HR Skills, Development, and Performance at Whirlpool Corporation

This report analyzes the essential HR skills, knowledge, and behaviors required for professionals at Whirlpool Corporation, focusing on areas such as training and development, contract law, government regulations, and taxation. It explores the importance of skills like conflict management and effective communication, alongside the behavioral aspects of confidentiality and ethical conduct. The report presents a personal skill audit, identifying strengths and weaknesses, and outlines a personal development plan to improve time management and multitasking abilities. It emphasizes the significance of these skills in enhancing employee engagement, performance management, and overall organizational effectiveness within Whirlpool Corporation.

Developing
Individuals, Teams and
Organisation

Table of Contents
TASK 1............................................................................................................................................1
P1 Knowledge,skill and behaviour required by HR ..............................................................1
P2 Analyse personal skill audit and develop a plan with context to organisation.................3
TASK 2............................................................................................................................................7
P3 Organisational and individual learning ,training and development..................................7
P4 Need of professional learning and continuous development...........................................9
TASK 3..........................................................................................................................................11
P5 How HPW contributes to employee engagement in working ........................................11
TASK 4..........................................................................................................................................13
P6 Evaluate different approaches in performance management using examples ..............13
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Development and Growth of an organisation depends upon the context of an
organisation. For an individual human, development is a continuous learning process in which
different types of challenges comes in life of a human in the form of behavioural, emotional and
physical. The process of thought in any person is unique and due to which way of making
decision is also different. So it is necessary to develop an individual,team and organisation so
that they can make their work productive and which can give benefit to both a person and an
organisation. The current report is based up upon the company known as whirlpool corporation,
which is an American multinational company famous for making home appliances .In the below
report we would analyse different behaviour,skills and knowledge required by an HR and various
techniques through which they can contribute to company as well as employee.
TASK 1
P1 Knowledge,skill and behaviour required by HR
Efficient worker or are always needed in an organisation for growth in the future period.
Effective workers also helps in increasing profitability and productivity of organisation. So there
is very important role of HR Manager during recruitment and selection new employee. They
should consider skill, talent while making the proper selection. While there are several skills
which are needed by HR professional of whirlpool’s to gain the high performance and
commitment towards there work. In this case HR Professional of whirlpool is required to
present a report at annual Confederation of British Industry workshop regarding an effective
performance management.
Professional knowledge
Training and Development- It is necessary that HR manager should have the proper
knowledge about the training and development programmes. These are helpful in enhance
knowledge as well as skill base of employees at workplace. It aids in enhancing performance
level of staff members.
Contract law- The HR manager should know about the legislations. Under this law, there
is a contract made between the company and candidate. HR manager should ensure that all the
rules and regulations should be mention on that contract and candidate should be agree on this.
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Government rules and regulations- A government is an authority or group of people
selected by different people living in a country and they have power to rule the region is
considered as government. Rules and regulation are made by government so that they can
provide the right way possible to do work and can also provide stable environment, where a
human and a company can work in a peaceful manner. In whirlpool HR professional should
have knowledge of the rules and regulation made by government which can make impact on the
work in progress of the company. So that HR can effectively implement those rules to structure
of organisation which helps then to run the organisation effectively.
Taxation-The Money paid by workers and organisation to the government is knowns as
tax or it is a compulsory charge made by government on the taxpayer, through which funding
can be done for public expenditure. In whirlpool the knowledge of taxation system is very much
needed for the HR professional as they makes payroll for different employee and their
responsibility is to manage tax report for client and worker in organisation, so a decent amount
of knowledge is required for HR professional about the taxation policy of government.
Skills
Conflict management- The process of reducing and resisting the negative prospect
between the conversation and issue raised while working in an organisation is known as
management of conflict. This could be arises due to t difference of opinion between two or more
people or due to difference of nature among the different personalities. In whirlpool HR
Professional are required to solve human issues raised in the healthy working environment,
issues can be related to ethics, culture and religion of different people.
Effective communication- The act of conveying a message to the receiver is
communication but without any error or fault in an productive manner is considered as effective
communication. This behaviour skill helps HR professional of whirlpool is making negotiation
and helps in managing the basic functions of management.
Decision making-The selection of suitable decision among the various choices or
alternatives is considered as decision making. It is the complex process while making the
effective choice between the various choices , so it requires decent amount of experience and
strategy to make a best possible decision. In whirlpool the HR professional are required to have
this skill as a must because while hiring and recruiting an employee in a company this skill is
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very important. So that they can make decision to hire the best employee among the various
choices of employee.
Behaviour
Confidentiality- In this, HR manager should keep the information or data of company as
well as employees confidential.
Ethical behaviour- To do something in a consistent way through which an particular
person and society admire the values of behaviour are known as ethics. In whirlpool the HR
professional should interact with different employee regarding their question and issue this
shows the ethical behaviour of HR.
It is fruitful in accessing skills, knowledge and capabilities of employees and they remain
motivated to give their best in organisational development and enhancement. In case of
whirlpool’s they create an atmosphere in which employee can give their best.
P2 Analyse personal skill audit and develop a plan with context to organisation
To carry out the professional working in the area of management one should make a
plan,skill which are needed to be improved so that an individual could become more productive.
This is the responsibility of professional of whirlpool to make such plan which helps in
effective management of project and performance of various employee working under them,
this helps in critically analysis of the individual to its productivity.
There are certain strengths in me like decision-making and and conflict management and
weakness are time management,multitasking which needs to be improved in the particular period
of time. So I have developed a personal development plan for it which is as follows.
Seri
al
no.
Learning
objective
Current
proficien
cy
Targ
eted
profi
cienc
y
Development
opportunities
Effectiveness Time
scale
1 Time
managem
ent
2.5 5 The effective management
of timing is very much
needed in an organisation,
as for the HR professional
This skills is effective
because through this
management can able to
completing activities
2 to
4
mont
hs
3

