HR Management Simulation: Recruitment, Induction & Performance Review

This practical assignment simulates key HR functions within Brimfield Early Learning Centre, encompassing recruitment, induction, conflict resolution, and performance review. The recruitment section involves creating a job advertisement for a Diploma-qualified educator and formulating interview questions. The induction section requires crafting emails to new hires, confirming their start dates and necessary documentation, followed by developing a PowerPoint presentation covering essential aspects of the service, code of conduct, safety considerations, staff support, professional development, and quality improvement priorities. The conflict resolution section involves participating in a role-play addressing a strained relationship between staff members, requiring application of conflict resolution policies. Finally, the performance review section includes another role-play simulating a performance review meeting, culminating in the creation of a performance review document, assessing the employee's strengths, areas for improvement, and professional development goals. The assignment emphasizes practical application of HR principles and skills within an early learning setting, solved and available for review on Desklib.

Contents
2.Assessment 2...........................................................................................................................3
Assessment Instructions...................................................................................................3
Part 1 - Recruitment..........................................................................................................6
Part 2 - Induction presentation.........................................................................................7
Part 3 – Conflict role play and report.............................................................................10
Part 4 - Performance review role play & documentation..............................................13
Evidence Guide...............................................................................................................17
1.

2. Assessment 2
Assessment Instructions
Table 1 Assessment instructions
Assessment
details
Instructions
Assessment
Overview
The objective of this clustered assessment is to assess your knowledge and
performance as would be required to:
 Facilitate legislative, regulatory and National Quality Framework
compliance within an education and care service CHCECE019.
 Undertake supervisory and coordinating activities in work groups in
health and community service organisations CHCMGT003.
 Evaluate and enhance own practice through a process of reflection and
ongoing professional development CHCPRP003.
The
Assessment
Event number
2 of 3
Instructions
for this
assessment
This assessment document is in four parts and; and also contains an Evidence
Guide and final Assessment Feedback:
1. Recruitment short answer questions
2. Induction mock email and presentation
3. Conflict role play and short answer questions
4. Performance review role play and report
Detailed instructions are provided for Part two and include:
 Assessment task introduction
 When the assessment task must take place
 Where the assessment task will take place
 Resources and equipment required to complete the assessment task
 Specific assessment conditions (where required)
You must read the entire document before commencing your assessment so
you are aware of all requirements.
Submission
instructions
On completion of this assessment, you are required to upload your response
and any marking tools as they appear in this assessment workbook as per the
instructions on your online platform or hand it to your assessor for marking
Ensure you have written your name at the bottom of each page of this
assessment.

Assessment
details
Instructions
It is important that you keep a copy of all electronic and hardcopy assessments
submitted to TAFE and complete the assessment declaration when submitting
the assessment.
What do I
need to do to
achieve a
satisfactory
result?
To achieve a satisfactory result for this assessment you must complete each
part of your assessment to a satisfactory standard.
You must ensure your assessment responses are written in your own words
(unless otherwise specified), include APA references where required and adhere
to the word count requirements where specified.
You must submit this assessment to your assessor directly or online using the
instructions on your LMS if your course utilises one.
What do I
need to
provide?
Pens to document written tasks, computer if typing assessment folder for role-
play props and internet access.
What the
assessor will
provide?
Nil
Due date and
venue:
Due Date: This assessment is to be completed and submitted by the due date
advised.
Time Allowed: Written tasks - untimed but allow 3 hours
Role-plays – approximately 2 hours in total (please see a breakdown in task
instructions)
Venue: Written tasks - classroom, home and/or online environment
Role-plays – Classroom or Play Session
Supervision If this is an unsupervised, take-home assessment. Your assessor may ask for
additional evidence to verify the authenticity of your submission and confirm
that the assessment task was completed by you.
Assessment
feedback,
review or
appeals
In accordance with the TAFE NSW policy Manage Assessment Appeals, all
students have the right to appeal an assessment decision in relation to how the
assessment was conducted and the outcome of the assessment. Appeals must
be lodged within 14 working days of the formal notification of the result of the
assessment.
If you would like to request a review of your results or if you have any concerns
about your results, contact your Teacher or Head Teacher. If they are
unavailable, contact the Student Administration Officer.
Contact your Head Teacher for the assessment appeals procedures at your
college/campus.

