HR's Role in Team, Individual, and Organizational Development

This report analyzes the essential knowledge, skills, and behaviors required by HR professionals, using Whirlpool as a case study. It examines the importance of leadership, communication, and business knowledge for HR managers. The report includes a personal skills audit, identifying strengths and weaknesses, and outlines a personal development plan. It further explores the differences between organizational and individual learning, emphasizing the need for continuous learning and professional development to enhance business performance. The report also delves into the role of High-Performance Work (HPW) systems in employee engagement and competitive advantage, alongside a discussion of various approaches to performance management, providing a comprehensive overview of HR's role in fostering individual, team, and organizational development. The report is contributed by a student to Desklib.

DEVELOPING TEAM AND
INDIVIDUAL AND
ORGANISATION

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Appropriate and professional knowledge, skills and behaviour required by HR professional
.....................................................................................................................................................1
P2 Analysing personal skills audit to identify appropriate knowledge and skills for a given job
role...............................................................................................................................................3
TASK 2............................................................................................................................................6
P3 Difference between organisational and individual learning, training and development........6
P4 Need for continuous learning and professional development for sustainable business
performance.................................................................................................................................7
TASK 3............................................................................................................................................8
P5 Understanding of HPW while contribution in workers engagement and competitive
advantages according to organisational situations......................................................................8
TASK 4............................................................................................................................................9
P6 Various approaches to performance management with a valid example..............................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Developing individual is very important so as to provide better growth to organisation
which is essential for developing business and sustain in the market for a longer period of time
(Berry, 2011). For this, it is crucial that firm make optimum utilisation of resources which will
assist business in providing competitive advancement. Whirlpool is a company that is taken in
this assignment and it is one of the most popular brand in terms of home appliances. Following
report will focus on evaluating knowledge that are needed by HR professionals for operating
business. Other than this, factors which are to be considered while implementing and evaluating
inclusive learning for taking business into a different level is also included in this report. In
addition to this, for understanding ways through which HPW contributes to employee’s
engagement and competitive advancement is involved in this assignment.
TASK 1
P1 Appropriate and professional knowledge, skills and behaviour required by HR professional
Whirlpool is a renowned company which is an American brand and mainly manufactures
electronic items that includes majorly home appliances. As per the case scenario, during the
period of 2011, company went through crisis and to overcome those, firm made some strategies
and plan of action. As a result, it assisted Whirlpool in reconstructing business in a new and
different way. Employees are working in together to achieving a common goal and set targets.
Therefore, it is helping company in having a better position at market area for a longer period of
time. Company built separate team for different departments according to their capability thus, it
is assisting firms in attaining set objectives and targets in given period of time (Ford, 2014).
Henceforth, for having growth in business there are some skills and knowledge that are to be
possessed by managers are explained below for better understanding:
Skills that must be acquired by HR professionals:
Skills are considered as an attributes that an individual develop throughout his/her life.
This assist them in performing their task in an effective manner and with perfection as well.
Skills for leadership and management: As company is going through crisis so it is important
that Managers of Whirlpool have appropriate knowledge about leadership skills so that superiors
can lead and guide its employees with proper direction for completing task in speculated time
frame (Knowledge and skills required by HR professional, 2016). Other than this, in a company
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manager's prime task is to allocated roles and responsibilities according to the capabilities that
are acquired by an individual and team as well.
Skills for having better communication: Every big companies incorporate effective
communication methods for interacting with staff members in a better manner. This helps firms
in providing framework under which they can complete within time frame. Whirlpool has given
liberty to employees where they can express their feelings or problem workers are facing while
performing their work (Gibbs, 2013).
Required knowledge that are to be possessed by HR professionals
Knowledge is defined as information which is acquired by an individual throughout the
process of learning that helps a person in gaining personal experiences. In relation to companies
if an individual have appropriate knowledge than he/she can guide staff members in a better
manner. Therefore, some of the required skills that are needed by HR professionals are given
below:
Business Knowledge: In order to run a business in an appropriate manner it is crucial that
a person has ample knowledge about by applying which strategies company can gain maximum
benefits. Thus, if company faces any difficulties while operating its business than they must be
aware through which present situations can be overcome. Therefore, managers should know
effective methods for carrying out business operations (Goetsch and Davis, 2014).
