Comprehensive Evaluation of HR Services and the Work From Home Program

This report evaluates a six-month work-from-home (WFH) program implemented by a company, assessing its impact on employees and the organization. The report begins with an introduction to Human Resource Services and the purpose of the WFH program. Part A details the development and analysis of a staff survey designed to gather feedback on the WFH program, including themes related to satisfaction, productivity, and engagement. It also includes a response to a colleague's query about the differences between performance and contract management. Part B presents the results analysis, highlighting the program's financial impact, with increased profits and sales, alongside associated costs. The report concludes with an overview of the findings and recommendations for future implementation of the WFH program. The appendix includes the questionnaire used for the survey.

EVALUATING HUMAN
RESOURCE SERVICES

Table of Contents
INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
1. Develop a survey to be sent to all staff...............................................................................3
2. Send survey results to staff through email.........................................................................7
3. Respond to colleague on their received message...............................................................7
PART B............................................................................................................................................8
4. Result analyses on the bases of given data.........................................................................8
5. Report for management on work from home program.......................................................9
CONCLUSION..............................................................................................................................11
APPENDIX....................................................................................................................................12
Questionnaire........................................................................................................................12

BSB50215 Diploma of Business
BSBHRM501 Manage human resource
services
INTRODUCTION
Human Resource Services are provided to satisfy the needs and demand of the employees working in
the company and also implement various policies and procedure to bound the employees to work with
accuracy and provide quality work within the allotted time. Present Report is based upon the company who
launch the program named work form home before 6 months. Company provide work from home services to
their employees so that they can easily manage their life and work at the same time and also provide the same
profits and turnover to company structure. So in this report we analyse whether HR services for allowing
employees to work from home is successful or not.
Reports includes the survey on based on questionnaire regarding the program success or failure criteria
and the relevant information collected for this survey regarding the WFH services and its purpose to create a
survey and security protection regarding the data secured for the work allotted. It also tells us about the
procedure and time duration to conduct a proper survey. It further includes the answer of the question raised by
one of the office collogue regarding the management of the contract and the performance. Lastly it includes
the report submitted to management regarding the WFH program overview and their discussion and
recommendation criteria.
PART A
1. Develop a survey to be sent to all staff
Introduction
Company launched a 6 month program which is work from home. On the basis of the 6 month
company conduct a survey to review this program whether it is helpful or not. This survey and feed back helps
the HR management to make changes and improvement in the program that helps to smooth running of the
services and also helps in gaining the profit and sales by making improvement on the basis of the feedback.
Survey
Survey: Working from home
Theme 1: Does your company offer you work from home (WFH) facility?
 Yes- 6
 No- 1
 Don’t know-3
Interpretation: From the above survey it is identified that 6 out of 10 respondents have views that yes
company offer them facility of work from home. On other hand 1 Out of 10 Answerers have replied that no
firm do not offer such kind of facility to them. From the above data it can be interpreted that organisation
provides work from home benefit to workers but most of the people have no knowledge about it.
Theme 2: Are you satisfied with work from home facility or program of company
Highly satisfied- 2
Satisfied- 6

BSB50215 Diploma of Business
BSBHRM501 Manage human resource
services
Dissatisfied-1
Highly dissatisfied- 1
Interpretation: From the above survey it is found that 2 out of 10 answerers have said that they are highly
satisfied with the WFH facility, as they get sufficient time to spend with their family. On other hand 6 out of 10
participants have replied that they are satisfied with this programs because by this way they can manage their
other work as well otherwise in working hours it is not possible for them to manage other work easily. Whereas
1 out of 10 respondents have said that they are dissatisfied with this program because working at home is quite
uncomfortable because people fail to work efficiently in the absence of working environment.
Theme 3: Does this program has really helped you to raise your productivity
 Yes-7
 No-3
Interpretation: From the above data it is identified that 7out of 10 respondents have replied that WFH
program has helped staff in raising their productivity. As they can work more at home because there is no
burden and hectic schedule thus, they can work more as compare to office environment. Whereas 3 out of 10
answerers have said that it does not help in improving productivity. Due to no time boundation people work
easily thus, they fail to complete their work on time which affect productivity to great extent.
Theme 4:According to you what is the best thing about “work from home program”?
Personal and professional life balance-6
Reduce stress-1
Get rest from routine/ hectic work schedule or health benefits-2
Financial benefits-1
Interpretation: From the above survey it is found that 6 out of 10 answerers have said that this is best to
manage Personal and professional life balance with the WFH facility, as they get sufficient time to spend with
their family. On other hand 1 out of 10 participants have replied that they can reduce their stress with this
programs because by this way they can manage their other work. Whereas 2 out of 10 respondents have said
that they can get rest from routine/ hectic work schedule or health benefits. Further more 1 out of 10 answerers
have said they have get financial benefit with this program because they can do other work also at home.
Theme 5: Does this facility has improved your engagement with other staff and higher authorities
 Yes-6
 No-4
Interpretation: From the above survey it is identified that 6 out of 10 respondents have views that yes to
improved their engagement with other staff and higher authorities. On other hand 4 Out of 10 Answerers have
replied that no improvement in their engagement with other staff and higher authorises. From the above data it
can be interpreted that organisation provides work from home benefit to workers that improves most of the

