Report: HR Skills, Organizational Learning, and Development Strategies

This report analyzes the development of individuals, teams, and organizations, focusing on the skills and knowledge required for HR professionals. It covers topics such as professional skills, personal skills audits, and the creation of a professional development plan. The report further explores organizational and individual learning, training, and development, emphasizing continuous learning. Section 1 delves into professional skills and knowledge, including communication, problem-solving, and essential HR knowledge. It also presents a personal skills audit and a detailed professional development plan. Section 2 examines the key elements of high-performance work (HPW), its contribution to employee engagement and competitive advantage, and different approaches to performance management. The report concludes by emphasizing the importance of these elements in achieving organizational goals and meeting objectives, particularly within the context of High Town Housing Association, a volunteer organization providing housing to low-income individuals.

Developing
Individuals,
Teams and
Organisations

Table of Contents
Table of Contents
INTRODUCTION...........................................................................................................................1
Section 1...........................................................................................................................................1
A. Professional skills and knowledge..........................................................................................1
B.......................................................................................................................................................2
Personal skills audit and PDP......................................................................................................2
Personal reflection and evaluation...............................................................................................5
C. Organizational and individual learning training and development.........................................5
D. Continuous learning and professional development...............................................................6
Learning cycle theories................................................................................................................6
Coherent professional development plan.....................................................................................7
Section 2...........................................................................................................................................7
Key elements of HPW.................................................................................................................7
B. HPW contribution in employee engagement and competitive advantage. .............................8
Benefits of applying HPW in specific situation. .........................................................................8
C. HPW utilization high skill utilization......................................................................................9
D. Different approaches to performance management................................................................9
Approaches support high performance culture..........................................................................10
HPW improve employees engagement and competitive advantage..........................................10
Conclusion....................................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Development of teams, individual and organization is very necessary and its helps in
achieve organizational goal and meet objective because through this they improve their skills and
knowledge. It is a process of change to performance and all things in organization and its culture.
So all things helps in provide motivation to members (Khalifa and ALI, 2015). These things
adopt changes according to nature and environment that increase profitability and productivity.
High town housing association is an organization that provide houses to poor people at low cost.
It is type of volunteer organization and provide charity to people that they can not afford money
for house. This report will be cover skills and knowledge of HR adviser, personal skills audit,
professional development plan, organizational and individual learning training and development,
continue learning and professional development.
Section 1
A. Professional skills and knowledge.
Many types of skills and knowledge has need to human resource professional for manage
employees and organizational performance because its main work is hire skilled and efficient
employees and improve their performance and capabilities. Following skills are required:-
Communication skills :- HR professionals has main skills required that communication
because they communicate with many peoples and top management. It also does closely
interaction with all departments of home town housing association for know and get information
about vacant post for fulfill so this skill is very important. Communication includes listen to
employees and communicate effectively.
Problem solving skills:- this skill helps in prevent conflicts in organization that helps in
deal with any problem. It has to solve problem after listen all things of both party than take
decision without partiality. This skill of HR motivate to employees of organization and they do
work with their full efforts and trust maintain in effective manner.
Knowledge is also very important thing for HR professional related to all operations and
activities and it helps in attract to employees and members. Behavior are also required in HR
like courage to challenge that means they have confidence for face any types of situation. Risk
taker is very important behavior of HR and self confidence of it helps in face situation and tackle
it. Following are knowledge of HR :-
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Legislation :- professionals of hometown housing association has need to knowledge of
legislation that adopt by organization for provide protection to employees. Like health and safety
law and it reduces risk and illness from workplace and improve performance and motivate to
them. Anti discrimination law provide protection to employees and no one discriminate to them
bases on their color, caste and religion so they do work with their full efforts (Obisi, Gbajumo-
Sheriff and Uche, 2016).
Rule and regulation :- it has all knowledge about rules and regulation of organization
because for share and advice for follow all instructions and rules. All these things maintain
discipline in organization and work flow smoothly without any conflicts and issue.
Employees satisfaction :- it is the major knowledge about provide and care of
satisfaction to employee's because professional of hometown housing association has need that
they evaluate and analyze performance of employees time to time and give reward and incentive
for their work so these things motivate to peoples and they do work with full effort and
efficiently for increase profitability.
B.
Personal skills audit and PDP.
Personal skill audit is a process of evaluation and analyze of own skills and knowledge
for improve and develop loopholes and lack of knowledge. Through this process professionals
knows their strength and weakness. I do audit of my skills and knowledge and following are my
personal audit:-
1 – not bad, 2 – not bad, 3 – average, 4 – good, 5 – very good.
Skills Personal audit circumstances 1 2 3 4 5
Communication
skills
 Effective
communication with all
members and
candidates.
 Listen to employees.
 Give opportunity to
them for express their
feelings. *
*
*
2

