Analysis of HR Skills, Development, and Performance in Organizations

This report examines the crucial aspects of human resource management, focusing on the skills, knowledge, and behaviors required by HR professionals. It begins with an analysis of the skills needed, including management, computer proficiency, leadership, teamwork, and communication, alongside the importance of self-motivation and problem-solving. A personal skill audit and development plan are presented, illustrating the process of self-assessment and the creation of strategies for improvement. The report then contrasts organizational and individual learning, training, and development, emphasizing the need for continuous professional development. It further explores how high-performance work practices contribute to employee engagement and competitive advantage. Finally, it discusses various approaches to performance management that support a high-performance culture and commitment within organizations. The report utilizes a case study approach, referencing Apple incorporation to illustrate real-world applications of the concepts discussed.

Developing Individuals,
Teams and
Organisations

Contents
INTRODUCTION...........................................................................................................................3
SCENARIO 1..................................................................................................................................3
TASK 1............................................................................................................................................3
P1. Knowledge, skills and behaviour required by HR professionals..........................................3
P2. Personal skill audit for developing a professional development plan...................................5
SCENARIO 2................................................................................................................................10
Introduction to organisation.......................................................................................................10
TASK 2..........................................................................................................................................10
P3. Difference between organisational and individual learning, training & development........10
P4. Need for continuous learning and professional development.............................................12
TASK 3..........................................................................................................................................14
P5 State how HPW contribute to employee engagement and competitive advantage..............14
TASK 4..........................................................................................................................................16
P6. Different approaches to performance management that support high performance culture
and commitment........................................................................................................................16
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19

INTRODUCTION
Individual development within an organisation is most crucial factor as it support in
achieving higher productivity and competitive edge at marketplace. It put emphasis toward
enhancing the skills and capability of employees by providing them regular training and
providing direction to them (Alred, 2014). The current report is based on Apple incorporation
which is a multinational brand which offer variety of products like online services, consumer
electronics and computer software and is headquartered in California. This report includes the
information regarding several skills, behaviour and knowledge required by HR professional
along with their skill audit and professional development plan. It also elaborate about difference
between organisation & individual and training & development along with continuous learning
& professional development. It further explains about the contribution of HPW to employees
engagement and approaches of performance management.
SCENARIO 1
TASK 1
P1. Knowledge, skills and behaviour required by HR professionals
Human resources management is defined as the formal systems which consists of set of
activities to be performed by the HR managers for managing the personnel as well as other
resources of organisation in a direction to achieve desired goals and objectives (Bolman, and
Deal, 2017). The Apple Plc facing several issues that are related with employees which are
crucial to operate business practices. Hence in order to overcome with theses issues proper
management of employees is crucial. But to maintain human resources in most productive
manner following skills, knowledge and capabilities are required within HR manager which is
mentioned below:
Knowledge:-
 Management:- It is crucial for HR manager to ensure that all the activities within
organisation must be perform in effective manner to achieve desired outcome. Therefore,
it is crucial for the HR manager of Apple Plc to have a thorough understanding of several
management principles and tactics so that all the task can be performed in most
productive and timely manner.

 Computer:- In order to formulate effective strategies and ensure proper execution of
operations it is crucial for a HR manager to have a thorough understanding of computer
and information technology (Choiand and Ruona, 2011). Being a global brand the HR
manager have to maintain the information and confidential data for formulating strategic
decisions and communicating effectively using appropriate media to other located
branches at different geographical locations.
Skills:-
 Leadership Skill:- The HR manager must have leadership skills in order to guide and
direct the human resource of the organisation in effective manner. Leadership skills
support the HR manager of Apple Plc in directing the efforts of its employees toward the
accomplishment of organisational goals and objectives.
 Team Work:- The HR manager must have the capability to manage and work within a
team in effective manner (Earley and Porritt, 2014). The HR manager of Apple Plc must
have the capability to work as a team players so that proper coordination can be
maintained among the employees.
 Communication:- The communicational skills are must within a HR manager as they are
responsible for maintain positive relationship among employees at workplace. The HR
manager of Apple Plc must have good communication skill which support them in
maintain positive relationship with its employees and influence them effectively in
brining changes to organisation.
Behaviour
 Self-motivated:- HR manager must be self-motivated in term of its operations so that
appropriate strategies and action plan can be formulated toward the success of
organisation. When the HR manager of Apple Plc have the feeling of self-motivation then
they become able to motivate their employees to work in a particular direction toward the
accomplishment of organisational goals and objectives.
 Problem Solving:- The HR manager must have the capability to critically evaluating the
issues within the organisation and provide appropriate solution to the present problem.
Apple Plc is an international brand which maintains a diversified workforce and hence
several conflicts or issues arises among them due to different in cultural background.

