HR Skills and Knowledge Activity: Planning & Strategy Solution

This assignment solution addresses key aspects of human resource management, starting with the importance of analyzing business strategies and operational plans to determine HR requirements, emphasizing the need for HR professionals to understand company goals and future needs. It explores the impact of the external business environment, including socio-cultural, technological, economic, and legal factors, on HR decisions. The solution details the significance of communication and collaboration with senior and line managers, including the use of feedback mechanisms and meetings to understand company policies and financial capabilities. It also covers the development of options for delivering HR services while complying with legislative requirements, including cost-benefit analysis and risk assessment. Furthermore, it emphasizes the involvement of stakeholders, such as customers and managers, in HR strategies through effective communication methods. The solution also outlines steps for negotiating and implementing service agreements, along with performance improvement plans for HR teams, and the development of a planned service delivery system. Ethical behavior is integrated into the system, and strategies for handling variations and financial issues are discussed. Finally, the assignment includes a major activity section that focuses on operational plans, gathering client feedback, and communicating results through reports and presentations, as well as setting ethical standards for customer service.

Skills and Knowledge Activity
Answer 1
It is important to analyze business strategies and operational plan of an organization in
order to determine the human resource requirements of the organization. This is necessary
because the human resource of the organization should be well aware with the resources that the
company needs. This will help them to plan for future needs of the company in relation to
workforce and employees. Thus strategic planning and operational plan shows the future gals of
the organization and the resource the company will require meeting these goals. However it is
not that easy for an organization to analyze the strategic or operational plans. The human
resource professionals have to keep close check on the goals of the company by attending the
meeting while they are forecasting their future needs. Moreover, they can also study the annual
reports of the company that states their future objectives and the human capital requirements.
Answer 2
External environment of the business has various impacts on the HR professionals to
decide the human capital requirement of the organization. The external environment of the
business consists of various attributes such as socio-cultural aspects, technological aspects,
economic and legal aspects. Social aspects of the external environment can be analyzed by the
HR by analyzing the immigration and birth rate of the country. This is because it hampers the
potential labor force of the business. On the other hand the technological growth can be analyzed
by use of computers in more number of works. This will help the HR professionals to realize that
there is a downsizing the labor force. Economic issues can be checked by analyzing the demand
and supply conditions of the business. This will help them to know the extra human capital

requirement of the business. Lastly, the legal factors such as law against discrimination will help
the HR to hire employees accordingly.
Answer 3
Senior managers and line managers are the right person that a human resource
professional. The HR professionals of the company have to meet these seniors to get clear about
the policies of the company. For communicating with the senior managers successfully the HR
professionals can take up a 360 degree feedback from the senior managers on the requirements
of the company in relation to human capital. Moreover, the feedback can also focus on the asking
questions about operational needs of the company through the feedback forms. Moreover, they
can also take up meetings with the senior managers to know the position of the company and its
financial capabilities. This will help the HR professionals to identify the requirements of the
company such as the labor, supply and demand and others. Moreover, it will help them know the
financial condition of the company to support those changes.
Answer 4
It is important that the company develops options for offering the human resource
services by complying with the legislative requirements. The first option that the manager can
develop for proper delivery of human resources services is by analyzing the cost benefit analysis
of an option or a plan. This is because the analysis will help the managers and the company to
understand the usefulness of the plan. This can be done after a delivery option is chosen and the
company can analyze it before evaluating it. While analyzing it is necessary that the company
focuses on the risk level of an option. Moreover, while developing the option it is also necessary

that the company abide by the legislative policy such as discrimination policy, government
business regulation and others.
Answer 5
The stakeholders of the company such as the customers, managers and other have to be
involved in the human resource strategies that the company is planning. This is because they
form the important part of the business and know the requirement of the company minutely. The
customers are the external stakeholders of the company which helps in the growth of the
business. Thus effective mode of communication should occur between the stakeholders and
company so that the stakeholders are assured that effective initiatives are being taken on the right
ground. Thus for developing effective communication about human resource strategies the
company can use direct communication such as branch visits, training, staff meetings and others
or indirect performance such as newsletters, memos and others.
Answer 6
The next important task is to communicate, negotiate and implement the service provided
between the human resource, service provider and client. To do this the company can also follow
the service agreements tool which has certain steps. Service agreements method follow certain
steps such as discussing the service, proposing the service, testing the potential and many others.
In this stage the situation comes where they have to take decision about whether the proposal can
be implemented or not. Is it is yes then the action plan is made to implement the proposal.
Answer 7

