HNC Business: HR Skills Analysis, Development, and CPD Report

This report, prepared for a Higher National Certificate in Business, focuses on the personal and professional development of an HR manager, specifically within a small Indian restaurant chain. The report begins with a skills analysis, identifying essential knowledge, behaviors, and skills required for the role, including communication, organization, and decision-making. A SWOT analysis is then conducted to assess the strengths, weaknesses, opportunities, and threats related to these skills, informing the creation of a professional development plan aimed at improvement. The report also explores the differences between organizational and individual learning, emphasizing the importance of Continuous Professional Development (CPD). Various learning theories, such as Kolb's learning cycle and Honey and Mumford's learning styles, are discussed to support CPD strategies. The report concludes by highlighting the practical application of these theories in producing effective CPD plans and achieving professional growth.

PERSONAL
AND PROFESSIONAL
DEVELOPMENT.

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Skills analysis for HR job role................................................................................................3
SWOT analysis on skills........................................................................................................5
Reflect to improve professional development plan................................................................6
TASK 2............................................................................................................................................7
Difference between organizational and individual learning...................................................7
Importance of CPD with learning theories.............................................................................8
Learning cycle theory...........................................................................................................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Personal and professional development is very important part of the human life to achieve
goals and objectives of business. This is very much important for develop personal and
professional skills, one can overcome various challenges which are arises at the work place.
Personal development is the process through which employees can enhance skills, qualities and
realize their dreams for working in better manner (Rimmer, 2018). In respect of that, report is
based on HR job role for small Indian restaurant chain. For that here will analysis the skills,
knowledge and behaviours require for HR manager job role. Further, carry out the SWOT
analysis of those skills for develop a professional plan to identify the needs of improvement. This
will also include the importance of continue professional learning and development by suing
different theories. At the end of report also analysis learning cycle theory for produce CPD by
presenting clear goals.
TASK 1
Skills analysis for HR job role.
In order to carry out a job of HR manager in an effectual HR professional must have
following aspects:
Knowledge
 About technological software
 Data analysis
 Training practices Collaborative working practices
 Industry awareness
Behaviours
 Risk taking attitude or behaviour
 Having an ability in relation to assessing or evaluating industry as well as organizational
trend
 Decisive in nature
On the basis of above assessment, it can be depicted that HR personnel of the business
unit must have knowledge about varied software related to recruitment & selection etc. In the
current times, with the motive to ensure smooth functioning of business activities
organization lays emphasis on employing different software (Gee, Schulte and Matsumoto,

2019). In this regard, HR who has knowledge about such aspects can carry out job
effectually. In addition this, HR should have knowledge about effectual training and
collaborative working practices so that proficient workforce can be created as well as
maintained.
It has also identified from evaluation that HR authority of the organization must
have ability in relation to identifying the requirement of human resources as per industry &
organizational trend. Further, concerned authority should have ability in relation to taking
risk and decision which in turn contributes in organizational growth as well as success.
Skills
Human resource manager is requiring various skills and knowledge which are important
for running business and establishing new Indian restaurant. HR manager assess with the various
skills which are more important for the business and handle the complete human resource of
company and restaurant (Stewart, 2016). The most important and effective skill which are
requires for HR manager such as communication skills, organizational skill, time management,
decision-making skill, training and development and budgeting skills. Those are some common
skills which are most important for HR manager. Some of the others are as follows: Employees relation is very important skills because HR is one major person create
positive and effective environment of workplace. For gaining the success of restaurant is
requires good and strong employee relation. Performance management is another important aspect which is creates more
effectiveness for complete work through employees. HR manager manage complete
performance of employees and team. Multitasking, HR manager deals with various issues at the same time of work and they
are requires to takes decision for increase performance and growth of restaurant. Negotiation, is another aspect which is more important skills for HR manager for
working in better and effective manner (Gould, 2017). The successful HR pro can be find
an acceptable middle ground for the business. Conflict management and problem solving is very important skills for HR manager
because at the working place conflicts are creates on various level and between
employees. In that HR have skills to take fast and effective decision to solve problems by
using critical thinking.

 Change management is another one for that HR manager have to understand the
requirement of changes and accept those in proper manner but influence to other for
accepting those changes.
Those are the important skills which have in HR manager to perform their performance at higher
level. Those are help to become a successful HR manager. On the other side, HR manager
requires some knowledge like Human resources information system and software, project
management, laws and regulations related to employment.
SWOT analysis on skills.
There are various skills are required for HR manager those are identified above. Here is
analysis, the all the skills by using SWOT analysis model in order to know strength, weakness,
opportunity and threat of me as per those skills where I am strong and where have need of
improvement (PLANNING, 2018). In respect of that SWOT analysis of those skills are as
follows:
Strength Weakness
.
 Organizational skills
 Management skills
 Problem solving skills
 Good knowledge of human resource
information software.
 Training and development
 Interpersonal skill.
 Time management skills
 Lack of having effectual leadership
skills
 Analytical skills
Opportunity Threat
 Becoming more successful in the
future.
 Maintain complete restaurant with
proper human resource management.
 Increase chances of growth at work
place.
 Threat from the deadline.
 Lack of understanding and tacking
decision for managing work.
 Managing work with multitasking
work.
`As per the above SWOT analysis here is understood the area of improvement for HR
manager. There are several strengths and opportunity which are analysed through SWOT

