Dissertation on the Role of HR in Recruitment and Selection

This dissertation investigates the critical role of the Human Resources (HR) department in the recruitment and selection processes within organizations, using Tesco as a case study. The study begins by establishing the research background, posing research questions, and outlining the significance and rationale of the study, including the identification of the research problem. A comprehensive literature review explores the concepts of recruitment and selection, specifically examining Tesco's HR practices and strategies for attracting and hiring talented employees. The research methodology is then presented, followed by data analysis and discussion, including an analysis of collected facts and interpretation of the data. The dissertation concludes with key findings, recommendations for improving recruitment and selection strategies, and a list of references and appendices. The aim of the study is to analyze the role of HR in recruitment and selection process of an organisation and provide effective recruitment and selection strategies to Tesco for improving performance level within the organisation. The dissertation analyzes the recruitment and selection strategies used by Tesco to hire talented employees at the workplace.

DISSERTATION
(Role of HR in recruitment and
selection process of an organisation)

Table of Contents
Introduction......................................................................................................................................3
Research Background......................................................................................................................3
Research Questions..........................................................................................................................4
Research Significance......................................................................................................................4
Research Rational............................................................................................................................5
Research Problem............................................................................................................................5
LITERATURE REVIEW................................................................................................................7
The concept of recruitment and selection process in context to organisation?......................7
The role of HR in recruitment and selection process of Tesco?.............................................8
The recruitment and selection strategies used by Tesco to hire talented employees at
workplace?............................................................................................................................11
Conclusion of literature review............................................................................................12
RESEARCH METHODOLOGY...................................................................................................13
Data analysis and Discussion.........................................................................................................18
Analysis of collected facts....................................................................................................18
Interpretation of data............................................................................................................21
CONCLUSION AND RECOMMENDATIONS..........................................................................34
Conclusion............................................................................................................................34
Recommendations................................................................................................................35
References......................................................................................................................................38
APPENDIX....................................................................................................................................40

Introduction
In order to align the human talent so that the desired goals of the company can be attained
and that can be by making use of strategic recruitment and selection (Abbasi and et.la., 2022). In
any company recruitment is one of the main responsibility of the HR department which has the
main goal to keep the customers engaged so that they will choose to work in the company
instead of other companies in the market. Along with it, the selection and recruitment is defined
as the process which comprises of encouraging and locating applicants. In that process HR plays
the main role in simplifying the application process and to manage the submitted resumes. With
the help of HR, the company will be able to manage the candidate easily and in a systematic
manner. It can also be said that selecting the right employee is considered to be an important goal
for the recruitment team and establishing the correct process can enhance the overall experience
of the employees in the company (Buttigieg, 2021). The main task of the HR Department is to
help the business in increasing the effectiveness of the business. In that process HR professionals
should make sure that they follow the correct recruitment and Selection processes and attract the
best workforce for their organization. By making use of skills and qualifications for the purpose
of filling a job Position and also choosing the right applicant from various candidates. It can also
be said that the selection and recruitment process plays a vital role in the organisation as it
contributes towards growth and success of the company. Additionally, recruitment is mainly
comprising of various set of techniques which has the main goal in relation to attract more
individuals. So that deserving employees will be attracted in the company who has the potential
and also good skills in the company. In relation to selection, it goes hand in hand and further
represents the final stage of the recruiting life cycle. It is very significant in order to transmit out
the selection and recruitment process in effective manner to carry out business operations.
Research Background
Recruitment can be explained as the various techniques in order to attract new talent with
the help of using skills and various potential in the business (Farndale, Nikandrou and
Panayotopoulou, 2018). The company chosen for the study will be Tesco which is one of the
leading company in the supermarket chains which is headquartered in England. It has strong
share in Great Britain and also presented the strong level of performance in the market.
Additionally, the process of selection and recruitment is considered as a complex task and that is

why it is must to consider various elements. Such elements will be needed in order to perform
the various tasks which are linked with the process of hiring. Moreover, the process of recruiting
and selecting is known to have a major impact on the overall performance of the company. As
employees are one of the main assets in the organisation and the selection of right candidates will
support the organisation in generating revenue and helping the company to attain growth. In
context to HR department, they are one of the most responsible management which works for
managing the employees and is also responsible for the filling the various positions in the
company (Hinton, Woods, and Zibarras, 2020).
Aims of the study:
The aim of the study is “To analyse the role of HR in recruitment and selection process of
an organisation”. A study on Tesco
The objectives of the study
 To gain knowledge about concept of recruitment and selection process in context to
organisation.
 To identify the role of HR in recruitment and selection process of Tesco.
 To determine the recruitment and selection strategies used by Tesco to hire talented
employees at workplace.
 To recommend the effective recruitment and selection strategies to Tesco for improving
performance level within the organisation.
Research Questions
 What is the concept of recruitment and selection process in context to organisation?
 What is the role of HR in recruitment and selection process of Tesco?
 What are the recruitment and selection strategies used by Tesco to hire talented
employees at workplace?
Research Significance
The main significance of the present investigation is that it will help the readers in order
to have proper understanding in relation to the chosen topic (Lee, and Mao, 2020). That is linked
with the concept of recruitment and selection process and about the role of HR in relation to the
chosen company. It can be said that recruitment is explained as the process and procedure of
finding suitable candidates for the vacant position in the company. The candidates will be

