HR Professional Skills, Development, and Learning: Whirlpool Report

This report provides a comprehensive analysis of HR skills, development, and organizational learning within the context of the Whirlpool Corporation. It begins by identifying the essential professional knowledge, behaviors, and skills required by HR professionals, including communication, conflict management, and knowledge of management and government regulations. The report then examines the importance of personal skills audits and the creation of personal development plans to enhance individual capabilities. It further explores the differences between individual and organizational learning, emphasizing the role of training and development programs in improving employee skills. The analysis extends to the need for continuous learning to sustain business performance, the contribution of high-performance work practices (HPW) to competitive advantage and employee engagement, and the various methods of performance management that support high-performance commitment and culture. The report concludes with an overview of the key findings and recommendations for improving HR practices within the organization.

Developing Individuals,
Teams and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Professional knowledge, behaviour and skills that are needed by HR professionals............1
P2 Personal skills audit to identify proper behaviour, skills and knowledge and prepare a
personal development plan..........................................................................................................3
TASK 2............................................................................................................................................5
P3 Differences between individual and organisational learning.................................................5
P4 Analyse the need for professional development and continuous learning to sustain business
performance.................................................................................................................................6
TASK 3............................................................................................................................................7
P5 Demonstrate understanding of how HPW contributes to competitive advantage and
employee engagement.................................................................................................................7
TASK 4............................................................................................................................................9
P6 Different methods to performance management and how they support high-performance
commitment and culture..............................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Every organisation mainly focus on development of individual, teams and organisation as
it will help in the growth and success of an enterprise. It is important to enhance the skills of
team which help in represent the company (Amabile, 2012). They should conduct a better
session of training and development in order to make a proper teams within the company.
Whirlpool’s is an organisation is dealing within electronic sector is being undertaken in this
report. North America Regional Staff of Whirlpool’s firm is liable for executing organisational
and strategic changes in order to sustain a firm embarked on leading restructuring. In this
assignment, it involve the professional skills, knowledge and behaviour are required by HR
professionals. With this they also accomplish the personal skills audit to find out effective skills,
behaviour and knowledge and also prepare a personal development for enhancing the growth of
individual.
TASK 1
P1 Professional knowledge, behaviour and skills that are needed by HR professionals
Whirlpool’s is an American multinational firm which deals within electronic sector. It
provides products of home appliances. According to case study, organisation was facing crisis
which was end in 2011 and all this occur because of making changes and using in strategies.
Modifications will help the Whirlpool’s in restructuring their entire business in a new way
(Berry, 2011). In organisation, teams members work with proper coordination with each other
which help them in achieving goals and objectives within the given period of time. As the
results, it will aid the organisation to meet better position in market if workers are working
within team by sharing their opinions and views with each other will help in meeting better
outcomes. Therefore, to develop, manage and get right work from group members which is
important for achieving some special kinds of skills, behaviour and knowledge by managers
which are given below:
HR professional skills
Skills is an person's ability in themselves through which they can easily accomplish
several kinds of work. Some of skills of Whirlpool HR professional are as follows: Communication skills: It is an very important skills which Human Resources
professional need to direct as well as manage workers to organise activities in an skilful
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manner. In Whirlpool’s, Human Resources professional is having strong skills of
communication which help in giving proper information to employees about their targets
and objectives in order to achieve them effectively. Along with this, HR professional also
give them guidance as well as instruction to their team members. So, that they can
achieve their task properly and deliver best quality of electronic products to their
customers (Knowledge and skills required by HR professional, 2016). Conflict management: In this skill, it define that Human Resources professional maintain
strong relations with their employees to acknowledge problems which are faced by their
team members. Along with this they also give proper solutions to their problems. This
will aid Whirlpool management to retain qualified as well as skilled people in order to
perform their work properly.
HR professional knowledge
Knowledge is said to be gain information by other peoples opinions and views in the
organisation through taking personal experience as well as learning program. If workers are
having better knowledge then this will help in taking quick decisions in order to improve
business and to select a better option among all the alternatives. Hence, when firms creates
modifications within workplace like as adopting a advanced technology then it is important for
supervisors to organise a program of training and development for workers in order to increasing
their skills and knowledge (Ford, 2014). Their are some knowledge which is require to have in
HR professional of Whirlpool which are as follows: Management: Whirlpool Human Resource professional need to have proper information
about concept of management theories in order to manage working environment
effectively. It is important for managers to assign the work as per employees capability
and skills. Human Resource professional of Whirlpool need to use effective theories of
management for making team activities properly. Government laws: HR professional should have complete as well as accurate knowledge
of legislation and rules which are passed by government. It is important for Whirlpool
company to formulate strategies and policies according to government laws in order to
make all the system activities legally. Along with this, HR professional of Whirlpool
should have proper knowledge about fairness as well as transparency law within
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enterprise activities which aid them in overcoming with problems which are faced by
company like as market position and declining of sales.
