Developing Individuals, Teams, and Organizations: HR Report Analysis

This report provides a comprehensive analysis of human resource practices, focusing on the development of individuals, teams, and organizations within the context of Whirlpool. It begins by outlining the knowledge, skills, and behaviors required of HR professionals, including legal knowledge, competitor analysis, organizational skills, and adaptability. A personal skills audit is conducted to identify strengths, weaknesses, and areas for professional development, followed by the creation of a professional development plan. The report then differentiates between individual and organizational learning, emphasizing the importance of continuous learning and professional development to drive sustainable business performance. Furthermore, it explores how High Performance Work Practices (HPW) contribute to employee engagement and competitive advantage. Finally, it examines different approaches to performance management. The report underscores the critical role of HR in fostering a productive and adaptable workforce capable of achieving organizational goals.

Developing Individuals,
Teams and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
Task 1...............................................................................................................................................3
P1 Knowledge, skills and behaviour required by HR professional .......................................3
P2 Personal skills audit to identify appropriate knowledge, skills and behaviour to develop a
professional development plan...............................................................................................4
Task 2...............................................................................................................................................6
P3 Difference between organization and individual learning, training and development.....6
P4 Importance of Continuous learning and professional development to drive sustainable
business performance.............................................................................................................7
Task 3...............................................................................................................................................9
P5 High performance working contributes to employee engagement and competitive
advantage................................................................................................................................9
Task 4.............................................................................................................................................10
P6 Different approaches of Performance Management.................................................................10
Conclusion.....................................................................................................................................11
REFERENCES................................................................................................................................1
.........................................................................................................................................................1

INTRODUCTION
Human resource department plays an important role in ever organization as their major
role is to recruit and select the best and suitable candidate for the organization. In addition to this
the other major role of HR is to develop the individuals and team within the organization so that
they can help in achieving the vision and mission of the organization. In this project Whirlpool
company is taken into consideration which is an American multinational manufacturer and
marketer of home appliances. Its headquarter is situated in united states of America. In this
presented report brief analysis is done to determine knowledge, skills and behaviour which are
required by HR professionals. In addition to this, differences between the organizational and
individual learning are also explained in this file. Moreover the importance of continuous
learning and professional development is also mentioned in this report. Lastly, brief
demonstration has been done about how High Performance Work Practice(HPW) contributes to
achieve the competitive advantage in the market.
Task 1
P1 Knowledge, skills and behaviour required by HR professional
Human resource professional work has changed from time to time. They use to handle the
administration work or clerical work but now they help the management to make strategy
according to the available resources (Bolden, 2016). Their work is to keep up the peace of the
company so that every employees can work with their full commitment towards their work.
Proper utilization of the employees should be attain to help the company to achieve their vision
within time. HR professional should have proper knowledge, skills and behaviour then only they
will be able to complete their work with full perfection which are described below,
Knowledge
Rules and regulation: HR professional of Whirlpool should have the knowledge of laws
like employment laws, working conditions law etc. Working condition of the Whirlpool helps
the employees to motivate them and increase their productivity to a certain level. All the rules
and regulation which is set by the government should be follow by the whirlpool so that they
stay away from the penalties. Moreover, Workplace of the company should be properly
maintained so that all the employees can fully devote themselves for the work.

