Developing Individuals: HR Professional Development and Performance

This report examines the critical role of Human Resources in developing individuals and teams within an organization, using Whirlpool as a case study. It details the essential skills, behaviors, and knowledge required of HR professionals, including ethical conduct, problem-solving, and technological proficiency. The report includes a personal skills audit and a professional development plan, highlighting strengths and weaknesses, and outlining strategies for continuous improvement. It differentiates between individual and organizational learning, emphasizing their impact on business performance and the need for continuous learning to drive sustainable success. The report also explores high-performance work systems and various approaches to performance management, providing a comprehensive overview of HR practices aimed at fostering employee engagement and achieving organizational goals.

DEVELOPING
INDIVIDUALS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Appropriate and professional knowledge, behaviours and skills that are required by HR
professionals................................................................................................................................1
P2 Completed personal skills audit and develop a professional development plan....................3
TASK 2............................................................................................................................................5
P3 Differences among organisational and individual learning, training and development........5
P4 Need for continuous learning and professional development to drive sustainable business
performance.................................................................................................................................7
TASK 3............................................................................................................................................8
P5 HPW contributes to understanding to the ways in employee engagement and competitive
benefits........................................................................................................................................8
TASK 4............................................................................................................................................9
P6 Various approaches to performance management.................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
In a business firm, development of individuals and also teams are managed through HR
manager. Teams refers to the group of people which work on achieving the organisational goals
and objectives. All staff members of an organisation works on accomplishing the particular aims
and goals of firm in a proper and effective manner. A group refers to a collection of staff
members which work in a team together in order to achieve decided goals 1. Development is
necessary in every business firm whether it is related to the company and also staff members.
Whirlpool company is a multinational manufacturer and also a marketer of the many home
appliances. In this given business report mentions about some appropriate as well as professional
knowledge which are necessary by the HR professionals. In order to determine the appropriate
skills, knowledge and behaviours for developing a professional development plan. In this
mention report discuss about the various approaches related to the performance management
which can give the support of commitment and also high performance culture.
TASK 1
P1 Appropriate and professional knowledge, behaviours and skills that are required by HR
professionals
In this, Human Resource Department is an integral part of an organisation and it plays an
important role in making the business successful. In Whirlpool organisation staff members work
under this division perform the various kinds of activities such as recruitment and selection,
training and development, salary negotiation, performance appraisal etc. The behaviour,
professional knowledge and also skills are necessary in a Human Resource Manager 2. It is
important that human resource manager should be capable and know that how to deal with the
problems in an effective or proper manner. For the purpose of developing the skills of staff
members it is necessary for manager to use the Continuing Professional Development. It refers to
a procedure of measuring and also documenting the relevant or necessary skills, knowledge and
1 Marquardt, Michael J., Shannon Banks, Peter Cauweiler, and Choon Seng Ng. Optimizing the
power of action learning: Real-time strategies for developing leaders, building teams and
transforming organizations. Hachette UK, 2011.
2 Singh Sandhawalia, Birinder, and Darren Dalcher. "Developing knowledge management
capabilities: a structured approach." Journal of Knowledge Management 15, no. 2 (2011): 313-
328.
1

also experience which helps in gaining all the things in a informal and also formal way when
employees do their work.
The Continuing Professional Development is a continuous as well as planned process
under which the manager work on developing their capabilities and skills in order to increasing
their professional qualities 3. There are some importance of Continuing Professional
Development given below as above:
 It assures that the Human Resource Manager works on increasing and also maintaining
its skills as well as knowledge so that they can produce goods and services on the basis of
consumers demands and needs.
 CPD is helpful in assuring that managers should be update their knowledge about any
kind of change at in the market or any latest updates.
 It is helpful for the managers in making the business environment positive as well as
effective.
 It can be assist to people or getting them the new position where they can easily monitors,
train as well as supervise them in order to achieving the organisational goals and
objectives.
There are some Skills which are necessary in a Human Resource Manager mentions below as
above:
Ethical and Discrete- HR managers of Whirlpool company are regarded as a main part
and they keep the important data and information confidential 4. So in context to this it is
3 Chaskalson, Michael. The mindful workplace: Developing resilient individuals and resonant
organizations with MBSR. John Wiley & Sons, 2011.
4 Foo, Maw-Der. "Teams developing business ideas: how member characteristics and conflict
affect member-rated team effectiveness." Small Business Economics 36, no. 1 (2011): 33-46.
Tjosvold, Dean, Nancy Yifeng Chen, Xu Huang, and Da Xu. "Developing cooperative teams to
support individual performance and well-being in a call center in China." Group Decision and
Negotiation (2014): 1-24.
Pinjani, Praveen, and Prashant Palvia. "Trust and knowledge sharing in diverse global virtual
teams." Information & Management 50, no. 4 (2013): 144-153.
DeChurch, Leslie A., and Stephen J. Zaccaro. "Perspectives: Teams won’t solve this
problem." Human Factors 52, no. 2 (2010): 329-334.
Tsiotsou, Rodoula. "Developing a scale for measuring the personality of sport teams." Journal
of Services Marketing 26, no. 4 (2012): 238-252.
Høyland, Sindre. "Developing and validating a scientific model for exploring safe work
practices in interdisciplinary teams."Safety science 50, no. 2 (2012): 316-325.
Bowen, Judith L., David P. Stevens, Connie S. Sixta, Lloyd Provost, Julie K. Johnson, Donna
M. Woods, and Edward H. Wagner. "Developing measures of educational change for academic
2

