HR Report: Whirlpool's Skills, Learning, and Performance Strategies

This report examines the essential skills, knowledge, and behaviors required of HR professionals, including legal and management knowledge, negotiation, communication, and multi-tasking abilities. It presents a personal skill audit and a detailed personal development plan for an HR professional, ou...Read More

Developing Individuals, Teams
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
P1 Present a appropriate skills,knowledge and behaviour required by the HR professional......1
P2 Perform a personal skill audit required to identify the knowledge ,skills and behaviour...3
TASK 2............................................................................................................................................5
P3 Illustrate the difference between organisational learning and individual learning................5
P4 Determine the need of continuous learning and professional development..........................7
TASK 3 ...........................................................................................................................................8
P5 Explain how HPW contributes to employee engagement and competitive advantage..........8
TASK 4............................................................................................................................................9
P6 Examine the different approaches to performance management...........................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Development is the foremost thing which every individual demand in their personal and
professional life. Growth of individual and team is necessary in order to cope with changing
market situation so that business can sustain for longer period of time (Barber,2012). Whirlpool
is the popular name in the manufacturing and marketing of home and kitchen appliances which
get incorporated in 1991. The respective organization traded in washing machine, Air
conditioner , purifier ,microwave and many more electrical appliances.
In this report there is a explanation of various skills and knowledge which human
resource require in order to run business effectively. Along with this it also present a professional
development plan of HR which help them to achieve business objectives. Difference between
individual learning and organizational learning is also discussed here. Furthermore , importance
of HPW is explained in respect to employee engagement and earn competitive advantage. Lastly,
it present various kinds of performance management approaches which can be applied by the
organization in order to evaluate their staff productivity and working.
TASK 1
P1 Present a appropriate skills,knowledge and behavior required by the HR professional.
Human resource is the term used to describe formal system applied for the management
of people within the organization. The main responsibility of HR is to organize the individual in
such a way that they will able to perform their work effectively and efficiently. HR officer have
to perform multiple duties in the organization such as staffing,training employee compensation
and the benefits, and defining work (Bolman and Deal,2017). They also have to perform
administrative duties such as documenting grievances ,termination ,absence and performance
reports. HR should assign the work according to skills of individual so that they can support
business in achieving their objective and improve their productivity. There are various types of
skills and capabilities which human resource person require in the establishment which are
described briefly below :
Knowledge required by HR officer are described below :
Legal knowledge : HR manger need to have general knowledge of the law of the country
so that it can't create problem in the business development. There are many situation in the
business when there is requirement to take immediate decision , HR take legal decisions only if
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they have knowledge. Whirlpool’s implemented all laws and regulation in their organization
regarding law of labor for the protection of their staff as they know government is very strict in
this department. They should follow all the other law other than labor law present in the society
otherwise it will hamper their market reputation.
Management knowledge : There are various problem in the organization which get
solved by the help of management theories and model (Brown and Harvey,2011) . For example
in the case of motivation there are different kind of model are present which can be used in order
to encourage employee for effective working in the premises. HR manager of the enterprise
should know different management principles so it can be used in allocating resources, guide
employees, applying different leadership styles and allot task and make strategies and policies in
accordance to the business objectives.
Skills which HR should possess in his personality are as follows :
Negotiation : HR should have negotiation skills in this personality so that they can
handle the issues between the employee and organization or in two employees. In the case of two
opposing views it is the duty of HR to find the mid way which is satisfactory for both the parties
(Burke and Noumair,2015). Whirlpool’s human resource person should way to resolve the
dispute so that when it happen they solve it on the time without affecting business activity.
Communication : Human resource should know the correct way of communicating with
the people as they are mediator between the staff and organization top most authority. They
would have excellent oral and written skills in them so that they can make their views understand
to the employees in the completion of their task. Whirlpool HR should acquire these skills in
them so that they can provide written information correctly by the email regarding a training
session, conduct exit interview and many more things.
Multi-tasking : HR professional have to perform multiple duties in the organization at a
time. In big enterprise HR work is limited to the appointment and training of the individual. But
in small firm they have to lot of work such as mange the compensation, advertisement of job ,
conducting a interview, plan a training session and listen employee problem and gave solution in
order to get effective performance from the staff. HR should know the skills required by the post
and try to develop it so that it does not affect the working of the organization.