HR professional behaviour
Behaviour is shows as an attitude which indicate the way a person use to interact with
others at the time of conveying message and influence people to follow it. Their are certain types
of peoples behaviour which is shown within working environment of Whirlpool’s organisation
are as follows: Ethical behaviour: Whirlpool HR professional need to give positive workplace to
employees. Along with this, they also develop code of ethics to direct team members as
well as make them execute activities in an organized way. It will aid to overcome with
problems which take place within group members as well as stimulate them to perform
their work properly (Gibbs, 2013). Whirlpool is facing issues of market position which is
required for HR professional to maintain transparency within system by giving
information to employees about their responsibilities which they have to performed.
 Accountable: Whirlpool HR professional is liable to have proper manpower in company
to run activities properly. Whirlpool Executive assign their duties to employees and
organise a performance appraisal session which aid them to have full information about
workers skills and performance.
P2 Personal skills audit to identify proper behaviour, skills and knowledge and prepare a
personal development plan
Personal skills audit will aid Human Resource professional to find out behaviour,
knowledge and skills. HR posses to have proper workforce in the enterprise in order to run
business activities properly. In present situation, HR professional Whirlpool is having strong
skills of communication, conflict management and team building abilities. It will aid them to
have competent as well as skilled employees which give best quality of services and products to
their customers (Goetsch and Davis, 2014). Along with this, managers should take sessions for
enhancing knowledge and skills to organise as well as manage business functions properly. In
this, Whirlpool HR professional is organising a personal skills audit in which I will analysed by
own strength and weakness which are given below: Strengths: I prefer to learn new things which help in raising capabilities to execute
business activities in an proper way. Along with this, I can able to enhance my
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knowledge while working within changing culture along with this organisation need to
function as per market situations. This will help me to improve my skills as well as make
a creative or innovate ideas which is beneficial for company. I can able to manage my
work on time by preparing my schedule on daily basis. Weaknesses: I am facing some issues which are linked with modifications held within
the company like as latest technology are adopted to give better quality of goods to their
customers. But it is very difficult for me to adopt these changes so in order to overcome
with this issue I require to attend sessions of continuous learning to update my knowledge
and skills. Sometimes I cant able to solve conflicts which take place in working
environment due to less confidence at the time of facing disputes.
Professional development plan: It is an written document which is prepared by Human
Resources professional to define information about training sessions, evaluation, tasks, time
frame are specified in this professional development plan (Hirst and et. al., 2011). Hence, these
are the objectives to enhance my skills of communication and many others abilities for
improving my knowledge and skills are determined by me.
Objective Current
proficien
cy
Target
proficiency
Current competency Development activities Time
scale
Conflict
resolving
3 5 In HR professional, I
had maintain a friendly
relations with workers
which aid me in
knowing issues which
are faced by them to
give proper solutions.
I have to study more
about HR professional
concepts and theories
to evaluate different
methods and means to
resolve disputes. So
that employees work in
coordination with each
other effectively.
40 Days
Communic
ation skills
4.5 5 I have strong skills of
communication. As I
can able to provide
In order to enhance my
skills of
communication in HR
55 Days
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proper information
about goals and work
which are needed to be
achieved by team
members.
professionals, I have to
attend seminars and
English speaking
classes which aid me to
raise my level of
confidence and way of
speaking as well.
Team
building
3.5 5 As a HR professional
of Whirlpool, I had
distribute the work
within different
sections in order to
meet the targets
effectively and make
proper use of
resources.
I have to enhance my
team building skills so
I have to take learning
sessions and lectures
which aid me in
enhancing my learning
and abilities way in
order to listen
employees patiently.
35 Days
Therefore, HR professional of Whirlpool will accomplishing these kinds of performance
appraisal which help me in knowing that which area are need to improve effectively. Through
this, it will assist in removing conflicts among the employees and will help me in increasing
abilities and knowledge of particular person in an effective way.
TASK 2
P3 Differences between individual and organisational learning
In each organisation, it is an duty of Human Resource professional to develop employees
skills in order to provide quality of products to their customers. As a HR professional of
Whirlpool is organising several programmes of training & development which aid in improving
workers skills (Levi, 2015). Along with this it will also aid in accomplishing the task in an
proper way. Their are two types of learning which are: Organisational learning: This program will improve the knowledge and skills of teams.
In this learning, program of training & development will provide guidance to entire team
in order to enhance organisational effectiveness.
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 Individual learning: In this session, they conduct a training & development program on
the context of individuals requirement in order to improve particular person knowledge
and learning.
Difference between organisational and individual learning
Individual learning Organisational learning
 This session emphasize on developing
individual skill.
