Analysis of HR Skills, Training, and Organizational Development

This report delves into the essential skills and behaviors required of an HR manager, emphasizing the importance of decisive thinking, relationship management, and building organizational capabilities. It analyzes the differences between organizational and individual learning, training, and development, highlighting their significance for sustainable business performance and employee engagement. The report includes a personal audit using SWOT analysis, and outlines a professional development plan for employees. The report also discusses the importance of continuous learning, high-performance work, and performance management approaches within an organization, using Whirlpool as a case study to illustrate these concepts. The report concludes with a comprehensive overview of the key aspects of effective HR management and its impact on overall organizational success.

Developing Individuals,
Teams and Organisations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK ..............................................................................................................................................1
Appropriate and professional knowledge, skills and behaviours that are required by HR.
manager..................................................................................................................................1
Conduct an audit to identify appropriate knowledge, skills and behaviours and develop a
professional development plan for a given job role...............................................................2
Analyse the differences between organisational and individual learning, training and
development...........................................................................................................................4
Importance of continuous learning and professional development for sustainable business
performance............................................................................................................................6
Importance of HPW in contributes towards employee engagement and competitive
advantage. ..............................................................................................................................7
Approaches to performance management and contribution in High performance culture.. .9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Human Resource Management is defined as function performed within an organisation
that help in collaborating various activities of the firm. It helps in utilising the human resource to
accomplish desired goals and objectives. Whirlpool is an American Multinational manufacturer
and marketer of home appliances. The report discuses about the effective knowledge, skills and
behaviour required by employees to perform HR role in a firm.
TASK
Appropriate and professional knowledge, skills and behaviours that are required by HR.
manager.
Human Resource Department is used to describe professionals who are responsible for
maintaining and managing resources related to employees. Human Resource manager are
responsible for recruiting, hiring, imparting training to new employees and developing policies
or strategies to retain them. In order to perform following task HR. professionals required
appropriate knowledge, skills and competencies which are as follows:
 Decisive Thinking: Human Resource Manager is responsible for managing employees
within an organisation and to maintain them properly HR. professionals need to think
different. They must be able to analyse and understand data/information quickly and
show better attitude to others. The decisive nature of HR. Professionals can be seen in the
case of Whirlpool where Human Resource department has analysed the information
quickly and made decision to improve their performance (Alfes and et. al., 2013).
 Relationship Management: It is an essential skill that must be poses by HR. professionals
as Human Resource manager looks over employees of the organisation. Relationship
management helps in employee engagement as well learning and development of them.
Whirlpool was able to succeed through relationship management tool by integrating and
motivating employees to participate in completion of goals of company.
 Build Capability: Human Resource professional should build organisational capabilities
by analysing the skills and competence of workers. They should impart necessary
training to employees in order to meet the objectives of company. In North American
Region, employees of Whirlpool have address the special off site meetings to help staff
members of NAR to creatively address the strategic issues and improve existing skills to
meet the targets of Whirlpool (Brewster and Hegewisch, 2017)
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 Effective decision making: HR. professionals should be able to make good judgements
and take quick decision. They are responsible for hiring, recruiting and selecting
employees for company which are important assets of firm. This implies that HR should
hire talented applicants for working in organisation. Further, if HR fails to recruit right
person for right job then it would create loss to firm.
 Build Capacity: HR. should develop their employees capacity to bring an internal change
so to meet the needs and demands of outside world. They should ensure seamless
integration of change process at the institutional, departmental and individual levels. This
can be seen in the case of Whirlpool where staff member of North America Region
strives hard and build their internal competency to meet and overcome the challenges of
macro environment (Budhwar and Debrah, 2013).
Professional knowledge
Contract law-
The contract law of UK should be studied so that they may effectively be able to make
agreement with employees. Furthermore, absence of such leads to poor operations.
Training and development-
The techniques such on-the-job training should be provided and experience must be
within HR so that employees are able to shape their skills in a better way.
Skills
Communication skills-
The HR professionals need to have an effective communication with employees, as they
are responsible for preparing them to perform assigned task correctly. It can be seen in the case
of Whirlpool where the team members along with their Human Resource manager has developed
a strong and transparent communication network.
Problem-solving skills-
The problems or issues held between parties in workplace should be solved. HR manager
should hear opinions of employees and then reach to mutual agreement. Hence, problem-solving
skills should be possessed by him.
Behaviours
Ethics-
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HR manager should conduct activities and behave ethically so that he may positive
influence the inner atmosphere of workplace. Furthermore, no issues such as health and safety,
compensation should be dishonoured.
Confidentiality-
The information relating to basic salaries, bonuses and related perks of employees should
be kept confidential and no one should reach the same.
