HR Practices: Developing Individuals, Teams, and Organizations at ASDA

This report examines the crucial role of individual and team behavior within organizations, using ASDA Stores Limited as a case study. It explores the essential knowledge, skills, and behaviors required of HR professionals, including a personal skills audit for an employee and a professional development plan for an HR manager. The report also differentiates between organizational and individual learning, emphasizing the need for continuous learning and professional development. Furthermore, it analyzes the contribution of high-performance working to employee engagement and examines various approaches to performance management. The report highlights the importance of ethical behavior, effective training, and data management in enhancing employee performance and organizational competitiveness. It provides an overview of the current challenges and opportunities within ASDA, and proposes strategies for improvement. The report also outlines the differences between individual and organizational learning, focusing on training and development programs.

DEVELOPING
INDIVIDUAL, TEAMS AND
ORGANISATION

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................2
Knowledge, Skills and Behaviour required by HR professional for ASDA...............................2
(b)Personal audit skill for employee ..........................................................................................3
(c)Professional development plan for Jane Cambridge as H.R manager....................................4
Computer based and e-learning training, coaching and lectures.................................................4
P3 differences between organisational and individual learning; training and development.......6
P4 Need for continuous learning and professional development................................................8
P5 contribution of high performance working in employee engagement..................................8
P6 different approaches of performance management .............................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Team and individual behaviour play significant role in organisation. Companies always
ensure that their employee be positive and feel motivate din business unit. Present study is based
on ASDA store limited, it is the leading retail firm that operates its business across the world.
Entity offers high quality goods and services to its consumers as per their requirements. Current
assignment will demonstrate knowledge, skills require in HR officer in the company.
Furthermore, personal skill audit will be conducted in order to identify development needs in
person. Report will explain contribution of high performance working to employee engagement
and competitive advantage. In addition, different approaches of measuring performance will be
evaluated and effectiveness of these approaches will be explained.
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LO 1
Knowledge, Skills and Behaviour required by HR professional for ASDA
Human Resource is a responsible role in ASDA to recruit employees according to the
organization's requirement, developing and implementing policies on organizational issues,
maximize employees performance, etc. for doing this effectively some skills and knowledge
have to be in HR.
Knowledge required by HR professionals:
 HR professionals should have knowledge about the policies and procedures of ASDA.
They must have understanding of what is the requirement of the company. Knowledge
about policies of the organization helps in to take decisions within the policy outline and
implement them correctly.
 HR officer of ASDA should have knowledge about organizations job requirement in
every department, thus they can analyse work and prepare job profile and description.
And identify the number and type of employees the organization will required.
 HR must have knowledge about companies law(Salas and et.al., 2017)
 Also they have a brief knowledge about compensation and benefits, by which they can
ensure that the compensation and benefits are fair and consistent.
 They should have understanding and knowledge of how to maintain employees records
and manage their payroll
Skills required by HR professionals:
 An Human Resource professional of ASDA have skills of dealing with organizational
issues such as safety issues and must have skill of taking decisions in the conflict
environment.
 They must have skill of motivating and directing employees according to their
requirement and selecting right individual match for the job.
 They should have skill of managing financial resources and material resources.
 HR professionals must have skill of time management and self discipline.
 They should have skill of “think out of box”, as they can analyse the strength and
weakness of the alternative solution taken in the critical situation, and select best out of
all.(Endres and Chowdhury, 2019)
 HR officer of ASDA must have leadership skill.
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Behaviour required by HR professionals:
HR officer of company must behave positive with other employees. Individual must treat
all people equal and have to make them feel valued. Individual must speak clear and their
attitude towards company must be ethical. Dressing behaviour of person needs to be appropriate
that looks professional and nice. HR officer of ASDA is required to follow ethical guidelines and
have to work under ethical guidelines. This behaviour of person motivates others to keep
correct attitude and behave nice with other peer group members.(Garbers and Konradt, 2014)
(b)Personal audit skill for employee
Jane Cambridge clearly define skill, knowledge and behavioural skill required to work
with Asda Stores Ltd. H.R find. As a human resource manager role Jane Cambridge conduct
personal audit skill for marketing department employees. HR finds some strength and weakness
in marketing employee which is given below-
Strength-
Jane Cambridge identifies strong points of marketing employee which he can be use to
counter the weakness of employee. These strengths comprise good marketing knowledge and
experience, nice interpersonal skill, marvellous Creativity and imagination quality, stupendous
Interpersonal skills and Influencer abilities, Exceptional communication skills. Marketing
employee is also best in his traditional marketing role organising events, promotional activities,
conduct market research etc. employee also have end-to-end customer experience, market
adaptability and strong observation regarding customer demand and preference(Takai and
Esterman, 2017)
weakness-
All conventional marketing skill requirement seems sound but marketing roles in
organisation has been changed with time. Marketing employees of Asda Stores Ltd are weak in
computer literacy, data management and presentation skills. Working in a team is very big
problem for the employees because of poor leadership quality, networking ability and empathy
skill. Poor team spirit make marketing effort weaken because of time wastage in decision making
and in conflict resolutions. Higher authorities also find problem in knowing getting sales report
on time. Marketing employees are not able to present their idea in front of higher authorities
because of poor knowledge of poor data base management and excel knowledge. Apart from
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these lack of motivation, self managed learning affects the Asda Stores Ltd. Marketing teams
performance and organisation learning.(Crozier and et.al., 2015)
Opportunities
Asda Stores Ltd marketing employees have so many opportunities which demands
transform their weakness into strength. These opportunities are global presence of organisation,
niche marketing, high carrier growth opportunities in company.