Hence in order resolve or maintain a positive environment it is crucial for HR manager of
Apple Plc to solve those problem in effective manner and be able to achieve objectives.
P2. Personal skill audit for developing a professional development plan
Sales Assistant manager plays a significant in ensuring the accomplishment of targeted
sales as well as profitability of the company by providing the adequate guidance to the sales team
regarding the manner in which they have to perform operations for generating sale (Eaton,
Robertsand and Turner, 2015). Being a retail brand that offer menswear clothing international it
is crucial to ensure the sales practices in effective manner so that a positive image can be
developed in front of customers that contribute toward increasing future sales. This is so because
the sale person are the one who directly communicate with the customers and are responsible for
accelerating a positive image or forming up a perception of particular person. Being an Assistant
manager of Menswear International Gallery I have to handle a sales team and also responsible
for directing them toward the plan and formulating strategies as per the changes get anticipated
in external environment which support in achieving competitive edge. But in order to have
continuous development of skills and capability it is crucial for the Assistant manager to firstly
evaluate the development requirement by perform personal audit and formulating activities to be
performed to overcome weaknesses.
Personal skill audit:- It is a process of recording and analysing the skills of an individual
to determine strength and weaknesses that a particular individual have which need to be
consider for continuous development. Below given table shows the personal skill audit for the
assistant manager of Menswear International Gallery
Skills Personal Audit Questionnaire 1 2 3 4 5
Management Good to manage the time effectively *
Good to complete all the task in time *
Computer Good to use all the Microsoft Office *
Good to use Microsoft Windows *
Good to use Search Engine *
Communication Good verbal communication *

Good written communication *
Good non-verbal communication *
Good to present in front of people *
Leadership
Good in coming up with creative ideas and
suggestions
*
Good in making people follow me *
Good in inspiring people *
Teamwork Good to get along with other people *
Good in give and receive ideas *
Good in participate during teamwork *
Problem Solving Good in coming up with solutions for the problem *
Good in handle situation *
Self-motivate Positive and Open-Minded *
Good in taking initiative *

Cheerful and helpful *
Guidance:
1- Bad | 2- Not Bad | 3 – Average | 4 – Good | 5- Excellent
The above given table represent about my skill audit where I have asked my colleagues to
rate my skills and capability on the scale of 5 so that I would be able to determine my strength
and weaknesses. Following table represent my SWOT analysis which I have performed as per
my skill audit,
Strength Weaknesses
 I am quite good at managing time and
performing tasks on timely manner.
 My written communication is good as I
write mails to my subordinates
regarding their roles and
responsibilities.
 I am good at managing team, providing
better ideas and work effectively within
group.
 My verbal communication is not much
good and find difficulty in being more
presentable in front of people.
 My leadership skills are average as I am
good in making people inspire and let
them follow me but not able to provide
creative ideas.
 My computer skills are also not good as
I don't have proper understanding of
operating Microsoft Office.
Opportunity Threat
 My self motivating capability is very
good which is opportunity for me as I
become able to perform complex task
much effectively by remaining positive
to myself.
 I am good at team work which may
brings opportunity to me for handling
large projects.
 As my computer skills are weak so it
may affect my quality of work by
increasing the number of error.
 Ineffective verbal communication may
become threat to my operations
efficiency as in proper conveying of
message may affect the work of other
employees that leads to increase in

chances of inefficiency at work.
For overcoming these weakness I have decided to produce a personal development plan
which help in formulating strategies to develop the skills and capabilities further.
Personal development plan
Area of
development
Date I will
Have this
completed by:
I will achieve
this:
What's
happening
now?
How will I
know I've
been
successful?
Progress
Computer 15-12-2019 to
30-1-2020
In order to
improve my
knowledge
regarding
Microsoft
Office and
Window I
have decided
to take online
classes and
reading books.
While reading
book I came to
know that it is
quite easier
and I stated
implementing
it in my work.
The success of
these efforts
will be
determined by
my colleagues
and seniors
through my
performance.
With the help
of this I
become able to
formulate
progress and
employees
performance
report in
effective
manner using
computer.
Communicatio
n
12-12-2019 to
12-1-2020
For improving
my verbal
communicatio
n I have
decided to
attained
seminars and
take
participation
By attending
seminars I
have learnt
several tricks
and tactics to
improve my
interaction
with people.
The success of
these efforts
will be
determined
through the
meeting which
I attend and
level of clarity
in delivering
By improving
this I become
able to deliver
my
presentation as
well as crucial
information to
employees in
more effective