Conduct an audit to identify appropriate knowledge, skills and behaviours and develop a
professional development plan for a given job role.
The term personal audit refers to evaluation of human resource in the organisation. It is
conducted to evaluate the effectiveness of individual person in the organisation. Conducting a
personal audit is beneficial for organisation as well for employees (Kehoe and Wright, 2013).
Further, if employees implement or conduct a personal audit it can make self-improvement
within his/ her behaviour. Techniques through which employees can do personal audit is SWOT
analysis.
In this context Annie who is a manager of B&Y venture, is applying SWOT model to
conduct a personal audit:
Strength
 Annie has high command on Human
resource techniques and implement HR
policies.
 She has the capability of forming
strategic HR policies for her workplace.
 She has effective decision making skill
which is the core requirement of being
a manager,
Weakness
 Annie has weak communication skill.
 Ineffective management and leadership
skills.
 Her convencing power is quite weak. A
HR manager needs to have this skill so
that they could attract other members
towards the decisions of company.
Opportunities
 Annie has the great potential to become
a effective HR manager.
 Further, she can work in a leading firm.
 Increase in demand of HR in the
Threats
 Annie is being threatened from new
policies formulated in company.
 Increase in the nember of new HR in
the market.
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various companies.
Professional Development Plan for employees in H&M are as follows:
Skills Action Resource Remedial action Time frame
Technical
skills
It is essential
for individual
to work on
computers
and upgrade
their
technical
knowledge.
Training
session will
be conducted
for imparting
this skills
Gaining knowledge
through technical
studies, attending
classes conducted
for training in
technical assistance.
The action will be
taken within 4
months
5-6 weak
Communicati
on Skill
Effective
communicati
on is the key
to successful
organisation
and thus
important to
have efficient
communicati
on skills.
This can be
learned
through self-
Conference and
group discussion
will be conducted to
motivate employees.
Through self-
assessment and
practices.
The remedial action
will be taken within
2 months
6 weaks
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practice,
facilitating
interaction
with other
employees.
Leadership
skills
The
leadership
skills are
required for
completing
work on
time. One
main
characteristic
of leader is to
motivate and
complete the
work on time
with much
efficiency.
Analysing the
presentations made
by leaders. The
motivation will be
attained and
negatives will be
vanished.
The time of 3
months will be
taken.
4-5 weaks
Analyse the differences between organisational and individual learning, training and
development.
The term Organisational and Individual learning are broadly used in today corporate
world but they differ in the meaning, nature and scope.
Basis Organisational learning Individual learning
Meaning The term organisational
learning refers to concept in
Individual learning is the
process of building knowledge
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which leaders and managers
give priority to learning as
integral to the practice of
organisation (Cummings and
Worley, 2014).
through individual reflection
and re-elaboration of
individual knowledge and
experience in light of
interaction with others and the
environment.
Nature It includes process of creating,
retaining and transferring
knowledge within
organisation. Whirlpool uses
the concept of Organisational
learning to motivate
employees through
constructive debates and
discussion about issues faced
by company.
The process of Individual
learning depends upon
Individual person and its
ability to learn. Employees
within NAR division learns
through challenging one
another and build a skilled of
effective listening mechanism.
Scope The scope of organisational
learning is wider than
Individual, as it is concerned
to the whole company.
Whirlpool implementing of
organisational learning helps
each individual within
company.
It has limited scope as it is
concerned with Individual
person. Staff members of NAR
regions has made individual
commitment to align their
individual behaviour (Erez and
et.al., 2013).
Importance It is required for working of an
organisation and is essential
for firm to integrate it.
Building of Organisational
learning concept has helped
North America Region to
Individual learning is more
essential to organisation as
skilled employee help in
achieving set target more
effectively. It can be seen in
the case of Whirlpool where
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improve performance and meet
their challenges.
employee decided to bring
changes in attitude and
behaviour which in turns bring
better result to company.
Training and development are essential for the growth of employees and organisation as
whole. The difference between training and development is as follows:
Basis Training Development
Meaning The action of teaching a
person a particular skill or type
of behaviour (Jiang, Lepak,
Hu, and Baer, 2012).
The term development refers
to providing opportunity to
individual person to enhance
their abilities, skills and
general knowledge which will
promote their overall growth.
Term Training is imparted for Short
time period like to train
employees on how to operate
the new machinery. In the
above case, employees of NA
region imparted training on
how to effectively fulfil goal
of Whirlpool
Development is concerned
with a life time process where
person is trained with certain
skills that will be useful in
future. Staff member of
Whirlpool learns to coordinate
and build effective learning
skill which will promote their
overall development.
Purpose This is done to improve the
work performance or
capabilities of employees.
