Report on Developing HR Skills, Knowledge, and Behaviour at Whirlpool

This report examines the essential skills, knowledge, and behaviors required for HR professionals at Whirlpool Corporation. It identifies key competencies such as communication, decisive thinking, and adaptability, while also providing a personal SWOT analysis and development plan. The report differentiates between individual and organizational learning, highlighting the importance of training and development programs within the company. It explores the differences between training and development, emphasizing the need for continuous improvement and skill enhancement to meet organizational goals. The report concludes by emphasizing the significance of professional skepticism and ethical conduct in the HR role.

DEVELOPING TEAM
&
INDIVIDUAL

INTRODUCTION
Team working is the most vital part of organisation. It promotes an atmosphere that
fosters friendship and loyalty. Good team is important for high performance in any business or
non profit organisation (Martin and Manley, 2018). By developing individual and team, people
in the organisation are workers towards a shared purpose and common goals and they also share
various roles and in cooperation with each other. This present report is context with Whirlpool
Corporation. It is public limited company of Home Appliances industry. Company was founded
in 1911 by Louis Upton and Emory Upton. This present report will determine appropriate as well
as professional skills, knowledge and behaviour that are needed for the HR managers in the
company. Moreover, this report will also include the differences between organisational and
individual learning and training and development. The detailed concept of high performance
working will also include in this report.
LO.1
P.1.
Human Resource professionals are the key person of the organisation. In order to have he
smooth functioning of the company, it is very important to have the best human resource team
within organisation. They deal with all the issues and problems related to performance
management of employee's, compensation, companies development, safety, wellness, rewards,
benefits, employee motivation, training and development programs and many other work of
company (Marques-Quinteiro and et.al., 2015). The HR team or professionals at Whirlpool
company are very efficient, skilled and knowledgable. They effectively organize people to
achieve the organisational goals and objectives in efficient manner.
Here are the appropriate knowledge, skill and behaviour which are required by HR professionals
or manager within organisation are as follows-
Skills
Ability of Speaking- It is fundamental and the most important skill that is needed by
Human Resource professional to become the best HR and to achieve the organisational goals.
HR should have an ability to speak in front of a big crowd. It is the core skill of people. HR
should be able to answer the question of audience when he/she speaks. The HR managers at
Whirlpool arr very intelligent as they have ability as well as capacity to speak in meeting and
functions very effectually.
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Decisive Thinker- It is also another most important skill that is needed in Human
Resoyurce professionals or manager within company. Manager must have the skill of decisive
thinker because in an organisation it is very important to take quick actions and decisions when
needed. HR should have ability to understand the situation and take decision as soon as possible.
The Human Resource managers at Whirlpool company are decisive thinker as they solve many
issues as well as difficulty at their own level.
Communication- It the skill which is the heart of good HR professionals. IT is very
important that all the information within company must be effectively communicated to all
workers as well as to stakeholders when needed in both written and verbal formates.
Team working as well as Collaboration- HR should have the skill of team working and
collaboration skill. It is very essential that HR should work in collaboration with the employees
and make them to collaborate with each members.
Knowledge
Personnel and Human Resource- It is very important that Hunman Resource should
posses a complete knowledge of the detailed concept of personnel and human resource and the
principles or theories. In addition to this, HR should also know the complete knowledge of
recruitment, selection, training, compensation as well as benefits.
Management and Administration- This is also a very important and essential knowledge
that HR should posses that he/she should complete knowledge to how to understand principles,
theories of management and business that involved allocation of resources, strategic planing,
leadership techniques, methods of production and the most important is to make coordination of
people and resource.
Government and Law- HR manager should have complete knowledge of laws, legal
procedures, government regulations, executive orders and instructions, agency rules and court
procedures (Sommer, Howell and Hadley, 2016). The HR at Whirlpool are well qualified.
Behaviour
Adaptability- HR professional should be willing to both listen and learn as well as to
accept the changing priorities and working requirements. They should have flexibility in there
behaviour in order to maintain high standards in a changing environment.
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Ethics and Integrity- HR should have ethics as well as integrity in there behaviour. They
should have honesty and principles of being a healthy behaviour. He/she should respect all
employees within organisation.
Professional Scepticism- In order to become the professional Human Resource, it is
crucial to have professionalism in there attitude. They should have questioning mind along with
being attentive to conditions which may signal possible misstatements of financial information
because of mistakes as wel as frauds.
P.2
HR professionals are key people of the company. It is very important to analyse the skills
to identify the strength and weakness of myself to become a perfect HR in whirlpool company.
Personal audit is the best way that is used to identify the personal strength and weaknesses.
Thus, I as an HR professional, SWOT analysis is the best tool that is used to identify the
core skills and weaknesses and opportunities and threats at Whirlpool’s.
STRENGTH
 I have a good communication skill as I
communicate with the employee's,
peers, senior in effective way.
 I am a creative thinker, I like to use and
accept new ideas and thoughts of
people.
 I have good time management skill.
