Report on HR & Payroll Services Management at Deloitte Australia

This report examines Deloitte Australia's approach to managing its human resources and payroll services. It highlights the importance of payroll in maintaining employee morale and ensuring compliance with legislation. The report details Deloitte Australia's proposed HR and payroll systems, focusing on the transition from an in-house SAP system to an upgraded SAP ECC 6.0. It also addresses stakeholder engagement strategies, the delivery of proposed payroll services, and how the service provider manages current HR system challenges. Furthermore, the report outlines the expected roles of Deloitte HR experts in payroll services, proposed training support, ethical service delivery standards, and an action plan for payroll services implementation, emphasizing the potential for improved accuracy, employee accessibility, and satisfaction. Desklib provides access to this and many other solved assignments for students.

Running head: MANAGE HUMAN RESOURCES SERVICES
MANAGE HUMAN RESOURCES SERVICES
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Executive Summary
Payroll is an integral part of all organizations. The HR unit is identified as not only accountable
for employee’s remuneration compensation, but further plays a crucial role in safeguarding an
organization’s prominence and reputation by efficiently ensuring compliance with several vital
legislations. The crucial factor of payroll services is its impact on the morale of the workforce.
Employees require developing the sense of assurance that they will be receiving consistent
remuneration with timely manner. The report has offered significant insights of the way Deloitte
Australia has offered payroll services that centres HR administrative functions that includes
benefits administration along with human resources support. The paper has also provided
insights about the way Deloitte Australia has been significant to the company’s success by
establishing successful payroll programs.

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Table of Contents
Introduction......................................................................................................................................3
Proposed Deloitte’s Hr and Payroll Systems...............................................................................3
Engaging Stakeholders in Proposed Stakeholder plan................................................................4
Delivery of Proposed Payroll Service..........................................................................................5
Service provider will be managed to address current challenges of current HR system.............6
Type of Service Expected for Proposed Payroll System.............................................................9
Expected Roles of Deloitte HR experts in Payroll Services........................................................9
Proposed Training Support for Payroll Services.......................................................................11
Ethical Service Delivery Standards related to Payroll Procedures of Deloitte Australia..........12
Conclusion.....................................................................................................................................13
Action Plan or Timeline for Payroll Services of Deloitte Australia..........................................13
References......................................................................................................................................15

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Introduction
Human Resources are on a quest to drive substantial cultural transformation. Digital
interferences are undergoing significant transitions to the way customers want to be integrated
with brands or suppliers in the B2B or B2C worlds. Digitalisation is not only about efficiently
new and advanced technologies but creating developments in business procedures, people as
well as underlying conjectures. Snell, Morris and Bohlander (2015) have witnessed a competitive
race for global talent in a market which encounters spectacular deficiencies. For instance,
Australia comprises about 40,000 IT security analyst jobs which will go unattained by the end of
2018. There can further be identified four generations of employees who possess various needs
and requirements from the organization with which they are engaged. The following paper will
propose a plan for Payroll services by the HR department engaged in Deloitte Australia that is
recognized as a brand which collaborates across a vast network of office in Australia to provide
audit, financial and human capital services.
Proposed Deloitte’s Hr and Payroll Systems
As Australia’s most significant human capital business enterprise, Deloitte Australia is
known as one of the nation’s most reputed brands. The company has been efficiently offering
voice, mobile, entertainment product and services along with internet accessibilities (Deloitte
Australia 2018). Deloitte Australia in order to successfully thrive as one of the premier providers
of both international technology and human capital services across Asia needs to possess the
competence to be responsive towards significant changes in the arena of international human
capitals. Thus the company in order to achieve this must optimise its most fundamental asset that
is ‘its people’ (Deloitte Australia 2018). The Human Resource department proposed a new
Payroll system plan to successfully sustain its major asset-‘people’ which will essentially focus

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on the transition of the in-house HR and payroll system operating on SAP. Since this
implementation of the proposed payroll system, Deloitte Australia is expected to undergo
significant developments (Deloitte Australia 2018). The old system no longer is offering the
process clarity which is required and involve into a substantial volume of paper-based
transactions that creates incompetence.
However, the proposed Payroll system of Deloitte Australia (2018) with technology
developments will represent a system which was no longer fit for purposes but increase
employees’ level of feasibility. Furthermore, the projected decision of HR managers to integrate
the operation essentially based on outsourcing the function will enhance the level of productivity
across the range of measures. These measures will be executed by upgrading the HR and payroll
system from SAP 4.6C to SAP ECC 6.0 (Deloitte Australia 2018).
Engaging Stakeholders in Proposed Stakeholder plan
HR unit of Deloitte Australia will construct a view of stakeholder populace to
characterize the stakeholders in terms of their value towards the change process. Deloitte
Australia will use matrix of interest versus power in which varied stakeholder groups will be
mapped as per two direct questions-
Interest (What does stakeholders need from the proposed payroll services and what does the
payroll system will need from its stakeholders?)
Power- What degree of control of stakeholders will leverage the proposed structure of the
services?

