Analysing HR Policies and Job Satisfaction at Boohoo Group Plc

This report investigates the influence of Human Resource (HR) policies on employee job satisfaction, focusing on Boohoo Group Plc as a case study. It identifies various HR policies used within organizations, including employee attendance, safety, compensation, and anti-harassment policies. The research delves into the role of these policies in fostering job satisfaction at Boohoo Group Plc, examining how they contribute to a positive working environment and employee well-being. Furthermore, the report addresses the challenges faced by Boohoo Group Plc in implementing HR policies, using research methodologies such as surveys and data analysis to provide insights and recommendations for improving employee satisfaction and organizational effectiveness. Desklib provides a platform to access similar solved assignments and resources for students.

HR POLICIES AND THEIR INFLUENCE ON
EMPLOYEE JOB SATISFACTION
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Table of Contents
CHAPTER 1: INTRODUCTION....................................................................................................3
Overview of the topic.............................................................................................................3
Research Question..................................................................................................................3
Research Aims and Objectives...............................................................................................3
Rationale of the research........................................................................................................3
Structure of the dissertation....................................................................................................4
CHAPTER 2: LITERATURE REVIEW.........................................................................................5
What are the different HR policies used within an organisation?..........................................5
What is the role of HR policies in providing employee job satisfaction within Boohoo group
Plc?.........................................................................................................................................7
What are the challenges faced by Boohoo Group Plc while implementing HR policies in their
organisation?.........................................................................................................................10
CHAPTER 3: RESEARCH METHODOLOGY...........................................................................13
CHAPTER 4: FINDINGS AND ANALYSIS...............................................................................16
Frequency distribution table.................................................................................................16
Data presentation and interpretation.....................................................................................18
Discussion.............................................................................................................................27
CHAPTER 5: CONCLUSION AND RECOMMENDATION.....................................................29
Conclusion............................................................................................................................29
Recommendation..................................................................................................................30
REFERENCES..............................................................................................................................32
APPENDIX....................................................................................................................................34
Questionnaire........................................................................................................................34
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CHAPTER 1: INTRODUCTION
Overview of the topic
Human resource is the part of an organisation that is charged with screening, findings,
recruiting, selecting, training job applicants and administrating or managing employee-benefit
programs (Mahmood and et. al., 2019). There are different examples of human resource such as
recruiting and staffing employees, employee’s benefits, employee’s compensation, employee and
labour relations, human resources information and payroll etc.
Research Question
 What are the different HR policies used within an organisation?
 What is the role of HR policies in providing employee job satisfaction within Boohoo
Group Plc?
 What are the challenges faced by Boohoo Group Plc while implementing HR policies in
their organisation?
Research Aims and Objectives
Research aim: To identify the types of HR policies and their effectiveness on employee job
satisfaction within an organisation. A study on Boohoo Group Plc.
Research objectives
 To investigate different HR policies used within an organisation.
 To analyse the role of HR policies in providing employee job satisfaction within Boohoo
Group Plc.
 To discern the challenges faced by Boohoo Group Plc while implementing HR policies
in their organisation.
Rationale of the research
The rationale behind doing this research is to identify the types of HR policies and their
effectiveness on employee job satisfaction within an organisation. This research is important for
various stakeholders that are HR, employees, students and the researcher. For the students, this
research is essential for them by enhancing their understanding regarding the HR policies and
their effectiveness on employee job satisfaction within an organisation (Paais and Pattiruhu,
2020). For the researcher, this research is essential by enhancing their data collection, time
management and many other skills. For HR, current investigation is highly important for
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increasing employee retention. For the employees, current study is beneficial by increasing their
satisfaction level towards the job.
Structure of the dissertation
There are so many chapters that plays an important role in completing each activity of the
dissertation in a systematic and successful manner. These chapters are defined below;
Chapter 1: Introduction: This chapter is essential because it includes information regarding
the topic. In this chapter, different information is included such as overview of the topic, research
aim and objectives, research questions and many more.
Chapter 2: Literature review: This chapter is also essential in gathering secondary data
from the available sources. These sources are books, journals, publication research and many
others. All these are main sources and helps an investigator in accomplishing research aim and
objectives in a significant manner (Ali and Anwar, 2021).
Chapter 3: Research methodology: This chapter is important in collecting accurate data
regarding the topic from various methods. These methods are survey strategy, questionnaire,
deductive approach, positivism philosophy and many more. These are main methodologies that
would be beneficial for an investigator in gathering quantitative data within a minimum time
period.
Chapter 4: Findings and analysis: This chapter is effective in evaluating gathered
information from an analytical tool. Within this research, quantitative data will be collected from
the questionnaire and for evaluating this, frequency distribution analysis will be applied by an
investigator.
