HR Report: Skills, Training, Performance Management at Whirlpool

This report analyzes the human resources (HR) functions within Whirlpool, a multinational corporation. It begins by identifying the necessary knowledge, skills, and behaviors for HR professionals, including conflict management, communication, and decision-making skills, along with software and English language proficiency. The report then details a personal skill audit and a professional development plan aimed at addressing identified weaknesses, such as quick judgment and presentation skills, and outlines strategies for improvement through seminars, case studies, and team-building exercises. The report differentiates between individual and organizational learning, training, and development, highlighting the importance of continuous learning programs for sustainable business performance. It also explores various approaches to performance management, emphasizing employee engagement and competitive advantage. The report concludes by summarizing the key findings and recommendations for enhancing HR practices within Whirlpool.

DEVELOPING INDIVIDIUAL,TEAM
AND GROUPS

Table of Contents
INTRODUCTION.................................................................................................................................3
L01........................................................................................................................................................3
1. Appropriate knowledge, skills and behaviours that are required by HR Professionals................31
2. Developing professional plan on the basis of personal skill audit……………….. 4
3. Difference between organisational learning and individual learning, training and development.. .6
4. Analysis of the continuous learning and professional development to drive sustainable business
performance.......................................................................................................................................7
5. High performance working contributes in employee engagement and competitive advantage in
the company......................................................................................................................................7
6. Evaluation of the various approaches of Performance management..............................................8
Conclusion.............................................................................................................................................8
REFERENCES....................................................................................................................................10

INTRODUCTION
In this world full of competition there are many businesses which are entering in to
the market. In order to attain success in the business it needs to train it employees and
enhance their skills so that they can work with higher efficiency. Human resource department
in the company perform different functions and make people grow more for the work they
need to perform in the company. In this present report, Whirlpool has been chosen for
assessment. It is a multinational leading company that deals in electronic items and provide
services for the same. This project will cover appropriate knowledge, skills and behaviours
that are required by HR Professionals. Along with this, this report will also determine
difference between training and development and individual and organisational learning.
Furthermore, approaches to performance management will be described in brief.
1.Appropriate knowledge, skills and behaviours that are required by HR Professionals.
In every organisation there are various functional units which have different works
but all works to achieve the goals and objectives of the company. Human resource
department is one of the functional units which perform duties for managing the people. All
the employees of the company go to HR in order to solve their problem which arises while
working. All the conflicts are also solved and managed by HR of the organisation. From
recruiting people for vacant and desired position to give training to them for enhancing the
skills, everything is a work that is performed and managed by HR of the company.
Skills required being a HR:
Conflict Management skills: While working together for a company people share their
views, ideas and emotions with each other. Many a times, thoughts get contradict with each
other and ends up with conflicts. HR of the company has to take actions and manage such
conflict that arises between the employees of the organisation. In order to manage conflicts
HR to listen to both the parties very patiently and take decision after considering all the
aspects.
Effective communication skills: Fluent and effective communication skills are required by
every HR in order to perform their duties in well manner. To do everything perfectly an HR
needs to have good command on their speaking skills. This skill of a HR helps them to
perform duties in well manner. By good and effective communication HR can train
employees and conduct induction programme in well manner. HR of Whirlpool has good
command on speaking skills and that is one of the reasons of success of good working
environment in the company.
Decision making skills: HR department takes all the decisions regarding employees of the
company. They have to take major decisions while any conflicts get arises or it will be the
major concern of every HR to make proper decision in order to perform their duties in well
manner. So this is a very important skill that every HR should possess while working for an
organisation.