of whirlpool have to
perform the certain task in
the certain deadline. so I
have made deadline for
each and every task so that
pressure of management
of time is not burdened on
the particular task and this
will definitely help me in
my time management of
time.
within given period of
time. It helps in provide
the positive outcomes.
(The
ratio
nale
beyo
nd
these
deadl
ined
is
that a
perso
n
will
take
time
of
get
invol
ve in
cond
uctin
g an
inves
tigati
on in
a
bette
r
mann
er.)
4

2 Multitaski
ng
2.8 5 Doing number of tasks at
the particular time is
considered as
multitasking. I have this as
my weakness I have
decided to prioritise the
task , the first I will to
those task which are
needed in urgent and this
can be easily done by
making a to-do list,
dividing those larger task
into the smaller ones and
practising it more and
more,For performing it in
a effective way I keep
distraction aside all the
way .
This skill helps in
provide the ability to a
person to perform more
than one activities within
same time period. It will
help in take less time.
3 to
6
mont
hs
(For
multi
taski
ng, a
perso
n
will
requi
re
this
time
perio
d. In
a
mont
h,
comp
any
will
cond
uct
the
differ
ent
activi
ties
and
5

throu
gh
these
activi
ties
an
indiv
idual
can
ident
ify
its
effec
tiven
ess
and
abilit
y to
do
activi
ties)
So from the above plan the weakness of mine are being discussed and to overcome all those
weakness the proper planning is also done which will helps me in individual as well professional
development.
Benefits from skills audits
Skill audit is a effective process in order to measure and record skills of any individual or
an group. It helps an organisation to decrease their cost of training and development. Skill audit
not only helps a company to reduce their cost but also benefits employee by enhancing their
skills to achieve their daily targets.
Disadvantages of Skill audits
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Skill audit recognise weakness and strength of an group or an individual. Without this
company can hardly save their cost which they put on training programs. Employees can not be
able to identify their wee knees which hamper their growth.
SWOT analysis:
Strengths:-
 Training- I am able to understand the reasons and need of training and by it cna access
the training method.
 .Communication- communication is very important aspect that inherent in me an proved
fruitful for development.
 Coordination- I am able to different aspects in well manner to coordinate different
aspects simeltaneously.
Weaknesses:-
 Administration- I have lacking in administration skills that hinders self interest of both
an individual and for organisation.
 Confidence- i am lacking in confidence that sometimes create hurdle in managing
different aspects.
 Problem solving- i lack behind in solving problems that arise in organisation.
TASK 2
P3 Organisational and individual learning ,training and development
Individual learning-The type of learning which is based upon content, and technology
and ability of a learner to learn with interest in considered as individual learning. In whirlpool
the HR professional have knowledge about the training process and this helps if improving there
skill and knowledge about self learning, this helps in developing personally as an individual.
Organisational learning- The learning process in which company gain the knowledge
regarding the overall new environment, objective and various process used in it for example the
new introduction of software in the in the MIS system of whirlpool the each and every member
of management have to learn that software for proper working of operation then this type of
learning is considered as organisational learning. There are various differences between
individual and organised learning which areas follows.
Basis Individual learning Organisational learning
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Range This type of learning is for
individual or particular person
so its range is for limited
person.
Learning is for the
organisational level so that the
company can remain
competent with the rival
organisation.
Stiffness It is more flexible process then
the organisational learning as
the individual have option to
choose the their own style of
learning process.
While the organisational
learning is not flexible at all as
the higher management
decides the process of learning
and all the resources for the
learning are also provided by
them.
Time This type of learning is gained
through the personal
experience and there is no time
limit in learning for this
process.
There is a time limit for this
type of leaning as it is essential
for each and every employee
to learn, for effective working
in an organisation.
Training -It refers to increase in knowledge and skill of the employee which helps the
worker to do its particular task. Training is needed to give strength to the certain skill of an
employee and its purpose is to facilitate the learning and growth of an individual .This also helps
