Report on Developing Individual, Teams and Organisation HR Skills

This report delves into the critical skills required by human resource professionals, emphasizing the importance of continuous learning and professional development within organizations like Tesco. It examines the multifaceted roles of HR, including recruitment, communication, and negotiation, highlighting the need for adaptability and diverse skill sets. The report analyzes the knowledge and skills essential for HR professionals, such as communication, multitasking, business acumen, and knowledge of laws and regulations. It also addresses the importance of negotiation skills, understanding employee behavior, and leadership qualities. Furthermore, the report includes a personal skills audit and a professional development plan (PDP) for an HR employee, Jane Cambridge, focusing on strengths, weaknesses, and areas for improvement, particularly in negotiation, IT skills, and communication. It also explores the differences between organizational and personal learning, the need for continuous professional development, and the contribution of performance working towards competitive advantage and employee engagement. Finally, the report outlines various approaches to performance management within an organization.

Developing Individual, Teams
and Organisation

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
P1. Knowledge and skills required by HR professional.........................................................4
Skills.......................................................................................................................................5
P2. Audit of the personal skill of employee and a PDP.........................................................6
M1...........................................................................................................................................9
TASK 2............................................................................................................................................9
P3. Difference between the organisational and personal learning.........................................9
P4. Need of continuous learning and professional development.........................................11
M2.........................................................................................................................................12
D1.........................................................................................................................................12
TASK 3 .........................................................................................................................................12
P5. Contribution of the performance working towards competitive advantage and employees
engagement...........................................................................................................................12
Following are the benefits of HPO for an organisation:- ....................................................13
M3.........................................................................................................................................13
TASK 4..........................................................................................................................................13
P6. Certain approaches used for performance management................................................13
M4.........................................................................................................................................15
D2.........................................................................................................................................15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Human resource department plays a crucial role in any business as it consists of
professionals who are given with the responsibility of hiring best suitable workforce for
company. They ensure that they recruit skilled and talented persons so that they can easily adapt
into the organisational culture. But it is necessary that a HR professional should develop his own
skills so that he can experience personal and professional development. It is analysed that
organisation organises training sessions for the employees so that they can work more efficiently.
To experience success in the career, it is necessary that continuous learning should be done. In
this report, there will be brief understanding about the behaviour that is required by HR
professionals who are part of any organisation. Through considering the scenario of Tesco which
is one of the largest retail companies, importance of HR in organisation will be explained. An
analysis on personal skills will be done and after that a professional development plan will be
framed which highlights the role of high performance working. Other than this certain
approaches of performance management is briefed in this.
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TASK 1
P1. Knowledge and skills required by HR professional.
In order to gain competitive advantages, it is necessary that human resource department
should perform well as for the success, they have a big role in any organisation. They have
various roles which include recruitment, negotiation in the salary, etc. At the same time, it is also
not necessary that all HR professionals have the same skills because there are various situations
which demand different skills and abilities.
Knowledge
Communicating: - To achieve the future goals, it is necessary that they should have
better relation and coordination with other employees who are from different departments. It is
the duty of HR professionals to engage themselves in the activities which can enhance their
communication skills. There are lots of advantages of this as they can be easily able to
communicate with employees and know the problems faced by them. In this way, they will get a
lot of help in resolving any issue coming in the way of effective working. They can give
suggestions about certain areas where there is scope of improvement. Other than verbal
communication, they should focus on improving their non-verbal communication abilities also
because there are employees who are not able to express themselves and so, through their facial
expressions and gestures, they can know their demand. They have to develop confidence in order
to develop speaking skills in front of the employees in business meetings. If they gain success in
this, they will easily able to present themselves and will see a rise in their personality skills. Such
thing will help them in knowing whether the employees need any training or not.
Multitasking: - To make employees more effective at the work place they are adopting
the concept of internal transfer which helps the employees in gaining knowledge about various
departments. This will have positive impact as during the crisis in the company employees can
do different tasks easily. The employees who are part of the HR department have to involve
themselves in various operations like complying government formalities related to employee
contract, funding potential campaigns on social media and etc. People who are part of the
department should work on their behaviour so that they can develop the skills of handling any
pressure. It has become necessary that each and every person should have IT skills so that they
should learn the use of certain software which are used at their workplace. This makes them
efficient as they will easily be able to work in less time.
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Business Knowledge: It is must for manager to possess some requisite knowledge related
to company; so that, they will perform their task appropriately. This aids to develop strategies as
well as policies for business.