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Simple Matrix of Interest versus Power
Source: (Hunter 2016)
HRMS Implementation Behaviors – The Bottom Line- The HR managers will directly
leverage the opinions of stakeholders showing resistance towards the proposed payroll system.
This approach will be executed by addressing issues of concern to individual stakeholders. Thus
by distinctly illustrating the new HRMS, HR manager will offer greater degree of control
towards individual stakeholder (Hunter 2016). Any forms of deficiencies identified by any vital
stakeholder will be corrected with appropriate training with necessary tools and knowledge. This
training is anticipated to take around 3 months and will ensure assertive response from the
opposed stakeholders.
Delivery of Proposed Payroll Service
Deloitte Australia will comprise ordinary, centralized payroll collective services model.
This form of strategy will efficiently help the company to effectively frame the company’s
corporate strategy following organizational planning as well as labour management (Deloitte

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Australia 2018). Furthermore, employees and managers will receive the accessibility to adequate
data and information which the company currently needs in order to successfully execute their
operations (Hunter 2016). At the same time, the proposed HR service efficiently will offer
employees with the most efficient user experiences for its HR data.
Service provider will be managed to address current challenges of current HR
system
Deloitte Australia (2018) has revealed that the current payroll system has been considered
as the most complex among any business enterprises in Australia. The proposed pay and people
structures of Deloitte Australia will be developed from a wholly owned government unit, through
full privatization after the following method of partial privatization. However, HR unit of
Deloitte Australia while proposing its new payroll structure observed certain potential challenges
related to legacy terms and conditions along with newly developed arrangements. Such
criticalities will arise as the company aim to transform its pay structure as highly competitive and
a proficiently regulated human capital industry (Deloitte Australia 2018). Hayat (2014) has noted
that during with the improved payroll structure Deloitte Australia will undergo specific progress
in the accuracy of payments, employee accessibility and will receive a higher level of employee
satisfaction with the systems which will be identified as a significant part of the DXC key
performance indicators (KPI). Thus the shift by Deloitte HR unit towards the advanced level of
payroll will generate essential productive benefits such a employee smooth accessibility in
accessing payroll system and avoidance of misinterpretations. Matthews (2017) has stated that
Deloitte Australia will receive a more significant amount of economies of scale by the projected
decommissioning of compound, outdated and high-cost systems (Deloitte Australia 2018).

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However, HR manager anticipate that the high level of employee contentment distinctly
will reflect such developments with Net Promoter System (NPS) score of above +70 for Deloitte
Australia’s Human Resource Services and pay or remuneration queries (Deloitte Australia 2018).
As NPS is identified as an undemanding metric it will reflect the way Deloitte Australia will be
operating its new HR services for its workforce. For example, a consistent score of above 70,
however, currently signifies a steady rate of employee contentment. It is expected that only DXC
HR and Payroll Services have the expertise to efficiently form the foundation for the successful
progress of Deloitte Australia HR digital strategy goals (Deloitte Australia 2018). This further
will facilitate the organization to attain the benefits of the newly developed functionality on a
regular basis (Agnihotri and Agnihotri 2018). The expected advantages specifically will involve
accessibility successfully in a single digital portal that will be easily accessible by the employee
on any device.
Proposed Payroll System Implementation in Deloitte Australia
Hunter (2016) has revealed that successful implementation of payroll services will
efficiently streamline the procedures relevant to rapid remuneration system as well as accurate
organizational performance. The initial step Deloitte Australia must employ while implementing
plan for the provision of payroll service is to appoint a proficient project manager. However it is
the role of the project manager to assess the business operations of Deloitte and its current
payroll system (Deloitte Australia 2018). The project managers will further discuss relevant
management data which Deloitte will require in order to apply efficient payroll services.
Communication Expectations- Deloitte further before showing consent must accurately discuss
its payroll needs and demands in order to immediately employ a suitable resolution. This step is