The way by which the company will rectify the performance of the human resource team
is by carrying out a performance improvement plan. The performance improvement plan is a
type of a document that the company uses to measure the performance of the staffs and to help
him to improve for the task he/she is not performing well. It will help the human resource
employees to overcome its weakness and make them stay in the continuous improvement cycle.
The problem that is seen in the performance of the employees can be rectified by following these
processes such as coaching, on the job training and others.
Answer 8
A company should have a planned and developed service delivery system for delivering
the human resource services. However, the company has to plan certain process to deal with the
entire process of service delivery. Thus there are various processes the company can develop to
deal with the service delivery process. For storing information, determining client need the
company can take up a feedback obtaining system in which it can obtain feedback of the
customers. Secondly, for analyzing the feedback the company can hire experts that have an
expertise of the type of service that HR is delivering.
Answer 9
The best way to integrate ethical behavior into the system is by making the required
persons understand the importance of ethical behavior in the system. This is because they are the
one that will have to follow those ethical principles in the organization. Thus, for the purpose the
companies can also issues policies in the annual report stating the policies related to ethical
behavior. This will help them to communicate everything to the required people in the business.

Major Activity
Answer 1
Goals Operational plan
To help the company get better service quality Hire more computers for the company
To get the best trained professionals Hire better professionals for training
Reach the goals in the next six months Help the trainers to offer best training using the
new set of computers
The gaps in this operational plan may arise in case the company faces financial issues while
buying the computers and hiring good professionals. Thus this gap can only be covered if there is
a proper budget plan made along with the operational pans. The budget plan will address all the
required financials of the company.
Answer 2
To consult with the managers about gathering data from the clients by means of feedback is
necessary in order to keep them happy. This can be done by taking up god feedback from the
clients. The feedback will be done by means of questionnaire that will be distributed to the
clients by mailing them. The clients will send the completed feedback form back to the company
and then necessary steps will be taken.
Answer 3
The result of the feedback or the survey that will be collected from the clients willbe distributed
among the stakeholders of the company. This will be done after the result has been gathered and

summarized a presentation will be prepared with graphs and diagrams to show the satisfaction
rate of the clients for various services. Then it will be discussed with the stakeholders by
arranging a meeting. The presentation will be displayed in the meeting so that it can be easily
understood by each one of them.
Answer 4
The findings from the survey will be summarized in a report format initially so that it can be
easily read and interpreted by anyone in the company. The format of the report will be consisting
the entire questions and its answer. Below each question, the response will be discussed so that
they get a clear understanding.
Report Format for
communicating Results
Aim:
Results to be reached:
Question:
Response:
Analysis:
Solution

Answer 5
The ethical behavior that the HR team will set for the customer service department is that they
will not be rude or arguing with the customers. Customer should be their main motive to reach.
To ensure that the customer service staff abides with this ethic, the company will carry out
quality edit every weak and the person behaving badly with the customers will be called
separately. The staff will then be given a training session on the behavior they should maintain
while dealing with the customers. This information that the company will take after realizing the
poor performance of the customer service team will be shared to the staff through separate
feedback scores to each one of them.
Answer 6
In future if the stated goals are met made and if there is a lack of new computer and computer
training professionals in the company then the company will start a negotiation with more
trainers and the computer dealers. In case of financial problems the company can deal with the
computer dealers by negotiating with them about the cost of the computer. This will help them to
reduce the cost and make the computers affordable. On the other hand the company will hire
professionals that are efficient and can be hired in less cost. This will help the company to deal
with the goal by overcoming the financial problems.
Answer 7
For any variations in the company the members have to take approval from the stakeholders.
Thus for the purpose the tea will choose a leader that will be responsible of taking approval from
the stakeholders of the company on the changes that are being planned. The procedure that the
leader will follow will be making a change plan for the company, its scope, its result and

distribute them to the stakeholders by mailing them. The approval will be given by the
stakeholders on the same plan that has been given through the mail.