Behavior shown by human resource personal in organization are described briefly below :
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Curious : HR should function proactive rather than reactive which means that HR need
to respond quickly in the timely manner with the change of market (Coghlan and
Brannick,2014). Whirlpool professional need to have curious mindset which allow them to think
ahead of time and set the vision which help business to step in the right direction.
Decisive thinker : HR leader should have ability to analyses the information and data
properly and effectively so that it can help business to reach its desired position. Whirlpool
manager do decisive thinking in their working so that their business does not have to suffer.
P2 Perform a personal skill audit required to identify the knowledge ,skills and behavior.
Personal skills refer to the strength ,weakness ,attributes and the capabilities which
individual contain in his behavior in order to perform various task on the personal or professional
life. Personal skills are the soft skills which are not quantify and measure like computer
programming skill or legal knowledge (Cummings and Worley,2014). Skill audit is a good
method through which individual able to know their merits and demerits which need to develop
to face the external and internal environment. Whirlpool should develop such programs and
schemes which give employee chance to develop himself , to perform work effectively in the
external environment. Below is a description of my strength, weakness ,opportunities and threat
so that further skills can be developed.
Strength
 I have positive attitude due to which
able to turn negative situation in the
opportunity.
 Work commitment help me to create
positive image in the front of
employees.
 Effective understanding and listening
skill which help team to share their
views and problems regarding the
work.
Weakness
 Short tempered and Emotional due to
which unable to make stable decision
in the working.
 Poor communication skills which is
main duty of the HR as they are
mediator between the lower level and
the top level of the organization.
 Lack of data measurement capability
which HR need to do in respect of
calculation of employees leave and
compensation.
 Unable to handle HR software which is
present to solve the problems related to
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working.
Opportunities
 Expansion of skills so that it can build
reputation among the top authorities of
the organisation.
 By improving my knowledge I can
enhance the chance of promotion in the
organisation.
Threats
 Poor knowledge of accounting and
payment recovery can create a chance
of the termination from the job.
 Internal conflicts can also indulge me in
the big problems.
 Increase in labour turnover is the
biggest threat .
Personal development plan : Personal development plan is the action plan based on
awareness, values and goal in relation to the individual career ,education and self improvement.
In basic term it refer to the objective which HR want to achieve in the short ,medium and long
term of their career (Darling-Hammond and McLaughlin,2011). Professional development plan
is the route through which HR able to improve the performance of their team and organization to
which they relate.
Learning
target
Present
proficiency
Target
proficiency
Opportunities Judging
attainment
Time period
Communicatio
n skills
2 5 By connecting
with various
people of the
society and
provide
training to the
new
employees ,
this skill will
Worker
provide the
information to
the HR that
they are able
to get the thing
in a right way
or not.
3 months
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generate.
Decision
making skill
3 5 By taking
small decision
in the internal
and external
environment
which does not
make big
impact on
anyone related
to that.
When the
decision are
giving benefit
to the
organisation
that means
that skill got
developed.
2 months
HR software 4 5 By engaging
into different
classes for
technical
course able to
generate
knowledge
regarding the
execution of
various task.
When able to
make correct
calculation of
employee
salary and
compensation.
2 months
TASK 2
P3 Illustrate the difference between organisational learning and individual learning.
Learning is the first step through which individual able to improve their overall efficiency
(Hitt and et. al., 2011). Whirlpool should provide continuous learning by the help of various
programs and event to their employees so that they perform their responsibility in full of their
capacity. When worker enhance their knowledge and skills than they are able to perform the
operations in a proper manner to achieve business aims. Organization learning is a procedure
under which organisation transfer knowledge and different ideas to the employees to perform the
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task of business effectively. Whereas, individual learning refers to gaining of knowledge which
they gain through their personal acts in the organisation.
Organization learning Individual learning
Organization learning enhances the knowledge
level of whole organization.
Individual learning enhances the knowledge
level individually of each person.
It boost up the whole organization learning
ability.
It boost up personal acts of individual
knowledge.
Organization learning is a broader concept. Individual learning is just the part of
organization learning.
The goal of organization learning is to adjust
under uncertain condition and to increase in
efficiency level of an organization as a whole.
The goal of individual learning is to increase
the efficiency level individually .
It is a bridge between innovation and
creativity.
Individual learning helps in the personal
development of each individual.
It helps in breakdown of communication
barriers.
Individual learning helps in survival at the
external and internal environment.
