Developing Individuals, Teams, and Organizations: HR in Whirlpool

This report analyzes the essential human resource management (HRM) skills, knowledge, and behaviors required for HR professionals, using the Whirlpool case study as a practical example. The report emphasizes the importance of continuous learning and professional development for career growth within the HRM sector. It identifies the key knowledge areas, including understanding organizational operations, legal compliance, and employee relations, along with essential skills like communication, negotiation, and leadership. Furthermore, the report includes a personal skills audit and a detailed personal development plan (PDP) designed to improve multitasking and negotiation abilities, crucial for high-performance working environments. The report concludes by examining performance management approaches, tools, and techniques that HR professionals can leverage to achieve organizational goals and objectives, ensuring a comprehensive overview of effective HRM practices within a corporate setting.

Developing Individuals,
Teams and Organisation

INTRODUCTION
Human resource management of the organisation has an important part in success of each
organisation. It is the responsibility of HR sector to look forward to recruit and opt out
candidates who possess certain skills and quality which can bring advantages to company. There
are certain kind of skills, behaviour along with knowledge which are being needed to become a
successful Manager of HR within company (Barber, 2012). Its need to make sure that the
continuous learning should be adopted by an individual in order to have growth in Career. As per
modern scenario, Whirlpool case study has been taken into account along with having
importance of the HR sector which will be highlighted. After that, an evaluation of the personal
skills will be done and according to the situation, a professional development plan will be
prepared thus briefing about the importance of high performance working in organisation and its
benefits. At the end, there will be focus on various approaches of performance management as
well as techniques and tools that HR professional can use to achieve the goals and objectives.
TASK 1
P1. Knowledge and skills required by HR professionals in Whirlpool
In process of business, it is the part of HR expert to take a gander at different elements of
the organization and guarantee that everything is on their position. HR experts go about as a
chief who has the obligation of taking care of and overseeing workforce. For this, they need to
include themselves in determination of staff, setting targets, disseminating work, getting
criticism, growing better association with representatives, diminishing odds of contentions,
advising, and so on. Every one of the errands ought to be performed in better way and they
should ensure that things are done in time. To be a compelling HR proficient, after are the
learning, abilities and conduct required:-
Knowledge:- As a Human Resource professional it is required that an individual needs to
be aware about all kind of tasks and activities which is carried in Human resource sector. Each
employees in the sector has different functions and as per to it the knowledge may differ from
person to another one but talking in a general scenario the manager should posses all aspect of
experience (Rao, Savsani and Vakharia, 2012).
 He should possess noesis of all the sources which are available with the organisation like
Whirlpool.
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 They be aware of all the strengths and weaknesses of the staff and how these can be
either enhanced or can be reduced respectively with the help of training process.
 They should have knowledge of handling different operation in single tasks thus it can be
said that they have to know the process of multitasking. To ensure that in single moment
they perform distinctive tasks so it is required that the HR expert should know how to
deal with the time in this way conveying every one of the individual equivalent measure
of work stack.
 Major part of the company is the human resource sector which mainly should mainly
comply the formalities of the Govt. which are mainly concerned with contract,
conducting the virtual campaigns on social media and many more.
Skills:- They are defined as the abilities or capabilities which a person has and cam be
used to gain success at then workplace where he or she is working. The functions of the
organisation may affect in the situation when there is some kind of conflict between the
employees. So in such case the HR professional plays a key role as he looks at the situation and
with his problem solving skills he try to find out the reason of the dispute and with his or her
skills of negotiation for resolving the issue.
 There are certain kind of leadership skills which in turn can guide employees and give
better level of experience so that they can become high level performer .
 If they will have the team building skills so when they will be developing any kind of
team for any kind of tasks which they will be able to look into the skills and abilities for
every employee and as per that, it will mainly allocate the work in prescribed way.
(Darling-Hammond and McLaughlin, 2011).
 There are certain kind of tasks which are being performed and thus there can be the
situation where there are many of the employees which can not perform well and thus
this can be utilised for the transferable skills which in turn can shift them from the other
team where there is much more comfort and thus they can perform in better way.
 A HR expert can be just effective in his area of expertise on the off chance that he has
great correspondence and the purpose for this is they go about as the scaffold between the
workers and manager accordingly imparting every one of their message. By this they will
able to know the situation of the employees and their demands.
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Behaviour:- This is the term which is related to the mental psychology of an individual
who is part of the Whirlpool HR team. It is the actions of the HR professional which can support
them in attaining the HR in any of the organisation thus giving them hike in their career.
 Every time they should be curious about the gaining new knowledge and doing things
through innovative and creative approach.
 A HR professional need to have open-minded behaviour thus they should welcome any
ideas coming from the employees. This way the employees become motivated as there
suggestions are valued in the organisation (DuFour and DuFour, 2013).