Rules and Regulations formulated by Government: Every regulatory body of a nations
develop different laws and legislations which are to be followed by companies for conducting
their business in a smooth manner. Thus, HR manager must provide proper guidelines to new
employees related to rules and regulations company are following. As a result it will help
company in executing plans in a better manner.
Appropriate Behaviour which must be acquired by HR professionals
Behaviour is considered as a human tendency which is developed since childhood, it
shows the temperament of an individual while doing any task and business operations. Basically
there are two kinds of behaviour that must be possessed by an HR professional and both are
explained below:
Ethical Behaviour: It is a kind of behaviour that assist companies in maintaining an
effective environment in an organisation. Many firm incorporates some code of ethics under
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which enterprise do their job. Thus, it helps company in evaluating a better way for overcoming
from issues and problems.
Skills of treating every individual equally: A person must be rational while doing his/her
job, biasses towards a person can creates problem in establishing mutual understanding at
workplace (Hirs and et. al., 2011). Whirlpool is giving opportunities to person who are capable
enough for a particular post or position. Currently, in this company more than 92000 workers are
working in order to provide maximum benefits to firm as a result it is assisting enterprise in
attaining a superiors position in market area.
P2 Analysing personal skills audit to identify appropriate knowledge and skills for a given job
role
According to current given scenario, there are various kinds of functions that are to be
performed by HR department for having a better conduction of business operations. For this, it is
crucial that managers know the needs and requirements of different departments for hiring new
and fresh candidates. Therefore, as I am the manager of this company so its my duty that I
organise and manage things in such a way that every conditions are fulfilled and office
environment is not hampered. But with the change in course of time new and advanced
technology has evolved thus, although it hampers working environment but my prime
responsibilities is to give adequate information about new technologies so that employees can
have knowledge for the same (Levi, 2015). Therefore, there might be some situations when I will
not be able to resolve problems thus, for such circumstances I have audited my personal skills
which will determine my strengths and weaknesses. As a result it will assist me in performing
my task in a better manner.
Personal skills audit is mentioned below as per HR professionals
Strengths: After taking proper classes of problem solving skills and management skills
now I am capable enough of resolving issues whatever situation is present (Schaubroeck, Lam
and Peng, 2011). Thus, while talking to Stakeholders I don't hesitate and express my views
regarding business operations so as to influence them for investing a large amount of money.
Weaknesses: I have to work more on skilled related to technology so as to explain every
new and latest technologies to my staff members.
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Personal Skills Audit
Strengths Weaknesses
 Good in problem solving which assist
me in taking effective decisions for
business operations.
 My level of confidence helps me in
expressing my views regarding
business which further assist in
providing better returns to the
company.
 I have appropriate business knowledge
which can be helpful in completing the
task in an effective manner.
 In terms of technology I am less skilled
which creates problem in explaining
things to my team mates.
Opportunities Threats
 Having skills related to problem
solving, I will get an opportunity for
participating in various important
process of decision making.
 If I will not develop my technological
skills than there might be a possibility
that I was being replaced by some other
person who is more skilful than me.
According to the job requirement I have problem solving skills and have effective
business knowledge. But there are some drawbacks that I have to work on so that better skills
can be developed such as I have to learn more about technology so that proper training can be
provided. Other than this, I have to learn more about business ethics so that as a manager I can
have better control over business activities whether it is being done properly or not.
Personal Development Plan
Serial no. Learning objective Current
proficiency
Target
proficiency
Development
opportunities
1 Problem solving
skills
4 5 In a big organisation like
Whirlpool, many
employees work together
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for a common goal so,
there might be a
possibility that workers
faces problems in
maintaining the same.
Thus, its my
responsibilities to use
appropriate skills in order
to resolve problems. But in
some situations where
conditions are totally
different I find it difficult
to provide effective
solutions (McCormack,
Manley and Titchen,
2013).
2 Skills related to
Information
technology
4 5 Company, Whirlpool is
best know for its
manufacturing home
appliance and goods for
this firm uses innovative
technologies. This is
enabling company in
maintaining their brand
image in front of its
customers. As a HR
Manager in Whirlpool and
have adequate amount of
knowledge related to
technology, it is assisting
me in hiring skilled and
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eligible candidates for the
company itself (O'leary,
Mortensen and Woolley,
2011). Therefore, as of
now firm has ample
number of employees who
are skilled in technology.
