Unit 35 Report: Skills, Teams, and Performance for HR Professionals

This report provides a comprehensive overview of the essential skills, knowledge, and behaviors required by HR professionals, using Whirlpool as a case study. It delves into the importance of personal skill audits, personal development plans (PDPs), and the differences between organizational and individual learning, training, and development. The report also explores the significance of continuous learning and professional development, and how high-performance workplaces (HPW) contribute to employee engagement and competitive advantage. Furthermore, it evaluates various approaches to performance management, offering insights into effective team management and its impact on business decision-making. The report emphasizes the need for HR professionals to possess strong communication, time management, and conflict resolution skills. Overall, the report discusses how to create a more satisfying work environment for employees while improving the effectiveness of HR practices.

Unit 35. Developing
Individuals, Teams and
Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
P1. Appropriate and professional knowledge, skills and behaviours required by HR
professionals...........................................................................................................................1
P2. Personal skill audit to identify appropriate knowledge & skills and also PDP for a given
job profile...............................................................................................................................3
P3. Difference between organisational and individual learning, training and development.11
P4. Explaining the importance of continuous learning and professional development.......15
P5. Explaining the concept of HPW and they contribute to employee engagement and
competitive advantage..........................................................................................................18
P6. Evaluating the approaches to performance management...............................................19
CONCLUSION..............................................................................................................................20
REFERENCES..............................................................................................................................22

INTRODUCTION
Developing high skills and knowledge contributes in employee engagement and in growth process as well. Developing
employee or an individual skill helps to engage the skills and upgrade their existing knowledge in order to perform better. Present
study will base on developing individual skills in the context of Whirlpool. However, it will be explaining the professional knowledge,
skills and behaviour required by HR. personal skill audit to measure the appropriate knowledge, skills and behaviours also going to be
discuss in order to develop personal professional development plan. Overall, report describes the Whirlpool effective team
management skill and presenting how they are contributing in business decision making process. Further, it will also investigate the
importance of continuous learning which helps in high performance outputs.
P1. Appropriate and professional knowledge, skills and behaviours required by HR professionals
Knowledge:
HR professional to be accorded the respect and status of being true professionals which supports organisation in all appropriate
manner (Bolden, 2016). HR professional role in Whirlpool helps to aligned with personnel and administration functions that were
viewed by the organisation as paperwork. With the help of HR professionals Whirlpool can easily implement the restructuring
changes within the environment. That helps to keep employees happy and satisfied.
Human resource knowledge
HR department were known as personnel department in the organisation. It is used for departments that manage the concern of
employees, workers in order to develop employee talent and productivity level among them all (Nemer and Vieira, 2018). Personnel
refers to human being, while resources are all the tools recruit, manage and train people to be better employees. There are given some
knowledge required by HR professionals.
Knowledge of Recruitment & Selection: HR experts of Whirlpool should have noises about the all recruitment and selection
process of finding and attracting the potential resources for filling up vacant position for whirlpool. This knowledge helps to select bet
productive candidate for the vacant position (Raes and et.al., 2015).
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Knowledge of HR principles: it is another core knowledge that should have by HR professionals. Principles helps them to
choose the correct path in order to implement the best planning and resources. HR principles includes hire slowly, use technology,
make everyone accountable, encourage innovation among Whirlpool employees. All HR principles helps Whirlpool to keep employee
productivity sustain (Reese, 2018).
Knowledge of training & development: Training and development knowledge is must have required by HR experts. This
knowledge helps HR to learn specific knowledge or skills to improve performance in their current roles.
Knowledge of compensation benefits: this knowledge is a sub discipline of human resource which focused on employee
compensation and the benefits' policy making. This knowledge always makes employees happy and satisfied with the company
environment (Ressler and Schober, 2016).
Health and Safety
Skills
Communication skills: HR professional should always be a good communicator that helps to over issue before escalating and
convey company standards clearly (Garg and Han, 2018). Communication skills of HR also can resolve the conflict among employees
of Whirlpool.