Chapter 5: Conclusion and recommendations: This is a last part of the dissertation that
includes accurate information regarding all chapters (Garg, Dar and Mishra, 2018). In part of the
recommendation, some appropriate suggestions will be given to the Boohoo Group Plc about
how to increase employee satisfaction at workplace.
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CHAPTER 2: LITERATURE REVIEW
What are the different HR policies used within an organisation?
According to Stone, Cox and Gavin (2020), HR policies are considered as an essential
model that every organization needs to ensure smooth functioning of business operations. These
HR policies works as a guiding factor that tells the organization and their employees about how
to perform job role and conduct themselves to guarantee a safe and secure business working
environment for all. The main purpose of conducting HR policies in the company helps in
managing the employees for working more productively and efficiently. HR policies plays an
important role in an organization because it helps in promoting consistency and in outlining
necessary details such as organizational obligations, employees expectations, behaviour
standards and disciplinary procedures. When a company follows well developed and
encompassing HR policies, it helps in meeting training needs, ethics, regulation and diversity
requirements. These guidelines are generally set by top management authorities and different
departments existing in an organisation including mainly the HR team which is completely
depended on the different types of policies and processes that needs to be implemented. The HR
policies and strategies are also defined as the set of concepts and norms of behaviour that helps
in regulating the company interaction with its employees. In simple words, the HR policies and
procedures of the organization provide rules and guidelines on how employees execute their job
role and also what they need to do and what not to do in the company for operating the business
operations. It is very important for the company to follow HR practices and policies in order to
promote regularity in employee behaviour and equality in relations among employees. There are
certain human resource policy that company considers and are explained below:
 Employee attendance and punctuality policy – Attendance policy clearly defines about
the expectation from the employees that they should be on time and ready to work
according to their scheduled shifts and work load (Mousa and Othman, 2020). It also
helps in defining about the procedures for informing organisation management of an
unexpected absence or late arrival. This policy is very important for the employees as it
helps in taking leaves if they are not feeling well or going out on urgent basis.
 Safety policy – Organisational health and safety policy helps the company to maintain
and create health and safety regulations for protecting the employees from any hazardous
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activity. It is a very good idea to implement health and safety measures an an
organization for managing the health and well-being of employees. At the time of
recruitment the HR manager must provide proper details and information related to the
health and safety procedures followed by the company in order to attract employee.
 Timekeeping and pay policy – A timekeeping policy helps in informing employees
about the method for recording the time they worked and the importance of correct
recording of their working hours (Macke and Genari, 2019). A policy related to pay helps
the employee in knowing the frequency of pay-days, the tools available for receiving
salary, and special procedures and methods for when any day the employee takes holiday
or is absent from the work.
 Meal and break period policy – A policy related to meal and break period helps in
informing employees about the duration about the lunch break as well as any rules and
regulations related to break time. Lactation breaks, meal periods and rest periods must be
provided by every company in accordance with state, local and federal laws.
 Leave and work time off policy – State and local laws have particular requirements
related to leave that the organisation must include in their employee benefits such as
voting leave. The employee must also know about the organization policies regarding the
benefits related to time off work. Leave policies related to employees includes leave of
balance, parental leave, family leave, vacation, statuary holidays and sick leave.
 Anti harassment policy - Anti harassment policy is related to providing benefits
regarding safety and security at the workplace from any discrimination and harassment. It
is important for HR mangers of the company to address and check the state, local and
federal rules and regulations for building a sense of job satisfaction among the employees
of the company.
 Employment categorization policy - There are various types of classifications for
employees of the company that can persuade their eligibility for availing employee
benefits. This classification includes part-time job role for employees who are often
ineligible for health care benefits by their employer. It is the responsibility of the
company to mention these classifications in the employee benefit handbook in order to
maintain a healthy and positive working environment.
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 Social media policy - Most of the organizations now also consider social media policy in
their employee handbook in order to protect and safeguard the online reputation of the
company. This policy defines employees about the rules related to any inappropriate post
than strict action will be taken against that activity. So the employees must know have
basic knowledge about the content and post they need to share at the social media
platform in order to prevent any miscommunication and wrong content.
 Telecommunication policy - The advancement and development in the field of
technology has enabled most of the employees to work remotely rather than working
from the main office (Abarantyne, Naidoo and Rugimbana, 2019). The policy related to
work from home should be mentioned by the HR department for smooth functioning of
business operations which generally includes things such as pay and time policies, how to
manage remote employees, right of organization to terminate telecommunication any
time, positions that are eligible for remote working and any limitations regarding remote
roles.
