Developing Effective HR Service Level Agreements: A Report

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MANAGE HUMAN
RESOURCE
SERVICES

WORK TO GAIN SUPPORT FOR
STRATEGIES AND FORMATION OF SLA
 Strategies to promote Equality Act,
Anti- Discrimination Act etc.
 Promoting diverse culture at
workplace.
 Maintaining the integrity and
respect towards each other values.
 SLA provides help in maintaining the
tracking and managing the responses
towards issues.

RELATIONSHIP PERFORMANCE OF
SLA TO BUSINESS AT VARIOUS
LEVELS OF THE ORGANISATION
 SLA is concerned with maintaining the
performance of employees.
 It also focuses on sticking towards the
commitments.
 It is ensures that HR case or tasks are
resolved in the specified amount of
time.

Need for training to enable
effective implementation of SLA.
 It helps in defining the SLA
scope.
Set response and looking for
resolutions.
Involves the creating ownership.
Measuring Compliance.
Monitoring the performance.
Focusing on Changes.

RISK LEVEL MANAGEMENT FOR THE
PROPOSED STRATGIES
 The risks is huge as people possess different
set of opinions.
 Forming the rules and regulations in regards
with the proposed strategies.
 Certain set of penalties or straight out
termination for violating the rules.

METHODS FOR MEASURING
PERFORMANCE AGAINST THE
SLA.
 It focuses on building quality and
ensures continuous improvement.
 It focuses on continuous monitoring
the performance apart from the
involvement of SLA.
 The identification of issues are find out
by the way set departments of the
company.

STRATEGIES FOR MONITORING
PERFORMANCE AGAINST SLA
 Conducting meetings with senior
management regarding the policies
and procedures.
 The policies are in accordance with the
individual needs.
 It requires developing and measuring
the understanding towards the issues
of employees.

REFERENCES
 Wu, L., Garg, S.K., Buyya, R., Chen, C. and Versteeg,
S., 2013, May. Automated SLA negotiation framework
for cloud computing. In 2013 13th IEEE/ACM
International Symposium on Cluster, Cloud, and Grid
Computing (pp. 235-244). IEEE.
 Kothari, P., Ramamoorthy, V.K. and Seethana, S.,
Altaba Inc, 2012. Method and system for monitoring
rest web services. U.S. Patent 8,275,855.
 Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright,
P.M., 2017. Human resource management: Gaining a
competitive advantage. New York, NY: McGraw-Hill
Education.