Need of training and development : By the help of training in the form of organisation
learning and individual learning worker able to improve their skills and knowledge which
support in performing various task for the achievement of desired result. Training and
development is the major part of human resource development, it plays the very important role as
due to the advancements of technology (Huczynski and Buchanan,2010). There are various
essential topics which show the needs of training and development in an organizations :
Reduce learning time : Due to presence of training time get reduce which employee take
during trial and error method of working. Individual take lot of time to perform a task when they
undertake work with the trial and error method and also does not know the correct way of
performing the task. Through the support of training process whirlpool employee able to know
the correct way of performing the task which directly enhance business productivity.
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Technology : In present technology is changing at very fast speed . The organisation
who does not make changes in their product features, business policies and strategies lack behind
from their competitors. At this situation there is a requirement for employee to learn new
techniques so that they can bring innovation and creativity in the working. Due to the changes in
traditional technology training is the most important tool whirlpool can use in order to develop
require skills in their employees. When employees learn new technique than it will automatically
improve and enhance the productivity.
Quality improvement : Customer is attracted to the organisation who is providing
qualitative product to them (Katzenbach and Smith ,2015). To fulfill the customer requirement
related to quality whirlpool should gave effective training to their workers so that they does not
make any mistake at the time of manufacturing and delivering the qualitative product.
P4 Determine the need of continuous learning and professional development.
Continuous learning is an important part of life. It is about expanding your ability by
learning new skills and gaining more knowledge. It is required to adjust oneself as per the life
demands and changing work environments (Marquardt,2011). Continuous learning is directly
linked with ones professional growth. Another term that is used in the organisations is CPD
which simply means continues professional development. It is refereed to the process of maintain
a track and documenting skills, qualities and experience which individual can develop through
the formal or informally way of working. It helps you in keeping yourself updated with the
current market standards. It ensures to enhance one's knowledge and skills that is required to
deliver a specialised service to the client.
There are certain reasons of why it is so important for the company. Some of them are:
Boost Profile- While one is continuous learning, it helps in improving their knowledge
and skills which helps in personal and professional growth which is beneficial for the whirlpool
company. When employees learn new things in the organisation than it help them in performing
their work effectively which directly increase the productivity and performance of the
organisation. This boost of profile help the individual to perform multiple task in the
organisation and support them in achieving the growth.
Sparks New Ideas- Through the help of new skills employees able to find the creative
and innovative way of the problem. When employees of respective organisation learn new things
regarding their working than it generate new idea in them which help in achieving the high
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growth and success. New ideas help the organisation to sustain longer period in the external
environment by making goodwill in the external environment.
Prepare for the unexpected- As in today's time, the standards of working are
continuously changing, which is why it is very important to be adaptive and ready to deal with
any kind of situation. CPD helps in preparing the team for the unexpected thing which can affect
their working. When employees of whirlpool undergone with life long learning than they come
out of their comfort zone and ready for taking challenges of the business.
Changes perspective- It helps in changing one's perspective of seeing things and dealing
with the situation (Nahavandi,2016). It helps in taking out the best of one's qualities and helps
them leading their professional life with more success rates. A well skilled and well trained staff
is always an asset to the company.
Remain Relevant- It is very important to learn more skills and staying up to date with
the market trends and industry changes (Obiwuru and et. al., 2011). So, as to work effectively
among these speedy changes of technology and trends,it is important for the concerned company
to keep its employees well trained. By the help of continuous learning whirlpool and its
employees able to know changes present in the economy which help them to apply in their
working. When organisation apply new prevailing trends in their working than they are able to
create high performance which attract large number of customer.
TASK 3
P5 Explain how HPW contributes to employee engagement and competitive advantage.
High performance work refer to the process which is applied in the working to enhance
the performance and productivity of the employee in order to boost the economic
competitiveness and growth (RaoSavsani and Vakharia,2012) . When employees receive higher
job motivation ,involvement ,commitment, satisfaction then they bring innovation and creativity
in their working. High performance practice is used in the organisation in order to motivate the
weak link of the organisation to perform best of their ability. By the support of this method
whirlpool able to improve their performance and increase the ability of their workers to show the
exceptional result.
Mutual respect : When the employees give respect to every member in the organisation
than they are able to perform work effectively. By the linkage between the employees
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whirlpool’s able to develop high performance practice in their working as the weak workers get
the help of best performer in order to improve their performance. With the help of this respective
organisation improve their performance and productivity and able to engage employees in the
working.