Part 1 - Recruitment
TASK 1 (Part 1)
A. Develop or adapt an advertisement for a vacant position at Brimfield Early
Learning Centre for a Diploma qualified educator. (150 – 250 words)
B. Develop 4 questions that are related to the job advertisement that you will
use to interview your candidate.
BRIMFIELD LEARNING
CENTRE OPPORTUNITIES
WHAT WE OFFER
 Competitive salary
 Paid training
 Medical and life insurance policy
 Retirement plan
 Organization Certificate
QUALIFICATIONS
REQUIRED
 Bachelor of Arts Degree in
human development, child
development or any other related
field
 First Preference would be given
to professional experience
person
If you are interested and have the required background please send the CV in to Brimfield
early learning centre @gmail.com or call at 12345678 for any query
APPLICATION CLOSING
DATE
10 APRIL 2022
JOB ADVERTISEMENT
The Brimfield early learning centre is dedicated in providing the finest quality childcare
services, education and parental support to all who use its services. Below are the job
details

1 Why do you want to be part of our early learning centre ?
2 Previous experience or education qualification?
3 Are you good at implementing various educations and care programs and if yes
how ?
4 How would you handle large group of children in positive and supportive manner?

Part 2 - Induction presentation
INSTRUCTIONS
Introduction
In this assessment you will create a
PowerPoint presentation to induct an
employee into the service
When will the assessment take place?
The assessment may take place in the
classroom as a presentation, you may record
a voice over the PowerPoint and submit
digitally, or you may video yourself delivering
the presentation and submit. Your teacher will
guide you.
(COVERED IN PPT)
Where will the assessment take place?
In class/playsession.
What resources and equipment do I need?
Access to computer and MS PowerPoint.
If recording/videoing, you will also need
access to computer with voice recorder
and/or video/phone for recording.
Specific assessment conditions
TASK 1 (Part 2)
Instructions: You have offered
employment to two successful candidates
from your recent recruitment. Sally and
Bill are the successful candidates. You
have spoken with both Sally and Bill on
the phone and told them the good news!
Both have verbally accepted the roles of
Diploma educator in your service.
Write an email to Sally and Bill confirming
their start dates and employment details.
You will need to:
 Confirm the time, date and location
for an upcoming induction.
 Clarify the dress code
 Provide a contact phone number
Your email will need to remind Sally to
bring the following documents to the
induction:
1. A signed letter of employment

2. Banking details
3. Tax paperwork
4. Superannuation details
5. Signed Code of Conduct
6. Copies of licence/
qualifications (if not already provided)
7. Completed staff information
form
8. Working Visa (if applicable)
Be sure to maintain confidentiality.
Email
To: Sally
Subject: Job offers from Brimfield Early Learning Centre
Dear sally,
We are excited to inform you that you have been selected for the job position of the diploma
educator in Brim-field Early Learning Centre. This is full time job and you will be reporting
to the head of the learning centre.
We will be offering you and annual gross salary of 320 pounds (0.15 t) per month along with
various health and insurance benefits as per the company policy.
Your expected starting date is 1st May 2022 at 9.00 A. M near Park Lane London learning
centre office. Moreover, you are expected to wear formals and carry certain documents along
with you at the date of joining. Below is list of documents mentioned.
 A signed letter of employment
 Banking details
 Tax paperwork
 Superannuation details
 Signed Code of Conduct
 Copies of licence/ qualifications (if not already provided)
 Completed staff information form
 Working Visa if any
We would like to have your response the latest by 25 April 2022. In the meantime, please
feel free to contact me via email or phone number (12345689).
We are looking forward you to join in our team
Best regards
XXX
(HR department Brim field Early Learning Centre)

Email
To: Bill
Subject: Job offers from Brimfield Early Learning Centre
Dear sally,
I am delighted to offer the job position of the diploma educator in Brim-field Early Learning
Centre commencing on the date 1 may 2022. You are expected to reach Park lane learning
centre office by 9.00 A.M.
This is full time job, and we will be offering you and annual gross salary of 320 pounds
(0.15 t) per month as per the industry standards.
You are expected to wear formals and submit list of mentioned documents at the time of
joining to the HR member
 A signed letter of employment
 Banking details
 Tax paperwork
 Superannuation details
 Signed Code of Conduct
 Copies of licence/ qualifications (if not already provided)
 Completed staff information form
 Working Visa if any
We would like to have your response the latest by 25 April 2022. In the meantime, please
feel free to contact on the given phone number provided (12345689).
We look forward to welcoming you aboard
Sincerely
XXX
(HR department Brim Field Early Learning Centre)
TASK 2 – PowerPoint presentation induction (Part 2)
Assessment submission: You will create a PowerPoint presentation and present
it verbally. This may be submitted in a number of ways:
Option 1 – presented in class
Option 2 – video and upload to digital platform
Option 3 – voice over on PowerPoint and uploaded on to digital platform
(your class teacher will instruct you as to how you will submit this assessment)
You will organise this induction meeting with both Sally and Bill and present to
them both.
After a successful recruitment process, you have employed both Sally and Bill.

