Analysis of HR Skills, Development, and Performance: High Town Housing

This report examines the essential skills and behaviors required of HR professionals, focusing on a case study of High Town Housing, a charitable institution. It includes an analysis of critical thinking, communication, leadership, technical knowledge, ethical approaches, time management, and decision-making skills. The report presents a personal skills audit using SWOT analysis, and a professional development plan to identify strengths, weaknesses, opportunities, and threats. It compares individual and organizational learning, and individual and organizational training and development. The report also explores the contribution of High Performance Work (HPW) to employee engagement and competitive advantages, evaluating various performance management approaches.

Management

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1 ................................................................................................................................................1
P1 Appropriate and professional knowledge, skills and behaviour that are required by HR
professional. ...............................................................................................................................1
P2 Skill audit .............................................................................................................................2
LO 2 ................................................................................................................................................5
Difference between organisation and individual learning, training and development ...............5
P4 Continuous learning and professional development to sustainable business performance . .7
LO 3 ................................................................................................................................................8
P5 Contribution of HPW to employees engagement and competitive advantages ....................8
LO 4 ................................................................................................................................................8
P6 Different approaches to performance management ..............................................................8
CONCLUSION .............................................................................................................................10
REFERENCES .............................................................................................................................11

INTRODUCTION
Individual and team development is essential activity and portion of organisational
success. This can aid to development of organisations and its success. It is very important to
develop the skills and knowledge of the individual which will help the individual to work in the
effective way. This study is based on High town housing. It is the charitable institution. Report
will analysis employees knowledge, skills and behaviour required by HR professionals. It will
create personal skills audit and professional development plan to identify the appropriate
knowledge, skills and behaviour. Further more assignment will analysis need of continues
learning and proportional development to drive sustainable business performance. It will also
demonstrate HPW contributes to employees engagement and competitive advantages within
particular situation of company. Also in this report it will evaluate different type of approaches
which will help to work in the effective manner.
SECTION 1
P1 Appropriate and professional knowledge, skills and behaviour that are required by HR
professional.
Critical thinking skills – The first and foremost skills that are required by the HR manager
critical thinking skills in which the HR professionals need to balance complex situation and take
their time to think with a combination, set-in -stone processes and outside the box thinking. It is
very important for the HR to think in a critical situation and it also helps to make effective and
efficient decision. HR professionals need to strategically cultivate an environment in which all
can work together towards the improvement of the business (Buckingham and Goodall, 2015),
Effective Communication- One of the primary role of HR job is to facilitating discussion
between employees and the employers. If the human resource manager can not communicate in
the effective manner then they will not be successful manager. Both oral and written skills are
required to effectively relay information. This skill will help to resolve the conflict between the
employees as in every workplace problem arise that need a diplomatic ear, an eye for assessment
so human resource manager by the help of these skills can solve every problem in the
organisation.
Leadership – the third skill which required in HR is leadership quality. As human resource
manager is the one who directs the employees in the right manner. And also he should influence
1

the employees and motivate them to achieve the desirable goals and objective of the
organisation. Human resource manager should adopt the effective leadership style so that
organisation run in the smooth manner. Leadership skills must be present in the human resource
manager as it build a connection between the employer and the employees.
Technical knowledge- Technical knowledge is required for the HR job as in the big organisation
advance technologies are being use. So it is important to have the proper knowledge about the
technology so that it will help the Hr to use this in the effective manner. And also innovation is
the basic tool which helps the organisation to sustain for the long run. So human resource
manager must be innovative and know to operate the technologies (Christopher, 2016).
Ethical Approach – everyday HR manager must follow ethical challenges related to everything
from managing private employees' information to protecting the image of the organisation . It is
very important for the human resource manager to work in the ethical manner. As sometime
human resource manager present the company. It is to role of the human resource manager to
ensure that the policies and practices are legal compliance and also human resource manger has
proper knowledge about the legal practices so that it will help the organisation to run in the
effective manner. This approach is very important in the organisation as all the legal matter are
deal by human resource manager .
Time Management- if the human resource manager are more organise then it will be higher
chances to stay in the company. It is important to manage the work on time and also motivates
the employees or directs them to work according to time. These skills are very important in the
human resource manager for organising and managing work properly.
Decision making – the last skill is decision making power. The HR manager must have the
ability to take decision in favour of the organisation and it involves the employees so that it will
help to gather innovative ideas and helps to take improve decision in the organisational (Van
Dooren, Bouckaert and Halligan, 2015).
P2 Skill audit
Introduction
This task will include skill audit with the help of the professional development plan. And
will also explain the SWOT analysis.
2