Henceforth, it is providing
firm with an opportunity
of manufacturing goods
and commodities that are
new and innovative.
3 Communication
skills
3.5 5 Managers must be good in
communication skills as it
is very essential for
establishing a better
workforce in an
organisation. For
explaining roles and
responsibilities it is
helping me out in
delivering appropriate
information (Pinjani and
Palvia, 2013). But instead
I found sometime difficult
in communicating with
stakeholders. For
improving my skills I am
taking classes and
attending seminars,
workshop which is now
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working as an aid and now
I am much confident while
explaining my views and
thoughts.
4 Supervisory
management
3.5 5 Company like Whirlpool,
in this there are different
departments who
performed their work in
order to provide maximum
benefits. As being a HR
manager it is essential that
I have good management
skills and in some cases I
am lacking behind and for
improving this I am taking
training session and
different seminars etc.
Therefore, after evaluating evaluating and going through above mentioned points I have
identified the areas where I am lacking behind so on the basis of this strengths and weaknesses
are mentioned below:
Therefore, in context with Whirlpool, it is assisting me in accomplishing my work in an
organised and well manner.
Professional development Plan:
Skill to be developed Source Time duration Criteria for evaluating
Problem solving skills Attended various
seminars and
workshops. Therefore,
for this, I am taking
classes for developing
23 January to 28
January
Learned skills are used
in various situations
like handing clients
who are having
problems related to the
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my skills related to
problem solving for a
speculated period of
time.
company policies and
norms.
Supervisory
management
Attending different
management
programmes
conducted by various
institutions.
29 January to 3
February
For analysing this
strength now I am
conducting meeting
which constitute a
large amount of people
so as to know whether
I have succeed or not.
Communication skills Reading books,
journals and
magazines
4 February to 10
February
In order to know what
I have gained I am
now taking part in
seminars and different
workshops so that I
can interact with
people in better
manner and I analysed
that time duration was
sufficient for the same.
In order to fulfil job requirements some of the criteria are mentioned above related to
skills and knowledge which will be required for fulfilling the post. Therefore, whatever
recruitments will be done it will be fully based on knowledge acquired by an individual than
he/she is selected.
TASK 2
P3 Difference between organisational and individual learning, training and development
Learning is a process that goes through out the life time, and as with the intense
competition at market area company are now making different kind of strategies for making
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themselves unique from others. Providing appropriate training to employees will help
organisation in upgrading their skills and knowledge in field they are capable (Seibert, Wang and
Courtright, 2011). In addition to this, it will enable workers in performing their day-to-day
working. Further learning can be classified into two categories individual and organisational
learning and these are explained below:
Individual Learning: It is considered as a personal ability that defines capability of an
individual of grabbing information and knowledge in given period of time. Thus, it can be said
that individual learning is associated with improvement in skills so that abilities can be enhanced
as per the given situation and circumstances. As Whirlpool, is a technological based company
giving appropriate knowledge related to new technologies will helps employees in understanding
of procedure of performing a task. Thus, it will assist company in delivering goods that are best
in qualities and as per the needs and wants of customers. For example: Whirlpool has adopted
CPD (Continuing Professional Development), for improving the skills and knowledge of
individual who are working within the organisation. As a result, it is unlocking potentials of
persons so that they can give best performance in workplace.
Organisational Learning: Along with individual learning, organisational learning is also
important. This will assist company in gathering people for making a team who can work for a
common goal so that company can get better results. Thus, it will provide firm with maximum
benefits because task will be completed before time due to which things will be delivered to
respective customers on time. For example: In relation with Whirlpool, they have eliminated
communications with president under “End run” , this means that employees can easily interact
with superiors and present their views and thoughts. As a result, for performing any kind of task
workers doesn't have to wait for long period of time.
Therefore, in terms of whirlpool they are using both learning and organisational learning,
former one is assisting them in creating innovative and unique products which is increasing its
brand value whereas latter one helps firm in maintaining a better environment at workplace.
Individual Learning Organisational Learning
 This training assist employees in
developing skill and knowledge as per
their requirements. It will gradually
boost the morale of individual and a
 This is very helpful in developing
personal relations so, managers of
organisation conduct group task for
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