necessary for managers to manage their roles and responsibilities in a proper manner and also do
the business activities in a ethical manner.
Problem solving and conflict management- IN order to enhancing the development and
growth of firm it is necessary for manager to motivate staff members to work together. From this
the y all will understand the feelings and sentiments of each other. It will helps in developing
positive working environment at workplace. From this the chances of conflict arise will be less.
It is necessary for HR manager to make a n effective problem solving plan so that the working
environment will be peaceful.
Behaviour of HR professionals which is necessary in company:
Quality and customer focus- It is necessary that manager should be focus on quality of
products which are provide to consumers. Along with this manager should know about the tastes
and preferences of customers in order to satisfy their needs.
Accountable- It is important that employer should be accountable means that manager
should have the ability to take all responsibilities to own work and also commit for completing
the work in an effective or ethical way.
Knowledge which HR manager should possess:
Technology and commination- It is necessary that HR manager should know the way to
communicate with staff members. It will be helpful in dealing with employees in a proper
manner. Technology helps in making the business successful, so manager should use new
technology in its business.
Management and Administration- This is expected that the HR manager should have the
knowledge regarding the business process and also management principles. HR manager of
Whirlpool company is very active and manage all the activities of an organisation.
P2 Completed personal skills audit and develop a professional development plan
Personal skill audit is necessary or important for a person in identifying the weaknesses
and also strengths which are essential in order to making the effective and positive working
environment. This areas is totally based on that areas in which an individual work with the
health care teams implementing the chronic care model in teaching practices." Journal of
general internal medicine 25, no. 4 (2010): 586-592.
Coe, Cindy, Amy Zehnder, and Dennis C. Kinlaw. Coaching for commitment: Achieving
superior performance from Individuals and teams. John Wiley & Sons, 2013.
3

changing environment as well as areas. The Human Resource Manager of Whirlpool company
use this kind of audit programme for the purpose of determining the personal qualities as well as
attributes which are necessary for the effective and proper career development. The HR manager
of Whirlpool company is very capable audit focus on accomplishing the effective aims and
objectives of company by overcome from weaknesses.
There are some capabilities which are helpful in performing the activities as well as tasks
in a proper manner. In context to measure the skills and abilities of staff members it is necessary
for manager to check present performance of staff members and then compare with ideal
performance which is necessary through them 5. The employees of cited company are very expert
in their filed and they provide better quality of products and services to consumers on the basis
of their needs and tastes. In context to Whirlpool organisation, the HR manager of that company
is good in communication and it is expert in report writing and also good in presentation. There
are some other strengths and weaknesses of Whirlpool manager given below as:
Strengths Weaknesses
 Manager know about the use of
PowerPoint as well as Microsoft word.
 Expert in report writing on different
types of topics.
 Resolve all kinds of technical
problems.
 Have knowledge about the HR related
problems and ability to resolve them.
 Know about the use of email as well as
internet.
 Have no more experience about using
the database.
 No skill and also knowledge about
using the HR software.
 Not give the proper and effective
training and development sessions.
 Does not have knowledge about the
contract of employment.
 No prepare the notes regrading the staff
members disciplinary hearings.
 Work on improving in preparing the
5 Colbert, Paul J. "Developing a culturally responsive classroom collaborative of faculty,
students, and institution."Contemporary Issues in Education Research 3, no. 9 (2010): 17.
4