the HR manager of the whirlpool in efficient management of resources in the company.
Development-It is the regular and the long term process which is based on the long term
objective of the organisation. It is needed for the career development of the individual and the
organisation. In whirlpool the HR Professional are required to make focus on the growth for the
future development of the organisation. So to maintain the proper development the research
about the preferences of the customer is done by the managers , after critically evaluating the
research the product is developed in the company. There are following differences between
training and development which are as follows.
Basis Training Development
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Time Training is done for short
period of time generally done
in days or months
Development of the individual
and an organisation require
large amount of time and it
usually takes years
Focus The focus of training is to
develop the skill of the
individual or group in the
present.
While development gives
focus to the future growth of
the company.
Objective The objective of training is to
improve the performance of
the work for an individual or a
group.
While development is done for
preparing the employee as well
as organisation for the future
challenges.
Aims Training is done for the aims
related to the job role and it
generally aims to employee
not an organisation.
While development is done to
enhance the knowledge and
concept which aims to the
growth of an organisation.
P4 Need of professional learning and continuous development
Every company in the world wants to grow to increase its profitability and productivity
and to make it as continuous process it is necessary to grow professionally also. This helps to
make the employee productive and ensures the sustainable growth of the organisation.
Continuous learning -The regular learning of different types of process through which
an individual or group can expand their skill to adapt the various situation arises in an
organisation is known as continuous learning. This also helps in handling different types of
problem arises due to change in technology a. In whirlpool this learning helps in gaining the
advantage over the rivals.
Professional development-The type of development which helps in developing
professionally such as in academic activities, attending various conferences etc is considered as
professional development of an individual. This really helps in maintaining efficient productivity
and performance of an organisation. In whirlpool HR professional are required to provide
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professional tool and techniques which helps in developing the worker in company. This really
helps in sustainable growth for a company and individual. This helps keeping knowledge and
skills of an individual up-to date .There are various benefits of professional development which
are as follows.
Build confidence-The professional development helps in boosting the confidence of the
employee. As skill, knowledge and talent of the particular personal are polished through various
development program in whirlpool and this helps in making best decision. This usually helps in
boosting the confidence of the individual and this aid to make future decision also.
Satisfaction of employees- The professional development helps in doing the effective
communication and through which overall instruction and direction are cleared to the workers
are more clear then ever. This makes in improving satisfaction level of the employee and limit
the chances of miscommunication between the HR professional of whirlpool and their workers
under it.
Kolb's experimental learning:
Kolb is a two level with four stage learning cycle, that is concerned with learner's internal
cognitive process. It based on four steps of learning that are as follows:
 Concrete Experience : In that a new or unique experience or situation arise in
organisation and manger and higher authorities tried to encountered with their
experiences.
 Reflective observation of new experience: it is one of the another important aspect in
which leader and managers know the learning experience of an existing employee and
develop their understanding level.
 Abstract Conceptualization: By accessing new ideas and concepts they focus on new
idea and concept that learned by an individual from their past experience and useful for
implement for future expansion in whirlpool’s.
 Active experimentation: In that aspect by accessing viability of new idea they try to
implement in new market and successfully implement it and expand their market share.
This learning style was developed by Peter Honey and Alan Mumford, they have
evaluated four different learning style which includes Activist, Pragmatist, Theorist and
Reflector. This learning preferences are adopt by an individual to increase one's personal growth.
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