encouraged to apply for the position and on the other side, the term selection is known to help in
selecting the best candidate out of the pool of applicants. As recruitment and selection process
plays a significant role in the organisation as it helps them to acquire talent and enhance
performance of the company. The term employee engagement is known to play an essential role
in the company as it supports in enhancing the level of profitability and the overall performance
of the business. The concept of employee engagement is said to be the main concept of
describing level of enthusiasm and dedication in the employees so that they feel more connected
and engaged with the company. It is one of the essential part as it focuses on enhancing the level
of engagement among employees towards the work so that they can contribute and give more to
the company by giving productive outcomes in attaining the goals and objective of business. By
making use of improved employee engagement, the chosen company will be able to reduce the
level of absenteeism. Further, it also retains the loyal workforce in an organisation and employee
engagement is said to be vital for an organisation. As it benefits in enhancing the performance of
business by attracting and retaining the top performers in the company. The ultimate objective of
the employee engagement is to enhance the employee experience, customer satisfaction and
business performance (Manuaba and Darma, 2021).
Research Rational
The main aim for choosing this topic is related to understand the role of HR in
recruitment and selection process. As employees within organisation are said to be the essential
asset of company that helps in contributing in the success of organisation. It further supports in
attaining the goals of the company and the talent management is that process which comprises of
retaining and attracting new employees so that high growth of business is developed. Along with
it, this whole project is segmented into various parts through which various information can be
developed in relation to the concept of recruitment and selection process in regards to the chosen
company.
The main target for conducting the research is to justify its objectives and to learn in
depth knowledge of the complete study. Along with it the summary of the overall learning
experience will directly add on to futuristic goals and growth.
Research Problem
The research problem is related to recruitment and selection process as sometimes it can
also be seen that it is company has lack of qualified candidates that can be the main reason for

not performing well in the market. In relation to the present study, research will be focused on
attaining the presented objectives which are linked with the concept of recruitment and selection
process in context to the chosen company. The chosen company makes use of various
recruitment and selection strategies with the aim of hiring the best and talented employees at the
workplace. The process of recruitment is considered to be an essential part in order to make the
business more successful and to hire talented employees for instance by developing the use of
various social media tools and techniques, exploring niche job boards, considering college
recruiting and conducting awesome interviews for hiring qualified professionals. It can also be
seen that recruitment and selection is said to be one of the vital HR function which allows the
companies in order to recruit and select the talented workforce and members that has positive
impact on the overall performance of an organisation (Silva, Silva and Martins, 2018).

LITERATURE REVIEW
Literature review is the summary of the previous published information on a particular
topic. It is the term of scholar paper which is from the books, journal, articles and many
resources. Literature review is the important part for conducting the overall research because it is
helps to define and examine the research’s aim and objectives. It is known as the overview of the
past result which is works for the specific topic. Literature review is helping the researcher to
obtain and collect the accurate information on the specific topic. In other words, literature review
is playing a vital role in study of research because it is providing the previous result or
information work with the help of scholar paper to attain the aim and objective on the particular
topic.
The concept of recruitment and selection process in context to organisation?
According to the point of view of Senbeto and Hon (2020) recruitment and selection is
referring to the part of process of multi-layered. The process of recruitment is defining as the
activity to seeking out the potential candidates and obtain their interest in the job positions. On
the other hand, selection process is referring to the term that is selecting the best candidate by
determining from the pool of applicants. Recruitment and selection are the process of Human
resource management which is known as the important operation in HRM. It is helps to designed
for maximize the strength of employees in order to meet the strategic gaol and objectives of
employer. In context to organisation, recruitment and selection is the process which is helps to
find and select the best candidate for the vacant position within the organisation. It is the
necessary process within the organisation because it is helps to select and find the best candidate
for the vacant position of the organisation. Recruitment and selection is helps to screening,
evaluating and monitoring the candidates for selecting the best and qualified candidate for the
positions (Chelladurai and Kim 2022). The process of recruitment and selection is done by the
HR manager of the organisation because they are able to find and select the best candidate for
the organisation. It is helps to maintain the commitment to providing the employee’s equal
opportunities. A good recruitment and selection process play a vital role in the organisation
because it is helps to ensure that the workforce has the capabilities and relevant skills for the
current and future needs of the organisation. It is also helps in future growth of the organisation
because the right candidate can achieve the goals and objectives of the organisation.