 To gain competitive advantage over the rivals it is necessary that they should to try to do
thing through different and unique approaches thus setting new benchmarks in the
market.
 By adopting the collaborative behaviour, team work can be enhanced in much more
effectual manner and thus it can help in issues resolving by professional approach.
HR manager has the following duties which they have to perform:-
 Selecting:- This can be stated as one of the effectual process where manager of HR
which can mainly drop out the external or internal recruitment. This can be stated as an
internal selection which is mainly being done for the staff members and thus they are the
part of the company and thus on the other side regarding the external factors which can
start the procedure of recruitment and thus can take the candidates from the external
environment. Training and development sessions are being given to the newly recruited
the employees in order to make them adopt the working culture.
 Allocating Work:- Certain work and activities can mainly be allotted after looking
forward to the weaknesses, strengths, skills and abilities for an employee in order to
attain the aims and objectives within tenure.
 Giving Feedback:- Entire working environment is being mainly analysed and thus they
look out for the areas where improvisation can be bought and minimisation of errors can
be done.
 Building Employee relationship:- Supervisors know about the way that building a
decent association with the staff is essential if the organization needs to accomplish their
business objectives on time. For this they can present reward framework, incorporates the
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staff in basic leadership process, guarantee that they give sound workplace to the staff
and so on.
 Minimising Conflict:- There are appropriation of different model for limiting the debate
which has brought up in this situation and thus they need to call the exchange association
pioneer who can speak to the enthusiasm of representatives and thus arrangement can be
done.
 Counselling:- A representative who isn't happy with the working condition or she\he is
confronting any issue at the work environment can be settled through a guiding session.
In this the collaboration happens up close and personal and the staff is requested to
express their perspectives on this.
 Developing the Staff:- For the accomplishment of the business it is important that the
staff of the organization ought to have certain capacities and abilities. For this the
instructional course can be sorted out which will make the staff adaptable in taking care
of any sort of circumstance.
 Participating in meetings:- Gatherings are the imperative piece of the association
through which different proposals, sees or in all exchange on the issues winning at the
working environment are examined. Director ought to consistently take an interest in the
gatherings with the goal that they can advance the real state of the work.
P2. Personal skills audit and a PDP.
There are various kind of skills and abilities which I mainly possess and due to this I was
able to get a posy within sector of Human resource as Consultant in Whirlpool . But still I feel
that I should have certain skills or knowledge which I need to have to perform as per skills I
have. I need to more emphasise upon improving my multitasking skills and negotiation skills. If
the staff will be improving well there will mainly be affecting on the organisation's profits .
Following are the individual skill audit of HR consultant:-
Strengths:- It has been seen that I have been working well and portion of this
organisation from last 3 years. It has to be made sure that company should not face any kind of
legal suit which is being mainly developed by the command of legislation for the UK govt. Other
than this I have good command over the communication skills thus helping me resolving the
issues which are hampering the working of the company in negative way.
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Weaknesses:- It is mainly being needed to be a multitasking person for becoming a
successful HR but this is the factor which is not present as expected. This in turn can make an
impact upon the work which in turn can be counted as the slow working by the employers. The
other imperfection which I think is affecting me is the skills of negotiation as I not able to decide
what is the right salary for the newly recruited employees. Other than this I sometimes feel that I
also lacks the knowledge of the technological techniques and tool.
To ensure that things weaknesses are improved a personal development plan has been
framed below:-
S. No. Learning
Targets
Current
Proficiency
Target
Proficiency
Opportunit
ies for
developmen
t
Procedure
used fro
analysing
success
Time
Period
1 To improve
the
negotiation
skills
Communica
tion skills of
the HR
assistant is
good but she
lacks in the
negotiation
skills. Thus
I am finding
it difficult to
decided the
right salary
for the staff.
To learn
negotiation
skills and
and hire the
staff
through
taking care
that the
profit of
company.
This skill
can be
developed
through
attending
any of the
training held
by the
organisation
and other
than this
they can
take the help
of senior
manager
about the
negotiation
strategy
To know the
performance
they can
look at the
cases in
which they
got success
in handling
the
situation.
40 weeks
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2 Multitasking In a single
time there
might be
situation
when the
workload is
more so the
manager
needs to
have the
skills to do
different
skills in
single time.
To learn
how to set
the priority
so that the
tasks can be
done
according to
the
preferences.
This can be
learned
through
setting a
plan for the
activities
which has to
be done and
the factors
which
would give
better
outcomes.
To see the
result how
much tasks
which has
been done in
the
particular
time frame
will be
analysed.