Time management skills: Time management skills should be very much essential for the HR employees to manage the work
into systematic manner.
Employee Relation: A successful business been always thrived on secure employees or employer relationship. With the help
of support of employees, company can resolve all concerns of the company (Bourne 2016). HR individuals resolve the query of
employees and listen concerns to develop or creates a more satisfying work environment for employees and employers alike.
Strong conflict management skills: It is very complex process to deal with conflicts in business environment. HR
professionals have the skills to manage the conflict between all employees (Gupta and Pathak, 2018). HR experts identify the problem,
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come up with the possible solutions and negotiate a solution making charges. Conflict is natural, but HR experts rightly correct the
conflict management skills and ability to resolve all concerns (Iles and Hayers, 2016).
Organisational skills: It is another skill that should HR professional have in their business practises. It helps to reduce the
burden of employees and make them comfortable and happy within the Whirlpool environment (Jackson, 2016).
Technical skills: Technical skills are another skill that exist in HR professional which helps to make them more fast or
intelligent
Behaviour required by HR professionals
HR should always be like honest individuals for the company. On the other hand, they always need to implement solution-
oriented strategies in Whirlpool to encourage employee morale. However, HR experts also having the behaviour of technology savvy
as well which helps to implement policies into more specific manner (Ressler and Schober, 2016). HR professionals also very polite
and be calm towards their employees’ staff in Whirlpool employees and goals.
Confident: HR professional should have always confident towards their work process. Confident behaviour always taken right
decision making in the management functions.
Reliability: HR specialist are always needs to be considered real situations without any kind of insulins. They need to accept
reality without considering anything vague.
Ethical behaviour: HR should always some ethical behaviour in order to meet out the company effective working.
P2. Personal skill audit to identify appropriate knowledge & skills and also PDP for a given job profile.
Personal skill audit is the best process to develop the new development areas. Being HR professionals and goals. It is necessary
for the individual to develop the personal development plan based on specified skills audit process (Thite, 2018). Present personal skill
audit will be presenting by using swot analysis tool.
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My Skills Audit Fill this one I have given first one as model
Requirements Personal audit (rating scale: 0-10) GAP
Knowledge:
Training 4
Training is more import for the employees
for upgrading knowledge and knowing the
methods and techniques in order to improve
efficiency and reduce waste and time.
For myself I need training because I have
not attending training for the last 10 months
Recruitment and selection 3 Recruitment selection is the most important
criteria in order to select best talented
employee target goals.
For myself I need recruitment and selection
training in order to meet out the company
needs and goals or I have not attended this
training from last few months.
Health and Safety 2 Health and safety training is necessary for
HR to have the better understanding with
employees.
I need this training or skills to keep
employees health secure and safe.
Communication 5 Communication is the best source to
develop information plan.
I need to develop my communication skills
to better communicate with other peoples to
get their positive opinions.
Technical skills 4 Technical skills required to maintained the
company long term goals and best sources
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by applying HR software
I need technical software knowledge to
have the better understanding with current
trends.
Time management skills 5 Time management skills helps to teach who
work should be managed in a proper way.
I need time management training
developing my own decision making skills.
Organisational skills 7 Organisational skills helps employees to
get professional working environment.
I need to nourish my organisational skills to
make better decision or developing goals.
Management skills 6 Management skills is necessary to keep all
work maintained and more effective target
goals.
I need to influence my management skill by
taking new training classes.
Confidence 7 Confidence level is required to beat the
uncertain situation within the organisational
culture.
I need to make different activities and
participate in every activity to increase my
knowledge or idea.
Reliability 6 Reliability is very much required to get
productive outcomes. It helps to connect
with the practical scenario.
I need to enhance my these skills to make
better decision.
Ethical 8 Ethical knowledge and behaviour helps to
reduce negative impact in the future.
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I need to learn new ethics and values to
take care of the company surroundings.
What are the benefits from skills audits?