Competitor knowledge: HR professional has so many crucial work other than recruitment
and selection. Whirlpool HR should be well aware of all the competitor and their strategy so that
they can help the management while making the strategy. Strategy should be made according to
the competitor so that every action taken by the competitor would be tackle with greater
productivity (Eime and et. al., 2013). This strategy is helpful for the Whirlpool to create an
competitive advantage over others.
Skills
Organisation and planning: Whirlpool HR professional should know that when to
recruit more personnel or how to assign the task according to their skill set. Total number of
headcount in the Whirlpool should be according to the strategy as it affects the company's profit
directly. Apart from that HR should know that how to assign the task according to the individual
capabilities. As it will help the company to utilize their resources properly.
Technology: Nowadays most of the work is done with the help of technology. So
Whirlpool HR should be well aware about the latest technology and how they can use it to
maximize their productivity. Basic knowledge like MS power point, MS excel, SAS, SAP HR
should be there in the HR then only they would attain success in their professional field.
Behaviour
Impartial and objectives: Partial behaviour of any individual of the company leads to the
conflicts among employees. Whirlpool HR should take care of any type of activities and try to
resolve it before it become a buzz for the company. Performance appraisals, promotion, hikes etc
should be given according to the abilities and performance of the employees rather than on the
basis of partiality.
Adaptability: The only thing which is constant in the external environment is change.
External environment affects the working culture of the company that's why HR should be well
adaptable to the environment. So that no external or internal factor can affect the productivity of
the employees.
P2 Personal skills audit to identify appropriate knowledge, skills and behaviour to develop a
professional development plan
Personal skills refers to a factor which differentiate the person to one another. It could be helpful
for the person or can impact the persona in negative way. Personal skill audit means assessment
of own skills and capabilities so that it can be improve with time thus increasing the productivity

of the individual. It can be helpful for Whirlpool as improve in knowledge and skills of the
employees leads to increase in knowledgable workforce for the company (Belbin, 2012). As a
HR professional I will analyse my strengths and weakness so that I can make my professional
development plan according to that.
Strengths Weakness
My communication skills are strong as I can
easily convince anyone.
I find hard to solve the numerical problem at
the time of doing the administrative work.
I can manage different task at the same time. I have lack of knowledge about HR policies
and laws.
My decision making skills are good as I have
to solve the conflicts on a daily purpose so
that environment should be well maintained.
I Have of lack of IT skills due to which it
affects my working and my productivity.
Personal skill Audit
Very good Good Adequate Little or no
experience
Information technology √
Use of Microsoft office word √
Use excel spreadsheet √
Use a database √
Use specialist HR software √
Use the internet √
Use e-mail √
Use power point √
Communication Skill
Drafting contracts of
employment
√

Taking notes of disciplinary
hearings
√
Write reports √
Produce material to support
presentations
√
Delivering a training session √
Resolving disputes/complaints √
Interviewing √
Advising on HR issues √
Problem solving skills
Make good use of verbal
reasoning skills
√
Able to handle complex data and
make selective use of
information
√
Explore more than one solution
in order to solve a problem
√
As per the above mentioned skill audit, it can be monitored that there are some skills like
technology,communication and others are helpful for me to me personal and professional
development. Because I have good knowledge about them which will helpful for my future
growth and development.
With the help of the above mentioned Strengths and weakness, I will make my
professional development plan so that it can be upgrade with time.
Objectives Time Taken Activities I need to
undertake
Monitor by
Numerical ability 3 months Aptitude classes will
be taken by me for 3
Tutor

months so that I can
solve mathematical
problem fast.
Knowledge of laws
and policies
2 months I will read and
understand all the
important Journals,
Magazines and online
so that I can make
myself aware of all the
policies which will be
helpful in the
workplace.
Manager and
subordinates
IT skills 3 months IT classes will be
taken so that
knowledge of MS
word, MS power
point, SAP HR would
be improve.
Manager
Task 2
P3 Difference between organization and individual learning, training and development
Learning refers to the modification of one's behaviour by experiences. In addition to this
process of acquiring and modifying the knowledge, skills, values and preferences. As skills and
knowledge of the individuals plays a vital role in achieving the successful growth of the
organization in the market. The HR manager of the Whirlpool company should focus on
developing the individuals knowledge and skills in order to increase the productivity of the
company. Individuals and organization learning plays an important role in achieving the
competitive advantage in the market.
Individual learning: It refers to the process of acquiring knowledge and skill through individual
reflection. In addition to this it is refer to as the capacity to build knowledge through external
sources or through personal re-elaboration of individual experience by interacting with outside