They are both Diploma qualified educators. Sally and Bill have received your email
and confirmed that they will both attend the induction. You will now create a
Service Induction for Sally and Bill by delivering a PowerPoint presentation.
You will provide the following information:
Your presentation should be 6-10 slides long (and be presented in 6-10 minutes)
and must include:
 A welcome message
 A description and explanation of the mission statement and philosophy of
the service
 A description of the working arrangements at the service and an overview
of the staff
 How the code of conduct is important in the service
 Some safety considerations
 Outline how the service supports staff in their employment
 Professional development opportunities available to all staff
 The service quality improvement priorities, who is responsible for each
priority and the expected outcomes
You may refer to this sample Code of Conduct to assist you. You can access it here, or in
the appendix.

Part 3 – Conflict role play and report
INSTRUCTIONS
Introduction
In this task, you will be involved in a role play
to address conflict within the service.
Allow 30 minutes for this role play.
When will the assessment take place?
The assessment will be scheduled either in
class, or a due date will be given for video
submission. Your teacher will provide details
of dates and times.
Where will the assessment take place?
The role play will occur in a real or simulated
private meeting space. There will be a chair
for each participant and a table.
What resources and equipment do I need?
Simulated or real private meeting space;
access to Brimfield’s Employee relations
and conflict resolution policy (located
below and in appendix).
Specific assessment conditions
The assessment will replicate real work
conditions.
Assessment submission: You will need
to submit this in the form of a video or in
class role play. This may be submitted in
a number of ways:
Option 1 – presented in class
Option 2 – video and upload to digital
platform
(your class teacher will instruct you as to
how you will submit this assessment).
TASK 1 – Conflict role play (Part 3)
Instructions: Sally has been at the
service for 12 months. As the director, you
have observed that Kylie, the room leader,
appears frustrated with Sally’s
performance. Their professional
relationship has become strained. It
appears Kylie is taking on all tasks in the
room. You have already met with Kylie.
You will now meet with Sally. You have
already invited Sally to the meeting and
have made her aware of the issue.
Role Play: As the Director, you will meet
with Sally. During this meeting you are
A. Director: It is sorry to inform that your
performance in past week as diploma educator

too:
(a) Give feedback on Sally’s
performance
(b) Provide conflict resolution
strategies within organisation
guidelines (ensure you review the
Employee relations & conflict
resolution policy below)
(c) Consult with Sally about any
constraints and barriers to her
performance
(d) Identify service policies or
documents that will support Sally to
promote cooperative work and
maintain positive relationships
(e) Identify how you will continue to
evaluate and monitor Sally’s
performance and how you will
follow up on an ongoing regular
basis
(f) How will you provide Sally
additional support, referral or
mediation?
(g) Use effective communication skills
in your role play including open
discussion and active listening
is not very good and various complaints
regarding your working have been reported.
Can you please explain your issue?
Sally: The role is quite good and have
provided many opportunities but last week
problem of extended working hours and
student family issues have been increased.
Also, when the same was communicated to the
room leader than it was told that currently this
problem cannot be resolved and work need to
continued
B. Director: From the case you have
mentioned the best conflict resolution strategy
that might be suggested in such type of
situation would be collaborating that would
allow both of you to reach at the best possible
solutions. What do you think about this?
Sally: As per the policy of the organisation
this would be best method that would help to
identify Kylie opinion about the same and
mutually necessary steps might be taken to
overcome the current situation without facing
future challenges.
C. Director: Any constraint or barrier that
you find is making the problem worse with the
room leader?
Sally: There was the kind of attitude barrier
that created communication problem because
of which things were not being able to
explained to other party in proper manner.
Also, there was kind of emotional barrier due
to which the things were not being able to
understand efficiently.
D. Director: There are various service
policies such as employee relations, conflict
resolution policy, national quality standards
that might help to assist you in manner
according to the current situation as it assists
all the learning centres in maintaining the
required positive relationships at the
workplace.
Sally: Thank you for the guidance and help I
will surely communicate to Kylie on the same
and reach at desired best possible solution.
E. Director: Your performance would be
measured on the weekly basis where certain
benchmarks such as estimated total time spend
in the learning centre, work need to be done
would be compared against the weekly
performance and would be follow up regularly