BSB50215 Diploma of Business
BSBHRM501 Manage human resource
services
employees' engagement with other staffs.
Theme 6: What skill you have developed with work from home program
 Self-management skill-2
 Problem solving skill-4
 Technical skill-1
 Communication skill-3
Interpretation: From the above survey it is found that 2 out of 10 answerers have said that this program
develops their self-management skill with the WFH facility, as they manage all the work by themself. On other
hand 4 out of 10 participants have replied that their problem solving skills have developed with the WFH.
Whereas 1 out of 10 respondents have said that their technical skill is developed. Further more 3 out of 10
answerers have said their communication skill have developed because they need to communicate with their
supervisors and subordinates.
Theme 7: Will you recommend your family or friends to work in this organization and will discuss about
this program
 Yes-8
 No-2
Interpretation: From the above survey it is identified that 8 out of 10 respondents have views that yes to
recommend to family or friends to work in this organization and discuss about this program. On other hand 2
Out of 10 Answerers have replied that no to recommend to family or friends to work in this organization and
discuss about this program. From the above data it can be interpreted that people are recommend to their
family and friends to work with this organisation.
Theme 8: Do you agree that company should provide this facility in the future as well
 Strongly agree-6
 Agree-2
 Disagree-1
 Strongly disagree-1
Interpretation:From the above survey it is found that 6 out of 10 answerers have said that they are strongly
agree that the company should provide the WFH facility in future. On other hand 2 out of 10 participants have
replied that they are agree with that the company should provide the WFH facility in future because by this
way they can satisfied their employees. Whereas 1 out of 10 respondents have said that they are disagree as
well as strongly disagree with this facility because working at home reduces capability of the employee
because people fail to work efficiently in the absence of working environment.
Theme 9: Have you faced any difficulty in doing work from home
 Yes-5

BSB50215 Diploma of Business
BSBHRM501 Manage human resource
services
 No-5
Interpretation: From the above survey it is found that 5 out of 10 respondents have said yes to faced
difficulty in doing work at home. On other hand 5 Out of 10 Answerers have replied that no to faced any
difficult at WFH. From the above data it can be interpreted that organisation provides work from home
benefit to workers but 50% people have faced difficulty.
Theme 10: Do you think work from home program or initiative have reduced staff absenteeism in
organization
 Yes-7
 No-3
Interpretation: From the above survey it is identified that 7 out of 10 respondents have views that yes to
work from home program or initiative have reduced staff absenteeism in organization. On other hand 3 Out
of 10 Answerers have replied that no reduce in staff absenteeism in organization. From the above data it can
be interpreted that organisation provides work from home benefit to workers that reduced staff absenteeism
in organization.

2. Send survey results to staff through email
To [e-mail]
Subject Exciting Changes: Work from home opportunities
Purpose of the survey:- the purpose of the survey is to take feedback from staffs about work from home that
is used to modify the delivery of human resources.
How the survey can be accessed:- the survey is accessed by emailing each staff member asking them to
respond directly to me
How long the survey should take to complete:- it takes 15 days from the day survey started.
When the survey is due:- when 10 days are completed from the day survey started
How information will be stored securely:- the information is secured in which computer which have
password security.
3. Respond to colleague on their received message
1. You have just received an instant message from a colleague below:
In the table below, respond the question

Hello,
The difference between performance management and contract management is that in contract management,
there is an agreement between employer and employee and employee are bound by the rules and regulation of
the employer and they have to face all the challenges that are made by the employer in the working premises.
The results of contract management is that lack of interaction between the employer and employee and
employee can't express their decision and judgement to the employer because they are bound to follow the
company policies whereas in performance management means employer check and analyse the performance
report of the employee and accordingly provide benefits in terms of appraisal, incentive, promotion and other
benefits which are helpful in their earning and continue maintaining trust in the company working. This is the
basic difference between both the management.
The common relation is that both the management works for employees to achieve their target work and for
growth of company background and success for longer term.
PART B
4. Result analyses on the bases of given data
It has been 6 months since the work from home program was launched. On the basis of the quantitative
data of 6 months it can be analyse that overall profit of the WFH company has increased and sales of the
company is also increased by £15,000 in the end of the 6 months. Where, company spent
£12,000 on training, £1000 on ergonomics experts, £20,000 on contract development, £8,000 on insurance
premiums and £20,000 on labour to implement and monitor, so the total cost was £61,000 is being spent by the
company on this project, with this project company gain the estimated profit by £25,000 and sales of the
company is also increased by £50,000 but the productivity is decreased.
On the basis of the matrices graph it can be analyse that job satisfaction in employees, collaboration of
the employees, employee engagement in the company for the project have increased. From the starting month
of the project to completion of the 6 months moral of the employees also increased that they work from their
comfort zone according to their time this helped the company to increase their productivity but the overall
turnover of the company has fallen at end of the 6 month.
Due to work from home project level of staff complaints become low they get satisfaction level to work
according to them and the ratio of the absent of the employees also decreased. They regularly submit their
project on time and don't get absent as they are now working from their own place even with this new program
employees can work anywhere as they want it helps the company in decreasing the absent ratio and increase
the employee's satisfaction and engagement in the company. They collaborate more in their work that helps
them to increasing their moral, resultant increased the productivity of the company. activities. It also helped to

