Analyzing HR Skills, Development, and Organizational Performance

This report examines the crucial role of Human Resources in organizational success, focusing on skills, development, and performance management within the context of Bentley. It explores the essential skills and knowledge HR professionals require, including communication, decision-making, and innovation. The report analyzes personal skills audits and develops professional development plans, differentiating between individual and organizational learning and emphasizing the need for continuous learning to drive sustainable business performance. It also investigates how a high-performance workplace (HPW) contributes to employee engagement and competitive advantage, evaluating different approaches to performance management and providing examples of how they foster a high-performance culture. The report covers various aspects of HR practices, providing valuable insights into how organizations can enhance employee capabilities and overall performance.

Developing Individuals, Teams
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Determine appropriate and professional knowledge, skills and behaviours required by HR
professionals...........................................................................................................................3
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role......................3
P3 Analyse the differences between organisational and individual learning, training and
development...........................................................................................................................7
P4 Analyse the need for continuous learning and professional development to drive
sustainable business performance...........................................................................................8
P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation..........................................9
P6 Evaluate different approaches to performance management and demonstrate with specific
examples how they can support high-performance culture and commitment........................9
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
The organisation is having many employees that will help them in improving the
performance. The human resource department is the most important department of the
organisation that will help them in selecting the employees to give the products. The employees
should focus on developing the skills, knowledge and behaviour that is helping the organisation
in increasing performance. The individual and team performance is important for the
organisation and they are helping them in giving the products (Caldeira and Timmins, 2017) The
human resource department in the organisation is helping the employees in individual and team
development. The chosen organisation of the report is Bentley which was founded in 1919 in
UK. Bentley is the organisation which is in manufacturing of luxury cars and they are having
high prices. The report includes professional knowledge, skills and behaviours, personal skills
audit and professional development plan, differences between organisational and individual
learning, training and development, the need for continuous learning and professional
development to drive sustainable business performance, HPW contributes to employee
engagement and different approaches to performance management.
TASK 1
P1 Determine appropriate and professional knowledge, skills and behaviours required by HR
professionals
The human resource department of the organisation is having skills and knowledge that
will help them in increasing the performance. It will help the organisation in selecting the
employees according to the skills. The organisation should have the skills that are helping the
employees in working according to the customers (Staniškienė and Stankevičiūtė, 2018). The
organisation should introduce the proposition for employment and they should have qualified
employees who want to apply. Human Resource Management is the process of selecting,
recruiting, analysing and getting the best fit for the organisation and incorporated methods to
help them understanding the needs of the organisation and employees working in the
organisation.
The HR department of the business firm should be well aware of respective operational
activities being conducted in the business firm. It helps in enhancing productivity of various
efforts being produced by various staffs working in an organisation and promotes effective

growth of the company. Developing professionalism in HR department of the firm helps in
attainment of respective operations tasks of an organisation, ensuring better goodwill of the
company in given marketplace. Various skills, behaviours and knowledge which are required for
HR professionals are as follows:
Communication skills: This skill forms an important skill that needs to be mastered by
various HR professionals working different organisations. If in an organisation there is effective
communication between various departments, it will enhance overall profitability of concerned
business firm and develops effectiveness of business firm which helps in grabbing future goals
and objectives of the workforce (Kryscynski and et. al., 2018). In context to selected
organisation, managers and leaders of the firm hires human resource professionals in the firm,
keeping in mind their effective communicational skills.
Decision making skills: Another skill which is required by human resource professional
working in an organisation, should have effective decision making skills. It helps company to
develop effective plans and strategies for conducting its operational activities and also provides
access to react on any changes occurred in respective business environment of the business firm.
(Azevedo and Shane, 2019) With regards to chosen organisation, human resource professionals
ensure effectiveness in operations of firm by taking quick and quality decisions regarding
various business activities of an organisation.
Innovation: As it is very well known that, innovation being a part of operational
activities of the firm is an essential element which ensures better growth of the workforce. With
light to the fact that various business policies and plans are operated in uncertain and dynamic
business environment, innovating in various operational activities comes in handy for increasing
productivity of various firms. In relation to selected workforce, by innovating various operational
activity helps in better development of firm and develops potential skill in an organisation to
fight with its competitors.
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role