Skill audit helps to know about strength and weaknesses of an individual on which they need to work upon to get more career
opportunities. Besides, skill audit motivates and helps to choose career options for the person as well. Skill audit helps to identified the
new managing source and new developing resourceful goal that needs to be taken in the future. Skill audit is needs to applied within
the business or personal experience that affect the new managing leading goals to get personal development plan.
Another advantage of skill audit is that, company can easily identify the individual weakness and strength.
What are the disadvantages without skills audit?
Some disadvantages of skill audit are people get demotivated to know their own weaknesses which gives negative impact on
the behaviour towards other tasks. Drawback of skill audit is that, it takes time and money cost in order to adopt money target. Apart
from that, another drawback of skill audit can be like employer can use this skill audit report and compare against another employee to
create conflict statements.
PDP
OBJECTIVES:
What do I want/need
to learn?
What will I do to achieve
This? Or
What resources or
support will I need?
(reading, shadowing,
coaching, project, formal
training, other)
What would be the hurdles
in achieving my goals
What will my success
criteria be? /
How the progress will be
monitored?
(workshop feedback, class
feedback, tutor feedback, by
applying to work etc)
Target
dates
for
review
and
complet
ion
Training I need to attend the training I have more workloads and I need to follow some blogs 10/12/20
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in the work place as well as
read the books ask the
questions and find clarify
myself
other Commitments set me
back not attending the training
and find the answers for
common questions and take
feedback from line manager.
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Recruitment and
selection
Recruitment and selection
training I need to develop
my own capabilities and
learning method to select
an employee or new
candidate
I have work pressure during
acquiring learning process.
I need to follow some books
and internet learning criteria to
get some new knowledge.
10/15/20
18
Health and Safety Heath and safety
knowledge should be
necessary for me to take
care of employees in order
to reduce the hazardous
possibilities.
I have work pressure during
acquiring learning process.
I should preferred to go
through some blogs to
enhance my these skills
10/25/20
18
Communication Communication process
required for me to make
new networking channels.
I need to make new
developing research styles and
long term growth channel.
I should interact with some
new people to make
understanding between us. It
helps me to increase my
communication skills.
10/26/20
18
Technical skills I need to attend Technical I have work pressure during I need to take some practical 11/01/18
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skills classes for my better
development goals.
acquiring learning process. experience to enhance my
technical growth skills.
Time management
skills
Time management skills
also I need to improved of
myself to manage my work
on time.
I have work pressure during
acquiring learning process.
I need to distribute my work
into small parts and give
priority as per the requirement
that helps me to manage my
work on time.
11/03/18
Organisational skills I need to learn some more
organisational skills to
make company
environment energetic.
I have work pressure during
acquiring learning process.
I need to take new assignment
and work to nourish my
organisational skills.
11/08/18
Management skills Manager skills helps me to
get new management styles
and strategies growth.
I have work pressure during
acquiring learning process.
I need to develop my own
management growth and
effective style to get my
management skills more
effective.
11/10/20
18
Behaviour
Confidence
I need to learn behavioural
style approach to keep
employee moral happy and
satisfied. Behaviour
approach also helps me to
develop my relationship
I have work pressure during
acquiring learning process.
I need to behave with people
in polite manner and try to feel
them that I there for their
support.
11/11/18
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with supervisors or
managers.
Reliability I need to learn Reliability
skills that helps me to
connect with real situations
and responsibilities.
I have work pressure during
acquiring learning process.
I need to make more
responsible and serious about
my work.
11/20/20
18
Ethical I need to learn ethical
responsibilities by
acquiring result goals.
I have work pressure during
acquiring learning process.
I need to take my
responsibilities into serious
manner.
11/25/20
18
SWOT Analysis
Strength
 Conflict management : Being as a HR
I have a good conflict management
skills through I resolved the all specific
area of concern. In whirlpool, it helped
me to listen the conflict and manage
work accordingly.
 Engagement skills : through my
Weaknesses
Time management : this skill can be my
weaknesses which I need to be improved in the
best effective manner. Through my personal
observation. I analysed that, I am fails to use
critical thinking and problem-solving skills in
order to find a solution or complete an
exercise. I am fails to visualise, articulate or
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