In the opinion to the concept of Senbeto, Hon, and Law (2022) recruitment and selection
process is the term of Human resource management which is identifying the need for a job,
advertising the positions, selecting the appropriate candidate for the job. the process of
recruitment and selection process is helps to find the candidate for the vacant job position by
analysing their interest of positions and selecting the best candidate from the pool of applicants
for the vacant position. By selecting the best candidate for the vacant position, it is helps to
achieving the goals and objectives for the organisation. In relation to organisation, the role of
recruitment and selection is referring to the important part for finding the best candidate for the
organisation as a good and best candidate helps to attain many competitive advantages for the
organisation. The concept of recruitment and selection process is helps to save time and money
of the organisation. It is enabling the business growth & innovation of the organisation. the
practices of recruitment and selection process can be done by the human resource management.
In other words, recruitment and selection process is the term of Human resource that is helps in
faster hiring, find and select the high-quality candidates, specialist knowledge and many more.
The process of recruitment and selection is the different term because recruitment is referring to
searching of the potential applicants and encourage them to apply for the vacancy (Cousins
2021). Therefore, selection is the process which is done though by the recruitment process
because it is selecting the qualified and skilled candidates from the pool of applicants for the
organisation. it is known as the multi-layered process which has many stages such as finding the
job position, candidates, attracting the candidates, interviews, time schedules and many more.
Selecting the best candidate helps to reduce the mistakes, risks, low turnover, seeking emotional
maturity, keeping to salesforce management and many more.
The role of HR in recruitment and selection process of Tesco?
As per the point of view of Noronha, D’Cruz, and Banday (2020) HR managers play a
vital role in any company or organisation because they are managing the overall process of talent
management, compensation, employee benefits, compliance, training and development and
workplace safety. The department of HR helps the organisation to provide the organisational
structure and effectively managing the employee work lifecycle. In relation to Tesco, the role of
HR in recruitment and selection is refers to the important term because it is analysing the
requirement of available job within the Tesco and helps to attracting the candidates for the
vacant position. The role of HR helps in carefully screening of the employees for achieving the

goals and objectives of the organisation. for better understanding there are some more role of HR
which are given below-
 Attracting people to work: the role of HR is to attract the people for the work.
Attracting people for work is helps to find the best candidate for the vacant position. It is
the main role of HR because to manage the organisation’s work and operation it is
important to having the good and qualified employee where the, HR of the company is
able to identify the vacant position and identify the interest of the candidates.
 Selecting the best candidate: it is known as the important role of HR to selecting the
best candidate for the organisation. it is also the most difficult part for the HR manager
because it is not easy to select the best candidate from the pool of applicants (Halan
2021). The role of HR in selecting the best candidate is that they are screening and
monitoring the candidates and analysis their past performance for the current position.
Selecting the best candidate is not easy for the HR but they choosing the right person for
the right position.
 Interview scheduling: the role of HR within Tesco is to scheduling the interview timings
for taking the interview of the employees. Interview schedule is one of the most
important roles of HR because they are selecting the candidates by taking the interview of
them. Interview of the employee is one of the best ways to understand and analysis the
performance of the employees.
 Training and development: it is referring to important role of HR which is known as the
training and development. HR are able to trained and develop the skills and knowledge of
the employee which is helps to achieved the goals and objectives of the organisation.
training and development are necessary role of the HR because it is helps in increasing
the productivity and performance of the employee as well as of the organisation.
 Rewards: it is defining as the term of critical role of HR because rewards are provided
for the attaining the best performance of employees. The role of HR is that they are able
to provide rewards system to the employee by checking their performance for the
company. The best employee is able to collect the rewards from the HR manager of the
organisation.
According to the point of view of Smith, Yellowley, and McLachlan (2020) Human
resource or HR play a vital role because it is helps to find and select the best and right person for