Personal skills audit is an effective way for single person to determine their strengths and
requires developing in healthy environment of High town housing . Personal skills audit is
important in healthy environment.
Strengths Weakness
Communication – I have effective
communication skills which will help to
communicate well to the higher authority and
also with my effective communication skills I
can build a strong relationship with the
customers and also understand the problem. I
can easily solve the problem between the
employees by active listener and finding the
adequate solution of it.
Critical thinker – I can make calmly make
decision in the critical situation by analysis
each and every aspect of the situation. And
also I can react in the positive manner and
motivate other to work and behave in the
positive manner. This will help to achieve the
goals of the organisation.
Technical knowledge – one of my weakness is
that I lack in technical knowledge as I don't
have much knowledge about the technical
aspect which might impact in negative way .
Poor time management ability- the second
weakness is that don't have the ability to
manage the work according to the time as it is
very important to do work on time and also I
cannot balance the work.
Opportunities Threats
Working under pressure – by the help of
critical thinking ability I can have the
opportunity to work under pressure . And
behave in the positive manner. By working in
under pressure this will improve my
personality.
Working with people from new culture- by this
job I will able to work with different people in
the organisation and also learn to respect the
Ineffective management for work balance – the
first threat is ineffective management for work
balance. This threat will be overcome by the
help of effective time management skills . In
this I will learn how to manage the work
according to time (Ansoff and et.al, 2019).
Lack of knowledge – due to my lack of
knowledge about technology it will hinder my
growth and I don't have power to give a tough
3

different culture of people and have the
opportunity to deal with the people in the
positive manner.
competition to others.
Skills auditing can also be done through rating scale like 1 to 5 with the confidence level of an
individual .
Skills Rank with confidence level
Learning to learn Time management 1
Reflective practices 2
Working under pressure 5
Problem solving 4
Communication Written 5
Verbal 3
Listening 2
Visual 2
Presenting skills 3
Professional Development Plan
Professional development plan is made by the manager working with staff member to
determine necessary skills and resources to help career goals of staff and needs of organisation.
My development objective is to be human resource manager of High Town Housing
Importance of professional Development Plan
Professional development plan is most important as it helps to identify the strength and
weakness and also it is made by the manager it required critical evaluation and helps to enhance
the skills.
Skills Activities Resources Time frame Take review
Technical skills My technical
knowledge is very
I will develop
knowledge about
I will develop
technical
I will take review
from my superior
4

weak, by this I
will not able to
give knowledge
to my employees.
Therefore, I am
gaining
knowledge from
attaining training
session
hardware and
software from the
online sources
which will help to
achieve the goals
of the
organisation.
knowledge within
2 months for
achievement of
my career goals
(Ponnuswamy
and Manohar,
2016).
in relation to
develop technical
knowledge , so I
will give training
to employees or
member for
handling technical
issues with the
High Town
Housing .
Time
management
skills
I am unable to
manage my time
for completing
the work
according to time
limit. Therefore, I
will take advice
my superior for
managing the
time which help
to me effective
working in the
workplace.
I will attain the
training session
and learn
different ways for
completing and
managing the
work on time
(Fayol, 2016).
I will develop my
time management
skills within 2
weeks.
I will take
feedback from my
senior who will
guide me properly
for improving my
performance.
Personal skill audit helps me in terms to identify the strength and weakness about my
skills and knowledge. Therefore, I created professional development for improving my skills.
This PDP will help to develop my abilities in High Town Housing.
P 3 Difference between organisation and individual learning, training and development
Comparison between individual learning and organisational learning
5

Criteria Individual learning Organisational learning
Meaning Individual learning means to
acquire knowledge by the help
of study or by instruction of
other or experiences.
Organisation learning is one of
the most complex process than
individual learning.
Purpose The main purpose of
individual leaning is that it
help the individual to identify
the strength and weakness
(Kearney, 2018).
The aim of organisational
learning is to create knowledge
relate to the organisation
culture and also helps to solve
ineffective performance in
High town housing .
Importance It is very important as it helps
to learn innovative things and
also it increases the
productivity of the individual.
It is important to improve
efficiency and enhance the
skills to adjust in uncertain
situations.
Comparison between individual and organisational training and development
Criteria Individual training and
development
Organisational training and
development
Meaning Individual training is to take
into though difference among
learners.
Organising training is essential
to develop skill and knowledge
of people for improving
performance in the High town
housing.
Purpose The main objective of
individual training and
development is to achieve the
individual goals and objective
The main purpose of
organisational training is to
development of productivity
and job satisfaction of
employees within High town
6

housing.
Importance It helps to gain adequate
knowledge
It helps to increase the
productivity and effectiveness
of the organisation.
Learning Cycle theory
It is necessary to set out leaning goals ,training and professional development through the
following learning cycle. For that leader follow Kolb's learning cycle theory for learning and
drive sustainable business performance objectives. Basically there are four stages of learning
cycle such as concrete experience, reflective observation , abstract concept and active
experimentation.
In concrete experience, I have identified the situation to ineffective team working than I
have realised the new ideas and experiences is very essential to solve the existing situation with
High town housing.
In this stage I realise that my understanding is different for solving the situation in the
team within High town housing.
By the help of new thoughts, I will get new experience as compared to exist concept
which will help me to solve the problem in High town housing.
In this stage I will apply my ideas and experience for solving ineffective ream work
within the High town housing . It impact the business performance to the large extent. (Noe and
et.al., 2017).
P4 Continuous learning and professional development to sustainable business performance
It is necessary to implement learning within the organisation. For that team leaders and
the staff and manager use the formal and informal learning across to develop individual ,team
and sets organisational skills.
Formal learning – formal learning is most common in the organisation and happen in structured
and organised environment.
Informal learning – this type of learning is the reaching which is beyond restriction and also
there are no formal structure such as colleges, schools and universities. This learning is based on
7