Thus, it is important for all the organizations to focus on implementing HR policies and
procedures because it helps in outlining the management, justice, rationality and management
in a better way. HR policies works as a guide to the company which helps in explaining
about the rules and regulations for guiding and assisting employees for better growth and
success in the future.
What is the role of HR policies in providing employee job satisfaction within Boohoo group Plc?
According to Poli-Lasalle (2021), HR policies plays a very crucial role in gaining the overall
success of the business in the competitive market. HR policies and procedures of the company
must include work and employment policies, guidelines on employee performance evaluations,
work schedules and information on employee benefits and remuneration. Human resource
policies are defined as a particular guideline that an organization follows in managing the human
assets for better growth and productivity. These are stated as formal rules that helps the company
in recruiting, training, assessing and rewarding the employees for increased performance and
productivity. These are generally referred as the structure and the guiding force that guides and
assist in making consistent and productive decisions for the welfare of employees and the
organization. The HR policies and procedures are considered as an integral part of the company
because it helps in setting clear instructions about the working activities of the organization. It
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helps in protecting the business operations and to prevent any misunderstanding in the future so
that they attain high success in the market. HR policies helps Boohoo group Plc in creating a
positive and healthy working environment for employees so that they work with more efficiency
and effectiveness. Human resource policies and procedures helps the company as it provides
structure, consistency, fairness, reasonableness and control. HR policies in the company provides
employees a sense of safety and security, they feel more respected and valued for the work they
perform. It also helps the company in putting things in a certain order for tracking the employee's
growth, vacations, discipline and so on. It works in the favour of the organization and also its
employees for better functioning of business activities. HR policies in the company protects
employees from being exploited and harassed from any miss-happening or accident occurred
suddenly. The human resource department develop and create these policies for training and
guiding employees for sustaining in the company for a long time period (Barasa, Gunawan and
Sumali, 2018). The human resource department of Boohoo group Plc is responsible for adding,
reviewing, revising or deleting policies to ensure that they are working with the current
legislation or what the company needs. Staff members of the company helps managers in
applying and creating HR policies to different working situations such as recruiting new
employees, conducting appraisals for performance or disciplining subordinates. The role of HR
policies in the company is defined below:
 Helps in managing business activities - A list of HR policies helps Boohoo group Plc in
dealing with various situations and problems that occur in the organization workplace. It
helps in encouraging and motivating managers of the company to treat employees
consistently and fairly. Policies related to hiring, performance evaluation, termination and
disciplinary action helps the managers of the company in managing the employees of the
company.
 Work satisfaction - Implementation of HR policies in Boohoo group Plc helps in
increasing the satisfaction among employees as they know that are secure and safe while
working in the company. HR policies states about the working structure and about their
job roles for achieving the desired goals and objectives of the business for increased
profitability. Gaining the trust and loyalty of the employees towards the work of the
company is very important as they are considered as the most valuable asset for achieving
competitive advantage in the market.
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 Positive working environment - By following proper HR policies in Boohoo group PL c
helps the company in creating a positive environment for employees. HR policies are an
advantage for the company as it helps in managing the employees structure and how they
will perform for achieving the desired objectives (Mehra and Nickerson, 2019). Positive
and healthy working environment helps employees in increasing their working efficiency
and effectiveness for achieving the company goals in a more better way. Employees who
are motivated and encouraged towards their work tends to be more productive and
motivated in gaining success and growth for the company in the competitive market.
 Better decision making - When organization have strong HR policies and procedures
than it helps in taking better decisions as the employees and managers know what and
how to do the work with a common objective. HR policies work as a guide to the
managers of Boohoo group Plc which helps them in training employees for selecting the
best alternative to drive success in the market and for increasing productivity.
 Show employee responsibilities - Employees are normally responsible for following the
implemented norms related to behaviour as it helps in taking effective and productive
decisions. HR policies established by Boohoo group Plc helps in setting proper standards
for specific working hours, workplace conduct, attendance and safety of employees for
motivating and increasing the satisfaction among employees.
 Improves growth and productivity - HR policies provides employees of Boohoo group
Plc with more technology advancement training programs in order to increase
productivity and profitability in the competitive market. When employees have full
knowledge about how to perform the work in a speedy manner by gaining new
knowledge and skill leads to high growth and success in the future.
 Enhances working relationships - HR policy and procedures plays an important role in
Boohoo group Plc because it helps in developing and enhancing relationship among
employees and senior members. It is the responsibility of the human resource department
to implement and establish such policies which gains the morale and motivation of
employees for overall growth of the company (Chen and Fulmer, 2018). HR policies
helps in preventing and resolving disputes or problems between management and
employees for building better coordination and cooperation.