 I like to learn from others, I never
hesitate to learn something.
 I also like to work in collaboration and
jointly and I have team working skill
(Caligiuri and Lundby, 2015).
WEAKNESSES
 Lack of patience.
 I have limited knowledge in computer
which is also my biggest weakness.
 In some condition I get frustrated and
not able to take right decision.
 I am afraid to take risk.
 I am short tempered person.
 I am very emotional which is also not a
good habit.
 Lack of writing skill.
OPPORTUNITIES
 I have opportunity to become HR
executive of Whirlpool by using my
strength.
 There is an opportunity to participate in
THREAT
 High pressure job.
 So many responsibilities.
 Loss of company, in effective
performance of employees are also
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training and development programmes
to get high position of HR manager.
 The opportunities of skill enhancing are
available at Whirlpool.
answerable by HR manager.
 Competition is very high in the jobs.
 Politics are also a threat which put me
back and remain for the same position
(West and et.al., 2014).
Personal Development Plan
Skills needs to be
Developed
Activities by which
skills are developed
Evidence Time Duration
Patience By taking control on
impulses and proceed
calmly when any
difficulties are arisen.
By reading books and
novels of famous
personalities like Bill
gates, Steve Jobs.
By watching videos.
Collecting feedbacks
from peers, friends
seniors, workers etc.
30 days
Computer Knowledge Participating in
training and
development
programmes arranged
in organisation.
By taking external
coaching.
By rehearsing more on
computer.
Collecting feedbacks
from peers, friends
seniors, workers etc.
as wel as giving test to
my teacher.
25 days
Skill of Writing By accessing absolute
knowledge of spelling
and grammar and
Test to my tutors as
well as by my work
outcomes and
20 days
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formation of
sentences.
By reading the articles
and blogs of content
writers.
By joining class,
workshops of writing
classes.
Collecting feedbacks
from peers, friends
seniors, workers etc.
Controlling on anger I am short tempered
person and this skill
can be overcome by
thinking before
speaking and by
identifying possible
solution.
By doing exercise and
Yoga.
By taking feedbacks
from friends, peers,
seniors, employees etc.
15 days
LO.2
P.3.
There are many opportunities available for the people or employee if they want to learn
and grow more such as organisational and individual learning, training and development etc.
There are ample of opportunities available for the person to get knowledge and enhance the skill.
Whirlpool company also provide so many opportunities for there employees.
Individual Learning- It is the type of learning where a person or employee learn form his
own experience and skills. It is a method of teaching in which content, technological instruction
as well as pace of learning are based upon the abilities along with the interest of each and every
earner. There are many programmes and campaigns are organized in Whirlpool company, which
also raise the knowledge and skill of individual or employee (Serrat, 2017). It is mostly seen in
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online environment of learning. Employees who observe and learn faster complete the work or
task sooner. There are four main variety of individual learning which are as follows-
 Distance Learning
 Resource Based Learning
 Computer based Leaning
 Directed Private knowledge or training
Organisational Learning- This is the type of learning which a person or employee learns
from the company. It is broadly defined as the process of learning within company that involves
the interaction of a person and collective levels of analysis as well as leads to the achievement of
organisational goals and objectives. It is benefited for both employees and for organisation. The
leaders and managers of Whirlpool company give priority to learning as integral to practice of
the company. Organisational learning is the critical part of the organisation.
Differences between organisational learning as well as individual learning
Organisational learning as well as individual learning both are different from each other.
In individual learning, a person learn for his/her own-self whereas learning within organisation,
individual or employees learn for the organisation sake. On the other hand, individual learning is
long termed process as individual never stop learning whereas organisational learning is a short
term process as employee or individual learn for the achievement of goals and objectives.
Training and Development
Employees training and development is the indispensable part of the function as well as
management of human resource. The aim of both training and development is to improve the
performance as well as productivity of the employees. Whirlpool company also organize training
and development programmes to raise the skills and knowledge of employees and make them
satisfied with there jobs (Bedwell, Fiore and Salas, 2014). A program which is organized by
company in order to develop knowledge and skills is known as Training whereas development
is an organized activity in which the manpower of the company learn as well as grow.
Here are the differences between training and development
Training Development
Training is process of learning in which
employees to get opportunity to develop
Development is a process of education in
which it is concerned with the overall growth
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knowledge, competencies, skill according to
the requirements of job.
of the employees.
It is short termed goal. It is long termed goal.
Training focus on present condition like
current skill and knowledge.
Development focus on future of the person or
employee's skill and knowledge.
It is job oriented activity. It is career oriented activity.
The main objectives of organizing training is
improved the performance of work of the
employees.
The main objectives to prepare employees for
future challenges (DuBois and et,al., 2015).
P.4.
Continuous learning and professional learning is the key to achieve the objectives and
goals of company. With the help of these learning, company can achieve its desire goals and
objectives as well as sustain its performance of business. Continuous as well as Professional
development amend the skill by gathering new knowledge. It is also very important for the
success of Whirlpool company as competition is very high.