Trained employees of
Whirlpool help company to
perform better during a critical
situation.
It is done to prepare
individuals for future
challenges.
Implementing of HPT process
by company helped to enhance
team ability to deliver
exceptional results (Jiang and
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et.al., 2012).
Individual/group Training is delivered to
particular group of people. For
instance; seminars, classes,
and workshops.
In the above case, company
uses High Performance Work
practice to instigate employees
to achieved their target and
increase sales (Jenter and
Kanaan, 2015).
It focusses on personalised
experience and it is related to
individual person.
The use of HPW motivates
employees to align their
individual behaviour and make
changes within their attitude to
achieve success.
Organisational Learning (OL) theory is provided by Chris Argrys and Donald Schon. Te
theory states that organisation learning is termed as product of firm enquiry. It means that when
result differs from actual one, group or individual will unite to study the problem and resolve
inconsistency in a better way. In such process, individual will get into interaction with other
members and learning will take place.
The application of theory in Whirlpool can be analysed that when problems are arrived
by company, an enquiry is made with management which then implements team for carrying out
the root cause behind problems or deviations. Thus, results are attained in a better way and also
interaction between team members leads to attain organisation learning.
Importance of continuous learning and professional development for sustainable business
performance.
Continuous learning is essential for the growth of individual, it involves the process of
learning through events and experience. The process of continuous learning of an individual
would entail a behaviour and change in it perception. Continuous learning within team refers to
acquire or sharing of new knowledge and information by any member then process of team
learning take place.
Continuous Professional Development is defined as maintaining and improving of one’s
knowledge , skills and competencies to carry out a given profession more effectively. To
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compete and sustain in the dynamic business world it is essential for the individual to impart
continuous learning. Importance of continuous learning can be evaluating through performance
of employees of North American Region of Whirlpool. Continuous learning has helped
Whirlpool in many ways which are as follows:
 Continuous learning enables Whirlpool to develop new skills and plans accordingly to the
current market needs and situation (Gray, and et.al., 2013).
 Changes within a macro environment factors like political, economic, social and legal,
etc. employees of company need to address Continuous learning in relation to know
changes within market situation, current needs and demands of consumers, etc. Staff
member of Whirlpool uses this process to understand current situation prevailing in an
industry and took steps to overcome them.
 It enhances the knowledge of employees in the field of technology and assist them on
how to implement effective technology within organisation. Whirlpool is an electronic
company and deliver products like Washing machines and refrigerator, etc. which help
employees to develop and have knowledge of current technology.
 Continuous learning help in improving performance of current employees and eases the
process of training as employees are well aware.
 This process is both cost efficient and time saving, as it helps in reducing employee
turnover and further training of new employees. Further, if staff member of Whirlpool is
engaged in continuous learning then they will not be required to guide by senior
profession on how to carry out there job.
 Whirlpool operates in dynamic environment that keeps on changing from time to time.
This creates more importance of Continuous learning by employees in order to be well
aware of consumer taste and preferences, current market trends and changing structure of
industry in which firmoperate (Hendry, 2012).
 Continuous learning ensures that information possess by company is up to date and
relevant for applying in formulating market strategies and policies. Further, this will help
Whirlpool to keep pace with ongoing market changes.
 The process of Continuous learning helps company to build up a better public relation
with their different stakeholders. As, whirlpool is well aware of the current needs and
demands of consumers and business entity will make products accordingly.
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 Continuous learning helps in delivering meaningful contribution to team and motivate
employees to make workplace more effective.
Honey and Mumford Theory
The style of learning was developed by Honey and Mumford and has various styles. Four
styles are provided which are listed below-
Activist-
They are the persons who learn by doing as they have an open-minded learning approach
in them and learn with experiences quite effectively.
Theorist-
The persons under these likes to go through theory which provide actions. Models,
concepts and facts are gathered by them to learn with much logic.
Pragmatist-
They put their ideas and seek how to they can put learning into real world. Moreover,
they try out new ideas and do experiments also for seeking in real world.
Reflector-
The people learn by observing things and have much preference for watching from
sidelines. Thus, they stand back and view experiences and then reach towards conclusion.
In this regard, it can be analysed that with the help of Honey and Mumford Theory, a
person can learn various things and put their new ideas on numerous and use them into the actual
world. It can help them in improving their professional skills.
Kolbs learning theory:
The kolbs learning theory provides an effective way through which a person can improve
its knowledge. It contains 5 elements namely; concrete experience, Reflective observation,
abstraction and conceptualisation and active experimentation. As per this theory, the learner
should learn and acquire new concepts and should start using them in various situations. It would
help in learning new things with experience. Further, by analysing the experience, Annie can
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