through daily reports submitted to the head of
the department.
Sally: OK this suits me the best and I am
ready to present you all the daily reports of the
paperwork done and time spend in the learning
centre including the breaks taken.
F. Director: For your additional support and
reference best working strategies guideline
book and the learning assistant would be
provided that would fulfil your additional
work requirement needs in planning and
devising the child care programmes for the
children
Sally: That is so kind of you to do so and I
will surely work to bring the positive outcome
in the current situation.
G. Director: I am understanding from where
you are coming from and thus I have provided
the best of solution that I think will definitely
work for you in positive manner. Also, based
on your saying that you will work as per the
discussion of ours and I hope that you will
have good working days and best of
relationships in the workplace
Sally: Thank you so much for your supports
and guidance and I hope that things will work
out well.
Role-play set up: You may find it helpful
to write a script to ensure you are
covering all of the requirements outlined
above (you will not be required to hand
this in unless delivered in class.) Please
note, you can use anyone to be the other
person in your role play.
You will need to refer to the Brimfield
Employee Relations & Conflict Resolution
Policy and Procedure. You can access it
here, or in the appendix.
By hearing the dispute in learning centre
between the kylie and sally the director called
up the meeting for both of them at 9.A.M.
during the meeting in the office director told
sally about the performance and the feedback
given by the kylie on the working. Also,
hearing this sally got into fear and told that
there were certain issues that were being
creating problem for th performance. Also, the
director than told about various strategies that
would help him in achieving the targets so that
there are no similar kind of situation faced in
the future. Furthermore, hearing this sally
seems to be in happy mood and then it
accepted the director suggestion in working
towards the areas of the improvement so that
similar situation does not happen in the future.
After this the director provided additional
learning assistant for sally support and the
conversation ended exactly at the 10. Am with
sally walking out of the board room happy and

satisfied. Also, there was sense of confidence
in sally to improve things for the better.
TASK 2 (Part 3)
Instructions: Based on the meeting you had with Sally, answer the following:
A. How did you ensure that you maintained confidentiality before, during
and after the meeting? (20 – 40 words)
The meeting was conducted in the board room of the learning centre and thus all the
discussion was signed through the written contract
B. How did you promote and maintain positive relationships between
yourself and Sally? (20 – 40 words)
Through being the active listener and ensuring transparency and clarity in the statements
regarding the learning centre.
C. How did you promote and maintain positive relationships between Kylie
and Sally? (20 – 40 words)
The positive relationships was maintained through designing solution that would not harm
either of the parties and will solve the current situation of both of them
D.
Referring to the Employee Relations & Conflict Resolution Policy, what
support, mediation and debriefing opportunities will you make available to
Sally and Kylie? (20 – 40 words)
Proper strategies and the documents were made and provided so that both the parties might
focus on the future and not on the past.
E. How will you provide ongoing support, monitoring and revision of Sally’s
progress? (20 – 40 words)
The progress of the sally would be measured through the KPI and the benchmarks and
also learning assistant would also be provided
F.
Reflect on the leadership style that you used whilst addressing this issue.
What worked well and what could you have done differently? (50 – 80
words)

During the whole conversation I have adopted the affiliative and the participative leadership
style so that both better understanding of the situation might be gained. Also, this leadership
style was good for me as it has allowed me to get useful insights about the problem through
trust and loyalty . However, it might be made good if coaching style was adopted that would
allow me to know strengths and weakness of the Sally and Kylie
G.
You have become good friends with Kylie during you time working
together. How did you ensure that you maintained professional
boundaries? (20 – 40 words)
Through respecting each other opinions and providing full assistance and support whenever
the help was needed in accordance with several workplace policies and the rules and
regulations stated in Brimfield learning centre documents