Threat-
Marketing team's lower technical skill can hamper its marketing efforts on internet and
customer satisfaction efforts. Poor reporting can become problem for accurate demand forecast
which eventually resulted as not meet the customer demand on time.
(c)Professional development plan for Jane Cambridge as H.R manager
Skills to be
improved
Current
proficiency
Target
proficiency
Mitigating
strategy
time
To improve
Presentation
skills
Currently
marketing
employee are
not able to
present their
idea to various
stakeholder in
attractive and
understandabl
e manner
Target of H.R
manager to
enhance the
creativity and
technical skill
which help
employee to
present their
data.
Computer
based
and e-
learning
training,
coaching
and
lectures
1 month
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To Improve
interpersonal
relation
skills
Marketing
team have
poor
interpersonal
relation skill
like poor
understanding,
lack of care
and tolerance
which crate
unnecessary
conflict
frequently
Target is to
improve
personality
and behaviour
and
understanding
level of
employee.
Role playing
activities,
management
games,
instructor-led
classroom
training,
Video training
,training
through
seminars,
conferences
and e-learning
platforms
To improve
Poor
leadership
quality
Employee
have lack of
leadership
quality like
empathic
listening,
guidance and
support.
Enhance
integrity,
work
accountability,
mutual
understanding
, respect faith
and
small group
discussions,
guidance from
seniors,
seminars and
cofrences.
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collaboration
skills with
other
employees
Correct
Bad data
management
practice
Marketing
team current
very bad in
data
management
as team do not
have organised
and Data
Integrity
Target is to
improve data
management,
analysing but
managing
accounts and
files. Also
enhance
Database
Design and
Planning of
team.
Short term
data
management
courses, ad-
hoc on job
training,
offline and
online classes
of excel and
other data
management
software.
(Chaudhuri,
Paichayontviji
t and So,
2015)
P3 differences between organisational and individual learning; training and development.
Individual learning and organisation learning are complimentary to each other because in
organisation learning Asda Stores Ltd's learn form its individual employee and group where an
individual get training and development support form organisation to satisfy learning need.
Organisation must obtain employee learning because it not only helps in increase the morale and
motivation but it also helps organisation to stay competitive because when an organisation learn
from its employee, it is able to give the best training and development programme to its
employee.(Johansson, Nyström and Dahlheim–Englund, 2017)
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Individual learning Organisational learning
In this learning an individual learn from his
day to day work experience, observation,
knowledge, interest. For store manager of
Asda Stores Ltd's learn new method to delight
the customer on the basis of watching customer
behaviour daily.
It an improvement learning process adopted by
an organisation in which it tries to retain and
create knowledge on the basis of receive
experience and information from its external
environment and individual learning, Group
learning, Inter organizational learning
Individual learning is outcome of self
motivation improvement desire and self
managed learning.
Organisation learning is outcome of individual
learning. For instance Asda Stores Ltd's store
manager share its observation that customer
are facing problem of long payment queue. So
organisation implement self checkout facility
in store.
Goal of individual learning is self growth
orientation.
Organisation learning goal is to improve
organisation function and stay competitive in
industry.
Individual learning give idea to individual
about his learning need, accordingly manager
opts the learning sources according to his
capability and requirement like individual can
choose online or offline class or by attending
conference and seminars.
Training
Training are given for enhance the employee
skill and knowledge for specific job role.
Training is outcome of technical learning need
of individual, Which is a narrow aspect of
growth. It wants immediate improvement. It
can be given to supervisor and labours.
Organisation learning help Asda Stores Ltd's
to get the training and development need of
employees based upon employee's shared
experiences and observations.