Problem solving
skills
 Take decision with
partiality.
 Evaluate both parties
that suffer problem.
 Tackle every situation
of problem.
*
*
*
Confidence
behavior
 Confidence for handle
complex situation.
 Create confidence
between members.
*
*
Legislation
knowledge
 Knowledge about
employment legislation.
 Follow in organization. *
*
Employees
satisfaction
 Evaluate performance of
employees.
 Give reward and
incentives.
*
*
Professional development plan.
Skills Current
proficiency
Target
proficiency
Development
proficiency
Criteria for
judging
success
Time scale
3

Communica
tion skills
Communicate
with every type
of people but
feel
nervousness.
Communicate
confidentially
and prevent
nervousness.
Increase
communicate
with family
and friends in
English
language with
any
nervousness.
It is judges by
my office
members and
head. I also
evaluation
through
attraction of
peoples.
6 months
Problem
solving
skills
I solve problem
but do not
gather all
information so it
is weakness.
Reduce
conflicts at
workplace and
establish
coordination
between them.
Solve problem
in effective
manner and
gather all
issues that
reason behind
of problem.
It is evaluated
and judge by
my head and
employees of
organization
and I judge
through
relation
maintain.
5 months
Confidence
behavior
I Have
confidence for
face complex
situation but it
falls down in
situation of risk.
Increase
confidence for
face complex
situation and
create self
confidence in
employees
handle it.
I develop my
confidence
through take
all risk and
solve with
efficiently and
not pass to
anyone
complex
situation.
Its evaluate by
my seniors
and head of
organization
and I evaluate
through
numbers of
complex
situation that
handled by
me.
8 months
Legislation
knowledge
I have all
knowledge of
I follow all
laws related to
For develop
this
It judges by
members and
4 months
4

legislation that
helps in provide
protection to
employees but I
do not follow.
employment
and reduce
risks and
illness at
workplace.
knowledge I
provide
training to
employees for
use safety
tools in
emergency.
head of
organization
through reduce
and decrease
of risk.
Employees
satisfaction
I do not evaluate
effectively to
performance of
employees and
conduct
appraisal.
I conduct
appraisal
every year and
provide
employee
satisfactions
through
reward and
incentives.
Provide
reward and
promotion
according to
performance.
It judges by
employees and
its work
performance a
motivation.
6 months
Personal reflection and evaluation.
I evaluate through personal audit so I got that I have nervousness during communicate to
people so develop my interaction skill through interact with all types of peoples that helps in
attract employees and candidates because I listen to their feelings and expressions that motivate
to them. I also got lack of skill of problem solving because I do not gather proper information
about problem so I develop this skill through evaluate all issues and solve all things with
patience. Employees attract through these skills and get satisfaction. I develop knowledge of
laws that made by government for provide satisfaction to employees and I conduct training and
development program and aware about all rules, regulations and laws that follow by organization
so all these things helps in motivate to them and establish long term relationship with
organization through decrease labor turnover. I evaluate that I have to need of increase my skills
knowledge and behavior in organization for maintain and manage all activities and performance
for achieve organizational goals.
5