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Thus, HR policies has several roles which helps the company in developing proper rules and
regulations in the company in order to maintain the organizational culture in a healthy and
positive way where employees feel motivated and inspired for work in the they are performing. It
is the HR policies which builds a sense of responsibilities in the minds of both employer and
employee for attaining high growth for the company.
What are the challenges faced by Boohoo Group Plc while implementing HR policies in their
organisation?
According to Mousa and Othman (2020), Human resource departments are responsible for
meeting the demands of employees and managers in a fast paced changing working environment
with new technology advancements for attaining high growth and profitability in the highly
competitive market. Managing the human resources of the company is not easy task as it consists
of several challenges that hamper the growth and productivity of the company. In the past years
the challenges for the human resource department only get increased with the rapid change in the
technology, new software updates and with remote working has made the management of HR
even more difficult and challenging. For effective management of human resource policies and
procedures it is important for them to face the challenge by making sure that time, resources and
money of the company are well spent in a growing project. They also need to make sure that the
employees of the company are getting all the required resources in order to perform their best for
reaching the highest productivity levels in the competitive market. Managing employees with the
changing market trends and introduction of new digital era has made it difficult for Boohoo
group Plc to implement better health and working facilities. The success and growth of the
company is directly or indirectly depended on the implementation of HR policies and procedures
which provides a base to the employees on how to carry on the business activities in the long run
for gaining high productivity. Human resource department has the ability to determine,
understand and fulfil the needs and expectations of employees that will impact the growth of the
company in the near future (Carnevale and Hatak, 2020). It is important for the HR managers of
the company to develop better practices which consist of providing benefits to the employees in
order to increase their satisfaction and motivation. There are several challenges that Boohoo
group Plc faces while implementing HR policies and procedures within the company which is
defined below:
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 Balancing the workforce - Balancing the workforce is defined as insertion of diverse
range of different communities, skills, gender, background in the company so that
diversity can be maintained in a proper and efficient way. This is considered as the major
challenge that could be faced by Boohoo group Plc because it is very important to
manage the employees in the company for gaining increased productivity and
performance. Workforce balance in the company is very important as it helps in
managing a balance between employees personal life and professional life which in
return provides high growth in the future. HR policies helps the company in treating all
employees on a equal basis irrespective of their caste, gender, religion or income.
 Aligning role of HR with strategies of business - HR policies and procedures are
developed in a manner in the company which leads to develop and train employees in the
right path so that they attain the organizational objectives and goals (Maphumulo and
Bhengu, 2019). This is regarded as a challenge that HR department face while
establishing such policies are required to align with the business strategy in order to pace
the efforts of employees in attaining the desired goals and objectives of Boohoo group
Plc. It is important for the company to adopt technological changes for better and smooth
functioning of business operations. HR policies helps the human resource department in
developing and implementing improved ways to motivate and inspire employees for
better work and productivity.
 Training and development - Organizing training and development program is
considered as a major challenge that Human resource department of Boohoo group Plc
might face in the changing marketing conditions. HR policy is a framework that helps in
deciding what is best and what is not good for employees and the company which results
in increased profits and sales in the competitive market. Training and development is
necessary for employees as it helps in increasing their knowledge and skills in order to
improve working efficiency and productivity level for attaining overall growth and
success. With the changing technology it is the responsibility of the HR department to
train their employees for increasing their motivation and confidence level in the work
they perform.
 Health and safety of employees - Maintaining and taking care of the health and safety of
employees is the most important role of human resource departments so that employees
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feel satisfied and motivated while working the company. Health and safety for employees
is a major challenge that Boohoo group Plc might face as employees are the main assets
which helps in accomplishing the goals and objectives of the business. The general well-
being and proper health is the key that enables organization to work in a right direction
which brings more growth and profitability. HR managers must focus on implementing
policy that helps in identifying and monitoring the stress level of employees in the
company.
 Compliance with important laws and regulations - The main challenge that Boohoo
group Plc might face is keeping a proper track with the laws and regulations that are
applicable for the company to sustain in the business environment. Not having correct
HR policies in the company will create problems for employees which in return affects
the resources and growth of the company (Boon, Den Hartog and Lepak, 2019). Failure
of implementing right policies and procedures might lead to fines, lawsuits or even final
closure of the company, that is why it is important for the human resource department to
stay updated with all the recent changes in laws and regulations ranging from working
conditions, labour laws to corporate social responsibility.
Thus, overcoming these challenges is necessary for the company for smooth functioning of
business operations and for optimum utilization of human resources for achieving overall growth
in the business environment. It is the responsibility of the human resource department to
implement policies according to the recent and current changes in the rules and regulations in the
economy to protect the company from any dispute and miss-happening.
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