Personal skill Audit
A skill audit is a written document which depicts all skill or abilities that an individual
carries and it is also an extension of advancement of those skills. With addition to that, it also
depicts various skills and knowledge required by an individual for future personality as well as
professional development. The professional or personal skill audit for the job role of HR
executive are as follows:
Skills Current Performance Target Performance Resource required
Administration 7 9 Development of
business plans, action
plan etc.
Communication 9 10 Journals, Books,
Dictionary etc.
Creativity 6 8 Practicing
management systems,
developing plans and
strategies manually.
Leadership 8 10 Understanding of
leadership
approaches,
conducting seminars
and webinars.
Professional Development Plan
It can be defined as a development plan which is formulated by individual in order to
attain success in goals and objectives in their respective lives. It dedicates its advantages towards
analysing and also enhancing competitiveness of an individual regarding performing up of
various allotted tasks to them. It enhances their productivity and also develop core strengths and
professional skills of an employee working in an organisation and provides them with sense of
recognition in respective business firm. It helps in attainment of sustainable approach towards

various pre decided goals and objectives of a firm and also promotes better productivity of
overall company's performance by bringing in innovate techniques in various operational
activities of the company.
What do I want to
learn?
What do I have to
do?
What support and
resources will I
be needing?
How will I
measure my
success?
Target data for
review?
Communication
skills
I have to develop
my
communication
skill, as it acts
like a bridge
between
conveying of
innovate ideas
and strategies
which will be
helpful for better
and innovative
development of
an organisation.
In order to
develop this skill,
I have to
communicate
with various
range of people.
With an important
note to myself,
that being a good
listener is also a
part of developing
effective
communication. I
will also focus on
effective listening
rather than only
speaking.
I will collect
timely feedback
from various HR
professional
working in an
organisation and
will work on
respective
feedback being
collected by
them.
29/03/21
Leadership The skill of
leadership will
help in bringing
in effective
productivity of
various
operational
In order to
develop this skill,
I have to guide
various
subordinates
working in the
workforce and
The amount of
success achieved
in developing this
skill in myself,
can be measured
thorough
analysing the end
16/05/21

activity being
produced in a
business firm.
This skill
provides a better
vision for
achievement of
organisational
goals and
objectives,
ensuring
sustainability
approach
followed up by
management of
an organisation.
also helps them
towards
completion of
their respective
job tasks assigned
to them.
result of various
task performed by
staffs of an
organisation.

P3 Analyse the differences between organisational and individual learning, training and
development
Individual Learning
Individual learning refers to enhancing up of various skills and performances of
respective individuals working in an organisation. It helps in conduction of various assigned job
tasks in effective manner of various individuals working in an organisation. It helps in boosting
up of individual performances of various staffs working in the workforce and enhance firm's
ability to innovate in various operational activities. In context to selected firm, managers and
leaders of the workforce dedicate their efforts in providing individual learning to various staffs
working in the working structure (Gunawan, Aungsuroch and Fisher, 2018). Higher authorities
of concerned firm provide trending knowledge about market customer demands and needs,
which helps in bringing in innovation to various operational activities of the firm and also
enhances firm’s capability to produce uniqueness in various products and services being offered
by company to their customers.
Organisational Learning
Organisational learning could be classified as mechanism of learning in which various
information is communicated throughout in an organisation. In this section, various efforts are
being made in establishment of effective communication between respective departments of the
business firm. This helps in producing healthy working environment in the operational firm and
also avoids any grudges that cause loophole towards attainment of desired business goals as well
as objectives. In regards to selected organisation, managers and leaders of the firm ensures
efficiency in its operational working by communicating important data and information between
various departments of the firm (Allen and et. al., 2019). In order to regulate organisational
learning, the entire organisation need to learn about various potential changes and need to adapt
to the same so as to enhance the potency of the organisation learning in an organisation.
Training and Development
With light to the fact that, various job profiles in different business organisation demands
for skill set and knowledge in respective fields. Therefore, in order to produce effectiveness in
working structure of a business firm and to produce quality products and services in production
department of the firm, establishment of training and development is necessary. In regards to
selected firm, managers establish various training and development programs which helps in

enhancing productivity of the firm by attaining professionalism of work in an organisation
(McCormac and et. al., 2017). It helps in avoiding up of wastage of valuable resources of the
business firm and forms a bridge between efforts produced by various individuals working in an
organisation and company's success in its pre decided goals and objectives.
P4 Analyse the need for continuous learning and professional development to drive sustainable
business performance
Continuous learning is also sometimes referred to as constant learning; it tells about
ability to gather information from various sources of information being available to an
individual. It helps in developing effectiveness of an individual and enables an individual to
develop new skills and expertise in the subject matter. In organisational context, it is a necessary
part for ensuring success in various goals and objectives of an organisation. It enables various
individuals working in an organisation to work outside their comfort zones or develop expertise
in particular field of knowledge (Buckley and Doyle, 2017). Therefore, it enables firm to bring in
professionalism of work and also drives organisation towards its attainment of respective goals
ensuring sustainability in an organisation.
Professional development refers to all the training, education and certification that an
employee needs to succeed in their respective career. It is very well known that various job
profiles have different skill requirements. Therefore, in order to develop efficiency in an
organisational structure, managers and leaders of the firm dedicate various training and
development programs. Establishment of training and development programs helps in boosting
up of firm's productivity and drive organisation towards effective attainment of its objectives in
given marketplace of the business firm.
Professional development and continuous learning both are an important factor which
dives firm towards achievement of its objectives and goals ensuring effective utilisation of
company's valuable resources. In context to Bentley, managers of the firm by establishing
training and development programs ensures quality of work being produced in operational firm.
It provides up to date trending training programs to their employee which helps in conduction of
various operational activities of the firm with extraction of maximum output with investment of
minimum resources of the firm.