C. Organizational and individual learning training and development.
Organizational learning is very important thing for hometown housing association that
helps in get success. It is a lifelong process because learning means update knowledge for
improve work and performance for face competition. It is increase with experience share
knowledge with all members of organization. Individual learning process is helps in gain
knowledge by individual for increase knowledge and skills. It is a continuous process and they
learn through every works so learning increase motivation and self confidence in individual and
make active.
Organizational training helps in improve skills and knowledge of employees of
organization for achieve organizational goals. It provides training for reduce supervision during
work and focus on make perfect to employees for use new technologies for increase productivity
and profitability. Individual training is a process that they get training for become perfect in
particular field and improve their specific skills and knowledge related to field. It helps in fill
gap between required skills and available skills.
Organization development means improve and develop whole organization like
employees, profit, technologies and profit. It is process of change all things for develop with
time. That helps in face competition and attract employees and work efficiently and effectively.
Individual development is related to fulfill lack of skills and knowledge after audit of personal
and then develop for improve all things that present in own (Cohen, 2015).
D. Continuous learning and professional development.
Continue learning is process that expand skills and knowledge with time. Technology
increase day by day so learning development is very necessary for increase performance for
organization as well as individual.
Need :- it is a need of everyone because through this performance of individuals and
organization high and maintain as well. It is a very important need for adopt changes that occur
very frequently.
Professional development is possible through get degree, attend seminar and education.
This development is imp[rove through training ion organization and these things make perfect
for future and career. Through this professional of home town housing association take feedback
for evaluation and improve.
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Needs :- professional become after experience of many years and it develops is very important.
Organization has need of it for improve productivity and profitability and it also important for
create new ideas in organization that helps in face competition.
Learning cycle theories.
Kolb's Learning cycle theory is very best that refers everyone learn through their day to day
experience and activities. This theory has four stages.
Experience :- it shows concrete to experience that means peoples has much experience
so they easily learn from these. It provides opportunities to peoples for start learning and develop
skills and knowledge.
Reflect :- it involves thinking of peoples that they evaluate about experience. So many
peoples have good and well experience and other peoples trained themselves through gain
experience and increase skills (Currie, Burgess and Hayton, 2015).
Conceptualize :- this stage shows that evaluation of experience and knowledge that
means peoples analyze all experience and make hypothesis about experience. That helps in
knows about need of improvement.
Plan :- it is last stage of learning cycle through this they hypothesis about new experience
for knows about strength and weakness of new experience than make plan for take and learn new
things and gain experience.
Coherent professional development plan.
Professional development plan is very important and it shows that development of
professional in hometown housing association is helpful in increase business performance.
Through this I made plan and evaluate available skills and knowledge and loopholes and make
plan for improve all things like nervousness during communication and provide satisfaction to
employees through provide reward and incentives. So it increases business performance and
organizational goal achieve and meet objectives (Keegan, 2018).
Section 2
Key elements of HPW.
High performance work is important for organizations and that helps in attract, retain and
select employees and they work with efficiently. It is possible through that employer make rules
and regulation and take decision with consent of employees do it helps in high performance work
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and increase profitability and achieve goal of hometown housing association. Following key
elements of HPW:-
Transparency :- it is very important because employer make any rules and regulation so
it has to discuss with their employees and clearly share so this element helps in motivate to them
and they work with their full effort for increase performance.
Employees satisfaction :- it is also element that helps in increase high performance work
because organization evaluate and analyze performance of them and provide reward and
incentives and also listen to their feelings and problems that increase high performance work.
Communication :- these elements helps in attract to employees because employer listen
to their problem and solve it. It also communicates very clear and attractive manner that helps in
increase high performance (Voogt, 2015).
B. HPW contribution in employee engagement and competitive advantage.
HPW is a framework that play vital role in hometown housing association because
through this it easily makes profitability and increase productivity. It increases and maintain
through goals and responsibility of employees are clearly defined so they do work smoothly. It
also contributes in following things:-
Employees engagement :- high performance work increase employees engagement
because they work very efficiently and engage their work. Organization makes positive image
through provide employees satisfaction. For increase high performance it provides rewards and
incentive for performance and also provide promotion to them. So they do work with full efforts
and all are engaged in their work for complete targets and responsibilities. These things help in
high performance work ad HPW contribute employees engagement. Engagement of employees
increase through hire skilled and efficient employees so they create new ideas.
Competitive advantage :- high performance work give advantage in competition
because through these employees of organization research markets and understand needs and
situation of market. It also evaluates about competitors situations and condition. Then do work
according to choice and needs of customers and provide at low cost with quality and these things
focus on attract customers and make long term relationship with them. It helps in beat
competition in market. So high performance work of organization contribute in competitive
advantage (Gaudin and Chaliès, 2015).
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Benefits of applying HPW in specific situation.
Hometown housing association change their rules and regulation related to timing of
office and holidays. Employees are easily ready for adopt and accept it because organization has
high performance work and it is only possible through satisfaction of employees. That means it
provides satisfaction to employees like reward and incentives and also follow all laws and
legislation that provide protection to them so employees always be happy and do work with their
full efforts and high work performance helps in increase employees engagement that reduce and
decrease conflicts and issues from organization because all employees are effectively and
efficiently engaged in their work so it increases performance.
Many types of benefits come through high work performance like employee engagement
that means they engage in their work for fulfill responsibilities through complete their work and
target in given time period. So these things decrease and reduce conflicts and establish long term
relationship. It also has benefits that employees trust that means employees accept every rules
and changes because employers making any decision so it discusses with all subordinates and
they get satisfaction. These increase high performance work (Schultz, McEwen and Griffiths,
2016).
C. HPW utilization high skill utilization.
High performance work is play vital role in high town housing association and it is
possible through employee satisfaction. Organization clearly give responsibilities and work so
they do not confuse and do work smoothly. Many types of skills are improved through HPW.
Coordination skills :- coordination skills is so much important and it helps in establish
relationship between all employees of organization. So all workers do with together for single
objective and employees engage in their work these things prevent conflicts at workplace and
coordination skill improve and develop of organization as well as its members.
Flexibility :- flexibility majorly increase through high performance work because
employees get satisfaction from everywhere. So if organization want to change any rules so they
easily accept. Through this framework flexibility of employees increase and they convert with
any situation. Technology increase day by day and organization adopt and establish new
innovations very frequently and trained to them for use so they also not raise any objection and
convert with situation and profitability and performance increase through this.
9