Part 4 - Performance review role play & documentation
INSTRUCTIONS
Introduction
In this task, you will be involved in a role play
to address an underperforming employee.
Allow 30 minutes for this role play.
When will the assessment take place?
The assessment will be scheduled either in
class, or a due date will be given for video
submission. Your teacher will provide details
of dates and times.
Where will the assessment take place?
The role play will occur in a real or simulated
private meeting space. There will be a chair
for each participant and a table.
What resources and equipment do I need?
Simulated or real private meeting space;
access to Brimfield Under Performance
Policy.
Specific assessment conditions
The assessment will replicate real work
conditions.
Assessment submission: You will need
to submit this in the form of a video or in
class role play. This may be submitted in
a number of ways:
Option 1 – presented in class
Option 2 – video and upload to digital
platform
(your class teacher will instruct you as to
how you will submit this assessment).
TASK 1 – Underperformance role play (Part 4)
Assessment submission: You will need
to submit this in the form of a video or in
class role play. This may be submitted in
a number of ways:
Option 1 – presented in class
Option 2 – video and upload to digital
platform
(your class teacher will instruct you as to
how you will submit this assessment).
It has been a month since you met with
Sally about the conflict between her and
Kylie. Kylie is the room leader and over

past month has identified a lack of quality
in Sally’s documentation.
You have personally reviewed Sally’s
programming documentation and are
concerned Sally’s work does not meet the
service’s expectations or standards. You are
aware that there are a number of informal
notes on Sally’s personnel file that indicate
this issue has been discussed with her on a
number of occasions.
Role Play: As the service Director, you
will need to have a conversation with Sally
about her documentation.
In the conversation you will need to
ensure:
(a) Identification of issues that may
disrupt the work environment
(b) Identify service policies or
documents that will support you in
supporting Sally
(c) Work collaboratively with Sally
develop goals and strategies to
form a plan and agree on how you
will monitor this over a period of
time
(d) Use effective communication skills
in your role play including open
discussion and active listening
A. Director: The major issue that I
found that have disrupted the
working environment of yours was
lack of two-way communication and
improper training because of which
the work might not be carried out in
most effective manner.
Sally: Due to the time constraint I
was not able to communicate with
my learning assistant and kylie and
carried out the work that was best
suited to me according to the
situation.
B. Director: The service policies that
is been identified for the current
underperformance is the fair work
regulation act and fair work act
2009 where issues are identified
and assessed in best of manner
with the head of the department
Sally: I am sure that that I have
not carried out any work that is
against the work rules of
the learning centre and I would be
kind of you to assist me with these
policies so that I would be able to
explain myself in better manner.
C. Director: Based on your
documentation programming I have
identified that there are certain
© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011

goals such as time management
and critical thinking that you need
to achieve within the specified
timeframe so that it would be better
for your future improvement and
will help you continuous monitoring
Sally: I respect your views on the
goals you think I need to
accomplish to avoid such
underperformance work situation in
the future. Also, I am willing to
prepare the action plan that would
help me to improvise the things
specified timeframe that would be
essential for both my personal and
professional growth while working
in nay learning centre.
D. Director: As per the situation I
have heard from you I am hoping
that my suggested action plan
would work best and would help
you to change the things better for
the future. Also, for any kind of
additional guidance and help I
would be ready to hear from you in
any time of the day.
Sally: I am thankful for all that you
are have planned for my growth
and development and I hope things
work out well for me in the future
and short term goals are achieved
in well-defined manner through
proper implementation and
planning

Role-play set up: You may find it helpful
to write a script to ensure you are
covering all of the requirements outlined
above (you will not be required to hand
this in). This is to support you in the role
play. Please note, you can use anyone to
play the role of Sally in your role play.
The role play environment will need to be
set up to replicate a private meeting space
with a chair for each person and a table.
You will need to refer to the Brimfield
Centre’s Underperformance Policy to
manage this issue. You can access it
here, or on the appendix.
Based on the current reviews and
gathering the feedback form the Kylie the
Sally is called in the Brimfield learning
office centre at 9.A.M in the office. Also,
sally is asked to be seated in the board
room and have the comfortable position.
Moreover, the sally is than asked about
the work is going and is told about the
current issues that are faced by him in the
working. Also, through the director he is
told about various service policies that
would help in the current situation so that
certain policies might be than suggested.
Also, during the discussion sally is being
told about the goals and strategies that he
need to accomplish so that better
improvement might be made in the overall
working in the future. Moreover, this
conversation of both come to end at 10
AM through the using the best
communication skills and techniques to
reach to the better results.
During the meeting, you must
i. Clearly discuss the areas of
improvement requiredii. Set two goals collaboratively
with Sally and detail one
strategy that will be
implemented to help Sally
achieve her goals.
When setting strategies,
consider how Sally’s director
supervisor (Room Leader, Kylie)
may provide support and other
supports such as external
training may assist.
Note – one strategy of
collaboration with an external
service has been provided for
you
© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011