analysis. Through that I have analysed that, having good communication skills, Organizational,
Management, Problem solving, Good knowledge of human resource information software,
Training and development those are strength. But, it reflects some weaknesses which I need to
improve for future the growth such as Interpersonal skill, Time management skills, Lack of
confidences, Multitasking (Tattum and Tattum, 2017). Thus, I need to improve all these skills in
better manner for improving my future growth and those are very important and effective for as
HR manager. In order to improve my skills and abilities have developed professional
development plan in the next section. This creates more effectiveness for business and restaurant
to maintain positive growth by managing work. HR manager have positive reasons in relation to
improving identified skills in effective manner.
Reflect to improve professional development plan
By doing SWOT analysis it has identified that there are several skills which I need to
improve for performing HR related activities in the best possible manner. In this regard,
personal and professional development plan is highly significant which helps in improving
skills in the desired areas significantly.
Personal & professional development plan
Skills need to develop Activities Timeframe
Interpersonal skills
(communication)
I will attend seminars,
organized by both business
unit and outsiders, for
enhancing my
communication skills.
Moreover, seminars and
conferences provide
opportunity in relation to
presenting views in front of
large group of people
(Bukharina, 2018). By this,
one can improve
communication skills and
3 weeks

confidence as well.
Time management I will employ or follow time
management strategies or
model so that work can be
completed within stipulated
period.
2 weeks
Leadership skills In order to build effectual
leadership skills I will follow
traits and characteristics of
my role model.
3 weeks
Analytical skills For developing analytical
skills I will place more
emphasis on attending case
study sessions.
2 weeks
For improving skills, make proper focus on critical thinking because this helped to improve
all the skills like time management, lack of confidences, multitasking and interpersonal skill.
Time management is very important for HR manager because they are responsible for complete
task on deadline. For that I have make focus on creating schedule of work allotment with
deadline. This help to managed complete work on time. Through that time management skill will
improve and multitasking level as well. This is because of the reason all the task are mentioned
in schedule and have idea to complete task in effective manner.
TASK 2
Difference between organizational and individual learning
Individual learning Organizational learning
It is the self – directed and work based process
which is lead to increase he adaptive capacity
It is a process in which employees are ready to
accept the responsibilities.
It helps to grow individual personal skills
which will be used by them in future
It helps to generate professional skills which
are used to attain the define aim and objectives

of an organization.
This is consider an on-going learning process
that an individual may use in their future.
It is the one time invested process that will
assist a firm to stay ahead in the competition.
Training Development
It is that art which is used to increase the skill
as well as knowledge in order to complete the
job
It is deal with the overall growth of an
employee in order to attain the future goals.
This method is mainly focus on the imparting
job related technical skills
It is used to develop technical, human and
conceptual skill.
Training is mainly concerned with specific job
related technical skills
It is a self development process that helps to
motivate people and also a career centered in
nature.
It is short term focus It is long term focus
Importance of CPD with learning theories.
CPD is the ongoing process of developing, maintaining and documenting professional
skills. This gained formally through training and oversee others for working in better manner.
Continuous improvement plan is important because it ensures that continue to be competent in
the profession (Continuous Professional Development (CPD), 2019). CPD is the ongoing
process and continue throughout the professional career. This is an important for enable to get
ahead for stay, furthering career and improving income. This ultimate outcome of well-planned
continuing professional development process which is safeguards for employers and as their
professional career. This ensures capabilities to keep pace with the current standards of others in
same field (Rizvi, 2018). This support to overall business and its performance because through
people improve their all the skills and gain proper knowledge about the job role. With the help of
this, employees are ready to give their hard contribution for completing work. This improves
complete productivity of company and business through effective working. Through that
continuous improvement plan is support to overall business and its performance in effective
manner. For that here is presenting different learning theories and their support to CPD plan are
as follows:

Kolb learning style and cycle:
Kolb learning theory work on two level: first is four stage of cycle learning and second is
four separate learning style. This stated with learning which is involved for acquisition of
abstract the concept which applied flexibility in the range of situations. This theory is completely
support to CPD planning by concrete experiences, observation and reflection on the experiences
which is lead effectiveness for an individual to learn in better manner. This learning theory is
integrated process with each stage being mutually supportive and feeling into the next. In other
words, such theoretical framework emphasizes on analysing and evaluating own experiences. By
taking into account the same plan is developed for future aspects which in turn ensures CPD to a
great extent. However, it is to be critically if one failed to analyse experience in an appropriate
direction then it may result into inappropriate planning for future.
Honey and Mumford learning style:
This is another learning style which supports continuous professional development to a
great extent. This learning theory is produced learning style questionnaires because that is found
that the validity with manager (Klaasen, 2017). Honey & Mumford learning style is highly
prominent which helps in improving motivation, concentration and time management aspects
significantly. On the critical note, it can be said that, for the purpose of continuous professional
developing, selection of appropriate approach is highly difficult as per this learning style.
Lewin learning theory:
This theory is emphasis on the study of behaviour as the function of job role. This theory
is support to CPD through improve behaviour of individual towards the others and job role. For
the HR manager continue improvement is more important and effective for managing growth
and positive improvement. This help to make proper focus on individual and their performance.
However, it is critically evaluated that now along with job role, an individual must have several
other skills for building and sustaining competitive position at workplace.
Those are the learning theories which are help to support all continue professional
development in effective manner by considering all the skills.