excel sheet.
These all are the weaknesses and also strengths which are helpful in determining the
correct, behaviour, skills and knowledge of Human Resource Manager of Whirlpool company.
Training and development is necessary in in order to developing the knowledge and aloes
skills of staff members in a business firm. It will be helpful in progress or developing the career
of employees. With the help of this they will be motivate and their working abilities will also be
increased. Managers should be aware and up to date about the latest changes or new market
trends. It helps in developing the business as well as staff members of cited company. Those staff
members which are presently work in this company they need to make improvement in their
behaviour and also increasing the knowledge so that they can deal with any other firm in an
effective or proper manner 6. Training is helpful in developing the more skills and abilities in
order to perform the various tasks and activities in a proper and systematic manner.
Development plan
S. No Learnin
g
objectiv
e
Current
skilfulness
(good-5
2.5
average 1
week)
Target
skilfulnes
s
Development possibility Time
period
1 Commun
ication
skills
4 5 Require to be make improvement in the
capabilities and skills in order to gain
success and increase the growth.
1 month.
2 Technolo
gical
skills
3.5 5 Need to use the new technology and
machineries in making the business
process better. In order to improving the
technological skills manager should use
the different methods on continuous
4 months.
6 Anning, Angela. Developing multiprofessional teamwork for integrated children's services.
McGraw-Hill Education (UK), 2010.
5

basis.
3 Technica
l skills
3.5 5 Use should the latest software and also
have the knowledge.
3 months.
TASK 2
P3 Differences among organisational and individual learning, training and development
The individual and organisational learning are varied from each other. These both are the
necessary part in a company.
Individual learning
It is necessary for an organisation for increasing the learning abilities of an individual. It
will be helpful in increasing the skills as well as knowledge in order to developing the career. It
refers to the process under which a chance given to employees in order to improving their
knowledge and capabilities to perform well in an organisation. It is very useful or beneficial
process in making the skills of employees improve. This type of learning is helpful in increasing
the development and also profitability of company 7. If employees will be skilled and capable
then they can develop the good quality of products and services which can fulfil the needs of
consumers in a proper manner. With the help of using individual skills firm can produce more
innovative products which can attract people. It will be helpful in increasing the sales and
profitability of an organisation. In context to this, manager of Whirlpool company conduct the
training programme of staff members so that they can enhance their performance level.
Organisational learning
It refers to the process under which the staff members tries to develop more skills and
knowledge through increasing their abilities and skills. It will be helpful in raising thinking and
measuring abilities. With the help of this, firm can accomplish its business aims and objectives in
an effective an d efficient manner. In organisational learning as well as individual performance
there is direct connection among both of them and it impacts in different activities or operations
of company like for an instance financial results,innovation process etc. An organisation learning
is helpful in fulfilling the demands and needs of consumers a by providing them better quality of
7 Warrick, D. D. "The urgent need for skilled transformational leaders: Integrating
transformational leadership and organization development." Journal of leadership,
Accountability, and Ethics 8, no. 5 (2011): 11-26.
6

services and goods. The HR manager of Whirlpool company use the different tools and
techniques of learning.
Difference among Individual and Organisational learning
Basis Individual learning Organisation learning
Analysis It means the personal knowledge,
behaviour and also skills which
are helpful in reaching to the
decided target.
An organisational learning is helpful
in determining and measuring all
necessary components which can be
impact on the learning results and
remove all barriers.
Self improvement With the help of this an individual
can make improvement in its
learning through attending the
conferences, seminars, internet
learning etc.
Manager should use the different
style of learning which helps in
making the regular improvement in
the productivity of an organisation.
Team learning If the skills of employees will be
increased that they will able to
work with big tea,m.
Under this all staff members will
work together in context to aching
the set objectives. It is helpful in
motivate the staff members.
Equality In this an individual will be able to
maintain equality among all the
co- workers in a company.
It is necessary that firm, should treat
all employees equally and also
maintain the organisational culture
in a better manner
Share vision IN this, a person will share its
vision with its top management or
seniors which will be helpful in
getting the high position in an
organisation.
The organisation share its mission
and vision with staff members
through which it can achieve the set
target.
Training and development is necessary in improving the skills, competencies and
knowledge of people in a proper manner. It helps in improving the performance level of staff
7