in debates. my ideas. manner that
brings positive
outcome.
Leadership 19-12-2019 to
30-1-2020
For improving
my leadership
skills I have
decided to
take guidance
from my
seniors.
Through
taking
guidance I
become able
to create
several ideas
for dealing
with particular
issues
This success
of mine will
be determined
through the
performance
of my team
members.
By improving
this I become
able to direct
the employees
effort in right
direction for
achieving the
outcome.
Reflective Statement
Name Description
Reflect on why you selected that
particular job role
I have selected sales assistant manager job
as I am good at team work and making
people inspire to work in particular
direction.
Reflect on what is the most challenging
part of job role
The most challenging part of the job is to
manage the conflicts arises among
employees while implementing changes in
current plans.
Reflect on what you have found to be
challenging to achieve based on your
Personal Skills Audit
The most challenging task which I found in
personal skill audit is to improve
communication skills as it is related with
one's nature and it is not possible to
improve it in few days.
Reflect on your journey you undertook to
address your developmental needs and
how you resolved them
I aspire to become a Marketing manager in
future but for getting this position it is
crucial to have certain skill. Hence for this I

firstly determine my strength and
weaknesses using Skill audit that are rated
by my colleagues. Afterwards I formulated a
personal development plan by setting up
activities to be performed to overcome those
weaknesses and I become able to overcome
them too.
Reflect on your communication with
your mentor and the challenges you faced
in the process
In order to improve my skills I
communicated to my mentor regarding my
weaknesses that I have and want to improve.
Over this they guided me about the set of
activities I can perform to improve this.
Reflect on the value you have gained
from the beginning of the Semester
From the beginning of semester I become
able to understand the skills and capability
that are required for a particular profession
which support me in developing PDP plan
through which my skills and capabilities get
improved which support me in performing
well throughout the semester.
Reflect on the actions you would take
differently in order to overcome
challenges you faced so far
I found several difficulties in improving my
skills and in order to overcome them I
decided to take guidance from m,y mentors
and started improving it as per their ideas
which supported me up to great extend.
SCENARIO 2
Introduction to organisation
Apple Inc. is a multinational organisation which operates its business or offer its product
or services throughout the world. It deals in offering product that are related with consumer
electronics, online services and computer software and is consider among big four Tech
company (Ellisand and Bach, 2015). The Apple perform well in marketplace but there are
certain player in technology sector where they copy the product offered by Apple and sell it at
lowest prices. Hence in order to maintain the customer base and its value in marketplace it is
crucial for Apple Inc. to regularly innovative product or services as per changing demand and
technological advancement within the marketplace.

TASK 2
P3. Difference between organisational and individual learning, training & development
In order to operate business activities effectively and create a competent workforce, it is
crucial for Apple Inc. to organise several programs so that individual as well as organisational
learning can be promoted in regular basis. The basic learning aspects for this are mentioned
below:
Learning:- It is defined as the process of gaining and developing the current skills,
behaviour and knowledge of employees either by practising or experiencing some situations
(Goffee and Scase, 2015). In order to enhancing the quality of operations and accomplishment of
objectives it is crucial for Apple Inc. to arrange training and development sessions for the
employees so that skills of employees can be enhanced. There are basically two type of learning
i.e. individual and organisational learning :
Individual learning Organisational Learning
 Individual leaning put emphasis toward
developing the capability and skills
within a particular person so that their
performance can improve. Apple Inc.
must focuses toward providing
individual focusing training to new
employees in order to make them aware
about job role.
 It is more career oriented as employees
are being trained in a manner that their
skills get developed which support
them in performing future task more
efficient and be able to achieve
advancement in career.
 Apple Inc. can organise learning
session for new employees while
 Organisational learning focuses more
over developing skills or knowledge
among large number of people all
together. While implementing any
change Apple Inc. can arrange learning
session for its existing employees to
make them aware about new change or
technology used (Hartnell, Ou and
Kinicki, 2011).
 It is task oriented that support in
achieving the required goals of Apple
Inc. by developing capabilities and
knowledge within the existing
employees of organisation.
 Apple Inc. can organise several learning
programs or sessions of experts in order

induction programs so that they would
be able to get adjusted within
environment while practising the work
to be performed.
to build up their capabilities and
knowledge to deal with future
challenges.
Training & Development: It is consider to be set of activities which are performed in
order to guide or direct the employees regarding particular actions (Katzenbach and Smith,
2015). Training is defined as educational program which consists of enhancing the knowledge
and sharpening the skills of employees in order to prepare them for dealing with external
challenges. Below given table provide the differentiation between training and development:
Training Development
 Training is consider as learning
process where the skills, competencies
and knowledge of employees are being
developed according to job
requirements.
 It is performed for a short period of
time.
 Training is job oriented activity that
focuses toward enhancing the working
efficiency of employees.
 It basically requires set of instruction
in every step which is involved within
training session for developing skills or
capabilities.
 Development is basically a educational
process which perform operations
toward performing overall growth of
employees.
 It is an on-going process and performed
for longer period of time.
 Development is a career oriented
approach and put emphasis over
developing employees for upcoming
challenges.
 Development program consist of
education that contain both theoretical
as well as philosophical concepts.
P4. Need for continuous learning and professional development
Continuous learning is basically refers to the continuous expansion of an individual's
capability to develop learning and enhancing their knowledge base by responding to the