Knowledge that HR should have:
Software: To work as a HR in the company a person should know the operations and
functions of software. As it is important to have knowledge of it because without software it
is not possible to make salary slips of employees. Along with that many other duties will also
not be able to perform while working as HR. It helps in working in more better and easy way.
English language: To work as a HR in the company English is really necessary to
know about the English language (Haber‐Curran and Shankman, 2018).This is the language
which prevails in the entire organisation so it is must to know about the language. This
knowledge is really important in order to work as a HR in the company.
Being an HR executive Manager, Internal analysis has been conducted by the way of
strengths and weaknesses analysis. It is been conducted so that it will help in knowing about
Strengths that the HR possess. Along with this it will help in knowing about the weaknesses
and will help in determining the same.
Strengths: While doing the entire internal analysis it has been concluded that HR executive
of whirlpool is highly equipped with communication skills. It helps in performing the duties
well on time and effective manner. It is really important skill to know whether duties can be
performed by the HR executive or not. They also have the skills of proper decision making
after listening to both the parties to conflicts or in any other case.
Weaknesses: HR of Whirlpool lacks in many skills and for that they should take initiatives to
improve the same. In order to improve the weaknesses and make them strengths it is really
important to attain and perform different activities. Major area of lacking is that HR can not
make quick judgements which is the most necessary part and action that HR needs to
perform. They are not even so up to the mark in making presentations and presenting the
same in any conferences or meetings. In addition to this, Formulation of teams for working
together is also made by HR. It is also a major weakness of HR of Whirlpool.
2. Developing professional plan on the basis of personal skill audit.
It has been determined that this internal analysis will help in improving the
weaknesses in to strengths. So in order to bring same under progress the following chart will
be prepared.
Skills need to be
developed
Activities Time
Leadership skills
These skills can be enhanced by attending
different seminars and by performing
team activities. HR of Whirlpool should
go through some books and magazines of
the leaders to whom they follow. It will
help in knowing about the traits and skills
that leader possess. Leadership skills can
also improve by analysing the current
2 months

team leaders and their qualities that how
they perform their duties.
Decision making skills
This skill can be improved majorly by
attending and reading different cases.
These case studies will help in knowing
about the different situations one can go
through. It will help In analysing a
particular situation and decision will be
taken regarding the same. In every
organisation conflicts arises because
everyone has their own mind set and at
that point of time HR has to make
decisions. It can be improved by making
more decisions at the time of conflicts and
when people go in different directions.
4 weeks
Presentation skills
To improve this skills HR of the company
has to attend meetings where different
presentations are being presented. In
addition to this, HR has to give
presentation to others which will help in
improvement of this skill. This will also
help in enhancing the skill more and more.
It is that way through which presentation
skills can be developed by way of abilities
and proficiency level.
5 weeks
Team Building
Being the HR manager of Whirlpool,
managing teams and their development is
the biggest task that is required to be
performed (Grandin, 2018). To develop
this skill HR has to go through different
groups and has to start managing them.
Different teams and their formulation can
only develop the skill of team building.
Thus, this can be developed by the same.
Thus, this will result in organising the
sessions more and achieving the targets.
1 month
Communication skills
In order to improve the communication
skills one has to develop it by going to
different seminars and conferences. It can
also be developed by reading different
author books as it will help in building the
confidence.
5 weeks