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identified as a vital one as any type of misinterpretation can be consequential to critical delays
along with additional expenses (Deloitte Australia 2018).
Verification of Legal and Regulatory Agreement- Deloitte Australia must aim to
efficiently determine the way compliance procedures will be successfully managed with any
form of changes in legal and payroll taxation requirements.
Standardise Pay Policies – At this step, accurate evaluation of Deloitte’s pay
policies is needed to guarantee no contradictory or inefficient workflow patterns.
For example, in such cases, shift variations such as overtime calculations in one
unit but not in the other (Nyikos, Szablics and Laposa 2018).
Importance of Training for Payroll services- It is highly vital for Deloitte to
identify employees who need immense training and induction in order to
execute the payroll system and generate effective outcomes to the
organization. However Hartijasti and Septian (2015) noted that training or
knowledge development will be applicable to internal payroll software in
comparison to an outsourced payroll solution. As Deloitte constitutes its own
payroll software, the company would require extensive training for HR
professionals aiming to execute this service.
Employee Communication- Effective implementation plan for payroll services
will not be possible if Deloitte fail to maintain regular, constant and distinct
communication with its workforce during the implementation procedure. As
Deloitte’s employees’ play decisive role in determining the efficiency of the
company’s business operations, it is highly important for Deloitte to involve its
employee base for seeking any areas of improvement.
Evaluation of Payroll Services- Deloitte Australia must continually evaluate

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performance of the new payroll system with employees, payroll providers (Snell,
Morris and Bohlander 2015).
Proposed Payroll System
Source: (Raza, Clear and MacDonell 2017)
Type of Service Expected for Proposed Payroll System
Deloitte Australia, apart maintaining a basic record of salary given to its
employee base emphasized two important service delivery options for its
proposed payroll system-
1) Payroll Services Managed by Payroll System Agencies
2) Software Managed Payroll Systems
However, the HR unit of Deloitte emphasized on the Software Managed
Payroll Systems to manage their payroll by introducing software as well as
online portal to efficiently manage its payroll service. This proposed software
managed payroll system will include automatic calculation of deductions for
withholdings related to taxation, insurance and retirement solutions.

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Furthermore, the proposed software managed payroll system will promote self-
service capabilities for employees to facilitate them view as well as download
payroll checks online from mobile devices or laptops and further alter deduction
amounts.
Expected Roles of Deloitte HR experts in Payroll Services
Deloitte Australia has fundamentally emphasized on successfully rationalizing its
community sponsorships and further developing a schedule of community campaigns for the
company to support (Sullivan et al. 2016). These campaigns, however, associate to the strategic
sustainability precedence and aid Deloitte Australia to drive employee community engagement
efficiently. During 2015/2016, reports state that almost 800 employees of the workforce have
made donations through the company’s payroll Giving Programme (Deloitte Australia 2018).
These employees reportedly have contributed over $282,000 to 22 charitable organizations
(Nyikos, Szablics and Laposa 2018). Hunter (2016) has identified that an improved payroll
giving programme will have a successful participation rate of over 3.5% close to attain its current
target of 5%. Hayat (2014) have revealed around 250 employees in Australia will contribute
about $61,000 to around 22 charitable organizations through their proficient payroll giving
donations, as the new programme will ensure worldwide accessibility of these charitable
organizations.

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Deloitte Australia HR Trends
Source: (Deloitte Australia 2018)
Furthermore, in 2019, the company has purposed to grow its Payroll giving services and
will set an important target for a 6% participation rate (Deloitte Australia 2018). In addition to
this, in 2019, with comprehensive funding support from the Deloitte Australia Foundation, the
business organization will introduce dollar for dollar matched payroll services. Such an advanced
payroll structure will facilitate its employees to contribute money to any registered charitable
organizations in Australia (Hartijasti and Septian 2015). The payroll service of Deloitte Australia
communication, however, will provide incentives for its employee-base to contribute and aid to
increase participation rates (Nyikos, Szablics and Laposa 2018).
Proposed Training Support for Payroll Services
HR unit is of Deloitte Australia is proposing to redesign its important business essentials
training program. Through this program, the company will ensure that its employees are aware of
its legal, regulatory and compliance responsibilities. According to the annual report of Deloitte

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Australia, around 65,000 employees including Deloitte Australia’s stakeholders which perform
closely with the company has completed the training and induction program in FY15. In FY15,
the company has successfully invested over $52.9 million in its learning and development
programs across the Deloitte Australia Group. This group, however, comprises over $1.325 per
employee both full-time equivalents (Deloitte Australia 2018). Thus for the change process, HR
experts will require attaining graduation degree with nationally recognized credentials as part of
the Human Resources Leader Program. The HR leadership program is identified as a highly
accredited career development that is designed especially for the employees in Deloitte Australia
Communication to perform HR job functions (Hunter 2016) successfully. Deloitte Australia has
been one of the first companies to reward such credentials. Deloitte Australia (2018) being a
global organization positions itself as a world-leading technology business enterprise and
attracting wide-range of employees with technical skills and expertise. Thus utmost proficiency
of HR experts is expected to proficiently identify talent and create highly proficient payroll
systems. This training program, however, will be fundamental to Deloitte Australia’s ability to
successfully magnetise and will help the company to retain the most skilled talent and offer the
HR employees with sustainable career development opportunities.
Deloitte Australia STP Procedures
Source: (Deloitte Australia 2018)
Ethical Service Delivery Standards related to Payroll Procedures of Deloitte

