HR Planning in Outsourced (2006): A Detailed Analysis for HUMA 1

This essay provides a comprehensive analysis of HR planning concepts as illustrated in the movie "Outsourced" (2006). The essay examines several scenes from the movie and connects them to key HR topics, including succession management, training and development, international HRM, and strategic HRM. The analysis explores how the movie portrays these concepts, such as Todd's recognition of Asha as a leader, the training provided to employees, the challenges of international HRM, and the importance of strategic HRM in adapting to cultural differences. The essay explains the significance of each HR planning topic in the context of the movie, highlighting their importance for organizational effectiveness and employee development. The essay also provides a detailed overview of how these HR planning topics contribute to the overall success of the company and the development of its employees. The essay concludes by emphasizing the importance of these HR planning topics in the context of the movie, underscoring their impact on both the organization and its workforce.

HR Planning
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Introduction
The primary motive of the essay is to make observations from the movie “Outsourced 2006”
related to HR planning. Different scenes will be discussed that are related to various HR
planning topics. HR planning is crucial for determining the future human resource requirements
of the firm. HR planning is the continuous process of planning to accomplish optimal use of
quality employees.
Observation from the movie
Outsourced 2006 is an American romantic comedy movie that mainly addresses the trend of
outsourcing American jobs to the developing countries. It helps create an intercultural experience
for the people who want to approach another culture (Lee, 2018). In the movie, Todd Anderson
is American telemarketing who used to work for the call center and supervise the representatives.
When the department is outsourced, Todd has to travel to India where faced difficulty in
understanding the Indian employees of the call center and, thus, tried to enhance the workplace
experience of the workers (Plaza, 2017). Todd has moved to India to train the workers of the call
center, and he realized that the employees should be educated on American as well as Indian
ways. In addition, Todd has recognized Asha an employee as a strong leader who could assist
other workers in the organization, and thus, he trained her to be the assistant manager. Moreover,
when the boss of Todd visits India to check on the operations, suddenly a flood destroys the site,
but the ability of the staff makes the call center to run again. However, the call center is then
outsourced to China, and thus, Todd is free to return to the US. He provides effective training to
the employees which makes them able to find new jobs after losing their current jobs.
HR planning topic
One of the scenes of the movie is when Todd recognizes Asha as a leader in the organization.
Succession management is the HR planning topic related to the scene because it is a vital tool to
identify and recognize workforces who have the potential to assume key positions in an
organization and prepare them for the future (Oppong & Oduro-Asabere, 2018). In the scene,
Todd, as a human resource manager, has recognized an employee named Asha as a strong leader
who can support others in their work and, thus, provide training so that she could obtain a key
position as an assistant manager in the organization. Besides this, succession management assists

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in ensuring the continuity in leadership by developing the next generation of leaders. Todd has
successfully developed the next leader for the workers to continue a leadership position for the
employees. Succession management increases the opportunities for high potential workers, and
thus, Asha has obtained numerous opportunities to be an effective leader for the call center
workers (Suntaxi, El Ghazi & Böhm, 2020).
Another scene is Todd started to train the employees to obtain their average minutes per incident
down to 6 as their MPI is 12:17. Training and development is an important human resource
planning topic related to the scene. However, training & development refers to the process of
improving the performance of workers by increasing their ability to perform through education
or learning (Hassan, 2016). In the scene, Todd has offered effective training to the Indian
workers by educating them on both Indian and American ways because lack of time sensibility,
desire to have personal space, and chattiness on the phone slow down the performance of the
workers. A sales incentive program organized by Todd for the workers to increase their
understanding of the products they would sell and get average MPI, and finally, the MPI of
employees reached 7:41.
International HRM is related to the scene when Todd moved to India to train a group of Indian
staffs who have no experience, limited understanding of products, and ineffective English
language skills. As the company is outsourced to India, the boss of the organization asked Todd
to move their operations in another country and manage the staff to accomplish operations of the
call center. However, international human resource management is critical to achieving major
goals of the organization, and thus, it is closely related to the scene. It is identified Todd as an
international HR manager has effectively moved the operations of the call center in India as well
as manage the staff appropriately to accomplish smooth operations of the enterprise (Horak,
Farndale, Brannen & Collings, 2019). In addition, Todd faces cultural differences with the Indian
staff of customer service representatives when he tried to educate his staff on American customs.
The other scene is when Todd learns about the Indian culture to have better communication with
the staff. Strategic HRM is closely related to the topic because it refers to the practice of
developing as well as retaining workers for the benefit of both organization and staff (Boon,
Eckardt, Lepak & Boselie, 2018). However, Todd, in order to attract, develop and retain the
Indian staffs practice learning about the Indian culture so that he could adopt strategic ways to

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motivate and increase the performance of the staff for the benefit of the organization as well as
employees. It shows that the human resource manager plays a strategic role in identifying along
with resolving workplace issues to retain the staffs as the company can hire eight Indian
employees for the same price of one American staff.
Reason for choosing HR planning topic
I thought succession management was important in this movie because it helps the company in
identifying the replacement needs to target the necessary training and development of
employees. It is also crucial for the company to improve the ability of the employees of
developing nations so that they could easily respond to the changing demands of the business
environment (Hosseini, Barzoki & Isfahani, 2018). It is also vital to implement the strategic
business plans of the organization. Succession management is significant for the company in the
movie to improve the morale of the employees. I thought training and development were vital for
the movie because it is the key function of the department of human resource management. The
topic is critical for enhancing the efficiency of both the staff and organization to achieve the
strategic goals while outsourcing. It provides an environment for learning opportunities to the
workers within the organization and motivates the staff to perform their role efficiently (Fletcher,
Alfes & Robinson, 2018).
Moreover, international HRM was significant for the movie because it assists the organization in
meeting key objectives as well as accomplishing competitive advantages over the competitors at
both the national and international levels. In addition, it also assists the HR manager in managing
the staff efficiently to acquire operations of the company. Besides this, the major functions of
international HRM include recruitment, training, evaluation of performance, remuneration, and
employee relations. However, international managers are mainly responsible for recruiting and
training new staff to achieve major organizational objectives. Strategic HRM was vital for the
movie because it assists in increasing the skills of the workers by focusing on the business issues
that occur outside HR (Berber, Đorđević & Milanović, 2018). Besides this, strategic HRM used
to focus on addressing and solving issues that influence the management of employees.

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Conclusion
The paper helped in understanding the major H R planning topic related to the different scenes of
Outsourced 2006. It is recognized that succession management, training and development,
strategic management, and global HRM are crucial for the movie because it helps in increasing
the effectiveness of the organization and employees. The movie reflect the cultural differences
between American man and Indian staffs.

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