environment. So HR manager of Whirlpool company should influence and motivate their
workers in order to develop their learning ability as individual learning plays an important role in
increasing the productivity unto certain level.
Organizational learning: It is the procedure of creating and transferring cognition within the
organization. In addition to it is described as the bridge between working and innovation of
individuals. It also helps in gaining and acquiring new cognition about the environment and the
goals (Poksinska, Swartling and Drotz, 2013). So HR manager of the Whirlpool company should
motivate their employees to develop their individual learning capability as individual learning
helps in developing organizational learning.
Difference between individual and organizational learning
Individual learning Organizational learning
It refers to the personnel development of the
individuals. HR manager of Whirlpool should
focus on motivating workers to develop their
individual learning ability in order to increase
the productivity unto certain level.
Organizational learning refers to the overall
development of the business concern.
It is a wider concept. It is a broader concept.
Development of individual learning depend
upon the motivational factors rendered to them
by the HR manager. So the HR of Whirlpool
company should provide their worker with best
motivational factors like promotion, increase in
salary etc.
Development of organizational learning
depend upon the individuals working in the
organization. So HR manager of Whirlpool
should focus on improving and developing
individuals learning as they are the one who
help in the development of organizational
learning.
Training and development:
Training is the process of sharpening of individuals knowledge, skills, concepts so as to
improve their performance level. It is all about knowing where the individual stand in present
before training and after attaining training program where will the individual reach with their
abilities. So it is important for the HR manger of Whirlpool company to develop some training
program session so that employees can learn some new methodology, and can refresh up their

existing knowledge and skills in order to bring up the company to the next best level (Huczynski,
Buchanan and Huczynski, 2013). Whereas development is the process in which the individual
grow and become more advanced by acquiring and modifying skills and knowledge. With the
help of it, the manager of the company can make improvement in the skills and knowledge of the
employees if they feel lack and want to make development and learn new skills. It is beneficial
for employees because if they improve their skills then they can do their work with more
effectiveness in appropriate manner.
Difference between Training and development
Training Development
Its major purpose is to develop additional skills
of individuals.
Its major purpose is to develop the total
personality of individuals.
It is a short term process. It is a continuous process.
P4 Importance of Continuous learning and professional development to drive sustainable
business performance
Continuous learning: It refers to the regular practice adopted by the individuals in order to
expand their skill set by gathering new knowledge. Moreover it can be said that it is the strategy
which is essential to develop in order to achieve success in life. So HR manager of Whirlpool
company should give their employees continuous training programs like through workshops,
seminars in order to develop their knowledge and skill power. As the enhancement in the
workers skills and knowledge will be beneficial to drive sustainable business environment.
Professional development: It is the process of improving the capability of the individuals by
accessing through training possibility in the workplace. In addition to this it refers to the
development of the workers related to their specific job profile. HR of the Whirlpool should
conduct some professional development programs in order to develop individuals as it helps in
increasing the productivity level of an organization up to certain level. Workers will get
promotion opportunities due to their professional development which indirectly will result in
driving sustainable business performance (Carlopio and et. al., 2012).
Importance:
Some of the importance of continuous learning and professional development in driving
sustainable business performance of Whirlpool are as stated below:

Fill up the skill gap more efficiently:One of the first importance of continuous learning and
personal development is that it helps in filling up the skill and knowledge gap more efficiently
within the individuals. So Whirlpool company should develop some continuous and
performance development programs in order to develop their workers skills and knowledge.
Thus, it will result in driving sustainable business performance of an Whirlpool company.
Helps in gaining competitive edge in the market place: Strong continuous learning and
professional development culture in Whirlpool company will result faster time to market for
goods and services, for faster response to customers needs as well as it will also lead in meeting
future demand in the market place (Pakdil and Leonard, 2014). So HR manager of Whirlpool
company should ensure from time to time that there workers are continuously developing their
learning abilities. Thus, it will be helpful in driving sustainable business performance of
Whirlpool company.
Helpful in creating better working environment:When individuals in the Whirlpool company
continuously develop their professional as well as learning ability culture then it will lead in
increase in the workforce productivity. In addition to this it will also help in creating more
innovative environment within the organization. Thus, it will also lead in driving sustainable
business performance level.
Overall it can be concluded that continuous learning and professional development of
individuals plays an important role in driving sustainable business performance of Whirlpool
company. Moreover it help the company to engage their workforce more effectively so that it can
benefit both the companies as well as workers of the organization.
Task 3
P5 High performance working contributes to employee engagement and competitive advantage
High performance working explain as practices done by the company in recruitment, selection,
training and retaining the employee so that overall productivity of the organization would
improve. HPW is an approach of creating an environment in the workplace so that employees
could attain high levels of performance. With the help of HPW Whirlpool can create the
favourable environment for the employees where the all the process are transparent,
communications are easy to make, every employees do their part in decision making skills etc.
Whirlpool could increase effectiveness and productivity of the employees and the organization