members. With the help of this all employees can gaining the competitive advantage and also
achieve the organisational goals and targets in a specific time period.
P4 Need for continuous learning and professional development to drive sustainable business
performance
The Whirlpool company find many mistakes to reduce the negative impacts on growth
and productivity of business firm. The process of continuous learning is necessary for the staff
members and also company. The continuous learning is helpful in increasing the knowledge,
skills and also behaviours of staff members. It will helps in providing the satisfaction level at the
professional as well as the personal level. There are many sources mention below which are
helpful in the regularly learning in a proper manner:
Conferences and seminars- It is necessary for the knowledge, learning as well as the
behaviour of a person 8. It is essential for the employees of Whirlpool business organisation to
attend all the conferences as well as seminars which give the more capability and also knowledge
to them in an effective manner.
Online learning- A person can take or gain some knowledge with the help of using
internet. It is helpful in increasing skills of an individual in a proper manner. It will provide the
data or relevant information of different researchers on a single topic. Under this, the various
view points are show different authors. There are many different business firms which give this
kind of facilities to employees for increasing the knowledge and abilities regarding specific
topic. It will be helpful in executing the business activities in a proper manner.
Training and development- In order to provide the training and development to
employees, it is necessary for firm to adopt and use new technology9 . With the help of this
employees can be focus on improving their skills and also increasing their skills and capabilities.
From this they can manage all the tasks in a easy manner.
8 Schjoedt, Leon, Erik Monsen, Allison Pearson, Tim Barnett, and James J. Chrisman.
"New venture and family business teams: Understanding team formation, composition,
behaviors, and performance." Entrepreneurship Theory and Practice 37, no. 1 (2013):
1-15.
9 Tannenbaum, Scott I., John E. Mathieu, Eduardo Salas, and Debra Cohen. "Teams are
changing: Are research and practice evolving fast enough?." Industrial and
Organizational Psychology 5, no. 1 (2012): 2-24.
8

Workshops- The Whirlpool business organisation provides the many workshops to its
staff members under which they all plays different games and do activities related to the business
or present data or information. It will increase the employees confidence level in an organisation.
In the professional industry, sustainable business gives the effective and good
performance at the market place. Professional development is essential in for developing the
workforce quality. The staff members of a business firm give their contribution in making the
business successful.
The Human Resource Manager applies and uses the sustainable activities for business for
development of a company. Many of the times, Whirlpool business organisation faces many
different problems in order to executing the sustainable business. It will enhance the performance
level of a person as well as organisation 10. The sustainable development is helpful in making the
effective business strategies, vision and mission. With the help of this firm can analyse its
performance level in achieving the aims and goals of company. It is necessary for firm to adopt
the sustainable development which is helpful in increasing the business function and also
operation s in the other areas. In order to developing the mission, objectives and vision of
company, manager can use this kind of strategy. It can be helpful in determining the sustainable
activity of company. With the help of sustainable development firm can make improvement in its
financial position and capture the large market share.
TASK 3
P5 HPW contributes to understanding to the ways in employee engagement and competitive
benefits
High performance refers to a process which helps the staff members in an organisation
ion order to make improvement in the performance level. This kind of programme is helpful in
developing the good confidence level in staff members and with the help of this they feel that
they care the important part of company. In context to motivate the staff members, this company
provide the reward system, so that they can perform better. HPW is concerned with developing
and maintaining the positive environment in an organisation. If the environment of workplace
will be good or positive then all employees will perform better and their motivation or morale
10 Prpić, John, Prashant P. Shukla, Jan H. Kietzmann, and Ian P. McCarthy. "How to work
a crowd: Developing crowd capital through crowdsourcing." Business Horizons 58, no.
1 (2015): 77-85.
9

level will be increased. They will give their contribution in the different activities of company.
The High Performance working is a basic concept of an organisation which help in manage the
framework of firm and focus on maintaining or improving the performance level of business or
its operations. Whirlpool company conducts its business nationally and also internationally.
HPW helps in enhances the retention of staff members and also get the job satisfaction. From
this they will retain in a business firm for long period of time. It is helpful in gaining the
competitive advantage to Whirlpool business firm. The structure of High Performance Working
develop the more performance culture 11. It will be helpful in minimizing workload of top
management. It helps in developing the harmonious and positive relationship among the
managers and employees. HPW is very effective and good for increasing the knowledge,
behaviour and skills of employees or organisation which will be helpful in increasing the growth
are at mark let place. If employees will think positive then they will provide the goods and
services to customers according to the demand and preferences of consumers. It will helps in
increasing the sales and profitability of an organisation.
Competitive advantage is helpful for business firm because of different reasons.
Company can give it in the form of monetary and non- monetary. With the help of this firm can
developing the goods and provide to consumers at the reasonable cost. It helps company to
generate the more profit as comparison to its competitors. On the other hand the positive and
clear communication is necessary in removing all the problems and making positive
environment. If the communication between employees and management will be clear than they
cal share their ideas and opinions with each other.
TASK 4
P6 Various approaches to performance management
Performance management refers to a ongoing process of interaction among the
employees and also supervisor. Performance management refers to a process through which
manager and staff members work together in order to achieving the organisational goals and
objectives. The role of employer is maintaining the performance level of company with the help
of developing the effective resources and strategies. Manager always motivate its staff members
11 Marquardt, Michael J., Shannon Banks, Peter Cauweiler, and Choon Seng Ng. Optimizing the
power of action learning: Real-time strategies for developing leaders, building teams and
transforming organizations. Hachette UK, 2011.
10