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Australia
The HR units of Deloitte Australia will be responsible for efficiently maintaining its
methods of monitoring the accuracy level of its payroll costs. Furthermore, the reporting systems
will be payroll entry, a unit of department time entry (Raza, Clear and MacDonell 2017).
However, regardless of the reporting method, the HR unit will be accountable for maintaining
internal organizational regulations for the payroll procedures. Segregation of duties of Deloitte
Australia will further be established to ensure that an employee is not recording the payroll
system (Snell, Morris and Bohlander 2015). Furthermore, concerning Deloitte’s business
activities, employees will not receive any payment or compensation of any kind, except as per
authorization under the company’s business and payroll services. The proposed system of payroll
services will focus on strict prohibitions to the acceptance of any types of secret commissions
from suppliers or other stakeholders. However, according to Hartijasti and Septian (2015), any
breach of this code will be consequential to immediate termination or prosecution to the greatest
degree of the law.
Conclusion
Therefore from the above discussion, it can be concluded that Deloitte’s payroll services
will successfully reduce challenging and time-consuming operations for its international
businesses. The company’s proposed payroll services will be centred on HR administrative
functionalities that will support the administration and help Deloitte maintain its HR expenses
and further will aim to regulate employer-centric risks and challenges along with improving
organizational productivity. The paper comprehensively assessed the proposed plan of the
payroll of Deloitte Australia which will not only aid the company in aligning its practices and
policies with the corporate vision competently and will also open better networks of

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communication and manages organizational expenditures.
Action Plan or Timeline for Payroll Services of Deloitte Australia
The primary milestone of the proposed software managed payroll system will essentially
help employees conform to state as well as central labour laws and further facilitating Deloitte
Australia to reduce its operating costs. Furthermore, the proposed payroll service will help the
company to successfully maintain Staff Appointment Details, Staff Relive Details and mostly
importantly Payroll Management.
0-1 2-3 3-4 4-5
Months Months Months Months
Team to develop
communication and
consultation plan for
Proposed Payroll
Services
Team to develop
framework and
guidelines for
Proposed Payroll
Services
Identify discrepancies
in the Proposed Plan
Deloitte Australia to
develop Payroll
Services
Created by Author

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References
Agnihotri, S. and Agnihotri, R.N., 2018. Managing Human Resources With Times. GST
Simplified Tax System: Challenges and Remedies, 1(1), pp.398-401.
Deloitte Australia 2018. Business Process Solutions - Payroll outsourcing | Deloitte Australia |
Our services and solutions | Tax. [online] Deloitte Australia. Available at:
https://www2.deloitte.com/au/en/pages/tax/solutions/business-process-solutions-payroll-
outsourcing.html [Accessed 28 Oct. 2018].
Deloitte Australia 2018. PaySmart | Deloitte Australia | Our services and solutions | Risk
Advisory. [online] Deloitte Australia. Available at:
https://www2.deloitte.com/au/en/pages/risk/solutions/paysmart.html [Accessed 28 Oct. 2018].
Hartijasti, Y. and Septian, A., 2015. Is closed communication a major hindrance in an enterprise
resource planning implementation? A case study of an Indonesian family-owned
company. Hubs-Asia, 9(2), pp.119-124.
Hayat, S.A., 2014. A survival strategy for small businesses: The need to adapt global HR
practices. Global Journal of Human Resource Management, 2(2), pp.13-24.
Hull, R. and Nezhad, H.R.M., 2016, September. Rethinking BPM in a cognitive world:
transforming how we learn and perform business processes. In International Conference on
Business Process Management (pp. 3-19). Springer, Cham.
Hunter, G., MANAGEUP PRM Inc, 2016. Personnel Resource Management System. U.S. Patent
Application 14/769,981.
Matthews, L.E., 2017. Outsourcing–measuring the status quo. Insights, 30(2).
Nyikos, G., Szablics, B. and Laposa, T., 2018. Interoperability: How to improve the management
of public financial resources.

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Raza, B., Clear, T. and MacDonell, S.G., 2017, May. Continuous transition in outsourcing: a
case study. In Proceedings of the 12th International Conference on Global Software
Engineering (pp. 41-50). IEEE Press.
Snell, S., Morris, S. and Bohlander, G.W., 2015. Managing human resources. Nelson Education.
Sullivan, C., Staib, A., Ayre, S., Daly, M., Collins, R., Draheim, M. and Ashby, R., 2016.
Pioneering digital disruption: Australia’s first integrated digital tertiary hospital. Med J
Aust, 205(9), pp.386-389.