18 months
By help of this I have acknowledged regarding the weaknesses and strengths which is
being possessed by me. It is being known by me that improvisation can be bought within
weaknesses which has to be learned by me and thus implement it in better way . I am aware that
knowing the strengths and weaknesses are quite important for this. The knowledge about these
factors I have gained through self analysis and through the views which I have got from the
members who are working with me. I can use my strengths at the workplace so that the I can
better handle the staff and can increase my abilities to handle different situations. The weakness
can be overcome through certain training and motivational process.
P3. Difference between the individual and organisation learning.
Learning process is a movement which never stops and this is done either at individual
level or at the authoritative level. Getting the hang of, preparing and improvement is a multi-
dimensional way to deal with the human asset advancement. Development is the one
dimensional and depends on creation focused approach. Preparing is an action which is
accentuating on gaining particular information or abilities required for a specific occupation or
movement. Then again creating is refereed to as ceaseless extension of aptitudes, information
and capacities went for long haul development and professional success. In the expert
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improvement there is full scope of exercises which incorporates some sort of learning at self-
awareness and professional success (Van Driel and Berry, 2012). It can be said as the blend of
preparing and improvement and can occur at formal and casual learning exercises. For instance;
For the situation investigation of Whirlpool the HR help is finding out about time administration
instruments which expected to show him multitasking aptitudes. Discussing improvement is the
exchange of the abilities of HR to various motivations behind enhancing the way the things are
going in Whirlpool.
Learning is the way toward procuring information or aptitude and taking in originates
from contemplating and research. The most ideal approach to characterize this is it is a lasting
change in an individual worried about the past experience and the chance to crab aptitudes and
information.
Learning Management System (LMS) is the organization, documentation, following,
announcing and conveyance of the preparation programs. This can be utilized for worker
preparing in which new representatives are given a type of preparing or instruct the present staff
new aptitudes. By and large terms one might say that LMS handles the administration and
conveyance of the learning programs.
Self-guided learning is the learning procedure in which the representatives puts their own
particular endeavours to pick up information about something new. The all procedure begins
with a self-assessment of the present status of the individual and incorporates propensities,
family condition and the help which a man has throughout his life (Eliot and Turns, 2011).
The subsequent stage in this is defining up the objectives which they need to and
incorporates structure, grouping of the tasks, course of events for the finishing of the exercises,
points of interest of the asset which will be utilized as a part of this procedure and setting the
gauges for execution assessment. The following procedure is drawing in into the learning
procedure and the last advance is to assess learning.
P4. Need for continuous learning and professional development.
Learning: Learning can be stated as an concept for the process of mainly availing the new kind
of knowledge, behaviour and certain skills.
Continuous learning: This kind of concept mainly refers to the continuous development along
with improving the skills and knowledge which can mainly help out in performing in better
manner along with certain changes at workplace.
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David Kolb’s was the person who gave the certain kind of learning styles which in turn
will different kind of experience and its theory. There are majorly two kind of levels which has
the four stage of learning and thus has the four separate learning style. This mainly states that the
process of learning where the where there is the knowledge which is being developed by the
transformation of experience.
The Kolb's Experiential Learning Cycle: - Kolb's mainly has given out experimental
learning style which in turn can be represented by the four stage learning style .
In the four learning stages, first is the one when workers of Whirlpool experience an issue
or a circumstance that come before them. Next is intelligent perception where they watch and
survey understanding from various edges. In theory conceptualization, reflection gives new
thought or an alteration of a present unique idea. In dynamic experimentation arrange, student of
Whirlpool applies them to working environment to see the results. Fundamentally, this
hypothesis can be condensed through involvement, reflection, conceptualisation and test. The
powerful learning at Whirlpool can just happen when workers can actualize each of the four
phases of model.
Kolb's additionally gave diverse learning styles which can be executed by Whirlpool and
the explanation for this is it isn't feasible for representatives who are working in organization will
have same nature and conduct. Contingent upon different elements, learning is impacted like in
organization's social condition, instruction encounter or the fundamental subjective structure of
representative.
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Diverging (feeling and watching):- There are certain kind of employees which are
highly delicate in nature and thus they are mainly able to look out from the different
perspectives. They mainly opt out for observing instead of doing, tending to gather information
and use imagination to solve the issues. This style is stated as branching as with this workers of
Whirlpool can perform better in the case that needs idea generation.
Assimilating (watching and thinking):- This mainly can be called as logical kind of
approach which in turn can mainly be utilised where staff mainly needs an explanation in clear
manner instead of practical opportunity. They are majorly expert in understanding the various
kind of range for data and thus mainly organise it in logical format.
Converging (doing and thinking):- Employees who mainly believe in certain styles of
learning which in turn can resolve issues in better and effectual manner.
Accommodating (doing and feeling):- There are certain kind of employees which
mainly utilise the analysation of an individual and thus implement on trust and experimental
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Illustration 1: Kolb's Learning Styles