iii. Ensure Sally understands the
implications if her performance
does not improve; and
iv. Set dates to review Sally’s
progress and provide ongoing
feedback and support
You may wish to take notes during your
meeting with Sally to assist you in completing
Sally’s Performance Improvement Plan in Task
5.
TASK 2 (Part 4)
Instructions: As per service procedures and
using the template below, you must
document your Underperformance Meeting
with Sally and complete a performance
improvement plan that outlines the issue,
solution, supports/resources and review
dates.
Students may complete their responses in
bullet points.
Performance Improvement Plan
Employee Name Sally Position:
Diploma
qualified
educator
Date of plan 1 April
2022
Director Name: XYZ
Summary of Issue/s:
The major issue that was found out was that sally was underperforming due
to the time management issues because of which certain task were performed
either wrong or left undone. Also, the sally was constantly facing the
problem of the not being able to solve certain task due to lack of proper
critical thinking skills due to which he has carried out the task on its own
without taking the proper assistance or guidance with the supervisor. Thus, if
certain skills of the sally was improved during the time than he does not
have to deal with the current situation where lot required in improvement of
the performance is required through the proper action plan so that similar

situation is not faced in the future.
How have these issues been addressed with the employee prior to a
performance meeting? Include informal/incidental conversations and
formal meetings/documentation.
 On a number of occasions, Sally has been approached by her Room
Leader to discuss the quality of her child observations and
programming. On each occasion, Sally was reminded to ensure her
notes were completed in the past tense, include explicit details of
her observations and include direct quotation between children and
educators.
Answer:
This type of issue was solved through providing the written practice on
various topics where how to write the details of any event and the format
in which it is written in summary is been specified clearly so that the user
is able to learn and understand it clearly to avoid any mind of future
mistakes
 Sally has also been reminded on each occasion that all observations
and programming must be completed within 14 days, however, this
has not occurred.
Answer:
Proper training and development programmes were being provided on
how to manage the time effectively and also arranging the task
according to the priority was also been explained in detail.
Provide a summary of the meeting that was undertaken that informs this
plan:
Date of
meeting
27
marc
h
2022
Locatio
n
Brimfiel
d
learning
centre
board
room
Tim
e
9.3
5
A.M
Who attended the
meeting?
Sally, Director
Summary of discussion:
© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011

Through entire discussion with the sally certain point of weakness were being
found out and accepted by sally at the same time. Also, the meeting purpose
was to inform about the sally underperformance areas and the main reasons
behind it so that corrective actions might be taken on time. Furthermore,
during the meeting certain issues were being discussed in the meeting. Also,
certain goals were being decided mutually so that sally would be able to work
upon them and attain success in the specified time frame. Furthermore, these
goals would allow the sally to improve the things in better manner so that
better relationships, trust and loyalty might be maintained with the other
supervisors and team members of the learning centre that are working
together to achieve certain gaols and objective for the learning centre.
Agreed goals and strategies: Strategies may include both employee-driven
changes and service supports to help the employee reach their goals
Goal 1: Sally to improve her understanding of service documentation
expectations
Strategy:Sally will visit one of Brimfield’s other services to learn how they
document observations and programming.
Goal 2: Sally to improve the time management skill so that all the task
relating to the documentation is completed on time in most accurate
manner that does not required further evaluation or contains any
kind of errors
Strategy:Sally will observe the working of learning assistant of the
Brimfield learning centre and learn how the work is accrued out in
the given deadline and how each task is prioritise accordingly
Goal 3: Sally to improve the critical thinking skill so that new ways might
be found out in documentation programming and it would create
more positive working environment
Strategy:Sally will attend the other learning centres to get an overview of
how things are carried out in their departments and what are the
steps that they take to make the working much easier and best
Goal and performance review dates: Who will review the employee’s
progress, how and when?
Who The performance of the sally would be reviewed by the Director of
the Brimfield learning centre
How It will be developed through the proper action plan that will include
the goals need to be achieved in specific timeframe and would also
specify the resources that are require to achieve such goals so that

