capacity to select, hire
and develop workers within business enterprise. By this practice, employee becomes more
responsible towards its activities and goals. It will also result to achieve higher competitive
advantage at marketplace. In context of Whirlpool, company takes this process under
consideration which helps it to give better financial results with efforts of its employees.
HPW contribution to employees engagement:
Employees engagement refers to involvement of workers of company to accomplish
goals and objectives. The staff members of company contributes their efforts to reach set targets
and performing their functions in a systematic way. Employee engagement is an important aspect
for each and every business to reach its targets (Pless, Maak and Stahl, 2011). This process is
also beneficial to Whirlpool as it improves the productivity and effectiveness of workers of
company. In this, High performance working helps to create positive and better environment
which helps employees to perform well . This helps to motivate and encourage employees takes
them to the next level. By this workers of company makes additional efforts and gaining
competitive advantages at workplace (Singh Sandhawalia and Dalcher, 2011). Company also
gives incentives and promotions to its workers which lead to motivation towards their goals.
HPW contribution is beneficial for both employees and company in gaining competitive
advantage and also increases revenue and sales.
HWP contribution to competitive advantages:
Competitive advantage is the process which allows company to achieve higher and
superior margins than its competitors. It helps company in making more profitable margins than
its rivals and increase its image ans reputation among the consumers at market place. This is also
beneficial for Whirlpool as HPW practices also help to gain competitive advantage by providing
better to consumers than its competitors. Competitive advantage is divided into two groups and
they are as follows:
 Differential advantage: In this, HPW contributes to differential advantage by
distributing goods and services better than competitors at market place. In context of
Whirlpool, company can gain this advantage by offering advanced and new technology