3. Difference between organisational learning and individual learning, training and
development.
Training: It is that part of an companies procedure where representatives get prepared for the
work they have to perform in the organization. Preparing to the workers is a part of each and
every organization in which HR of the organization is responsible for upgrading the abilities
of representatives. Training process is likewise conveyed by organizations with the goal that
new joine can comprehend about the work they have to perform in the association (Aoki and
et.al., 2013).In Whirlpool preparing program is of a half year which is for advancement of
trainees. New joinee gets prepared by the HR of whirlpool with the end goal to make know
them about the work culture of the association.
Development: It is a consistent procedure that whose main aim is to development of a person
from inside, as per the given situation Whirlpool will enhance their employees. It is essential
for the representatives in the association to prepare and grow new aptitudes through viable
learning, Individual learning. This process of training and development refers to
accomplishment of self- growth by enhancing aptitudes and capacities. This will result in
self-growth and targets through the same. Then again on the other side organisational
learning refers to enhancement of information, aptitudes and capacities to accomplish
business goals. There are numerous contrasts among individual and hierarchical preparing,
learning and advancement. Organisational learning enables an association in expanding its
current execution and thus overall performance and growth can be enhanced by the same.
Different functional department can achieve their specific goals that they set in order to make
proper functioning of company.
Organisational learning concentrates around significant goal and focus on the
business. Every single large office gets associated with the organisational learning process. In
this system the preparation and improvement programs are created after concerning the
prerequisite and requirements of an organization. An association plan and manage trainings
for their workers to enhance their abilities to perform particular jobs for accomplishing
business objectives
Then again Individual getting the hang of, preparing and advancement are led for
development and enhancement of abilities for acquiring individual targets or destinations.
This kind of learning process enables an individual best to enhance his or her own abilities.
This expert abilities develops and helps in achievement in close to home and in addition
proficient life. Through individual taking in a man can grow new aptitudes, capacity,
learning, thought and ability and so on, which help to enhance their polished methodology
and identity. It tends to be condensed that individual learning is connected with self-
improvement and hierarchical discovering that meets the adjustments in the association (
Begeer and et.al., 2010).It tends to be said that authoritative learning is for a particular period
with the rising needs of the business and economic situations though singular learning
process is deep rooted through which a man accomplish their development and wanted
destinations. The organisational training and improvement is more valuable for business or
organizations in which workers inspires preparing to upgrade their execution and efficiency
through which a business can upgrade and get benefit from the same.
It is to be resulted that both the learning changes the person and organisation but
individual learning helps in a person development but organisational learning ends up with
overall development of company and its members. Organisational learning is a process which

is just for a limited and specific period of time whereas, individual learning is a process for a
lifetime where a person learns and develops their skills and personality to a great level. Along
with this, this will help in organisational enhancement and helps in overall productivity of the
all the departments of the company.
4. Analysis of the continuous learning and professional development to drive sustainable
business performance
Continuous learning programmes of every company helps in growth and overall
productivity of the organisation will be improved in a constant basis. Professional
development is something that helps in development of personal growth along with the entire
establishment. This will help in continuous growth because of learning programmes
developed by companies on a regular basis. Every department of the company needs a
development in order to attain professional gain and growth.
Whirlpool Company should practice such programmes which will help in overall
development of the organisation and its employees. A business performance requires to be
improved from time to time. And in order to do the same Whirlpool has come up with
different development programmes and learning sessions for workers and managers as well.
Employees will give quality work and their efficiency will also be improved by the same.
Activities of all the departments of the Whirlpool will be upgraded and helps in overall
improvement of the establishment.
Overall position and development can be attained in the market by the company by
continuous learning programmes.
5. High performance working contributes in employee engagement and competitive
advantage in the company
Employees are the most important part of every company who runs the organisation
and helps it in attaining higher growth and productivity. They perform different work and
every work man performs duties for the department they have been allocated to. Likewise,
Whirlpool has different functional units like marketing, finance etc. which works together to
run the organisation. High performance working is that process which can help in increasing
overall profitability of the company. Different rewards and incentives help workers in giving
more time and higher engagement towards the organisation. There are different challenges
that are faced by the company while executing the planning. It can be overcome and solved
only by high performance working by employees where work mans can give better ideas and
more solutions to the problem that arises in the form of different challenges. . In Whirlpool
preparing program is of a half year which is for advancement of trainees. New joinee gets
prepared by the HR of whirlpool with the end goal to make comprehend them about the work
culture of the association.
This all challenges affects the productivity of company as maximum time is spent during
solving the problem that arises while these challenges.
In relation to Whirlpool, the association faces difficulties identified with
correspondence and administration which is contrarily influencing the execution of the
organization. As indicated by this circumstance, Whirlpool can enhance its efficiency and
execution through better working of the representatives(Serrat, 2017). Superior working can
result in building worker commitment, every single individual improve their execution which
is exceptionally valuable and viable in expanding association's benefit. Joint effort and
diligent work of representatives can help the organization to accomplish a noteworthy and