Development of new skills and gaining competitive edge- This is the biggest advantage
of continuous learning as well as professional development that it develop new skill in the
personality of individual or employee which assist in gaining edge of competition. It is fact that
employers or company value only those who strive to keep there skills present with the needs of
workforce.
Increase Retention- In the present era, more and more employees are cutting cost for the
opportunities such as training. By organizing training and development programmes for
employees it increases the retention of employees as they feel that company valued for
employees.
Collaborative Environment- Professional development and continuous learning increases
the collaboration and it creates the environment of team working as well as collaboration.
Employees of different departments assemble at the same platform to get training which also
raise the essence of togetherness (Carmeli, Dutton and Hardin, 2015). They talk, share ideas, ask
questions to each others.
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Improves Efficiency- Nonstop learning and professional development improves the
efficiency of entire staff and it also raises the performance and productivity of company. They
learn along with share the new ideas from each other within company.
LO.3
P.5.
High performance working (HPW) is an approach in order to manage organisation that
aims to affect more effectual employee engagement as well as earnestness to achieve high level
of performance. It helps organisation in boosting the economic competitiveness as well as
growth. Whirlpool company also follows high performance working within organisation in order
to raise the performance and efficiency of employees and to achieve the organisational goals and
objectives. There are many advantages of High-performance working as make the financial
results better, make a better as well as different from other organisation in the market, it makes
the better attitude of employees etc. In addition to this, one of the most common advantage that
is contributed by employee's engagement as well as competitive advantage (Scarbrough,
Panourgias and Nandhakumar, 2015).
It is fact and no one can change It that all companies have same resources, fund,
infrastructure but does not have similar employees. Company can do anything for the betterment
of employees as Whirlpool’s follows high performance working which makes them different
from the employee's of others. In addition to this, in terms of employees engagement High
performance working has the great contribution as it lead to get high level of satisfaction among
employees. Organisations are introducing as well as using high technologies which are also
raised the personal development of employees and they feel worth for the company which
resulted in high engagement of employees. Employees engagement is the strength of the rational
as well as emotional connection with the workplace employee feel and this is fact.
In addition to this, High performance working (HPW) also contributed large to acquire a
great competitive benefit as skill as welln as knowledge is the greatest skill of company as well
as employees. High-performance working can achieve the largest score or margin in the market
by its financial results. If employees are working with more efficiently as well as more
effectively in the company, they will get better position in the market which gains the high
competitive advantages. High performance working is one of the best option for Whirlpool
company to get the best position by effective as well as skilled employees and get incredible
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competitive advantage in the market (Katzenbach and Smith, 2015). Thus, High-performance
working is very crucial for all organisations as well as Whirlpool to improve the efficiency and
performance of company in the market.
LO.4
P.6.
Performance management is very important part of the company. It is very important for
the company in order to evaluate the performance of workers on regular basis so that any
mistakes or deficiencies are solved on time. Evaluation of performance is the backbone of the
company's management. There are some approaches which help company to measure the
performance of employees in effective manner which are as follows-
Comparative Approach- It is the approach that includes ranking of the performance of
employees with respect to that of others in the group. Employees should be ranked on the basis
of the highest to the lowest performer. Whirlpool company is following the same approach to
evaluate the performance of employees as this is the easy and nominal and does not need so
many efforts as well as resources (George and et.al., 2017).
Attribute Approach- This is also one of the most important approach for measuring the
performance of employees within organisation. In this system of measurement, employees are
rated on the basis of setting the parameter like problem solving skills, teamwork,
communication, judgement, creativity as well as innovation. Employees are rated on low,
medium and high. This is also one of the most effective as well as easy approach in order to
measure the performance of employees.
Behavioural Approach- It is the traditional as well as one of the oldest techniques of
measurement. The behaviours attack that consist of series of straight scales of various magnitude
of the job. The techniques of BARS and BOS are used for the measurement of performance in
approaches of behaviour. There are maximum 5 to 10 straight scales as well as these are bases on
factor which is known as anchors. In the current world, Whirlpool company has stop using these
techniques as they think that these are not giving appropriate answer.
Quality Approach- It is another approach of evaluating the performance of employees by
focusing on quality of work because this approach has its full fledge focus on improving the
level of customer satisfaction (Performance Management Approach, 2017). Both the factors of
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person and system are considered in this approach. With the help of this approach, company can
asses both system and employees, it also helping to solve the issues of team work.
Result Approach- it is the approach is straight and simple approach where company rates
employees on the basis of employees performance results (Kislov and et.al., 2014). This
technique focus on financial, customers, internal & operation as well as learning & growth.
CONCLUSION
The above report, it was summarized that team working is the most vital part of
organisation. It promotes an atmosphere that fosters friendship and loyalty. This report also
ascertain suitable as well as professional knowledge along with skills or behaviours that are
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Illustration 1: Performance Management Approach
(Source: Performance Management Approach, 2017)