Learning cycle theory.
Learning cycle and theory is help to develop CPD for assistant manager to analysis those
activities through which they are able to improve and increase their skills in effective manner. In
respect of this, here is use Honey and Mumford learning style theory.
This is best theory of learning by asking questions that probes general behaviour
tendencies. This help to become a successful, by knowing ways of learning. The business have
main objective to sustain profits margin for small Indian restaurant. Activists: For improving time management to be a multitasked, to increase confidences
level and another thinks need to consider various activities to learn and develop skills.
The learning skills are brainstorming, group discussion and role-play. With the help of
group discussion, confidences level is increase because there have group members at
their people can share views and ideas. Theorists: these learners get a kick out the chance to comprehend the hypothesis behind
all the activities. In this, assistant’s manager requires learning and considers models, idea
and truth with specific and goal to participate in the learning procedure. In this choice of
learning activities includes models, statistics, stories and background information about
the theory. Pragmatists: at this individual have the capacity to perceive to put learning into practices
in their present reality. Conceptual ideas are created the learning about those weak skills
those are analysis through SWOT analysis. In this, assistant manager can experiment
about the new idea and methods to check the complete work and mode of actions (Li,
2016). With the help of this, learn better through taking time to think about learning in
reality, problem solving and discussion.
 Reflectors: in this individual can learn through watching and observing thinks in effective
manner by considering effectiveness of working ability. They want to remain back and
see encounters from the various alternative points of view, gathering information and
using opportunity to work towards a suitable conclusion.
The result of this is research that activists to open-minded approach to learning and wish to
involve themselves. This help to improve all those skills which are more important for the
assistant manager.
Skills Goal Activity Time to be taken Measures

improvement
Interpersonal
skills
Maintain strong
and positive
relations with
everyone.
Increasing
interaction with
people
Promote positive
working
environment.
2 months Oversee positive
relations with
people within the
restaurant.
Time
management
skill
To creating more
planning time for
restaurant.
Creating schedule
of tasks, complete
work before
deadline.
Delegate toward
working.
1.5 months Completing task
on time.
Lack of
confidences
Build self-esteem. Visualize myself
as you want to be
successful,
Taking challenges
to complete
presentation in
front of everyone.
1 month Taking feedback
from seniors
about work.
Multitasking To increase
performance.
Make a to do list,
Priorities work,
solve task in
blocks.
3 month By completing
work with
managing various
task on same
time.
With the help of this plan, assistant manager is able to improve their weak skills by
considering all those activities which are mention in CPD plan.

CONCLUSION
From the above study, it had been concluded that the skills and knowledge has the very
important part of HR manager. In respect of that report has mentioned every skill which has
important for becoming successful. With the help of SWOT model, here has analysis the
complete strength, weakness, opportunity and threat of HR manager and mention area of
improvement. This has created more effective working to complete task. For improving those
skills through learning here mention importance of CPD. This has support to continued
professional plan. With the help of CPD assistant manager has able to improve skills and
knowledge for becoming successful.

REFERENCES
Books and Journals
Bukharina, A.Y., 2018. Personal development plan (PDP) in practice and technology of
introducing mentoring in organizations. Social Psychology and Society. 9(1). pp.162-
176.
Gee, D., Schulte, M. and Matsumoto, R. R., 2019. An Individual Development Plan for
Pharmacy Students for Career Planning and Tracking Accreditation
Standards. American journal of pharmaceutical education. 83(6).
Gould, J., 2017. Career development: A plan for action. Nature. 548(7668). pp.489-490.
Klaasen, J.S., 2017. Christian anthropology and the National Development Plan: The role of
personhood. In die Skriflig. 51(1). pp.1-6.
Li, X., 2016, July. Analysis of The Leading Role of Ideological Education on The Undergraduate
Career Development Plan. In 2016 International Conference on Economics and
Management Innovations. Atlantis Press.
PLANNING, C., 2018. Personal Development Plan.
Rimmer, A., 2018. How do I prepare a personal development plan?. Bmj. 363. p.k4725.
Rizvi, F., 2018. Integrating Competency Frameworks and Goal Setting in an Individual
Development Plan Process (Doctoral dissertation, Pepperdine University).
Stewart, J., 2016. Personal development plan. In Encyclopedia of Human Resource
Management. Edward Elgar Publishing Limited.
Tattum, D. and Tattum, E., 2017. Social education and personal development. Routledge.
Online
Continuous Professional Development (CPD). 2019. Online. Available through: <
https://www.skillsyouneed.com/ps/continuing-professional-development.html >.