This report examines the crucial role of HR officers in developing individuals, teams, and organizations, using Whirlpool as a case study. It begins by analyzing the essential professional knowledge, skills (communication, decision-making), and behaviors (curiosity, honesty) required of HR officers, including legal and management knowledge. A personal skills audit is presented to identify strengths and weaknesses, alongside a personal development plan to enhance skills like decision-making and team building. The report differentiates between organizational and individual learning, highlighting the importance of continuous learning and professional development for effective business performance, including training and development programs. Finally, it explores the contribution of high-performance work activities to employee engagement and competitive advantage, as well as different approaches to performance management within an organization. The report emphasizes the need for proactive HR strategies to adapt to external changes and foster a productive work environment.
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