Decision making skills :- skills of decision making work easily and better utilization by
members and management of organization because they make decision about anything and
employees not create problem and they have no problem and issue because they take decision
after consult and discuss with them so decision making skills increase through HPW (Yang,
2015).
D. Different approaches to performance management.
Different types of approaches are used by hometown housing association for management of
performance of employees.
Collaborative work :- it is a situation that two or more peoples are engaged in work for
complete single objective. So all are work for same objective and they work with efficiently. It
helps in achieve target and meet objective of organization easily. Through this work coordination
and relationship increase between them. It is a best way of management of performance of
employees.
For example :- if managers and employers want to give promotion to any two person
organization. So this approach is very easy because through this it easily evaluates and analyze
performance and contribution.
360 degree feedback :- it is an also very best approach that helps in management of
performance and through these employees of organization take feedback to peoples and
employees and members of organization and then evaluate whose feedback is good and customer
satisfaction is better in whose record. It is the best approach and organization appraise to
employees according to feedback (Yang, 2016).
For example :- if customer satisfaction is high in one employee feedback record so appraisal
become easy through this approach and performance manage.
Approaches support high performance culture.
Collaborative approach of performance management helps in high performance culture
because this approach is use by hometown housing association for manage performance and
evaluate better work of different employees for promotion. So that means many workers do work
for fulfill same objective and work together.
So positive that it helps in increase high performance because all are work together and
establish good relationship. Discrimination prevents through these things. But it negatives effect
10

that it create conflicts because organization give promotion to employees of group and
employees whose not get promotion so it creates issue and problem.
360 degree feedback appraisal approach is also easy way of management of performance
of employees and in this method co workers and subordinates give feedback for employees so it
helps for management of organization and it consumes less time and cost. It helps in increase
high performance and culture because employees make well relation with all workers and do
work together with each other so that also detect conflicts.
Its positive effect that it helps in establish increase ethics among employees and increase
effective communication and negative that employees take revenge on feedback time through
give wrong feedback.
HPW improve employees engagement and competitive advantage.
High performance work in home town association increase employees engagement
through provide employees satisfactions because organization clearly provide all responsibilities
and target of every employees so all are engaged in their own work for complete their target and
responsibilities. Competitive advantage increase through high performance work because all
workers are engaged in their own work and it helps in increase productivity and profitability. It
time to time research of market and competitors situation so helps in face competition (Gosselin,
2016.).
Conclusion
From above study it has been summarized that human resource professional has need of
many skills and knowledge like communication, coordination and problem solving skills.
Personal audit is helps in evaluate all skills and knowledge that available in individual and
personal development plan is made by individual for find gap between required and available
gap. And make plan for fulfill. It also covered organizational and individual learning, training
and development that helps in improve skills and knowledge and adopt change. Continue
learning and professional development both are lifelong process and helps in improve and gain
knowledge with experience. High performance work is important for organization that increase
through employees satisfactions and they work for increase productivity and profitability. Many
approaches use by organization for performance management and provide promotion to workers.
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REFERENCES
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preservation: Implications for national economic growth. International Review of
Management and Business Research. 5(2). p.414.
Cohen, D.J., 2015. HR past, present and future: A call for consistent practices and a focus on
competencies. Human Resource Management Review. 25(2). pp.205-215.
Currie, G., Burgess, N. and Hayton, J.C., 2015. HR practices and knowledge brokering by hybrid
middle managers in hospital settings: the influence of professional hierarchy. Human
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Keegan, A.L., 2018. Learning and Leading from Where We Are: How Trust and Safety Shape
Cultures of Continuous Learning and Inclusive Leadership (Doctoral dissertation, Saint
Mary's College of California).
Voogt, J. And et.al., 2015. Collaborative design as a form of professional
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