 Individual learning is an costly
approach for Whirlpool because HR
professional have to organise this entire
programme for an individual person.
 This session concentrate on giving
training to team members.
 Organisational learning is an quiet
economical for Whirlpool because they
are giving learning programmes within
team. Additionally, single session of
training will enhance the entire team
skills.
Difference within training and development
Training Development
Training is the process of short term which
refer to improve mechanical and technical
skills as well as knowledge of team members
(McCormack, Manley and Titchen eds., 2013).
It will aid HR professional to organise
enterprise activities properly and will also help
in adopting changes and latest technology.
Development is the process of long term
activity which comprises functions that are
organised by Human Resource professional to
improve conceptual and theoretical knowledge
of workers in order to accomplish formation of
system process and management concepts.
P4 Analyse the need for professional development and continuous learning to sustain business
performance
Continuous learning: It is refers to enhance knowledge as well as skills of workers on
daily basis. It is beneficial for organisation and worker to train their workers at regular interval.
In the Whirlpool company, its HR professional have to organise employees training in order to
develop their command and knowledge over advanced technology. It will enhance the
productivity of motivate workers which will help in enhancing their performance (O'leary,
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Mortensen and Woolley, 2011). Highly talented and skilled workers are meeting set objective
and goals within less duration which directly contributes within the growth of business.
Professional development: It is the process which help in improving the level of
employees performance by giving training to them. In the Whirlpool, HR professional is
organising a several seminars within working environment in order to develop professional
skills of workers.
As per the case study of Whirlpool, it is important for HR professional to give
professional development and continuous training programme for workers for the growth and
success of company. Importance of these programmes are given below: Higher employees retention: Professional development as well as continuous training
programme concepts will help in promoting sustaining business performance within
Whirlpool organisation for a long term. As a outcomes, it directly reduce the turnover of
employees within the firms. Whirlpool HR professional is concentrating on giving
continuous training programme to workers. So, that employees can update their skills and
knowledge about latest technology (Pinjani and Palvia, 2013). It will enhance their skills
as well as retain workers to work in Whirlpool for a long time. Encourage problem solving: These programme of training will also help in sustaining
business performance by problem solving within workers and guides them accordingly
by which HR professional can rid out of this. Besides this, HR professional of
organisation also organise the team building functions which develops the interpersonal
relationship of workers which reduce the problems within working environment. Improved performance: Whirlpool organise several programmes of professional
development and continuous learning for the employees that develops the skills as well as
also help in sustaining business performance which motivates individual to give their best
performance within their workplace.
Honey and Mumford Model: Activist: These are the learner who analysing several by doing their own. They are relive
to implementing new ideas in their working practices for analysing new aspects. Theorist: They are individual who believe in analysing different things on the basis of
different models and approaches. They grabbing information in a detailed manner.
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 Pragmatist: These kind of learners are acquiring informations through real world
practices. These are not attracted toward abstract action or concepts. They experiment
with distinct techniques, seas and theories as well as take time to analyse their practices
associating with reality.
 Reflector: They are the individual who reflects things on the basis of their own
observations and surroundings.
Kolb individual learning theory -
 Converging – These are practical learner personalities who believes in experimental
approaches for learn and analysing different facts.
 Diverging – These type of individual basically learn several aspects by their own
observation that they can manage in a meaningful manner. They are creative and
innovative mind personality.
 Assimilating – These learners are basically analysing by nature who believes to getting
information by deep analysis. For them facts and figures takes a specific place.
 Accommodating – These learner are believing in taking risk by analysing different
approaches and aspects. For this they implementing new ideas in their working practices.
TASK 3
P5 Demonstrate understanding of how HPW contributes to competitive advantage and employee
engagement
HPW refers to the practices which are organised by Human Resources professional in
order to enhancing Whirlpool functions within marketplace. In this, top personnel duty is to have
skilled and sufficient team members to execute activities properly. With this, Whirlpool HR
professional should have detailed information about skills and capabilities of workers to assign
them work and goals as per their knowledge and skills. Along with this, they will also conduct
the programme of training and development in order to enhance my knowledge and skills of
employees in order to perform work properly and complete their goals within the given period of
time (Schaubroeck, Lam and Peng, 2011).
Employee engagement – In whirlpool, employees needs to build coordination between
each other so that they can achieve business goals and objectives effectively. In this procedure,
manager and leader works effectively by improve communication practices between employees.
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Through this, workers enhance their relationship for making things clear and improving
environment of firm.
Competitive advantages – In a economy, each and every organisation is working to
attain higher competitive advantages for the betterment of their success path. In this procedure,
employees engagement works effectively.