Shared commitment to goals : Organisation can achieve their goals only when every
employee perform best of their capacity. One employee perform good in the team not able to
achieve the overall objective. Team member collectively join their hands towards achieving the
business goal. whirlpool’s set high performance practice in their work so that employee get more
engage in the firm working.
TASK 4
P6 Examine the different approaches to performance management.
Performance management is the process of creating a work environment in which
employees are able to perform best of their ability and capacity. It is a method which is used in
the organization in order to improve the performance of the employees so that business will able
to achieve its desired objectives (Salasand et. al., 2012). For evaluating performance there are
various things which are performed in the organization such as setting expectation for the
employees, evaluate the performance,developing the capacity and rate the working. In every
organization performance is measured on the basis of contribution in the firm success. Whirlpool
can apply this approach in their working fro improving their employee performance which
directly fulfil the organisation objective.
There are various approaches which whirlpool can use in order to evaluate their
performance which is based on organisation structure and the goal.
Comparative approach : It is approach under which individual performance is judged
on the basis of other person belong to same group. In this employee performance is evaluated on
the basis of category which they belong. Whirlpool’s use this approach in order to motivate the
weak performer to work effectively like the good performer. When employee see that their
performance is compared with other than they will get motivated to perform better from them to
move one step forward from high performer. This will help in increasing the productivity and
performance of the organisation.
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Result approach : Under this approach employees performance is measured on the
ground of end result which they generate from performing a task in the organisation. Whirlpool
evaluate their employee performance by using balance score techniques and productivity
measurement and evaluation approach , which help them to calculate the end result (Salas,Rosen
and DiazGranados,2010). The respective organisation can use this method in their working in
order to encourage their employees to perform better so that there is increase in productivity and
performance.
Quality approach : It main aim is to enhance the customer satisfaction by reduce the
errors and making improvisation in the customer service. The concerned company adopt this
method in order to improve their quality of product and services on the basis of which
organisation able to sustain longer period in the external environment. In order to make changes
in the product and service employer can take feedback from their clients and manager so that
qualitative performance can be generated.
Attribute approach : It concentrate on extent which individual have contain certain
attributes. Under this approach employees performance is judge on the basis of their problem
solving skills, innovation ,cooperation and communication (Woodcock,2017). The major demerit
of this approach is that it depends upon the views and prescriptive of the evaluator. Whirlpool
implement this approach in their business when they require some specific skill to perform a
task. The respective organisation can use graphic rating and mixed rating scale to evaluate
performance on the attribute approach.
Behavioural approach : Under this method performance is measured on the basis of
employee reaction related to some particular task. Whirlpool’s can apply this method in their
working when they need accuracy and reliability in context of employee work.
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(Source : Approaches for measuring performance of employees,2018)
For the respective organization quality approach is best in which they consider both
system and the employee responsible for the effective performance. Good is the thing towards
which customer get attracted to the organization. If all the things are excellent such as policies
and marketing strategies can't induce to buy when the product quality is not up to mark.
Organization where employee performance is evaluated time to time on the basis of
established standard able to support organization more effectively in the achievement of their
goals as compare to the employee whose working is not evaluated or monitored by any person.
For example : an organisation how does not analyse their employee performance does not able to
reach its desired result as their staff does not giving their 100% as they think that nobody say
why they don't work with the full capacity. When the worker task is examined than they are able
to know their strength and weakness which help them in the improvement of their productivity
and attainment of business goal.
CONCLUSION
From the above discussion, it is known that development of firm is only possible by the
help of learning, which individual use in order to make different strategy and policies.
Thus ,through the analysis it is determined that there are various skills and knowledge which HR
need in the organization such as legal knowledge,management knowledge and communication.
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Illustration 1: Approaches for measuring performance of employees

Moreover, it present a personal development plan through which HR able to remove their
weakness in performing business task. Along with it also analysed that continuous professional
development is essential for the employee and the organisation to achieve their target.
Furthermore , importance of high performance practice in employee working is also known.
Lastly , description of various performance management approaches which help business to
reach their ultimate aim.
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5 Essential Human Resources Skills.2018.[Online]. Available through
<https://www.villanovau.com/resources/hr/essential-skills-human-resources/
#.W6supC0zab8>
Approaches for measuring performance of employees,2018.[Online]. Available through
<https://www.projectguru.in/publications/approaches-measuring-performance-
employees/>
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