the company or organisation. in relation to Tesco, HR play many roles within the organisation
such as finding the right candidates, provide training, selecting the best candidate, hiring, talent
management, employee benefits and many more. The role of HR within Tesco is to select the
best employee for the organisation to attain the many competitive advantages. The HR of the
company is able to handle and manage all the process of employee retention, training &
development, compensation, workplace safety and many more. For better understanding there
are some more role of HR which are briefly given below-
 Compensation: it is defined as the systematic approach which is helps to provide
monetary values to the employees in order to exchange the for work performed. In other
words, compensation is referring to the term which is helps to analysis the good
performance of the employee towards the organisation and provide them some monetary
values in exchange is called compensation. Compensation can be done by the HR
manager of the company. it is known as the any payment that is given by the employer to
employee during the employment period.
 Employee benefit: it is referred to the benefits of employee such as health insurance,
outgoing plans, stock option and many more. Employee benefit is the term which is given
by the HR of the company (Spanjaard and Freeman 2022). the role of HR in employee
benefit plays a vital role because it is helps to give the opportunities to the employee
towards their health and safety. The role of HR is to give employee benefit helps to attain
the best performance of the employee towards their working.
 Compliance: it is referring to the company’s legal obligations. It is also the role of HR
because in the company’s compliance HR managers are responsible for the compliances.
It is the critical function of HR department because they are also responsible for the
compliance laws and providing the adequate communication which is helps the managers
to communicate about laws with employees.
 Workplace safety: it is the responsibility of HR or it is the role of HR to manage the
workplace safety. Workplace safety is necessary which is provided by the company for
their employees. Workplace safety is helps to increase and improve the employee
performance and productivity within the organisation. The healthy environment of the
company can improve the employee motivation towards their work and role. The role of

HR plays the vital role in workplace safety because they are able to manage all the
process of cultural activity of the organisation.
The recruitment and selection strategies used by Tesco to hire talented employees at workplace?
As per the view of Mariani and Nambisan (2021) there are many strategies of recruitment
and selection which is helps in hiring the talented and qualified employees at workplace. The
strategies help the companies to attain many benefits such as it is helps to build the brand in the
company as an employer. The strategies of recruitment and selection helps to select the best
employees for the organisation. The strategies help to reduce the turnover and increasing the
employee morale as well. The strategies of recruitment and selection process helps to attract the
important group of applicants. In relation to Tesco, there are some recruitment and selection
strategies which is used by Tesco in order to hired the talented employees within the workplace.
The strategies used by Tesco are given below-
 Treat candidates like customers: it is the strategy which is used by Tesco, where they
used to treat their candidate like customers (Heery, Hann, and Nash 2021). It is the best
way to hiring the talent employees because treating the candidates like customer helps in
respectful of their time. Treating candidates like customers helps the Tesco to attain the
best performance of the employee.
 Use social media: using the social media is the one of the best ways because social
media platform provides the information about the candidates such as LinkedIn profile,
emails and many more. Using the social media is the best way to communicate and attract
the best and qualified candidate for the vacant positions. This strategy of recruitment and
selection process helps to hired the talented employee by checking their resume on the
daily basis with the help of using the social media. Social media is known as the
important part in recruitment and selection process because it is helps in provide the
information of the candidates which is helping in recruitment process.
According to the Pepple, Zhang, and Ofoma (2021) there are many strategies of
recruitment and selection which is helps to hired the talented employee at workplace. The
strategies of recruitment and selection process helps to provide many competitive benefits and
advantage to the organisation. The strategies help to develop the employee’s performance and
productivity towards the organisation. In context to Tesco, there are some strategies of

recruitment and selection which is taken by the company in order to hired the talented employees
within the workplace. The strategies used by Tesco are given below for the better understanding-
 Make use of sponsored jobs to stand out: it is known as the one of the best strategies of
recruitment and selection process. Make use of sponsored jobs to stand out helps out to
find the pool of applicants by providing the sponsored jobs to the candidates (Khan and
Shah 2021). This strategy also helps to select the best candidate for the vacant position of
the job.
 Check resume posted online: it is the one of the best strategies as it is helps to check the
resume which is posted online by the candidates. It is helping the HR to find and check
the resume on the daily basis on the online sites such as LinkedIn, emails and many more.
Checking the resume on the daily basis help to find the best candidate and increasing the
number of candidates within the organisation by which it is easy to select the best
candidate for the position.
Conclusion of literature review
From the above literature review, it has been concluded that recruitment and selection
process within Tesco is play an important role because it is helping the company to selecting and
finding the right candidate for the right job position. All the process of recruitment and selection
is done or completed by the HR manager of the organisation where it has been analysis that HR
manager of the organisation is play an important and vital role to select and recruited the best
candidates. There are many roles of HR within Tesco in term of recruitment and selection
process such as HR are able to recognise the job position within the organisation, attracting the
candidates, interview scheduling, manage timings, training and development, employee benefits
and many more. It has been analysed that there are many strategies which has been taken by the
Tesco in term of hiring the talented employee at the workplace such as treating the candidates
like customer, use of social media, check resume posted online, creating the compelling job
descriptions and many more. These all strategies help the Tesco to hiring the best and talented
employee at a workplace. the overall study of literature review defines that recruitment and
selection process is important for achieving the goals and objectives of the organisation.