better efficiency and effectiveness might be achieved. Moreover, it
will also specify the steps that would be undertaken by sally so that
continuous monitor and review might be done.
When
It would be implemented just after next week of the meeting so that
bests results might be achieved in the least time and resources so
that sally is able to perform better in the future programming
TASK 3 (Part 4)
Instructions: Draft an email using the template below.
Draft an email to your colleague Joe. Joe
is the Director of another service. Joe’s
service recently achieved a rating of
‘Excellent’ in the Assessment and Rating
process. Joe is particularly proud of his
service’s high-quality documentation of
children’s play and learning. Contact Joe
via email, seeking his assistance in
supporting Sally’s professional
development in the area of
documentation. Perhaps Joe has
someone at the service who is willing to
mentor Sally?
Email
To: JOE
Subject: Regarding the assistance requiring in professional development
Dear Joe,
I hope you are doing good. First of all, I want to congratulate you in recently achieving the
rating of excellent in assessment and rating process in your learning centre. I am so happy
and glad that your high quality documentation in children playing and learning is widely
recognized.
I am writing this letter to seek your help for one of my diploma educator Sally that is very
hardworking and loyal but is currently facing issues in the delivering the best in area of
documentation for the children. It would be grateful if you spare some time in making Sally
effective in documentation or it would be great of you to recommended someone from your
services that would assist Sally in his improving his performance.
Looking forward for your response
Thanking You
© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011

Yours sincerely
XYZ Director
(Brimfield early learning centre)
Evidence Guide
Assessment 2 (of 3)
CHCECE019 Facilitate
compliance in an
education and care
service (2); CHCMGT003
Lead the work team (1)
CHCPRP003 Reflect on
an improve own
professional practice (1)
Course CHC50113
U
n
i
t
CHCECE019; CHCMGT003; CHCPRP003 Task
Student Name Student Number
Essential skills & knowledge K
E
Y
:
S
a
t
i
s
f
a
c
t
o
r
y
–
S
R
e

s
u
b
m
i
s
s
i
o
n
r
e
q
u
i
r
e
d
–
R
N
o
t
y
e
t
s
a
t
i
s
f
a
c
t
o
r
y
-
N
S
Part 1 – Recruitment T
A
F
E
N
S
W
Commen
ts
© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011

A
S
S
E
S
S
O
R
O
N
L
Y
Task 1a - The student developed a thorough recruitment
advertisement
☐
S
☐
R
☐
N
S
Task 1b - Student develops 4 sample recruitment
questions
☐
S
☐
R
☐
N
S
Part 2 – Induction T
A
F
E
N
S
W
A
S
S
E
S

S
O
R
O
N
L
Y
Task 1 – the email demonstrates the student’s ability to
effectively communicate.
Confidentiality is maintained for individuals.
☐
S
☐
R
☐
N
S
Part 2 – Induction demonstration
T
A
F
E
N
S
W
A
S
S
E
S
S
O
R
O
N
L
Y
Task 2 – Student creates a PowerPoint and completes an
induction presentation meeting, to two or more participants,
demonstrating knowledge and skill of:
 Induction requirements ☐ YES ☐ NO
 Articulates the mission statement of the service
☐ YES ☐ NO
☐
S
☐
R
© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011

 Explains the working arrangements ☐ YES ☐ NO
 Introduces the Code of conduct ☐ YES ☐ NO
 Explains how the service supports staff in their
employment at the service ☐ YES ☐ NO
 Identifies professional development opportunities for
service staff ☐ YES ☐ NO
 Identifies current service priorities, delegated tasks
and required outcomes ☐ YES ☐ NO
Written and verbal communication demonstrate effective
and professional language and presentation.
☐
N
S
Part 3 – Conflict demonstration
T
A
F
E
N
S
W
A
S
S
E
S
S
O
R
O
N
L
Y
Task 1 – role play
 Student summarises the issues ☐ YES ☐ NO
 Give feedback ☐ YES ☐ NO
 In consultation with Sally, identified any barriers and
constraints effecting the performance ☐ YES ☐ NO
 Provide conflict resolution strategies within
organisation guidelines ☐ YES ☐ NO
 Identify service policies or documents that will
support Sally to promote cooperative work and
maintain positive relationships ☐ YES ☐ NO
 Identify how you will continue to evaluate and
monitor Sally’s performance and how you will follow
up on an ongoing regular basis ☐ YES ☐ NO
☐
S
☐
R
☐
N
S