through HPW (Woodcock, 2017). There are different types of HPW practices which can be use
by the Whirlpool to improve its overall efficiency which are explained below, High employment involvement: Climate and culture of the environment impacts the
quality of work of the employees in the organization. Better working condition motivates
the employee to work harder and bad working condition degrade the effectivity of the
individual. Whirlpool should make their environment working friendly so that everyone
can perform their best thus gaining the competitive advantage over others. Besides this
Whirlpool should organize informal parties regularly so that employees can interact with
one another and trust can be build then. Employee involvement in the work can also
increase through redesigning their work to make it challenging for employees. Human resource practices: One of the crucial work of the HR department is to recruit the
potential candidate for the company. Recruitment should be properly done by the
Whirlpool so that skilful candidates would be selected for the job rather than selecting a
candidate due to biasness or favour. Apart from that, regular training should be provided
to new employees so that required skills and competencies can be imparted. It will help
the employees to accomplish a given task given by the Whirlpool (Boud and Brew,
2013). At last, Training should also be given to old employees so that they can improve
and learn news skills and technology that can would be helpful for the future.
 Reward process: Reward should be given according to the performance of the
employees. Top performing employees of the Whirlpool should given rewards like hikes,
bonus, foreign trips, promotion and recognition. Through this, employees motivation and
productivity would increase gradually. Apart from that those who did not perform well
should be given training, workshops, classes so that there hurdle can be removed. It will
help the low performer to improve their performance in the future.
Task 4
P6 Different approaches of Performance Management
Performance management is one of the broader function which is performed by the HR of
an organization. It consist of activities like continuous progress review, implementation of
continuous and professional development programs, feedback for improved performance and to

provide reward for better workforce performance (Approaches for measuring performance of
employees. 2018)
Approaches of Performance Management:
There are some of the approaches of performance management which is used by the
Whirlpool company in order to develop and support high performance culture are mentioned
below:
Comparative approach:Under this approach of performance management comparison among the
employees of same job profile are done. For example A and B are working in a Whirlpool
company under same job profile and A has more skills compare to B, then company will rank
higher to A as compared to B. Thus, it will help in increasing the competition level and their
performance level of the workers and it will also help in developing and supporting high
performance culture within the Whirlpool company.
Result approach:Under this approach employees are ranked on the basis of their outcome they
result for the company (Watson‐Manheim and et, al., 2012). For example whirlpool company
rank their workers on the basis of evaluation of their result and evaluation is done on the basis of
their productivity. By using this approach company can increase their productivity level as well
as can develop and support high performance culture within the organization.
Overall it can be concluded that Whirlpool company should apply such approaches in order to
increase workers productivity level as well as to examine their performance level. As this
approaches help in identifying workers strength and weakness so that they can overcome their
weakness (Tabassi, Ramli and Bakar, 2012). Thus, it will be very much helpful for the Whirlpool
company in achieving the competitive edge in the market. Thus, it can be said that this
approaches of performance management will help in developing and supporting high
performance culture within the organization.
Conclusion
From the above mentioned report it can be concluded that HR professional work has changed
time to time and now they help the management to make strategy for the company. Personal
skills audit is helpful for the individual as it helps the employees to find out their strengths and
weakness so that it can be improved with time. Whirlpool should give focus on individual and
organizational learning so that overall productivity of the Whirlpool would increase. Continuous