the everyday life experience such as family, media and other effect in the environment of
learners (Dong and et.al., 2017).
In order to that, utilization of formal learning in the organization which is major to degree
and authorization. For that it is important for continuous learning which will help to improve the
performance of the employees within High town housing.
Continuous learning and professional development
Continuous learning help individual to grow ability to learn and also it helps to enhance
the skills and helps to gain knowledge of individual within the organisation. Powerful learning
skills are needed to successfully adapt to change work.
 Continuous learning is determined through the activities which are carried out regularly
which helps to gain knowledge.
 It also helps to shape the team and also adapt modified environment of High town
housing.
 Staff member and team leader make efforts for improving the performance and also helps
to learn more.
 It also develops the sense of trust and keeps engaged employees in learning new methods
which will help to build their career and achieve their goals.
 It is the also current procedure of improving, maintaining and representing professional
skills within the organization
SECTION 2
P5 Contribution of HPW to employees engagement and competitive advantages
High performance working means the extra ability of the manager to work in the
effective manner and in this environment the employees has greater involvement and greater
responsibility. If there is high performance working then employees' performance will be
increase and also it helps to make effective decision making and also it improves the
performance of the employees. It also helps to improve the decision making and enhance the
skills of the individual. If there is high performance working then the manger can sustain in long
term manner. And also by the help of high performance working it will help to gain competitive
advantages as it will help to increase the sales of the organisation and by this it will give tough
competition to its competitor. Also, it will increase the profit of company as by its high
8

performance it will attract more and more customers and it will sustain for the long term basis. It
will increase the productivity of the company and also it will help to work in the effective and
efficient manner. By the help of high performance working more and more employees will be
engage in the company and hence it will decrease the labour turnover of the company.
High performance is very important in each and every organisation as it helps to increase
the productivity of the company and it include the that it help to increase the feedback of te
company.
P6 Different approaches to performance management
Performance management is the procedure of creating work atmosphere or setting in
which people are allowed to act best of their competencies. It is the full system which is begun
when job is design and ends when the employees leave the organisation. For managing the
performance of the employees or the workers the leaders follow different approaches within the
High town housing. Effective performance approach helps the organisation to work in effective
way (Cloutier and et.al., 2015).
Behavioural Anchored Rating Scales
it is the most effective approach used by the manager of high town housing. In these
approach employees are rate according to items along number scales but it items are instances of
actual behaviour on job instead of general description. This will help to achieve the goals of the
organisation in the effective manner. It will help high town to the large extent.
Quality Approach
The main purpose of this approach to improve the quality of the work and also improve
the performance of the form. This approach aid to develop skills and capabilities of employees in
the workplace. This approach helps to attain both professional and personal goals and objective
of the individual and firm. Staff development manager utilise multiple sources to assess person
and system elements. This will help to achieve the goals of the organisation and help the
business to work in the right direction. This will increase the efficiency of the high town
Comparative Approach
It is one of the most important approach of performance management in which staff
development manager and the team leaders compared the performance between the employees'
by adopting various methods such as ranking, forced distribution and paired comparison. In
ranking method employees are rank from highest to the lowest level within High town housing.
9

In pair comparison method the employees are being compared with each other and in force
distribution, workers are ranked in groups for measuring the performance in the organisation.
This will help to achieve the goals of the organisation .
Result Approach
It is essential approach to performance management in which leaders needs to focused or
managing the objectives which measurable result of job. This approach help to improve the
performance of the employees and also helps to enhance the skills of the workers. This will help
to achieve the desired goals and result of the organisation and it will also run the organisation in
the effective manner and also it helps to improve the performance of the employees and helps to
enhance the skills of the workers.
Collaborative working Approach
In these leader helps the employees by motivating them , developing skills and
competencies as well as improving performance within the High town Housing .Collaborative
working help the worker in relation to increase the productivity and efficiency within the
company (Buckingham and Goodall, 2015).
CONCLUSION
This report has summarised different skills, knowledge and behaviour required by HR
professional such as communication skills, technical knowledge, coordination and so on which
are beneficial for effective performance in the organization. It also concluded that utilise SWOT
analysis for personal skill audit which help to identify the strength and weakness of the
individual and also it creates professional development plan which helps to achieve the goals and
objective of the individual. Further it has discussed the importance of continuous learning and
professional development for implementing Kolb's learning style with in the company. Further
more this report concluded that determine the performance management and its different
approaches like quality , comparative , attributed for managing performance of employees with
the company . These are approaches are very effective and also help to achieve the goals and
raise productivity of employees.
10