Knowledge related to laws and regulations: Manager of HR must need to possess some
knowledge about acts as this will assist them to use it at the time decision making. If enterprise is
not following proper rules then, it will be considered that they are doing business unethically.
Skills
Negotiation: - Any professional who has ability to negotiate things in different situations
may see hike in his career as this is the skill to resolve any issue through middle way concept.
These ability will help them in deciding the salary of the newly recruited staff and at the time it
will also assist them in promoting the right candidate as he or she has performed well or not.
With this, they make sure that both the parties who are part of situation get some level of
satisfaction with the decision made by them. There might be situation when the workers demand
certain facilities at workplace but organisation is incapable in giving them all the facilities. In
such situation, negotiation skill has a crucial role as this will resolve the dispute arising through
taking a decision which can be beneficial for both of them. It is the responsibility of HR manager
to ensure that no conflicts would get stretched for a longer period of time as this affects the
working of the employees as moral of the employees goes down. The HR professionalshould
learn new strategies and theories of negotiation so that they can easily solve different situation.
Understanding behaviour of personnel: - This is one of the skills which HR
professional can develop in himself. In the process of hiring new employees, HR professional
should check all the skills and talent which particular candidate has and then compare it with the
requirements of company. But sometimes, it becomes difficult for them to know the behaviour of
candidate as they are not sure that whatever information he or she is giving is right or wrong.
Sometimes, they are also not aware about the abilities they have and if get success in developing
certain qualities in them then this will help them in grooming their personality. When such thing
comes, they are easily able to retain employees. This will assist them in knowing needs or
expectations of employees from the firm.
Leadership and management skills: It is must for HR manager to have some adequate
qualities of leader; therefore, they can easily handle entire exercises in an effective manner. This
will assist to take benefits from competitors at marketplace. It is essential for employer to
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provide proper guidance to subordinates; so that, they will accomplish their task appropriately.
As a result, they can easily face obstructions without any hurdles.
Good communication skills: Superior needs to maintain an open conversation at
premises; thus, people will share their thoughts and views with each other. This will assist to
improve cooperativeness amongst staff members; therefore, work will fulfil within certain time
span.
HR is important part of organisation as they have complete knowledge about vacancies,
they select candidates and position them according to their skills and knowledge. They are
responsible to define compensation for their employees to encourage them and make them
dedicated towards their duties. They coordinate efforts of diverse people and making them
perform activities in team.
Knowledge- It is ability of HR which they acquire from their experiences and education.
It include both practical as well as theoretical information about their system. They should have
complete data about laws so that they work according to defined regulations by government.
Skills – HR should have good communication and problem solving skills. They should
be capable to encourage their workforce and making them dedicated towards their tasks so that
they perform activities effectively.
Behaviour – HR should build healthy relationship with their staff so that they are able to
sort out their employees grievances and also keep them informed about organisation goals and
objectives.
P2. Audit of the personal skill of employee and a PDP.
Due to certain skills and abilities Jane Cambridge got success in getting a position in the
human resource department. But it is analysed that there still certain qualities which needs to be
developed in her personality. She needs to work on their improving her IT and communication
skills. As when the employees will be performing well it will impact the performance of the
organisation. Below mentioned is the personal skill audit of Jane Cambridge:-
Strengths:- It is observed that Jane's work has been outstanding in last two years. To
ensure that organisation does not have to face any legal obligations she has developed a
command over the legislations framed by the government (Esposito, Berlin and Lal, 2012).
During the time of orientation many people who are part of the HR team fail to communicate
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rules which is part of the company. Whenever any employee face problem they communicate
with the Jane as she has good communication skills.
Weaknesses:- For any HR person it is compulsory that they should have negotiation
skills but this is the area where Jane lacks as she is average in this. This might hamper her in the
work she is doing and there might be chances that Tesco can transfer her to the recruitment area.
She also have less knowledge about the technology with include learning of new software so she
has to put efforts to learn it as there are lots of opportunities she can miss if she fails in it.
S. NO. LEARNIN
G
TARGETS
EXISTING
PROFICE
NCY
TARGET
PROFICE
NCY
DEVELOP
MENT
OPPORTU
NITIES
PROCESS
USED FOR
ANALYSIN
G
SUCCESS
TIME
PERIOD
1 To improve
her
negotiation
skills.
Soft skills
of Jane is
above
average but
she lacks in
the
negotiation.
She fail in
the attempt
in deciding
the salary of
the newly
recruited
employee.
Develop the
negotiation
skills and
recruit
employees
through
taking care
of profit of
the
employers.
This can be
improved
through
attending a
training
session
which is
termed as
job training
and she can
take help of
the HR
manager
who has
experience
in
negotiation
She can
look at the
conflicts she
has resolved
in particular
time period
which will
give her a
brief idea of
her success
and
improvemen
t.
50 weeks
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strategies.
2 Communica
tion
She is good
communicat
ion skills
and can
easily get
what the
employees
wants from
the
employers.
She is not
using any
modern way
of
delivering
her message
to the
employees.
Neither she
use social
media and
video
calling
concept.
There can
be
improvemen
t in the
communicat
ion process
ability
through
learning
new ways of
communicat
ion like
using
messaging
app.
Feedback
can be taken
from the
employees
where she is
executing
her skills.
10 weeks
3 Multitaskin
g
She is well
versed with
the
government
laws framed
by the
government
and she
knows what
are the
policies
followed by
the
company.
Develop the
talent of
determining
the skills
possessed
by a
interviewees
.
She has to
read
psychology
books which
describes
how
someone
can
understand
the nature of
any
particular
person.
Through
To know the
success of
the efforts
made buy
her so in
such case
those
employees
hired by her
can be
observed. If
they have
remain in
Tesco for
18 months
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adopting the
concept of
job training
the skills of
multitasking
can be
developed.
more then 1
year then it
will be
success.
Personal skills audit
Very good Good Adequate Little or no
experience
Information Technology
Use Microsoft
Office Word
✔
Use Excel
Spreadsheet
✔
Use a Database ✔
Use specialist HR
software
✔
Use the internet ✔
Use email ✔
Use Power Point ✔
Very good Good Adequate Little or no
experience
Communication skills
9