High performance working are executing several activities which aid Human Resource
professional of Whirlpool to enhance workers engagement as well as establish competitive
benefits which are given below: Human resource practices: It is important for Human Resource professional is having
competent and skilled members to perform enterprise activities properly as well as
accomplish objectives and goals within a span of time. In this, Whirlpool HR
professional organise training and development, staffing, recruitment and performance
appraisal. It will aid them to have skilled and talented employees which is organising
activities in an creative and innovative way by achieving employee engagement and
competitive advantage. With this, Whirlpool even give quality of electronic products to
their customers in order to maintain firms position and goodwill within the marketplace. Team building: It is very main process of HPW which define that Whirlpool HR
professional maintain and construct relations among the workers in order to perform
work properly. It is necessary for organisation to divide the members in order to execute
activities in an effective way. It will aid Whirlpool to provide better quality of electronic
items to their customers by enhancing employees engagement and competitive
advantage.
 Performance appraisal and rewards: HPW is organised by Whirlpool HR professional
to acknowledge workers capabilities in the term of its results and task. Non-finance and
finance rewards are given to employees for inspiring and motivating them in order to
perform activities properly as well as deliver better quality of goods to customers.
In this procedure, internal and external stakeholders play a most important role as-
 Internal stakeholder – These are the existing factors of Whirlpool who works to
attaining desired goals and objectives of firm. Internal stakeholder can be employees and
investor who works for higher performance activities.
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 External stakeholders – High performance working activities assist in attaining
effective growth of firm as well as higher competitive advantages.
HPW is a method which aid Human Resource professional of organisation to have proper
competent and skills employees to run enterprise operations properly. Along with this, Whirlpool
also deliver best quality of electronic goods and services to buyers to sustain its brand value and
market position (Seibert, Wang and Courtright, 2011). Whirlpool is an multinational organisation
which have several branches within the world it need to have talented and skilled employees to
perform activities and deliver creative and innovative items to customers.
TASK 4
P6 Different methods to performance management and how they support high-performance
commitment and culture
Performance management is the process in which Human Resource professional and
workers are working with each other to monitor workers performance in the context of their
objective and goals (Approaches for measuring performance of employees, 2018). Additionally,
it will aid the workers to understand their strength and weakness that will help in the growth and
success of individual. Their are various methods which are adopt by Whirlpool HR professional
in order to monitor employees performance. Some of methods of performance management will
support high-performance culture and commitment which are as follows:
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(Source: Approaches for measuring performance of employees,2018) Comparative method: In this approach, HR professional of Whirlpool monitor the
workers performance on similar position with same work which help in high-
performance culture and commitment. After that they compare all of them and find out
best performer of the month and give rewards to them in front of all the employees. This
approach enhances commitment of employees towards organisation which further assist
organisation in achieving better results. Attribute method: Organisation monitors the employee performance in the context of
various criteria such as team work, innovative, communication and critical thinking.
These factors contributes in high-performance culture and commitment within the
workplace. In this method, Whirlpool is adopting a graphical rating scale which provides
scores from 1 to 15. Behaviour method: In this, Human Resource professional of Whirlpool's is analysing
behaviour of individual person within team. As it will help in increasing productivity if
having a positive behaviour within workplace. Along with this it will also increase the
performance and commitment.
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Illustration 1: Approaches for measuring performance of employees

 Result method: Under this approach, companies HR professional provides much priority
to the work outcomes (Werner and DeSimone, 2011). Therefore, performance of
employees is observed on the basic of their work performance which raise their level of
performance and commitment. In the term of Whirlpool, this method monitors workers
performance in production division by counting number of goods which are
manufactured by particular person.
 Quality method: In this, firm is providing higher priority on quality of work. In
Whirlpool company, Human Resource professional is taking feedback from the
colleagues and customers on daily basis which supports high-performance culture and
commitment within workplace by providing quality within their work.
 Effective communication – In an organisation effective communication play a most
important role in order to managing employees relation with each other. Through this,
workers can share their issues to seniors and can getting desired solution for it.
Whirlpool HR professional can adopt all this methods of performance management
within their workplace. In order to monitor the employees performance within the working
environment. It is an motivating tool for Whirlpool as it help in enhancing the work performance
of workers.
CONCLUSION
As per above report it has been concluded that to analyse the difference within individual
and organisation learning by providing them proper session of training and development within
workplace. In this, HR professional should have proper skills, knowledge and behaviour in order
to manage their team members effectively. They also have to prepare a personal development
plan and analyse the personal skills audit which help in knowing the strength and weakness of
themselves. It will assist in increasing higher level of productivity within the workplace. Along
with this also understand about the methods of performance management which are results,
attribute, quality, comparative and behaviour which have to manage within the organisation
effectively in order to achieve their targets and goals properly.
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Hirst, G. and et. al., 2011. How does bureaucracy impact individual creativity? A cross-level
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<https://www.projectguru.in/publications/approaches-measuring-performance-
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