P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation
High performance working is very common practise which is being carried out by
various HR departments of organisations around the world. It is an inclusion of various HR
practises such as recruitment, job training, development, advanced software application and
performance appraisal mechanism, etc.
There are various advantages for using high performance working tool in an organisation,
managers and leaders of selected firm are able to implement effective plans and strategies in an
organisation effectively (Caldera, Desha and Dawes, 2019). With addition to that, operational
department of selected firm i.e. Bentley is able to formulate innovat9ive plans and policies which
helps in building uniqueness of various products and services being offered by the company in
its given marketplace. Various advantages of using this mechanism are as follows:
 Bentley is an organisation which conducts its operational activities throughout in
international marketplace. Therefore, it becomes important for management of respective
business firm to conducts its various operational activities, ensuring effectiveness of
efforts being produced by various staffs working in the workforce. HPW proves to be an
important tool for ensuring quality of operational activities being produced in a business
firm.
 HPW mechanism helps selected firm for enhancing overall productivity of the business
firm. In the process, efficiency of various employees working in an organisation is being
focused on and by avoiding unnecessary wastage of valuable resources of workforce, it
given better opportunities for business firm to establish, wide spread brand loyalty of
various products and services being offered by the workforce.
 HRW promotes effective communication between various departments of the business
firm. As by following up of various principles and policies of HRW, managers and
leaders of chosen firm are able to implement effective communication in working
structure of an organisation.
P6 Evaluate different approaches to performance management and demonstrate with specific
examples how they can support high-performance culture and commitment
Performance management is a tool which is used by management of various business
firm for ensuring quality of production activities being produced in a business firm. It’s one and

only goal is to enhance performance of various employees, working in an organisation. This tool
helps management to boost up various individual performances being produced in a business
firm with an aim to increase overall productivity of the business firm (Quinn and et. al., 2020).
With regards to chosen organisation i.e. Bentley, operational management department dedicate a
separate department called performance management department in order to ensure better quality
of various products and services being produced in working structure of the workforce.
As the business firm has to deal with changing demands of various individual customers
and also regulate company's respective policies in uncertain business environment. With the fact
of dynamic business environment, various managers and leaders of the business firm, ensures
optimum utilisation of valuable resources and in the process being also ensures better
productivity of the firm by adopting various innovative approaches for conducting operational
activities of the company. Various approaches adopted by performance management department
of the business firm are as follows:
Collaboration: In this approach, operational working of chosen firm is based on a fact
that perusing any given objective or task, ensures better productivity of efforts when done as a
team. It helps in attaining through professionalism of work, avoids wastage of firm's valuable
resources and also ensures effectiveness of the concerned company. Higher authorities of
selected firm undertakes various goals and objectives, by diving work in respective teams of an
organisation.
Performance Planning: It refers to a process wherein, strategies are being build on a
note of achievement of various goals and objectives of the workforce. In context to chosen
company, firm's current CEO, Adrain Hallmark, develops strategic plans for achievement of pre
decided goals and objectives of the workforce. Various departments in operational firm are
shortlisted by their respective job tasks. Concerned authorities of Bentley, ensures better
development of business firm by following fixed steps for formulation of effective performance
planning in an organisational structure.
 Performance planning
 Performance monitoring
 Development plans
 Performance rating
 Rewards and feedback

Technology: In modern business world, role of using technologies by a business firm has
boosted up. Moreover, with light to the fact that, various smart heads in business world and
entrepreneurs thinks that technology is the future for success of various business organisation.
Various business firms are moving their operational activities towards digitalisation. In relation
to chosen company, various operational activities are operated with usage of various technical
means, which helps company to deliver its products and services ensuring better utilisation of its
valuable resources.
Employee self-assessment: Management of respective company dedicate efforts on
providing enough motivation to various employees working in the workforce. It helps in
boosting up of their individual performances and also creates healthy working environment in
the working structure of the business firm(Van Waeyenberg, Peccei and Decramer). It ensures
effective operational working of an organisation avoiding any sort of wastage of valuable
resources of the business firm.