Drafting contracts
of employment
✔
Taking notes of
disciplinary
hearings
✔
Writing reports ✔
Producing
material to
support
presentations
✔
Delivering a
training session
✔
Resolving
disputes or
complaints
✔
Interviewing ✔
Advising of HR
issues
✔
Very good Good Adequate Little or no
experience
Problem solving skills
Making good use
of verbal
reasoning skills,
able to handle
complex data and
make selective
✔
10

use of
information
Explore more
than one solution
in order to solve a
problem
✔
Considering the
ideas of others to
help in solving
problems
✔
PDP for Tesco is mentioned as below:
Name Charles Grill
TIME
DURAT
ION
Objectives and targets with is
personally related
Objectives and targets with is
professionally related
Next 12
months
To accomplish capabilities as well as
skills as this assists to complete task
effectively which assigned by
manager to me.
Acquire promotion to go to upper level
and want to become manager.
Next 3
years Need to accomplish entire
requirements.
Want to be a HR professional.
M1.
The HR professional should have certain skills so that they can impact the behaviour of
the people thus helping the organisation in achieving the goals and objectives. They should
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frame a plan so that they can easily execute various skills in timely manner. With this the
training needs can be analysed by them thus building good relation with the employees.
TASK 2
P3. Difference between the organisational and personal learning.
It is the performance of the employees which decides the fate of the company so it
becomes necessary that staff's skills should be improved. Individual learning is the concept
in which various weakness in the personality is obstructed through certain learning
procedures and training. But it comes to organisational learning the changes are adopted
at the company level so that their ranking in the market can be improved (Flint, Zisook
and Fisher, 2011). There is variations in the need of organisations and the staff who are
part of it. Following are some of the differences between them:-
Organisational learning Personal learning
Requirement Development Includes learning in teams and
is a complicated process.
Involves learning individuals
and is easier process.
Vision To achieve high performance
working
To grow their personality
through learning new things.
Procedure for learning Skills acquired through
seminars and training sessions.
Books and through observing
the environment.
Required Development:- If the employees wants to grow their personal skills they have
work on the new skills which they wants to acquire. But in the case of organisational learning it
can be said that it is far a complicated process. The reason behind this is that a company consists
of lots of people who are divided into various groups so that particular goals can be achieved. So
it is a time consuming procedure.
Vision:- It can be analysed that organising training sessions is not a expensive work but
when it comes to retaining and brining new knowledge in the company needs lots of money.
Individual put their own efforts at their own personal level to groom their personality. They do
so as they are aware of the fact this will help them in growing their career in future. The key
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