aggressive position inside the commercial event. A decent market position is again
fundamental for each business or association to make progress in long run. The hard working
empowers representatives to support up their execution and work to accomplish the define
objectives or targets by the administration of the company. Giving basic obligations to the
representatives causes them to get occupied with the business capacities all the more
adequately and core interest. This expanded commitment assumes an imperative job in
enhancing the level of benefit in a business. Every single representative gets exceptionally
occupied with the elite working which prompts viable and productive accomplishment of
objectives.
6. Evaluation of the various approaches of Performance management
Performance management is an essential and important approach which helps in
improving overall working and management of the company. It helps in developing a good
environment of working along with a better work culture. In Whirlpool, different methods of
managing the performance are used so that productivity can be improved of the company.
Below are some of the approaches of performance management. Performance management is
all about improving every department of the organisation along with its working and different
approaches. It will help the company in improving and enhancing in its overall profitability
and performance.
Collaborative working: In a workplace, the most important thing is to manage the
performance by working together. All employees work together in different teams or
departments to attain the common goal. It helps in sharing ideas, skills and knowledge among
all the work man working together (Welch. and Welch, 2018). Thus, better ideas can be used
for increasing profitability of the company. It also helps in knowing the performance of
employees as when everyone works together it is easy to know that which person is
contributing more in the team or department.
360 degree of appraisal: Performance can be measured by this way as it will help in
managing employees in better way. Appraisals are given in every organisation as it helps in
retaining employees and provide them job satisfaction. HR of Whirlpool also does the same
by taking feedback from everyone in the company. Performance is measured in the company
by knowing the regularity, work, behaviour and ethics that a person follows while working in
the organisation. Efficiency is also being measuredly checked because it is the key to judge
the improvements in performance of work. So this approach of performance management is
the key essential approach to improve overall productivity of the company (Niklas and Cobb,
2017).
Scale Ranking: In this approach top level management of the company give ranking and
grades to the employees on the basis of their performance. There are many other ways also to
judge the employees on the basis of efficiency or punctuality and many more. This grading
and raking system also helps in employees about knowing their performance and by the same
they can improve themselves. Overall productivity of the company can be enhanced by the
same. Healthy and better working conditions are also attained by the same.

Conclusion
From the above assignment it has been summarised that work man contributes
maximum to any organisation. There are various tools which are being used by management
system in order to enhance the working system and overall growth of the company. In
addition to this, High performance working helps in attaining objectives of the company and
organisation can earn competitive advantage as well. Furthermore, various approaches of
performance management has helped Whirlpool in overall enhancement and profitability by
applying the different approaches in the working system.

REFERENCES
Books and Journals
Haber‐Curran, P. and Shankman, M.L., 2018. Emotionally Intelligent Leadership: An Applied Model
for Developing Individuals and Advancing Organizations. In Emotionale Intelligenz in
Organisationen (pp. 213-225). Springer VS, Wiesbaden
Grandin, T., 2018. Developing Individuals Who Have Different Kinds of Minds.
Aoki, Y., Abe, O., Nippashi, Y. and Yamasue, H., 2013. Comparison of white matter integrity
between autism spectrum disorder subjects and typically developing individuals: a meta-
analysis of diffusion tensor imaging tractography studies. Molecular autism, 4(1), p.25.
Begeer, S., Malle, B.F., Nieuwland, M.S. and Keysar, B., 2010. Using theory of mind to represent and
take part in social interactions: Comparing individuals with high-functioning autism and
typically developing controls. European Journal of Developmental Psychology, 7(1), pp.104-
122.
Welch, D.E. and Welch, L.S., 2018. Developing multilingual capacity: A challenge for the
multinational enterprise. Journal of Management, 44(3), pp.854-869.
Niklas, K.J. and Cobb, E.D., 2017. In clonal plants, the genetic individual (genet) develops via the
production of multiple physiological individuals (ramets). The branching angle between the
ramets can significantly influence the shape of the developing clone. We investigated the
adaptive significance of this phenomenon by means of a spatially explicit dynamic model of
clonal growth. We studied the effect of the branching angle on... Evolutionary Ecology, 31(3),
pp.333-344.
Serrat, O., 2017. Understanding and developing emotional intelligence. In Knowledge Solutions (pp.
329-339). Springer, Singapore.