This report delves into the crucial skills, knowledge, and behaviors required of HR professionals, emphasizing the importance of these attributes for organizational success. It begins by identifying key skills such as active listening, time management, and problem-solving, alongside essential knowledge areas including management, personnel development, and technological awareness. The report then analyzes a personal skills audit using SWOT analysis to highlight strengths, weaknesses, opportunities, and threats relevant to an HR role within a company like Hamleys. Furthermore, it outlines a professional development plan to address skill gaps. The report also examines the differences between organizational and individual learning, training, and development, highlighting the need for continuous learning to drive sustainable business performance. Finally, it explores how High-Performance Work (HPW) contributes to employee engagement and competitive advantage, along with evaluating different approaches to performance management to support a high-performance culture. The report provides real-world examples and analysis to support its conclusions, making it a valuable resource for understanding HR's role in organizational development.
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