 How will you provide Sally additional
support, referral or mediation? ☐ YES ☐ NO
 Use effective communication skills ☐ YES ☐ NO
 Allowed time for Sally to respond and actively
listened ☐ YES ☐ NO
Part 3 – Conflict
T
A
F
E
N
S
W
A
S
S
E
S
S
O
R
O
N
L
Y
TASK 2a – the student has identified how confidentiality is
maintained.
☐
S
☐
R
☐
N
S
TASK 2b & c – the student is able to articulate ideas on the
promotion and maintenance of positive relationships
between stakeholders.
☐
S
☐
R
© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011

☐
N
S
TASK 2d – the student uses policy to inform practice and
identifies practical support, mediation and debriefing
opportunities.
☐
S
☐
R
☐
N
S
TASK 2e – the student has considered and articulated the
plan for ongoing support, monitoring and revision of
progress.
☐
S
☐
R
☐
N
S
TASK 2f – the student identified practical strategies for
ongoing support, monitoring and revision of Sally’s
progress.
☐
S
☐
R
☐
N
S
TASK 2g – the student is able to identify the need for
professional boundaries.
☐
S
☐

R
☐
N
S
Part 4 – Performance review demonstration
T
A
F
E
N
S
W
A
S
S
E
S
S
O
R
O
N
L
Y
TASK 1 – performance review role play
The student engaged Sally according to the services’
Underperformance Policy & Procedure
☐
S
☐
R
☐
N
S
TASK 1 - The student clearly discussed the areas of
improvement required for Sally’s performance
☐
S
☐
© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011

R
☐
N
S
TASK 1 - The student set two goals collaboratively with
Sally and developed one strategy for each goal
☐
S
☐
R
☐
N
S
TASK 1 - The student discussed the implications for Sally if
no improved was observed
☐
S
☐
R
☐
N
S
TASK 1 - The student set clear review dates to review
Sally’s performance.
☐
S
☐
R
☐
N
S
TASK 1 - The student provided a high-level summary of
what support the service is seeking to obtain for Sally
☐
S

☐
R
☐
N
S
Task 1 – The student uses effective communication skills ☐
S
☐
R
☐
N
S
Part 4 – Performance review
T
A
F
E
N
S
W
A
S
S
E
S
S
O
R
O
N
L
Y
Task 2 – the student accurately records the performance
review meeting and desired outcomes
☐
S
☐
© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011

R
☐
N
S
Task 3 – the student writes a professional email seeking
the support and advice of a colleague in order to refer Sally
for additional support/mentoring.
☐
S
☐
R
☐
N
S
Assessment Outcome (submission 1) ☐
S
a
t
i
s
f
a
c
t
o
r
y
☐
N
o
t
s
a
☐ Resubmission required

t
i
s
f
a
Assessor
Feedback
Was the assessment event
successfully completed?
☐ YES ☐ NO
Was a reasonable adjustment in
place for this assessment event?
☐ YES ☐ NO
Details of any reasonable
adjustment
Assessor Name Signature Date
Assessor
comments
Student
acknowledgement of
assessment
outcome: I
acknowledge that I
have received and
understood the
feedback provided by
the Assessor on this
assessment item.
Student Name Signature Date
Student comments
Would you like to make any comments about this
assessment?
Resubmission – Assessment outcome (if required)
☐
S
a
© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011

t
i
s
f
a
c
t
o
r
y
☐
N
o
t
s
a
t
i
s
f
a
c
t
o
r
y
Assessor
Feedback
Was the
resubmission/reassessment
successfully completed?
☐ YES ☐ NO
Was a reasonable adjustment in
place for this assessment event?
☐ YES ☐ NO
Details of any reasonable
adjustment
Assessor Name Signature Date
Assessor
comments

Student
acknowledgement of
assessment
outcome: I
acknowledge that I
have received and
understood the
feedback provided by
the Assessor on this
assessment item.
Student Name Signature Date
Student comments
Would you like to make any comments about this
assessment?
© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011

Version: 1.0
For queries, please contact:
TAFENSW Health Wellbeing and Community Services Heads of Skills Teams
Sydney Region : Karen McLaren [e-mail]
Northern Region : Jane Smith [e-mail]
RTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the: MS Teams Regional COP Product ECEC
The contents in this document are copyright © TAFE NSW 2020, and should not be reproduced without the
permission of the TAFE NSW. Information contained in this document is correct at time of printing: 16 July
2020. For current information please refer to our website or your teacher as appropriate.