Development
Development is effort to improve behaviour
skill, growth requirements of individual and
organisation
Development need is outcome of behaviour
issue and problem. It focuses on overall
development, which is broader than training
objectives. Development want long term
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improvement.(Salas and et.al., 2017)
P4 Need for continuous learning and professional development
Continuous learning is help to stay completive and sustain the quality of product and
service offer by Asda Stores Ltd's. When employee get proper training and development
programme as per their learning need they feel motivate and valued. Learning help organisation
attitude help in generate new idea, learn new technology, Which eventually help in improving
productivity,.it's also boost the confidence of organisation and employee when they find
themselves competence for industry, employee's engagement and participation in external
activities also increases. Continuous learning help in implement innovation which help in Asda
Stores Ltd's get high customer loyalty and brand image by implementing various innovation and
improvement in service. If an organisation not practice self managed continuous learning it can
sustain its market share and quality of service, organisation also face lower productivity, time
waste and resources waste and earn negative outdated image among customer(Takai and
Esterman, 2017)
An organisation who does not promote and make effort for learning also have high
employer turn over ratio and dysfunctional human capital. Lack of organisation learning
demotivate employee to share their experience with leader because they know they will get
nothing out of it. Asda Stores Ltd's has so many strong competitors and high customer switch
possibility, so learning is not optional for it, its a necessity for organisation. Company can face
the issue reading future borrowing because of loosed goodwill and image in market. In this
technological era not a single business can survive without updated knowledge technology and
method for instance if marketing department will not improve its technical skill and computer
literacy than all other department also get effect lack of accurate information on time. Asda
Stores Ltd's must focus on behavioural development programme of employee rather than
technical training only because once attitude of employee is corrected, they will initiate for
learning and improvement process, latter it will benefit the organisation as performance
improvement and organisation learning(Endres and Chowdhury, 2019)
P5 contribution of high performance working in employee engagement
High performance working is physical and non physical set up designed by an
organisation to get high performance at work. High working performance is focused on best
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utilization of organisation resources like money, machine and human capital. Asda Stores Ltd's
periodically review cause of variation in high performance working and it takes corrective action
to eliminate the error as soon as possible. HPW can be achieve by attract and retain right people
on right work for right work. HPW help Asda Stores Ltd's as given below-
 HPW practice involve share vision and mission with employee which help employees to
alien its self management learning with organisation objectives.
 Open commination and transparency can be achieve when leader allow its subordinates to
share their exprience and feeling with them. Leaders get to know motivation and learning
need of individual so that organisation can give customised training and development
programme.
 Clearly defined role and responsibility reduces the confusion and miscommunication
among employee which increase the accountability and speedy decision making with
less human errors. For instance Asda Stores Ltd's provide written job role and
responsibility document to each employee so that employee can not skip by making any
excuse.
 Comfortable work environment enhance the employee's positives vibes. Employee work
more efficiently. This environment comprises favourable and fair policies, suitable
leadership style, motivation practices, growth opportunity, good interpersonal relation
with collogue, grievance redress al framework, performance measure tools and
techniques(Hu and Judge, 2017)
 To get HPW in Asda Stores Ltd's, organisation welcomes the opportunities, it also
readies to adopt the latest technical and other organisation external environment changes.
To adopt the change company provides required training and development of the latest
technology which improve employees performance and morale.
 Asda Stores Ltd's ask for suggestion and feedback to employees for its decision making,
when employee see that company value their opinion and want to work with corporation
they feel emotionally attached with organisation and they go ready to go extra mile by
giving innovative idea for product and process improvement.
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 HPW allow some autonomy to employee for their work, which provide opportunity to
employee to show its capability , creativity in work. Autonomy also help in taking
required decision by employee himself which increase the speed of decision making.
 Asda Stores Ltd's adopt sharing information culture in its business. Employee can access
the required information from anywhere and at any time, which also build strong relation
between organisation and employee(Sabiston and et.al., 2016)
 In HPW Organisation not only value for its employee , even it values for employee's
family too, which provide strength to this relation.
 Asda Stores Ltd's send its employee to various conference and international meeting so
that employee can identifies growth opportunities for them. Employee also feel that
company take care about their growth which benefit the company as low employee turn
over ratio and high employee commitment towards Asda Stores Ltd's
 HPW ensure that employee receive customised motivation and solution of problem for
their problem rather than standard and traditional solution for instance an employee feel
motivated in monetary benefits where other employee feel motivated by recognition and
tough job responsibility, in this case leader customised the motivation and appraisal plan
for individual employee(Crozier and et.al., 2015)
P6 different approaches of performance management
Performance management (PM) is the duty of HR manager. Individual has to measure
overall working performance of its staff members and have to give them furthermore
promotional changes on the bases of their performance in company. ASDA emphases on
promoting the right candidate by measuring their performance closely. There are several
approaches of PM. These are described as below:
Comparative approach
This is the type of method in which higher authorities of ASDA compare overall
working pattern of person by comparing it with other employee. Individual are given ranked on
the bases of their contribution in business unit. The person who received high rank get more
chance of promotion whereas person who has received less grade have to face consequences.
ASDA implements graphic rating scale technique in order to compare performance of
candidates in the organisation. By this manager gets to know work of all people. ASDA ensures
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