increase the brand image of the company that employees told their friends and family about this great program
and helps in increasing employment in the company.
Overall result about this work from program is positive, because employees love to work from their
comfort place, give them time flexibility, helped in increasing productivity, sales and profit of the WFH
company.
On the basis of the Qualitative data it can analyse that most of the staff liked this program It provides
flexibility to work from anywhere, they can save time and helps them to get more out of their time to do extra
5. Report for management on work from home program
Report: Working from home results
Program Title: Work From Home
Program Lead:
Today’s date: 29/03/2019
Outcomes
Program overview Work from homer program was launched by the WFH company for the 6 months. Where
company provide the facility to their employees that they can work from their home.
Summary of quantitative data
including:
2. Return on investment
3. Metrics that have improved
4. Metrics that have stayed the
same
5. Metrics that need to be
improved
According to quantitative data WFH has invested £61,000 on this program and the
overall benefit is £90,000 where £25,000 is estimated profit, £50,000 is sales and
£15,000 is productivity. So the overall return investment of the company is £29,000.
Profit and sales of the company has improved job satisfaction, employee engagement,
moral of the employees have constantly increasing.
Collaboration of the employees in the organization is stable there is not enough changes.
Employees collaborate in same way whether they work from home or in the
organization.
Company turnover is not stable, can make some changes that increase the turnover of the
company.

Summary of qualitative results
including reference to:
 Positive and constructive
feedback
 Suggested improvements
 Concerns with service
providers
According to the qualitative data staff gave positive feedback regarding program.
They love working from home, it helps them to get more time out of their entire day.
With this program they save their time in traveling and put into their work and make it
more effective. It gives the flexibility to work anywhere.
Company should inform their employees about this program and give the brief detail
about it and also tell them pros and cons of this program with respect of the increments
and salary and time limit in prior.
Some concern about this program is employees who work from home they can not
communicate with other department not get the quick response from them when they
needed.
Lessons Learned
List and describe any lessons learned from this program and provide a minimum of two recommendations
that can be used to improve the delivery HR services.
Description Recommendations
Work from home services is based on building the
trust in the employer and employees relationship in the
working premises.
HR management provides permit to employees to
work from home which develops trust in the
company. As employee feel more responsible
towards their work and also dedicated to complete
the task responsibly and handle all the matters and
issue which raised while completing the allotted
work. Trust and honesty is the major key to build the
relationship with the company for longer term as
without trust employees not feel secured and they
engage with less productivity in the company growth
and development.
Work from home services is a time consuming concept
and attracted by the employees towards flexible
working hours.
HR management provide this services so that quality
work can be completed from time to time without any
delay and employees can work freely without any
stress. HR managers have to take a proper feedback
from the employees regarding their working structure
and had to allotted the work according to their
capability and flexibility so that they are more
motivated towards the work and achieve the targets

successfully before time.
Other Information
 HR Managers should innovate or develop a technology to check the time management spent by the
employees towards their work so they can have complete record of employees and their working
criteria because mostly complaints arise of not providing a quality work which results in decrease in
company turnover. HR managers have to make a norm to complete the work before the stipulated time
so that they can easily have a quality check for the work done and can restrain the image of the
company for longer term.
 HR manager build a policy to work in a confidential portal so that it can't be traced easily and also if
laptops are used by anyone at home they can't open that portal because of high secured password. This
result in safe handling of work and no one can track the allotted work from the portal.
CONCLUSION
Form the above study it can conclude that HR services are played an important role to satisfied their staff
through providing facility of work from home. It is formed a questionnaire and analysis the results. It is
explained the difference between contract management and performance management to colleague. Last It
is provided the description and recommendation about the research.

APPENDIX
Questionnaire
Name
Age
Gender
Does your company offer you work from home facility?
 Yes
 No
Are you satisfied with work from home facility or program of company?
 Highly satisfied
 Satisfied
 Dissatisfied
 Highly dissatisfied
Does this program have really helped you to raise your productivity?
 Yes
 No
According to you what is the best thing about “work from home program”?
 Personal and professional life balance
 Reduce stress
 Get rest from routine/ hectic work schedule or health benefits
 Financial benefits
Does this facility have improved your engagement with other staff and higher authorities?
 Yes
 No
What skill you have developed with work from home program?
 Self-management skill
 Problem solving skill
 Technical skill
 Communication skill
Will you recommend your family or friends to work in this organization and will discuss about this program?
 Yes
 No
Do you agree that company should provide this facility in the future as well?
 Strongly agree
 Agree